Terms and Conditions

Terms & Conditions for Account for Insurance

General Conditions

The policy will cover NRI EDGE account holders who at the time of account opening or on account up gradation are eligible for Insurance Variant as per Selling Restriction Grid available with the Bank.

1. Gross Negligence is not covered.

2. Any claim due to deliberate breach of law would not be payable.

3. Claim should be reported by card holder / Bank to IL within 15 days from the date of receipt of statement where in the alleged online fraud transaction/ counterfeit is reflected

4. Other than lost card liability cover - Claim to be intimated to IL by bank/cardholder within 30 days of travel/incidence.

Section IV - Terms and Conditions for NRE Recurring Deposits

There terms and conditions for recurring deposits shall be in addition to and not in derogation of the Terms (as defined in Section I hereof). Capitalised terms used herein, unless defined, shall have the meaning ascribed to them in Schedule I (Terms) hereof.

DATE OF NRE RECURRING DEPOSIT
The effective date from which the credit shall be given for any installment shall be the date on which ICICI Bank gets/ sights clear funds in to the Account of the Customer, as received from the Customer.
Back to top

INSTALLMENT AMOUNT
The minimum core Installment to be deposited by the Customer for opening an NRE Recurring Deposit is INR 5000/- and thereafter in multiples of INR 1000/-. The maximum installment amount is INR 100,000/- The Customer shall, at the time of opening the NRE Recurring Deposit Account, stipulate the installment and the total number of installments to be payable. The installment and the number of installments cannot be altered subsequently.

Back to top

PAYMENT OF INSTALLMENT
NRE Recurring Deposits installments have to be paid by the Customer vide standing instructions being provided for making of debits from the Customer’s ICICI Bank NRE Savings Account only. ICICI Bank will not be responsible for informing/ advising the Customer to maintain adequate balance in his NRE Savings Account to pay his installments. Installment for any calendar month must be paid on or before the last working day of that particular calendar month. The funds deposited on a date following the non-payment of the Installment for the previous month(s), shall first be appropriated towards the un-paid Installment.

In case of delay in payment of any installment, the Customer shall be liable to pay interest at the rate of INR 12.0 per INR 1000.0 or part thereof or such other rate as may be specified by ICICI Bank for the period of delay. Fraction of a month will be treated as full month for the purpose of calculating such interest. The total interest so chargeable to the Customer shall be recovered from the total amount of interest payable by ICICI Bank at the time of maturity or at the time of next deposit of installment, whichever is earlier.

DURATION OF NRE RECURRING DEPOSIT
An NRE Recurring Deposit can be maintained for a minimum tenure of 1 year and thereafter in multiples of 3 months subject to a maximum of 10 years.

Back to top

PAYMENT OF INTEREST ON RECURRING DEPOSIT
Interest on the NRE Recurring Deposits is calculated at quarterly intervals, at the applicable rates as communicated to the Customer at the time of NRE Recurring Deposit Account opening and in the statements of account. Such interest rates shall be in accordance with RBI directives from time to time. The interest amount shall be paid to the Customer on the Maturity Date (defined below) of the NRE Recurring Deposit or on completion of the Tenure, whichever is later.

MATURITY DATE
The NRE Recurring Deposit will mature for payment on the date as has been pre-specified at the time of opening such account or 30 days after the last installment is paid, whichever is later (the “Maturity Date”). The maturity proceeds will be credited to the NRE Savings Account of the Customer. ICICI Bank shall not be liable to make payment of any interest or other amounts on and from the Maturity Date of the NRE Recurring Deposit.

REPAYMENT BEFORE MATURITY
If an NRE/ NRO Recurring Deposit is closed or discontinued for any reason before the Maturity Date (as defined above) (other than upon death of Customer), the amount of installments already paid shall be paid together with the interest calculated on simple interest basis on monthly installments at the interest rate applicable at the time of opening the Recurring Deposit and for the period for which the Recurring Deposit has been continued minus premium, if any. NRE Recurring Deposits closed before completion of 12 months will not earn any interest. NRE/ NRO Recurring Deposit cannot be partially closed.

CLOSURE OF ACCOUNTS
An NRE Recurring Deposit Account will normally be closed upon payment of all the stipulated number of installments. The deposit amount together with interest shall be paid to the Customer by a pay order or by crediting the sum to the Customer’s or in case of Joint Accounts, the Primary Applicant’s ICICI Bank Savings Bank Account as specified in the Account Opening Form(s).

NOMINATION
Nomination facility is available for the Account in the names of individuals. Only one nominee is permissible for an Account and the nomination is to be made by the Depositor/s duly witnessed by a third person. The Depositor/s should ensure that (s) he gets / is given the acknowledgment as per the nomination rules framed by RBI. The Depositor/s is/are at liberty to change the nominee, through declaration in the appropriate form to revise the nomination during the currency of the Account with ICICI Bank.

CHANGE IN TERMS
ICICI Bank reserves the right to revise the terms and conditions contained herein and shall notify the Depositor/s of such revised terms and conditions one month prior to its implementation. Such revised terms and conditions shall then be binding on the Depositor/s.

DISCLAIMER
ICICI Bank may, at its sole discretion, utilize the services of external service provider/s or agent/s and on such terms as required or necessary, in relation to its products/services.

Back to top

Section V - TERMS AND CONDITIONS FOR RUPEE PLUS PLAN (“RPP’)

These terms and conditions (“RPP Terms”) apply to and regulate the operation of the Rupee Plus Plan (“RPP”) offered by ICICI Bank to the Customers. These RPP Terms shall be in addition to Terms (as defined in Section I hereof) and any other additional terms as stipulated by ICICI Bank from time to time. In case of any inconsistency between the RPP Terms and the Terms, the RPP Terms shall prevail.
1. Definitions
In these terms and conditions, the following words and phrases have the meaning stated hereunder unless indicated otherwise:

