UNDERSTANDING NEEDS.
EVOLVING SOLUTIONS.
Providing financial solutions for every customer
Sandeep Bakhshi
Managing Director & CEO
Anup Bagchi
Executive Director
Sandeep Batra
President
Vishakha Mulye
Executive Director
ICICI Bank is focussed on building and nurturing a leading, future-ready organisation with the customer at the core.
The strategic focus of the Bank during fiscal 2020 was to continue to grow its core operating profits in a risk-calibrated and granular manner. This was driven by the objective of ‘One Bank, One ROE’, that enabled synergies across businesses. Further, the principle of 'Fair to Customer, Fair to Bank' emphasising the need to deliver fair value to customers while creating value for shareholders, guides the Bank’s operations. The underlying pillars of leveraging digital, a customer-centric and service-oriented approach, simplification of processes and enhancing customer experience were factors that were common across all businesses.
ICICI Bank is committed to managing its risk in a manner that furthers the goal of achieving risk-calibrated, sustainable growth.
ICICI Bank is creating a future ready workforce,that focusses on customer centricity in its approach and is skilled with a 360 degree business orientation.
ICICI Bank is committed to maintaining a transparent and ethical relationship with all its stakeholders including customers, government organisations and communities.
ICICI Bank is committed to managing its environmental footprint to create a positive impact on the environment and support a low-carbon economy.