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Customer Service Information
1	Time Norms
2	Availability of RTGS-NEFT through digital
3	Customer Facilitation Centre NEFT & RTGS
4	Deposit Insurance and Credit Guarantee Corporation
5	Availability of Nomination facility
6	Interest calculation on Deposits
7	RBI Guidelines for SA interest calculation
8	Regulations reg. PAN, TDS and Foreign Remittance
9	Interest rates & charges retail loans AL
10	Clean Note policy
11	Citizen Charter
12	Exchange of Coins & Notes
13	Acceptance of Coins
14	Currency notes Reserve Bank of India Letter Distribution of Coins CGL079Dec17
15	Exchange of Pre-2005 series Banknotes and Cash Handling Notice
16	Cheque collection policy
17	PLR and Base Rate
18	Code of Bank's Commitment to Micro and Small enterprises Government schemes For MSMEs FPRs list for Branches
19	a) Know Your Customer b) List of KYC Documents
20	Periodic Update of KYC documents as per RBI guidelines
21	Caution against fictitious offers of Remitting cheap funds Abroad
22	Guidelines for your ATM transactions
23	Servicing you Safely
24	Security Notice
25	List of Retail Bank Holidays State wise - 2025
26	DP Holidays (NSE BSE) for the year 2025
27	RBI Phishing Notice - Customer Awareness
28	Deposit Policy
29	Policy holder servicing Time Period - IRDA guidelines
30	RBI Guidelines - Payment of ChequesDraftsPay Orders Bankers Cheques
31	List of Nodel agencies on "Beware of Fictitious Offers from abroad" at Branches for customer/staff awareness
33	Branch Service Timings
34	Customer Service Committee - Milap Meeting
35	Magnifying glass for persons with low visione
36	Notice - Availability of AOFs in Hindi and other Regional languages
37	Acknowledgement for Counterfeit note Deliberately cut notes bank notes
38	Changes in date for FD opened under Quantum Optima facility
39	Marginal Cost of funds based Lending Rate
40	Notice on cautioning public against placing deposits in dubious schemes
41	Rights of Bank Customers - Pictorial Presentation of Basic Rights
42	Customer Rights Policy
43	Customer Relations Policy
44	Limiting Customer Liability
45	Collateral Free Agri Loan Limit
46	Stay protected with our complimentary insurance cover - Savings Account
47	FX Retail
48	Restructured Weather based Crop Insurance scheme (RWBCIS)
49	Customer Notice CRM charging
50	Atal Pension Yojana - Citizen charter
51	RBI guideline Positive Pay System for CTS
52	Terms and conditions Salary Account
53	Social Engineering Fraud - notice
54	RBI - Guideline Introduction of Legal Entity Identifier for Large Value Transactions
45	IPO Notice
55	NACH Clearing Notice
56	Consumer education for special mention accounts (SMA)and non-performing assets (NPA) classification
57	RBI Retail Direct Scheme
58	Rs. 2000 Denomination Banknotes withdrawal from circulation FAQ
59	Card Wise ATM Cash withdrawal limits
60	Authorisation of ICICI Bank Ltd., conduct of central government business
61	Prevention of Money Laundering notice
62	Penal Notice
63	SEBI Guideline Notice
64	CKYC Notice
65	Withdrawal of pension by old sick physically disabled differently abled pensioners
66	Inoperative or Dormant Account Notice

Service Charges
1	Schedule of Charges - Current Accounts w.e.f 01st Nov'2011
2	Schedule of charges for eBOR Current Accounts wef Nov 01, 2011
3	Daily Billing Branch NoticeS
4	Schedule Of Charges for ICICI Bank NRI Savings accounts effective 1st May 2024’
5	Applicable fees and charges on credit card
6	Depository Service charges for Retail & Corporate customers (DEMAT) NSDL CDSL
7	Interest rate and Service charges on Gold loan
8	Important Notification for Mutual Fund Investors
9	service charges of current accounts w.e.f December 1, 2017
10	cheque return and NEFT charges for Current Accounts w.e.f November 1, 2015
11	Current Account Products w.e.f December 01, 2013
12	Schedule of Charges - Foreign Exchange Services
13	Service Charges SB Accounts
14	Account Closure Charges - Current Account w.e.f March 10, 2015
15	Pricing for Current Account Products w.e.f April 1, 2015
16	Schedule Of Charges for ICICI Bank NRI Savings/Non interest bearing Accounts
17	Schedule of charges Erstwhile Bank of Rajasthan Accounts
18	Notice for Forex rates
19	Charges for Current Account Products w.e.f August 1, 2016
20	Incorporation of service charges to loan account
21	Charges for Current Account Products w.e.f May 01, 2019
22	standard charges of Trade service for Current account Customers
23	Other Charges in Loan Account
24	Cash Transaction charges ICICI Bank Loan Account holders
25	Mortgage Loan Charges

Grievance Redressal
1	Customer Compensation Policy
2	Customer Grievance Redressal Policy
3	Banking Ombudsman Scheme
4	Integrated Banking Ombudsman Address
5	Salient Features - Integrated Ombudsman Scheme 2021
6	SEBI Ombudsman Address
7	Principal Code Compliance Officer & Nodal Officer
8	LLC
9	Policy on Collection of Dues and Repossession of Security
10	Information for Demat customers regarding Grievance Redressal Mechanism
11	PFRDA Ombudsman Name and Address

Other Services Provided
1	Tax collection notice
2	Amendment to Senior Citizens Savings Rule , 2004 (SCSS , 2004) To allow verification of Affidavits by " Notary Public " along with " Oath Commissioner " in SCSS , 2004.
3	Public Provident Fund Scheme, 1968 and Senior Citizen Savings Scheme, 2004 - Amendments in Rules CGG021Jul14
4	Basic Savings Bank Account
5	Revision of interest rates for Small Savings Schemes
6	Amendment to Public Provident Fund Scheme 1968
7	Sukanya Samriddhi Account
8	Opening of Small Savings Scheme (SSS) accounts online through Internet Banking Service and providing other related services online
9	Amendment to Public Provident Fund Scheme 1968 - PPF Premature Closure
10	Banking Facility for Senior Citizens and Differently abled Persons
11	Senior Citizen Saving Scheme 2004

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