1.1 “Request Letter” refers to the relationship form for RPP.
1.2 "Customer" shall have the meaning ascribed to it in Schedule I hereof and shall include the details whereof are as specified in the Request Letter from time to time which expression shall mean and include any heirs, successors or administrators of the Customer or any liquidator or receiver appointed in respect of the Customer.
1.3 “Quarter” shall mean a financial quarter i.e. April – June, July – September, October – December, January – March in any financial year.
1.4 "Services" shall mean the services provided by ICICI Bank in connection with the RPP and more particularly described in these RPP Terms.
1.5 "Website" refers to the website owned, established and maintained by ICICI Bank at the www.icicibank.com.
2. Interpretation
2.1 All references to singular include plural and vice versa and the word "includes" should be construed as "without limitation".
2.2 Words importing any gender include the other gender.
2.3 Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force.
2.4 All headings, bold typing and italics (if any) have been inserted for convenience of reference only and do not define limit or affect the meaning or interpretation of these RPP Terms.
2.5 Words “ICICI Bank”, “the Bank”, refer ICICI BANK LIMITED, a company incorporated under the Companies Act, 1956 and licensed as a bank under Banking Regulation Act, 1949 and having its Registered Office at ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara - 390 007, India and Corporate Office at ICICI Bank Towers, Bandra -Kurla Complex, Mumbai-400 051.
3. Applicability of RPP Terms
These RPP Terms forms the contract between the Customer and ICICI Bank. The Customer shall apply to ICICI Bank in the prescribed form or Request letter for operation of the RPP and availing of the related Services. By applying for RPP, the Customer acknowledges that he / she has /have read understood and accepted these RPP Terms.
4. The Customer through the Request Letter (issued at behest of the Customer from time to time) requests ICICI Bank to open a USD/GBP/EUR FCNR deposit for USD/GBP/EUR equivalent (the “Deposit Amount”) as mentioned in the Request Letter for a period of 1 year 1 day (the “RPP Deposit”) and book a forward contract/deal/arrangement for conversion of the Deposit Amount together with accrued interest payable to the Customer after appropriate reductions, if any, into INR upon maturity subject to the RPP Terms set out herein.
5. The Customer authorizes ICICI Bank from time to time to book this forward contract/deal, at the rate as may be determined by ICICI Bank, which shall be binding on the Customer in accordance with the Request Letter.
6. The details of maturity amount in USD/GBP/EUR booked under forward arrangement, RPP and forward rate would be advised to the Customer through a confirmation letter. On issuance of such a confirmation letter the booking of the RPP under forward arrangement /contract on behalf of the Customer shall be treated as complete and the Customer would be bound by the terms of the confirmation letter along with the RPP Terms and other applicable terms. The confirmation letter would be the prima facie evidence for the acceptance of the terms of the RPP booked by ICICI Bank on behalf of the Customer.
7. In case the Customer receives an amount less than the forward contract amount on account of any contingency like interest variation, applicable charges or any other reason, the Bank will be obliged to sell to the Customer actual amount received by him. The Customer has to bear any loss or cost incurred by the Bank on account of such reduced receipt from his FCNR deposit.
8. The Customer should not book any forward contract/arrangement in respect of the Deposit Amount with any other bank /other person. The Customer shall utilize the exchange received exclusively for the transaction contemplated.

9. The transaction contemplated under this arrangement is/shall be in accordance with the prevalent EXIM Policy, FEMA Regulations and other applicable laws.

10. The Customer shall quote the Request Letter number on the date of maturity of the Deposit and shall submit the confirmation letter, the RPP terms and other required documents (the “Documents”) to ICICI Bank after which the purchase and sale transaction contemplated under forward arrangement and RPP shall be completed.

11. Please note GST would be applicable on all transactions involving currency conversion wef July 1, 2017 as per government guidelines.

12. No premature closure of the Deposit or reversal/cancellation of the sale and purchase of exchange shall be acceptable except in case of extreme emergency at the sole discretion of the ICICI Bank.

13. Cancellation charges and all the exchange loss and all other losses/expenses whatsoever that may arise on account of such reversal/cancellation shall be borne by the Customer.

14. RPP is subject to FEMA, FEDAI (Foreign Exchange Dealer’s Association of India) & RBI rules and regulations.

15. These RPP Terms are governed by and construed in accordance with the laws of India. Any claim, dispute, legal action or proceedings (whether in contract, tort or otherwise) arising out of or in connection with these RPP Terms, including any question regarding its construction, meaning, existence, validity, breach, recall, recovery or termination, shall be resolved and settled in terms of Customer Grievance Redressal Policy of ICICI Bank (www.icicibank.com/managed-assets/docs/personal/general-links/code-of-commitment/customergrievance-redressal-policy.pdf) within the period stipulated therein. If the Parties are unable to resolve the claim or dispute in terms of Customer Grievance Redressal Policy of ICICI Bank within the period stipulated therein, the claim or dispute may be referred for resolution by means of arbitration in terms of the applicable rules of Sama which shall be conducted (including for recording of evidence or tendering of documents), concluded and administered online by Sama through its website/platform www.sama.live or mobile application. The arbitral tribunal shall consist of an independent sole arbitrator appointed in accordance with the applicable arbitration rules of Sama. The seat of arbitration proceedings shall be Mumbai, India. The procedural law of arbitration shall be rules of Sama.

16. Customer agrees to treat the Documents (as defined above) as a conclusive evidence, and not dispute the validity, accuracy or authenticity of, RPP Documents or any evidence of its instructions and communications transmitted between the Customer and the Bank, including such evidence in the form of the Bank’s computer records or transaction logs, magnetic tapes, cartridges, computer printouts, copies of any communication, any written statement by the Bank confirming the posting of any notice or communication, or any other form of information storage.
18. Customer further agrees and undertakes that all such records shall be binding upon him and that Customer will not be entitled to dispute the validity or authenticity of the same. Subject to the applicable laws of evidence, the Bank and Customer agree not to object to admission of the records (including computer records) of the other as evidence in legal proceedings.

19. By applying for this RPP product, the Customer hereby accepts and understands to have read these terms & conditions as mentioned herein and made available on the Website.

Back to top

Section VI - Terms and conditions for the issue and use of ICICI Bank ATM Cards Meaning of certain terms:
The term "Bank" or “ICICI Bank” refers to "ICICI Bank Ltd.", "ATM" refers to the Automated Teller Machines installed by the Bank and the facilities and/ or services thereto offered to a Cardholder in relation to use and operation of such ATM shall be the “ATM Facilities”, "Card holder" refers to an Account who has been issued an ICICI Bank ATM Card. Capitalised terms used herein, unless defined, shall have the meaning ascribed to them in Schedule I (Terms) hereof.

These ATM terms shall be in addition to Terms (as defined in Section I hereof) and any other additional terms as stipulated by ICICI Bank from time to time. In case of any inconsistency between the ATM terms and the Terms, the ATM terms shall prevail.

 ICICI Bank ATM Card Issuance
A Customer may be issued an ICICI Bank ATM Card by the Bank at its discretion, if he/she has satisfactorily conducted his/ her Account or any other type of account so designated by the Bank to be eligible account(s) for operations through the use of ICICI Bank ATM Card to avail the ATM Facilities. The Cardholder shall give his/her preference of such account(s) held by him in writing in the Relationship Opening Form/ Account Opening Form for issue of ICICI Bank ATM Card. A Minor's account or an account in which a minor is a joint account holder, is not eligible for issuance of ICICI Bank ATM Card.
There may be more than one such account in which case one account shall be designated as "Primary Account", and the others as "Secondary Account 1" and "Secondary Account 2" at the option of the Cardholder.

