ICICI Bank is committed to act professionally, fairly and with integrity in all its dealings. Our Group Code of Business Conduct and Ethics for Directors and employees of the ICICI Group aims to ensure consistent standards of conduct and ethical business practices across the constituents of the ICICI Group. This Code is reviewed on an annual basis and the latest Code is available on the website of the Bank.

We believe that in the modern digital age, cyber security is vital to protect the Bank’s as well as its customers’ assets and to ensure continued trust of our stakeholders. In line with this, we have adopted a multi-dimensional approach to cyber security. The triad of confidentiality, integrity, and availability lie at the heart of the information security framework implemented at the Bank.

We have a well-defined framework to monitor key customer service metrics. The Customer Service Committee of the Board and the Standing Committee on Customer Service meet regularly. These forums deliberate on issues faced by the customers and the initiatives taken by the Bank to enhance its customer service.

As a responsible corporate citizen, ICICI Bank conducts its business in a sustainable and compliant manner including adherence to taxation norms. It is committed to ensure a timely and comprehensive compliance of its tax obligations.

The outbreak of Covid-19 has impacted most societies, individuals and businesses, including India. At ICICI Bank, we have undertaken a series of comprehensive efforts to mitigate the impact of the pandemic on all our stakeholders including customers, employees and communities. Our initiatives have been centred around three broad areas - providing immediate relief to communities, ensuring the safety and well-being of all our employees and enabling our customers to avail uninterrupted banking services.