Grievance against ICICI Bank as Professional Clearing Member (PCM)

In case of any grievance, the client may write to ICICI Bank Limited at pcmgrievance@icicibank.com.

• In the absence of a response or if the grievance is not redressed satisfactorily by ICICI Bank Limited, the client may lodge a complaint with SEBI on SCORES portal at https://scores.gov.in/scores/Welcome.html.
• After exhausting the above mentioned options for resolution of the grievance, if the client is still not satisfied with the outcome, the client may initiate dispute resolution through the ODR portal at https://smartodr.in/login in the manner guided by the framework for Online Resolution of Dispute issued by Securities and Exchange Board of India.