ICICI Bank ATM Card: ICICI Bank ATM Card shall be issued to an approved Account holder in respect of his Account to enable him to operate the ATM and avail the ATM Facilities.

 ATM-Facilities:
The ATM Facilities offered under ATM terms will include withdrawal of cash by the Cardholder from his Account up to a stipulated amount limit only during a cycle of 24 hours, deposit of cash and cheques in the Account, enquiry about the balance in the account(s), cash/cheque deposits, requisition for a statement of Account, request for changes to PIN number, request for issue of cheque-books, request for transfer of amount from the Primary Account to the Secondary Account(s) or vice-versa and such other facilities as the Bank may decide to provide, from time to time.

 Minimum Balance in Primary Account:
The Cardholder shall maintain, at all times, such minimum balance in his Account, as the Bank may decide from time to time and the Bank may at its discretion levy such premium or service charges as per the Bank's rules from time to time, or withdraw the ATM Facilities, if at any time the amount of deposit falls short of the required minimum as aforesaid, without giving any further notice to the Cardholder(s) and/or without incurring any liability or responsibility whatsoever by reason of such withdrawal.

 Fees:

Currently, the ATM card is issued free of cost to Cardholders who are customers of ICICI Bank. Also, no charges are levied for transactions made through the ATM. However, the Bank reserves the right to charge fees for the ATM Facilities in future with prior intimation to Cardholders.

 Bank's Lien:
The Bank shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits held in the Cardholder's Primary Account and/or, Secondary Account(s) or in any other account, whether in single name or joint name(s), to the extent of all outstanding dues, whatsoever, arising as a result of the ATM Facilities extended to and / or used by the Cardholder.

i. The Bank and its Group Companies shall have the paramount right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits of any kind and nature (including fixed deposits) held/ balances lying in any accounts of the Cardholder/s, whether in single name or joint name(s) and on any monies, securities, bonds and all other assets, documents and properties held by/ under the control of The Bank and/or its Group Companies (whether by way of security or otherwise pursuant to any contract entered/ to be entered into by the Cardholder/s in any capacity) to the extent of all outstanding dues, whatsoever, arising as a result of any of The Bank's or its Group Companies’ services extended to and/or used by the Cardholder/s and/or as a result of any other facilities that may be granted by the Bank and/or its Group Companies to the Cardholder/s. The Bank and/ or its Group Companies are entitled without any notice to the Cardholder/s to settle any indebtedness whatsoever owed by the Cardholder/s to The Bank and/or its Group Companies, (whether actual or contingent, or whether primary or collateral, or whether joint and/or several) hereunder or under any other document/ agreement, by adjusting, setting-off any deposit(s) and/or transferring monies lying to the balance of any account(s) held by the Cardholder/s with The Bank and/or its Group Companies notwithstanding that the deposit(s)/ balances lying in such account(s) may not be expressed in the same currency as such indebtedness. The Bank's and its Group Companies’ rights hereunder shall not be affected by the Cardholder/s’ bankruptcy, death or winding-up. It shall be the Cardholder/s’ sole responsibility and liability to settle all disputes/ objections with any such joint account holders.

ii. In addition to the above mentioned right or any other right which the Bank and its Group Companies may at any time be entitled whether by operation of law, contract or otherwise, the Cardholder authorises the Bank: (a) to combine or consolidate at any time all or any of the accounts and liabilities of the Cardholder with or to any branch of The Bank and/or its Group Companies; (b) to sell any of the Cardholder/s’ securities or properties held by the Bank by way of public or private sale without having to institute any judicial proceeding whatsoever and retain/appropriate from the proceeds derived there from the total amounts outstanding to The Bank and/or it Group Companies from the Cardholder/s, including costs and expenses in connection with such sale; and (c) in case of cross currency set-off, to convert an obligation in one currency to another currency at a rate determined at the sole discretion of the Bank and/or its Group Companies.

Multiple Cards:
In case of joint account(s) Either or Survivor /anyone or Survivor where more than one person has been issued ICICI Bank ATM Card, all the Card-holders put together, shall withdraw only upto the permissible limit allowed to single card account(s), within the cycle time of 24 hours.

Joint account:
In case of joint accounts where only one card is issued to a joint account holder, the other joint account holder(s) shall expressly agree with and give his/her consent on the Account Opening Form / Relationship opening Form for issue of ICICI Bank ATM card. In case any of the joint account holder(s) gives "stop payment stop transactions" instructions in respect of operations through the use of ICICI Bank ATM card, on any of the accounts held jointly by them, no operations will be allowed on such account(s) through the use of ICICI Bank ATM card. The "stop payment stop transactions" instruction can be given only in respect of such accounts in which he/she is a joint account holder.

Non-Transferability:
ICICI Bank ATM card is not transferable under any and all circumstances and shall be used only by the Cardholder.

Personal Identification Number:
Each Cardholder will be issued a sealed envelope containing a four digit number called Personal Identification number (PIN) to gain access to the ATM Facilities. This number can be changed to any other convenient four digit number by the cardholder, at the ATM. The PIN shall under no circumstances be revealed to any third party. The Cardholder shall be solely responsible for the consequences arising out of the disclosure of his/ her PIN and/or unauthorised use of ICICI Bank ATM card and shall be liable for any increased liability which he/ she may incur on account of unauthorised use of the PIN and ICICI Bank ATM card. If the Cardholder forgets the PIN, he/she should make an application in writing for a fresh PIN. The selection of a new PIN and/or the replacement of ICICI Bank ATM card shall not be construed as the commencement of a new contract as between the Cardholder and ICICI Bank.

Funds in the accounts:
The Cardholder should not use or attempt to use ICICI Bank ATM card without sufficient funds in the Account he/ she wants to operate through the ICICI Bank ATM Card.

Loss/ Theft of Cards: The Cardholder shall be responsible for the safe custody of ICICI Bank ATM Card. In case of loss or theft of the ICICI Bank ATM Card, the Cardholder shall advise any of our branches, preferably the ICICI Bank ATM Card issuing branch as promptly as possible in writing, of the loss of ICICI Bank ATM Card, however occurring. Cardholder shall however be responsible and liable for all transactions effected by the user of the ICICI bank ATM Card until it is confiscated / cancelled. Another ICICI Bank ATM card will be issued to the Cardholder, in lieu of lost / stolen ICICI Bank ATM card, upon request in writing and payment of issue fee.

Authority to debit the account:
The Cardholder along with the joint account holder(s), if any, shall authorise the Bank to debit the account(s) with the amount of withdrawals, or transfers effected by the use of ICICI Bank ATM Card, as per the Bank's records. The Bank's record for transactions processed by the ATM machine shall be binding on all the joint account holders, jointly and severally.

Deposits:
The amount of cash/cheque deposits shall be verified by two members of the Bank's staff, one of whom will be an officer. The amount verified by the Bank shall be deemed to be correct amount deposited by the Cardholder. The statement issued by the ATM at the time of deposit only represents what the Cardholder purports to have deposited and will not be binding on the Bank. If there are soiled, mutilated notes in such deposits, the acceptance of such deposits shall be subject to final acceptance and reimbursement by RBI as per the Note Refund Rules. Cheques will be accepted for collection only and the proceeds will not be available until they have been cleared. Deposits of foreign currency cash/cheques /soiled and mutilated notes or any other deposits which are unacceptable, shall be returned, at the Cardholders cost, risk and responsibility.

Responsibility for all transactions processed through the ATMs:
Operations through the ATM Facilities on the Cardholders account(s) can only be through the use of ICICI Bank ATM Card on the machine. The Cardholder shall in all circumstances, accept full responsibility for all transactions processed by the use of his/ her ICICI Bank ATM Card, whether or not processed with the Cardholder's knowledge or authority, express or implied. The printed output that is produced at the time of operation of the ATMs are a record of the operation of the ATMs and shall not be construed as the Bank's records. The Bank's records of transactions shall be accepted as conclusive and binding for all purpose.

Closure of account(s):
If the Cardholder desires to close his account(s) or withdraw any ICICI Bank ATM Card linked deposit, or even otherwise decides to terminate the use of the ICICI Bank ATM Card and ATM Facilities, he/ she shall give a written notice of at least two (2) days and surrender ICICI Bank ATM Card to the Bank. The Cardholder shall also pay dues, if any, payable to the Bank in connection with the ATM Facilities.

Change of ATM terms:
The Bank has the absolute discretion to withdraw ICICI Bank ATM Card, the service thereby provided, or amend or supplement any of the ATM terms at any time without prior notice to the Cardholder.

Honouring the Card:
The Bank shall in no circumstances be held liable to the Cardholder if ICICI Bank ATM card is not honoured in the desired manner for whatsoever reason, or if the ATM is destroyed or not functioning due to power failure, temporary insufficiency of cash in the ATM or any other reason. The Bank will not be liable for any consequential or indirect loss or damage arising therefrom.

Ownership of ICICI Bank ATM card: ICICI Bank ATM Card shall be the property of the Bank and will be surrendered to the Bank on request or in the event of the Cardholder no longer requiring the service. The Bank reserves the right to disclose, in strict confidence, to other institutions, such information concerning the Cardholder's account as may be necessary or appropriate in connection with its participation in any ATM or Electronic Fund Transfer Network (like RTGS (Real Time Gross Settlement) or NEFT (National Electronic Funds Transfer).

Section A: TERMS AND CONDITIONS FOR DEBIT CARDS (“Debit Card Terms”)

DEFINITIONS
Capitalised terms used herein, unless defined, shall have the meaning ascribed to them in Schedule I (Terms) hereof. Under this section, the following words and phrases have the meaning stated hereunder unless indicated otherwise:

“Account/s" refers to the Cardholder's NRE / NRO designated by the Bank to be eligible account/s for operations through the use of the Card.

 “Account Statement" means a monthly statement of Account sent by the Bank to a Cardholder setting out the Transactions carried out and balance in the Account as on that date, and any other information as the Bank may deem fit to include.

 “Affiliate" of the Bank shall mean and include: (i) a subsidiary of ICICI Bank, ii) a person under the control of or under common control with ICICI Bank, or (iii) any person in more than 26% of the voting securities of which ICICI Bank has a direct or beneficial interest or control. For the purpose of this clause, "control" together with grammatical variations when used with respect to any person, means the power to direct the management and policies of such person, directly or indirectly, whether through the ownership of the vote carrying securities, by contract or otherwise howsoever; and "person" means a company, corporation, a partnership, trust or any other entity or organisation or other body whatsoever.

“ATM" means any Automated Teller Machine whether in India or overseas, whether of the Bank or a specified Shared Network, at which, amongst other things, the Cardholder can use his Card to access his funds in his Account held with the Bank.

"Bank" or "ICICI Bank" refers to ICICI Bank Limited, a banking company incorporated in India under the Companies Act, 1956, and licensed under the Banking Regulation Act, 1949, and having its registered office at ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara 390 007, India the proprietors of the Card, and may include its successors, assign and nominees.

"Card" refers to the ICICI Bank Debit Card issued to the Cardholder.

 "Cardholder" refers to a NRI customer of the Bank to whom a Card has been issued and who is authorised to hold the Card.

 "International Transactions" refers to the Transactions entered into by the Card holder on his internationally valid Card outside of India, Nepal and Bhutan.

 "Merchant Establishment" shall mean establishments wherever located which honour the Card and shall include, among others, stores, shops, restaurants, hotels and airline organisations advertised as honouring the Card.

 “Merchant" means any person who owns or manages or operates a Merchant Establishment.

 "PIN" means the Personal Identification Number allocated to the Cardholder by the Bank or chosen by the Cardholder/ Bank from time to time, in relation to the Card.

"POS Terminal" means the point of sale electronic terminals at Merchant Establishments whether in India or overseas, capable of processing Card Transactions and at which, amongst other things, the Cardholder can use his Card to access his funds in his Account held with the Bank to make purchases.

 "Primary Account" shall mean in the case of multiple accounts of the Cardholder, the Account linked to the Card and debited for Transactions carried out with the Card.

“Shared Network" shall mean VISA or MasterCard networks which honour the Card.

“Transactions” shall mean any instruction given by a Cardholder using a Card directly or indirectly to the Bank to effect a transaction.

 "Valid Charge" means a charge incurred by the Cardholder for purchase of goods or services on the Card or any other charge as may be included by the Bank from time to time for the purpose of this Scheme.

 “ICICI Bank 24 Hour Customer Care Centre" refers to ICICI Bank Phone Banking Service or phone banking service offered by such other entity as may be nominated by the Bank, which shall be available to all Cardholders.
Back to top

 CONSTRUCTION
The headings in these Debit Card Terms are inserted for convenience of reference only and are to be ignored in construing and interpreting this Agreement.

 References to VISA / MASTER card regulations pertain to the guidelines issued by VISA / MASTER card to all the member banks of its network. The rules of interpretation as set out in the General Clauses Act shall apply to these Debit Card Terms as if incorporated herein. These Debit Card Terms shall be in addition to and not in derogation of the Terms (as contained in Schedule I hereof) and other terms and conditions relating to the services/ facilities availed by the Cardholder from the Bank from time to time.

Back to top

VALIDITY
The Card is valid for use at ATMs and Merchant Establishments in India only. The Card is valid up to the last working day of the month indicated on the Card.

Back to top

BENEFITS OF CARD
The Cardholder can access cash, make payments at Merchant Establishments and ascertain information about his Remittance Card account balance (as defined below) through the use of the Card at ATMs/ POS devices (whether of the Bank or a Shared Network). “Remittance Card account” is the INR denominated remittance account made available to the resident beneficiary of the Cardholder in relation to any transfer of funds from the Cardholder’s offshore account to this remittance card account. The Debit Card Terms shall apply to the Remittance Card account and shall be in addition to the terms and conditions as may be applicable to the Remittance Card account, and as available on www.icicibank.com.

Back to top

PERSONAL IDENTIFICATION NUMBER
To enable the Cardholder to use the Card, steps to generate a Personal Identification Number (PIN) will be issued informed to him through written communication either by letter or by registered e-mail. The PIN shall be mailed to him and the Cardholder shall ensure that the same is received in a sealed envelope. This PIN may subsequently, be changed by the Cardholder, at his own risk, at an ATM. The security of the PIN is very important. If the Cardholder fails to observe these security requirements, he may incur liability for the Bank for any reason whatsoever. The Bank may, in its absolute discretion issue a replacement Card with a new PIN for any lost or stolen Card or a new PIN on the existing Card or issue a renewal Card on the same Debit Card Terms or such other terms and conditions as the Bank may deem fit. Subject to the foregoing provisions, the Cardholder will not hold the Bank liable in case of improper/ fraudulent/ unauthorized/ duplicate/erroneous use of the Card and/or the PIN through the Card falling in the hands of any third party or through the PIN coming to the knowledge of any third party.

Back to top

LOST OR STOLEN CARDS
If a Card is lost or stolen, the Cardholder must file a report with the local police and send a copy of the same to the Bank. The Cardholder will be liable for all charges incurred on the Card until the Card is hotlisted/cancelled. The Cardholder may report a Card loss over the telephone to the Bank's 24-Hour Customer Care Centre. The Bank upon adequate verification will temporarily suspend the Card, and will subsequently hotlist/cancel the Card during working hours on a working day following the receipt of such intimation. If the Cardholder loses his Card overseas, he may either follow the above procedure or may report the loss through the VISA/MASTERCARD Global Emergency Assistance (VGEA) helplines. Please visit the relevant website for VISA and/ or MASTERCARD for further details. In case the Cardholder uses the VGEA services, then the charges for the usage of such services shall be borne by the Cardholder. The Cardholder shall take cognizance of the fact that once a Card is reported lost, stolen or damaged and is subsequently found, the same shall be promptly cut in half, returned to the Bank and adequate care taken to prevent its misuse. The Cardholder is responsible for the security of the Card and shall take all steps towards ensuring the safe keeping thereof. In the event the Bank determines that the aforementioned steps are questionable, financial liability on the lost or stolen Card would rest with the Cardholder. Provided that the Cardholder has complied with the Debit Card Terms in aII respects, a replacement Card may be issued at the sole discretion of the Bank.

ICICI Bank constantly monitors the risk of using the Card in the high risk countries. ICICI Bank will attempt to call the Card Members to inform them about the probable fraud risk that could emanate from such Card usage at high risk countries and shall seek consent from the Card Member to block the Card from further usage. In the event, the Card Member chooses not to block the Card after being informed by ICICI Bank of probable fraud risk or are not contactable by ICICI Bank, ICICI Bank shall not stand liable or responsible in any manner for any fraudulent transactions reported to it thereafter on account of fraudulent usage of the Card or otherwise.

Back to top

SURRENDER / REPLACEMENT OF CARD
The Card issued to the Cardholder shall remain the property of the Bank and will be surrendered to the Bank, on request. The Cardholder shall return the Card to the Bank for cancellation in the event the services are no longer required by the Cardholder or if the services are withdrawn by the Bank for any reason whatsoever. The Bank, may, in its absolute discretion issue a replacement Card with the steps to generate a new PIN online for any lost or stolen Card or a new PIN on the existing Card, or issue a renewal Card on the same Debit Card Terms or such other terms and conditions as the Bank may deem fit. Subject to the foregoing provisions, the Cardholder will not hold the Bank liable in case of improper/fraudulent/ unauthorized/duplicate/erroneous use of the Card and/or the PIN through the Card falling in the hands of any third party or through the PIN coming to the knowledge of any third party.

Back to top

TERMINATION
The Cardholder may discontinue this facility anytime by a written notice to the Bank accompanied by the return of the Card cut into two diagonally. The Cardholder shall be liable for all charges incurred, up to the receipt of the written notice duly acknowledged. The Bank shall be entitled to discontinue this facility at any time by canceling the Card with or without assigning any reason whatsoever and by giving seven day's notice. The notice shall be deemed to have been received the Cardholder within seven days of posting to the Cardholder's address in India last notified in writing to the Bank.

Back to top

USAGE GUIDELINES
The Cardholder shall at all times ensure that the Card is kept at a safe place and shall under no circumstances whatsoever allow the Card to be used by any other individual. The Cardholder will sign the Card immediately upon receipt. The Card is the property of the Bank and must be returned to an authorised person of the Bank on request. The Cardholder shall ensure that the identity of the authorised person of the Bank is established before handing over his Card. The Cardholder will be responsible for all facilities granted by the Bank in respect of the Card and for all related charges and shall act in good faith in relation to all dealings with the Card and the Bank. The type of Transactions offered on Shared Network ATM's may differ from those offered on the Bank's own network. The Bank will only support cash withdrawal and balance enquiry Transactions that will be offered at the ATM's belonging to Shared Networks. The Bank reserves the right to change the types of Transactions supported without any notice to the Cardholder.

The non chip debit card issued with the I-kit of NRE account cannot be used for any international transactions. In the event that the customer intend to use the debit card for international transactions, he/shee shall apply for an EMV chip debit card with ICICI Bank to ensure safety and security of all such transaction(s)."

Back to top

STATEMENTS AND RECORDS
The Cardholder can get a verbal or written history of his Transactions by calling the ICICI Bank 24-Hour Customer Care Centre. The Cardholder can also check the transaction records from the Account Statement available online at the Bank’s Website (www.icicibank.com). The Cardholder will inform the Bank in writing within fifteen (15) days, if any irregularities or discrepancies exist in the Transactions/ particulars of the Account on any Account Statement that is made available to the Cardholder. If the Bank does not receive any information to the contrary within fifteen (15) days the Bank may assume that the Account Statement and the Transactions are correct. To ensure the Cardholder's interests, the Bank may record on camera or on video tape, at its own discretion the access to and the presence of any person while availing the use of the Card facilities. All records maintained by the Bank, in electronic or documentary form of the instructions of the Cardholder and such other details (including. but not limited to payments made or received) pursuant to Debit Card Terms, and all camera/video recordings made as mentioned above shall as against the Cardholder, be deemed to be conclusive evidence of such instructions and such other details.

