ICICI

About the Report

ICICI Bank, as a responsible corporate, is committed to building a sustainable future. It is steadfastly focused on delivering on its Environmental, Social and Governance (ESG) agenda through targeted initiatives.

Message from the Chairman

Responsible financing has emerged as a key priority for us.

Girish Chandra Chaturvedi

Chairman

Highlights

Social

ICICI Bank

Empowering Women

Provided loans to

9 million

women

through

692,000

SHGs

of them,

3.8 million

were first-time borrowers

Inclusive Banking

51%

branches in rural and semi-urban areas

13,168

Business Correspondent Agents

Servicing

20,540

unbanked locations

21.1 million

Basic Savings Bank Deposit Accounts (BSBDA)

Digital Rural Banking

eSign

Enabled digital signing of loan documents for farmers during fiscal 2022

Nearly 95%

Rural loan applications sourced digitally using Express Agri app

2,000

Villages enabled with contactless credit appraisal with satellite data inputs

ICICI Foundation for Inclusive Growth

Beneficiaries trained since inception till March 31, 2022

Total

765,166

Women beneficiaries

418,874 (55%)

Rural Livelihood Programme

447,619

ICICI Academy for Skills

185,543

ICICI RSETI

132,004

Beneficiaries trained in fiscal 2022

Total

184,086

Women beneficiaries

97,231 (53%)

Rural Livelihood Programme

140,622

ICICI Academy for Skills

25,893

ICICI RSETI

17,571

Social Return on Investment (SROI) of ₹1.00

₹19.50

for Social and Environmental Projects

₹17.86

for value chain projects

₹9.48

for dialysis project

₹8.34

for ICICI Academy for Skills

Broad-based Board of Directors at ICICI Bank

Board of Directors (11)

Independent Directors (8)

Executive Directors (3)

Robust Role of Independent Directors

They chair most committees

They constitute the majority in most committees

They fully constitute some committees

ESG Governance and Responsible Lending

Adopted the Board approved ESG Policy into governance structure. Risk Committee of the Board oversees ESG related matters

New project proposals above a threshold value are reviewed for finance under Social and Environmental Management Framework

Introduced Climate Risk Management Framework to:

Assess impact of climate change on the Bank’s operations
Manage climate risk of the Bank’s loan book
Integrate material climate risk in existing risk framework

The Bank’s outstanding responsible finance portfolio stood at

₹73.80 billion

at March 31, 2022

Cyber Security and Data Protection Governance

Multiple levels of management oversight with ultimate responsibility lying with the Board of Directors

24x7 monitoring and surveillance of IT systems

Personal Data Protection Standard was further strengthened

Tenets of Customer Engagement

Fair to Customer, Fair to Bank

Ensure rightselling of products

Dedicated customer service team

Leverage technology to enhance customer experience

Continuous upskilling of employees

Zero tolerance to unethical conduct by employees

Data security

ICICI Bank

Green Energy

11.19 million kWh

(Kilowatt hour) Total solar power generated in fiscal 2022

260 kWp

(Kilowatt peak) On-site capacity addition of solar power in fiscal 2022

126

Green branches and offices certified by IGBC

20 watt to 12 watt

Reduced Connected Load per sq. ft. area in last 7 years, till March 31, 2022

1.38 to 1.36

(in tCO₂e) Carbon emission reduced per Full Time Equivalent (FTE) employee in fiscal 2022 Y-o-Y

Paper Saved

12 million

A4 size sheets

Saving

1,400

trees

Saving

6 million

litres of water

Water Conservation

400,000 litres

capacity of storage tanks to harvest rainwater at two offices

780 kilo litres/day

Water recycling facility at two offices

7.8 million litres

Potential water saving through 162 rooftop rainwater harvesting systems installed in rural homes through a grant sanctioned by the Bank

ICICI Foundation for Inclusive Growth

1.2 million

Trees planted since 2010;

556,324

in fiscal 2022

50 million litres

Saved through rainwater harvesting in 2022 across 2,000 rural schools

5 billion litres

Water saved through sustainable farming method

As per generic estimates, a tree makes 8,333 sheets and around 500 ml water is required for one sheet.

tCO₂e – Tonnes of carbon dioxide equivalent. It is a standard unit for counting GHG emissions

ICICI Bank

Empowering Women

Provided loans to

9 million

women

through

692,000

SHGs

of them,

3.8 million

were first-time borrowers

Inclusive Banking

51%

branches in rural and semi-urban areas

13,168

Business Correspondent Agents

Servicing

20,540

unbanked locations

21.1 million

Basic Savings Bank Deposit Accounts (BSBDA)

Digital Rural Banking

eSign

Enabled digital signing of loan documents for farmers during fiscal 2022

Nearly 95%

Rural loan applications sourced digitally using Express Agri app

2,000

Villages enabled with contactless credit appraisal with satellite data inputs

ICICI Foundation for Inclusive Growth

Beneficiaries trained since inception till March 31, 2022

Total

765,166

Women beneficiaries

418,874 (55%)

Rural Livelihood Programme

447,619

ICICI Academy for Skills

185,543

ICICI RSETI

132,004

Beneficiaries trained in fiscal 2022

Total

184,086

Women beneficiaries

97,231 (53%)

Rural Livelihood Programme

140,622

ICICI Academy for Skills

25,893

ICICI RSETI

17,571

Social Return on Investment (SROI) of ₹1.00

₹19.50

for Social and Environmental Projects

₹17.86

for value chain projects

₹9.48

for dialysis project

₹8.34

for ICICI Academy for Skills

Broad-based Board of Directors at ICICI Bank

Board of Directors (11)

