ACCELERATING DIGITISATION
- DIGITAL FIRST
- Insta Products
- Seamless Payments
- FUTURE READY
- Trustworthy
- Building Resilience
- ECOSYSTEM BANKING
- Partnerships
- API Banking
- Co-create Solutions
ICICI BANK AT A GLANCE
ICICI Bank is a large private sector bank in India offering a diversified portfolio of financial products and services to retail, SME and corporate customers. The Bank has an extensive network of branches and ATMs. It is at the forefront of leveraging technology and offering services through digital channels like mobile and internet banking.
₹ 15.74 trillion
Consolidated Total Assets
₹ 313.51 billion
Core Operating Profit*
₹ 161.93 billion
Profit After Tax*
19.12 %
Total Capital Adequacy Ratio
3.69 %
Net Interest Margin*
21 %
Increase in Total Deposits year-on-year
41 %
Average CASA Ratio*
55 %
Retail Portfolio as a proportion of Total Portfolio (including non-fund based outstanding)
20 %
Growth in Retail Loans year-on-year
*During fiscal 2021; others at March 31, 2021
iMobile Pay
ICICI Bank launched ‘iMobile Pay’, a payment and banking services app that can be used by customers of any bank, in December 2020. Within five months of the launch, over 2.5 million customers of other banks have activated the app.
Coolest Workplace
ICICI Bank has been recognised as 'India’s Coolest Workplace' by ‘Business Today’ magazine in the Banking, Financial Services and Insurance (BFSI) sector for the fifth year in a row. This ranking is based on the annual survey - ‘India’s Coolest Workplaces’.**
90% digital
transactions
Over 90% of savings account transactions (financial and non-financial) are done through digital channels.***
Highest market share
in FASTag
The Bank is the leader in electronic toll collection transactions done through FASTag with a 35.5% market share by value at the end of fiscal 2021.
UPI transactions
increase by 3.3X
ICICI Bank's UPI payments to merchants transactions increased 3.3 times in value and 1.9 times in volume, year-on-year in fiscal 2021.
** Earlier known as ‘Best Companies to Work For'.
***Digital transactions include transactions on internet, iMobile, point-of-sale, touch-banking, phone banking and debit card use for e-commerce.
Video KYC
ICICI Bank launched Video KYC to empower customers to complete the Know Your Customer (KYC) process through video interaction. The Bank is the first in the industry to offer this facility for opening salary accounts, availing a personal loan and a credit card.
EMI @ Internet
Banking
The ‘EMI @ Internet Banking’ service of ICICI Bank allows pre-approved customers to convert their high- value online purchases into instant EMIs. The Bank is the first in the industry to introduce this facility.
Over 580,000
individuals trained
ICICI Foundation for Inclusive Growth, the CSR arm of the ICICI Group, has trained over 580,000 less privileged individuals since its inception till March 31, 2021, helping them to earn a sustainable livelihood.
90% instant
personal loans
ICICI Bank sourced around 90% of all personal loans instantaneously in fiscal 2021.
75% credit cards
issued digitally
The Bank issued close to 75% of all credit cards digitally to customers in fiscal 2021.
VISION
To be the trusted financial services provider of choice for our customers, thereby creating sustainable value for our stakeholders.
MISSION
To grow our risk-calibrated core operating profit by:
- Delivering products and services that create value for customers.
- Bringing together all our capabilities to seamlessly meet customer needs.
- Conducting our business within well-defined risk tolerance levels.
FINANCIAL HIGHLIGHTS
Total Deposits
Total Advances
Networth
Capital Adequacy
NII & NIM
Provision Coverage Ratio
Standalone Net Profit
Core Operating Profit
MESSAGE FROM THE CHAIRMAN
Girish Chandra Chaturvedi
The performance of the bank in terms of growth, portfolio quality and profitability is a result of the focussed execution of its strategy over the past few years.
MESSAGE FROM THE WHOLETIME DIRECTORS
Sandeep BakhshiManaging Director & CEO
Anup BagchiExecutive Director
Sandeep BatraExecutive Director
Vishakha MulyeExecutive Director
RESPONDING TO COVID-19
We were responsive to the evolving pandemic situation. We rolled out digital solutions, enabled remote working and ensured banking services were offered seamlessly during the lockdown period. We are committed to supporting our stakeholders through the challenging environment.
OUR BUSINESS STRATEGY
We are focussed on growing our core operating profits within the guardrails of risk and compliance. The growing formalisation of the Indian economy and rapid adoption of technology are key growth opportunities.
DOING BUSINESS RESPONSIBLY
Our aim is to be a trusted financial services provider and deliver longterm value for our stakeholders. As we grow our business, we remain committed to acting responsibly and maintaining the highest standards of governance and compliance while delivering on our strategy.
RISK GOVERNANCE FRAMEWORK
Independent evaluation, monitoring and reporting underpins our active risk management and our strategy of risk calibrated growth in core operating profit.
KEY RISKS IMPACTING THE BANK’S BUSINESS
We are exposed to various risks like credit risk, liquidity risk, operational risk, technology risk, cyber risk among others that could impact our business.