Back to top

ATM USAGE
The Card is operable with the help of the confidential PIN at ATM locations. All Transactions conducted with use of the PIN will be the Cardholder's responsibility and he will abide by the record of the transaction as generated. When the Cardholder completes a transaction through an ATM he can opt to receive a printed transaction record. The amount of available funds is shown on this ATM receipt when he/ she uses his Card. The Cardholder can also get information regarding his available funds including written statement, by calling the ICICI Bank 24-Hour Customer Care Centre. The Cardholder is advised to retain the record of Transactions generated by the ATM with him/ her. The Cardholder agrees that he will be allowed to withdraw/ purchase only a certain amount of cash everyday irrespective of the credit balance in the Account(s). This amount will be announced from time to time. Any attempt to violate this limit may lead to withdrawing of his Card facility. The Cardholder agrees not to attempt to withdraw/ purchase using the Card unless sufficient funds are available in the Account. The onus of ensuring adequate Account balances is entirely on him/ her.

Back to top

MERCHANT LOCATION USAGE
The Card is acceptable at all Merchant Establishments in India only which display the logos of the Bank/VISA/MASTERCARD and which have a POS terminal. The Card is for electronic use only as in the case of the charge slip/transaction slip printed electronically from the POS Terminal. The Cardholder must sign a sales slip whenever the Card is used at a Merchant Establishment and should retain his copy. The Bank at an additional charge may furnish copies of the sales slip. Any sales slip not personally signed by the Cardholder, but which can be proved as being authorised by the Cardholder will be his/ her liability. The amount of the Transaction is debited from the Remittance Card account linked to the Card immediately. The Card is operable with the help of the Cardholder's signature or the PIN at POS Terminals installed at Merchant Establishments/ locations depending on the functionality of the POS Terminal. The Bank will not accept responsibility for any dealings, the Cardholder may have with the Merchant including but not limited to the supply of goods and services. Should the Cardholder have any complaints concerning any Merchant Establishment, the matter should be resolved by the Cardholder with the Merchant Establishment and failure to do so will not relieve him from any obligations to the Bank. However, the Cardholder should notify the Bank of this complaint immediately, The Bank accepts no responsibility for any surcharge levied by any Merchant Establishment and debited to the Cardholder's Account with the Transaction amount. Any charge or other payment requisition received from a Merchant Establishment by the Bank for payment shall be conclusive proof that the charge recorded on such requisition was properly incurred at the Merchant Establishment for the amount and by the Cardholder using the Card referred to in that charge or other requisition, except where the Card has been lost, stolen or fraudulently misused, the burden of proof for which shall be on the Cardholder. In case a Cardholder wishes to cancel a completed transaction due to an not-error or on account of merchandise return, the earlier sales receipt must be cancelled by the Merchant and a copy of the cancelled receipt must be retained in the Cardholder's possession. Reversal/refund of debits due to such Transactions will be processed 'manually and the cancelled sales slip needs to be produced by the Cardholder, if called for. The Card is not to be used at hotels during check-in and also at other locations where paying arrangement is done before completion of the purchase transaction or service. The Card should not be used for any mail order/phone order/internet purchases and any such usage will be considered as unauthorized and the Cardholder will be solely responsible.

Back to top

GLOBAL CARDHOLDER ASSISTANCE SERVICES (VISA/MASTERCARD GLOBAL EMERGENCY ASSISTANCE HELPLINES)
The multi-lingual VISA/MASTERCARD Emergency Assistance Services Programme offers worldwide emergency referral assistance to VISA/MASTERCARD Cardholders when travelling overseas. These include a wide range of legal, medical and other services. The communications and arrangements of services of the emergency assistance programme are provided by a third-party service provider and are paid for by VISA/MASTERCARD International and the Cardholder is responsible for the cost of any and all medical, legal or other services used. Assistance is provided on a best effort basis and may not be available due to problems of time, distance or locations. The medical and/or legal professionals suggested and/or designated by VISA/MASTERCARD International are not employees of VISA/MASTERCARD International and, therefore, they are not responsible for the availability, use, acts, omissions or results of any medical, legal or transportation service. The Bank does not accept any responsibility for the arrangement or the use of such services.

Back to top

EXCLUSION FROM LIABILITY
In consideration of the Bank providing the Cardholder with the facility of the Card, the Cardholder hereby agrees to indemnify and keep the Bank indemnified from and against all actions, claims, demands, proceedings, losses, damages, personal injury, costs, charges and expenses whatsoever which the Bank may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of providing the Cardholder the said facility of the Card or by reason of the Bank's acting in good faith and taking or refusing to take or omitting to take action on the Cardholder's instructions, and in particular arising directly or indirectly out of the negligence, mistake or misconduct of the Cardholder; breach or noncompliance of the rules. Terms and Conditions relating to the Card and the Account and/or fraud or dishonesty relating to any Transaction by the Cardholder or his employee or agents. The Cardholder shall indemnify and hold harmless the Bank from any and all consequences arising from the Cardholder not complying with the Exchange Control Regulations of the RBI and/or any other Act/Authority. The Cardholder agrees to indemnify the Bank for any machine/ mechanical not-error/failure. The Cardholder shall also indemnify the Bank fully against any loss on account of misplacement by the courier or loss-in-transit of the Card/PIN. Without prejudice to the foregoing, the Bank shall be under no liability whatsoever to the Cardholder in respect of any loss or damage arising directly or indirectly out of:

Any defect in quality of goods or services supplied.
The refusal of any person to honor to accept a Card.
The malfunction of any computer terminal.
Effecting Transaction instructions other than by a Cardholder.
Handing over of the Card by the Cardholder to anybody other than the designated employees of the Bank at the Bank's premises.
The exercise by the Bank of its right to demand and procure the surrender of the Card prior to the expiry date exposed on its face, whether such demand and surrender is made and/or procured by the Bank or by any person or computer terminal.
The exercise by the Bank of its right to terminate any Card.

Any injury to the credit, character and reputation of the Cardholder alleged to have been caused by the re-possession of the Card and/or, any request for its return or the refusal of any Merchant Establishment to honor or accept the Card.

Any misstatement, misrepresentation, not-error or omission in any details disclosed by the Bank except as otherwise required by law, if the Bank receives any process, summons, order, injunction, execution distraint, levy lien, information or notice which the Bank in good faith believes calls into question the Cardholder's ability, or the ability of someone purporting to be authorised by the Cardholder, to transact on the Card, the Bank may, at its option and without liability to the Cardholder or such other person, decline to allow the Cardholder to obtain any portion of his funds, or may pay such funds over to an appropriate authority and take any other steps required by applicable law. The Bank reserves the right to deduct from the Cardholder's Account a reasonable service charge and any expenses it incurs, including without limitation reasonable legal fees, due to legal action involving the Cardholder's Card.

Back to top

ADDITION / WITHDRAWAL OF FACILITIES
The Bank may, at its discretion, make available to the Cardholder more services on the Card, ATMs, POS Terminals, and/or other devices through Shared Networks for the Cardholder's convenience and use. All fees and charges related to Transactions done by the Cardholder at these devices, as determined by the Bank from time to time will be recovered by a debit to his Account. The Cardholder understands and agrees that the Shared Networks may provide different functionalities and service offerings and different charges for different services. The Bank shall also, in its sole discretion, at any time, without notice to the Cardholder, be entitled to 'withdraw, discontinue, cancel, suspend/or terminate the facility to use the Card and/or services related to it, at ATMs / POS Terminal/other devices within/outside India and shall not be liable to the Cardholder for any loss or damage suffered by him resulting in any way from such suspension or termination.

Back to top

DISCLOSURES
The Cardholder hereby authorizes ICICI Bank to exchange, share or part with all the information relating to the Cardholder's details and repayment history information and all information pertaining to and contained in these Terms and Conditions or as expressed in the application made for the Card to its Affiliates/ other ICICI Bank Group Companies/Banks/Financial Institutions/ Credit Bureaus/ Agencies/Statutory Bodies as may be required for the purpose of providing the products and services and undertakes not to hold ICICI Bank/its Affiliates/the other group companies of ICICI Bank Group and their agents liable for use of the aforesaid information.

Back to top

FEES / CHARGES
The annual fees for the Card will be debited to the Account on application/renewal at the Bank's prevailing rate. The fees are not refundable. The Bank reserves the right at any time to charge the Cardholder for the issue or reissue of a Card and/or any fees/charges for the Transactions carried out by the Cardholder on the Card. Any such fees and charges will be deducted automatically from the Cardholder's Account at the time the fee or charge is incurred. In addition, operators of Shared Networks may impose an additional charge for each use of their ATM/ POS Terminal/other device, and any such charge along with other applicable fees/charges will be deducted from the Cardholder's Account. There will be separate service charges levied for such facilities as may be announced by the Bank from time to time and deducted from the Cardholder's Account. In the situation that the Account does not have sufficient funds to deduct such fees, the Bank reserves the right to deny any further Transactions. The decision of the Bank is binding on the Cardholder. Any government charges, duty or debits, or tax payable as a result of the use of the Card shall be the Cardholder's responsibility and if imposed upon the Bank (either directly or indirectly), the Bank shall debit such charges, duty or tax against the Cardholder's Account. The Cardholder also authorizes the Bank to deduct from his Account, and indemnifies the Bank against any expenses it may incur in collecting money owed to it by the Cardholder in connection with the Card (including without limitation reasonable legal fees). In case of Accounts classified as overdrawn Accounts, the Cardholder will have to rectify the Account balance position immediately. In every such situation where the Account gets overdrawn, a flat charge could be levied in addition to the interest to be charged on the debit balance in the Account. This charge will be determined by the Bank and will be announced from time to time. In the event of an Account being overdrawn due to Card Transactions, the Bank reserves the right to set-off this amount against any credit lying from any of the Cardholder's other Accounts held jointly or singly without giving any notice. Nothing in these Terms and Conditions shall affect the Bank's right of setoff, transfer and application of monies at law or pursuant to any other agreement from time to time subsisting between the Bank and Cardholder.

The Bank and its group companies shall have the paramount right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits of any kind and nature (including fixed deposits) held/ balances lying in any accounts of the Cardholder/s, whether in single name or joint name(s) and on any monies, securities, bonds and all other assets, documents and properties held by/ under the control of The Bank and/or its group companies (whether by way of security or otherwise pursuant to any contract entered/ to be entered into by the Cardholder/s in any capacity) to the extent of all outstanding dues, whatsoever, arising as a result of any of The Bank's or its group companies’ services extended to and/or used by the Cardholder/s and/or as a result of any other facilities that may be granted by The Bank and/or its group companies to the Cardholder/s. The Bank and/ or its group companies are entitled without any notice to the Cardholder/s to settle any indebtedness whatsoever owed by the Cardholder/s to The Bank and/or its group companies, (whether actual or contingent, or whether primary or collateral, or whether joint and/or several) hereunder or under any other document/ agreement, by adjusting, setting-off any deposit(s) and/or transferring monies lying to the balance of any account(s) held by the Cardholder/s with The Bank and/or its group companies notwithstanding that the deposit(s)/ balances lying in such account(s) may not be expressed in the same currency as such indebtedness. The Bank's and its group companies’ rights hereunder shall not be affected by the Cardholder/s’ bankruptcy, death or winding-up. It shall be the Cardholder/s’ sole responsibility and liability to settle all disputes/ objections with any such joint account holders.

In addition to the above mentioned right or any other right which The Bank and its group companies may at any time be entitled whether by operation of law, contract or otherwise, the Cardholder authorises The Bank: (a) to combine or consolidate at any time all or any of the accounts and liabilities of the Cardholder with or to any branch of The Bank and/or its group companies; (b) to sell any of the Cardholder/s’ securities or properties held by The Bank by way of public or private sale without having to institute any judicial proceeding whatsoever and retain/appropriate from the proceeds derived there from the total amounts outstanding to The Bank and/or it group companies from the Cardholder/s, including costs and expenses in connection with such sale; and (c) in case of cross currency set-off, to convert an obligation in one currency to another currency at a rate determined at the sole discretion of The Bank and/or its group companies.

