Financial Capital
Our ability to maintain a strong balance sheet and enable business continuity, sustained growth and shareholder returns.
Human Capital
Our competent workforce with diverse skill sets and valuable experience.
Intellectual Capital
Our ability to stay innovative and develop products and services that provide superior experiences to our customers.
Manufactured Capital
Our network of branches, ATMs and digital channels that act as touchpoints for our customers.
Social and Relationship Capital
Our commitment towards social empowerment and a financial ecosystem accessible to all.
Natural Capital
Impact on natural resources either through our operations or through business focus.
Financial Capital
- Ensure a resilient balance sheet and strong capital levels
- Maintain robust funding profile
- Continue to strengthen portfolio quality
- Create value for shareholders
Human Capital
- Guided by 'One Bank, One Team'
- Employee-centric culture
- Continuous skill training and capability building
- Employee engagement
- Safe and healthy work environment
Intellectual Capital
- Early adoption of emerging technologies enabling innovation
- Augmenting existing digital products
- Entering into mutually beneficial partnerships
- Decongesting processes and improving customer experience
Manufactured Capital
- A combination of physical and digital channels enabling seamless service delivery
- Strengthening digital capabilities for cost efficiency, process efficiency and enhancing customer experience
- Core and supporting IT systems that are responsive and scalable
Social and Relationship Capital
- Participating in development efforts through the ICICI Foundation for Inclusive Growth
- Increasing penetration of financial services in rural and unbanked areas
- Empowering rural women entrepreneurs
Natural Capital
- Supporting environment-friendly projects, subject to appropriate risk-return assessment
- Efficient energy management in the Bank’s operations
- Use of renewable energy
- Environment-friendly initiatives
Strategic Focus Areas for Business
- A customer-centric approach with a focus on value creation and deeper relationships
- Risk-calibrated growth in core operating profit
- Twin principles of 'One Bank, One ROE' and 'Fair to Customer, Fair to Bank'
- Continuous investments in technology, exploring innovative ideas and leveraging partnerships to maintain our leadership
- Maintain comfortable levels of capital at all times
Growth Drivers
A strong franchise and brand
Continuous enhancements to products and services
Strong risk management and compliance culture
Emerging opportunities in the Indian economy
Outputs
Net Interest Income
₹389.89 billion during fiscal 2021Fee Income
₹126.59 billion during fiscal 2021Total Loans and Advances
₹7,337.29 billion at March 31, 2021Deposits
₹9,325.22 billion at March 31, 2021Operating within the Guardrails of Risk & Compliance
Financial Capital
- Core operating profit grew by 16.9% in fiscal 2021 on a year-on-year basis
- Net NPA ratio decreased from 1.41% at March 31, 2020 to 1.14% at March 31, 2021
- Raised equity of ₹150.00 billion through Qualified Institutions Placement to further strengthen the balance sheet
- Additional Covid-19 related provision of ₹74.75 billion
- Credit cost (excluding Covid-19 related provisions) as percentage of average advances at 1.75% in fiscal 2021 (target of 1.2%-1.3% in a normal operating environment)
- Consolidated ROE of 13% in fiscal 2021
Human Capital
- Care and support extended to employees during Covid-19 pandemic
- Collaboration among cross-functional teams strengthened
- Building talent by providing opportunities to acquire knowledge and skills; special modules on emerging technologies created
- Continued the series ‘12x12 Ignite' to keep employees abreast on emerging domains including digital transformation, data science and behavioural economics
- Total employee strength of 98,750 at March 31, 2021
Intellectual Capital
- Ensured seamless delivery of banking services digitally through the year; ICICI STACK a major enabler of digital adoption by customers
- Digital initiatives like 'iMobile Pay', 'WhatsApp Banking', 'CorpConnect' and 'DigitalLite' launched
- Significant growth in digital sourcing and transactions in fiscal 2021
- Create an Enterprise Architecture framework across digital platforms, data and analytics, micro services-based architecture, cloud computing, cognitive intelligence and other emerging technologies
Manufactured Capital
- Mobile ATMs deployed for the benefit of the public in containment zones
- Simplified processes to improve response time to customers
- 24-hour processing introduced in areas like NRI and Trade services, 3-in-1 account opening and tax payments
- 97% of our branches were functional during the lockdown months from April-May 2020
Social and Relationship Capital
- On-ground efforts to provide relief during Covid-19 pandemic undertaken by the Bank and ICICI Foundation covering over 550 districts in 36 states and UTs
- ₹2.00 billion spent towards corporate social responsibility initiatives during fiscal 2021
- Social and environmental projects promoted through ICICI Foundation focussing on water conservation, ecological balance and efficient farming techniques
- Continuing support to self-help groups and promoting women entrepreneurship
Natural Capital
- Lending to renewable energy sector continued in fiscal 2021; outstanding portfolio of ₹31.50 billion at March 31, 2021
- Sustainable financing practices under the Social and Environmental Management Framework
- 97.5 KWp of new renewable energy capacity added at the Bank’s premises