Independent Directors (8)

Executive Directors (3)

Robust Role of Independent Directors

They chair most committees

They constitute the majority in most committees

They fully constitute some committees

ESG Governance and Responsible Lending

Adopted the Board approved ESG Policy into governance structure. Risk Committee of the Board oversees ESG related matters

New project proposals above a threshold value are reviewed for finance under Social and Environmental Management Framework

Introduced Climate Risk Management Framework to:

Assess impact of climate change on the Bank’s operations
Manage climate risk of the Bank’s loan book
Integrate material climate risk in existing risk framework

The Bank’s outstanding responsible finance portfolio stood at

₹73.80 billion

at March 31, 2022

Cyber Security and Data Protection Governance

Multiple levels of management oversight with ultimate responsibility lying with the Board of Directors

24x7 monitoring and surveillance of IT systems

Personal Data Protection Standard was further strengthened

Tenets of Customer Engagement

Fair to Customer, Fair to Bank

Ensure rightselling of products

Dedicated customer service team

Leverage technology to enhance customer experience

Continuous upskilling of employees

Zero tolerance to unethical conduct by employees

Data security

ICICI Bank

Green Energy

11.19 million kWh

(Kilowatt hour) Total solar power generated in fiscal 2022

260 kWp

(Kilowatt peak) On-site capacity addition of solar power in fiscal 2022

126

Green branches and offices certified by IGBC

20 watt to 12 watt

Reduced Connected Load per sq. ft. area in last 7 years, till March 31, 2022

1.38 to 1.36

(in tCO₂e) Carbon emission reduced per Full Time Equivalent (FTE) employee in fiscal 2022 Y-o-Y

Paper Saved

12 million

A4 size sheets

Saving

1,400

trees

Saving

6 million

litres of water

Water Conservation

400,000 litres

capacity of storage tanks to harvest rainwater at two offices

780 kilo litres/day

Water recycling facility at two offices

7.8 million litres

Potential water saving through 162 rooftop rainwater harvesting systems installed in rural homes through a grant sanctioned by the Bank

ICICI Foundation for Inclusive Growth

1.2 million

Trees planted since 2010;

556,324

in fiscal 2022

50 million litres

Saved through rainwater harvesting in 2022 across 2,000 rural schools

5 billion litres

Water saved through sustainable farming method

As per generic estimates, a tree makes 8,333 sheets and around 500 ml water is required for one sheet.

tCO₂e – Tonnes of carbon dioxide equivalent. It is a standard unit for counting GHG emissions

ICICI Bank

Empowering Women

Provided loans to

9 million

women

through

692,000

SHGs

of them,

3.8 million

were first-time borrowers

Inclusive Banking

51%

branches in rural and semi-urban areas

13,168

Business Correspondent Agents

Servicing

20,540

unbanked locations

21.1 million

Basic Savings Bank Deposit Accounts (BSBDA)

Digital Rural Banking

eSign

Enabled digital signing of loan documents for farmers during fiscal 2022

Nearly 95%

Rural loan applications sourced digitally using Express Agri app

2,000

Villages enabled with contactless credit appraisal with satellite data inputs

ICICI Foundation for Inclusive Growth

Beneficiaries trained since inception till March 31, 2022

Total

765,166

Women beneficiaries

418,874 (55%)

Rural Livelihood Programme

447,619

ICICI Academy for Skills

185,543

ICICI RSETI

132,004

Beneficiaries trained in fiscal 2022

Total

184,086

Women beneficiaries

97,231 (53%)

Rural Livelihood Programme

140,622

ICICI Academy for Skills

25,893

ICICI RSETI

17,571

Social Return on Investment (SROI) of ₹1.00

₹19.50

for Social and Environmental Projects

₹17.86

for value chain projects

₹9.48

for dialysis project

₹8.34

for ICICI Academy for Skills

The Indian Way of Sustainability – Yesterday, Today and Tomorrow!

mata Bhumih putruaham prthivya:

Earth is our mother. We are her children.

- Atharva Veda (Prithvi Sukta, shlok no. 12)

ICICI Bank’s Contribution to UN SDGs

ICICI Bank plays a significant role in India's economic progress, with focus on equity and sustainability. Most of our business and non-business activities are in alignment with the United Nations Sustainable Development Goals (UN SDGs) and India’s commitments under the Paris Agreement.

Stakeholder Engagement

At ICICI Bank, we continue to enhance our relationships with our external and internal stakeholders. Such engagement is also essential for the integration of our strategies with our growth plans. We believe that regular interaction with stakeholders keeps us apprised about their evolving expectations, as well as the opportunities for value creation in a rapidly changing macro environment. At the same time, it helps us in identifying the risks of our operations and their impact.

We have developed a structured approach to engage with our stakeholders at different levels within the organisation. We have identified points of contact for each of our key stakeholder groups (employees, customers, investors, shareholders, government officials, regulatory bodies, suppliers, vendors, NGOs, community). These are tasked with attending to the specific stakeholder group, keeping them informed, and maintaining a regular dialogue with them.

Materiality Assessment

Acknowledging Stakeholder Expectations

Amid the rising uncertainty globally due to the pandemic, climate change and other events, we wish to remain more connected with our stakeholders so that we can be aware about issues that matter to them and our business.

In line with this objective, we conducted our first materiality assessment exercise to identify key material topics for our stakeholders and business. Our five-step approach for assessing material issues involved: