Companion Card 

The ICICI Bank Companion Card is a EMV chip & PIN technology based pre-paid card, which can be loaded in rupees. The card does not have any minimum balance requirement and it offers you the flexibility of using it at all the VISA ATMs and merchant outlets in India, as well as for making ecommerce(online) transactions.

The Companion Card can be used at any VISA-enabled points of sale(POS) terminal or ATM. The card can also be used for online transactions.

There is no restriction on the number of re-loadings on a card.

The validity of the card is 5 years from the data of issue i.e. “Valid From” as printed on the card.

You may log in to your iMobile app using your user ID & password and apply for a Companion Card of your choice under CARDS AND FOREX section

The maximum available balance in your card should not exceed INR 1,00,000 at any time. There is no minimum balance that can be loaded.

To change the limit for your card, you may login to iMobile Pay using your user ID and password. Alternately, you may call our Customer Care and make a request. Our Customer Care Executive will take your request and it will be completed within 5 working days. The Customer Care number is 022 50405238.

You can place a request at our Customer Care for the replacement card. The new card will be issued and the available balance will be transferred to the new card within 11 working days. Replacement charges of Rs. 199 plus service tax will be levied on the new card. As soon as you get your replacement card, generate your PIN through the iMobile Pay App.

Alternately, you can also place a refund request at our Customer Care for the available balance on the card and share your bank account details with us in which the amount has to be credited. The available balance on the card will be credited in your account within 7 working days. All refund requests have to be placed within 3 months from the card expiry date i.e. “Valid Thru” as printed on the card.

ICICI Bank Companion Card comes with enhanced security of EMV Chip & PIN technology. Additionally, you are required to sign on the charge slip (produced by the Electronic Data Capture machine at the time of purchase) to complete a transaction at the merchant outlet. The merchant has to match this signature with the signature on the signature panel on the reverse of the card. Transactions at merchant outlets are thus protected by your signature. You must ensure that you sign on the signature panel as soon as you receive the card.

To withdraw cash from an ATM, first look for the "VISA" or "Plus" logo on the ATM. At an ATM where the logo is present:

• Insert the card in the card slot as advised on the ATM panel. The ATM will ask you for your PIN
• Enter the ATM-PIN of you card. Once your ATM-PIN is validated, the machine will prompt you to enter the amount of cash you wish to withdraw
• Enter the amount of cash you need. If your ICICI Bank Companion Card has sufficient funds, the machine will dispense the requested cash.

Most ATMs have the facility to check the balance on the card. However, you may also check the same in your iMobile app.

If you forget your ATM-PIN, you can reset the PIN by logging in to iMobile Pay app. Alternately, you may call our Customer Care and ask to reset your PIN.

Your ICICI Bank Companion Card comes with zero lost-card liability after its loss has been reported. Hence report loss of the card to our Customer Care as soon as you come to know of it. We will block the card and thus prevent any further usage. We will then provide you with a replacement card. Generate your PIN through iMobile Pay App as soon as you get your replacement card.