Back to top

DISPUTES
The Bank accepts no responsibility for refusal by any Merchant Establishment to accept and/or honor the Card. In case of dispute pertaining to a Transaction with a Merchant Establishment, a sales slip with the signature of the Cardholder together with the Card number noted thereon shall be conclusive evidence as between the Bank and the Cardholder as to the extent of liability incurred by the Cardholder and the Bank shall not be required to ensure that the Cardholder has duly received the goods purchased/to be purchased or has duly received the service availed/to be availed to the Cardholder's satisfaction. In case the Cardholder has any dispute in respect of any charge indicated in the Account Statement, the Cardholder shall advise details to the Bank within 15 days of the Account Statement date failing which it will be construed that all charges are acceptable and in order. The Bank may at its sole discretion accept any disputes on charges older than 15 days. The Bank shall make bonafide and reasonable efforts to resolve an aggrieved Cardholder's disagreement with the applicable charge indicated in the Account Statement within two months of receipt of the notice of disagreement. If after such effort the Bank determines that the charge indicated is correct then it shall communicate the same to the Cardholder along with details including a copy of the sales slip or payment requisition. Any dispute in respect of a Shared Network ATM Transaction will be resolved as per VISA/MASTERCARD regulations. The Bank does not accept responsibility for any dealings the Cardholder may have with Shared Networks Should the Cardholder have any complaints concerning any Shared Network ATM, the matter should be resolved by the Cardholder with the Shared Network, and failure to do so will not relieve him from any obligations to the Bank. However, the Cardholder should notify the Bank of the complaint immediately.

Back to top

INSURANCE BENEFIT
The Cardholder may, under the Card, be offered various insurance benefits from time to time by the Bank through a tie-up with an insurance company, The Cardholder specifically acknowledges that he shall not hold the Bank responsible for any matter arising out of or in conjunction with such insurance cover, whether for or in respect of any deficiency or defect in such insurance cover, recovery or payment of compensation, processing or settlement of claims or otherwise howsoever, and all such matters shall be addressed to and sorted out directly with the insurance company. The insurance company will be solely liable for settlement of the claim. Further, the Cardholder also agrees that the Bank may at any time (in its sole discretion and without giving any notice thereof to the Cardholder or assigning any reason thereof) suspend, withdraw or cancel the benefit of such insurance cover, and there will be no binding obligation on the Bank to continue this benefit.

Back to top

TERMS AND CONDITIONS
The Debit Card Terms for use of the Card are as specified in this document and as amended by the Bank from time to time. The Cardholder shall be deemed to have unconditionally agreed to and accepted these Debit Card Terms by signing the Card application form, or acknowledging receipt of the Card in writing, or by signing on the reverse of the Card, or by performing a transaction with the Card or by requesting activation of the Card to the ICICI Bank 24-Hour Customer Care' Centre or after ten (10) days have elapsed since the Card was dispatched to his/ her address on record. These Debit Card Terms will be in addition to and not in derogation of the Terms (contained in Section I hereof) relating to any Account of the Cardholder and the ATM terms. In the event of any inconsistency between the Terms, the ATM terms and the Debit Card terms; the Debit Card Terms shall prevail. The Bank may also make a change without notice if the change is necessary to maintain or restore the security of the electronic system or equipment used for the Card Transactions, The Cardholder will be notified within thirty (30) days if such a change is made, unless disclosure would jeopardize the security of the electronic system or equipment.

Back to top

NOTIFICATION OF CHANGES
The Bank reserves the right to alter, amend or revise any policy, benefit or feature offered on the Card as also alter any of these Debit Card Terms and may notify the Cardholder of any changes to the Debit card Terms for use of the Card in any manner it considers appropriate. Without prejudice to the forgoing, notification of any such changes may be given by the Bank by delivering it to the Cardholder personally or by posting it to his latest address recorded with the Bank. The Cardholder must notify the Bank of any change to his address. Proof of posting to such last notified address shall be conclusive proof of the notification at the time when it ought to be delivered in due course by the post even if the notification may be returned through the post undelivered.

Back to top

GOVERNING LAW AND DISPUTE RESOLUTION
These Debit Card Terms are governed by and construed in accordance with the laws of India. Any claim, dispute, legal action or proceedings (whether in contract, tort or otherwise) arising out of or in connection with these Debit Card Terms, including any question regarding its construction, meaning, existence, validity, breach, recall, recovery or termination, shall be resolved and settled in terms of Customer Grievance Redressal Policy of ICICI Bank (hosted at www.icicibank.com/managed-assets/docs/personal/general-links/code-of-commitment/customergrievance-redressal-policy.pdf) within the period stipulated therein. If the Parties are unable to resolve the claim or dispute in terms of Customer Grievance Redressal Policy of ICICI Bank within the period stipulated therein, the claim or dispute may be referred for resolution by means of arbitration in terms of the applicable rules of Sama which shall be conducted (including for recording of evidence or tendering of documents), concluded and administered online by Sama through its website/platform www.sama.live or mobile application. The arbitral tribunal shall consist of an independent sole arbitrator appointed in accordance with the applicable arbitration rules of Sama. The seat of arbitration proceedings shall be Mumbai, India. The procedural law of arbitration shall be rules of Sama.

Section B: Terms and Conditions for Internet Website Usage through IDC

These are the terms and conditions governing the internet website usage through International Debit Card (“IDC”) issued to NRIs holding account with ICICI Bank Limited in India (“ICICI Bank”) (“Internet Website Usage Terms”). These Internet Website Usage Terms shall be in addition to and not in derogation of the Terms (as defined in Schedule I hereof) and the Debit Card Terms (as defined in Section VI hereof) and other applicable terms and conditions in relation to the services/ facilities availed by an NRI customer and as made available on the Internet Website (as defined below). In case of any inconsistency between the Terms, the debit Card terms and these Internet Website Usage Terms; the Internet Website Usage Terms shall prevail.

DEFINITION
"Cardholder" refers to the NRI Account holder of ICICI Bank or any such person authorized by the account holder to whom IDC has been issued and who is authorized to hold the IDC.

“Internet Website” shall mean websites of the Merchant Establishments wherever located which honor the IDC for payments to be made by the Card holder of the goods and services purchased through these websites or otherwise and shall include among others, the websites of stores, shops, restaurants, hotels, utility companies, railways and airline organizations advertised as honoring the Card.

"Transactions" shall mean any instruction given by a Cardholder using IDC directly or indirectly to ICICI Bank to effect a transaction.

1. IDC can be used by the Cardholder (unless otherwise intimated by ICICI Bank) at all Internet Websites in India and abroad which display the logos of the Bank/VISA/MasterCard and which have the facility of offering goods or services for purchase through the internet.

2. The IDC can be operated with the help of the card number, CVV2 security digits and grid values printed at the back of the IDC on Internet Websites.

3. ICICI Bank will not accept responsibility for any dealings by the Cardholder through Internet Website, including but not limited to the supply of goods and services or for any surcharge levied by any Internet Website and the same being debited to the Cardholder's account with the Transaction amount.

4. Any charge or other payment requisition received from an Internet Website by ICICI Bank for payment shall be conclusive proof that the charge recorded on such requisition was properly incurred at the Internet Website by the Cardholder, except where the IDC has been lost, stolen or fraudulently misused, the burden of proof for which shall be on the cardholder.

5. Any complaints that the cardholder may have concerning any transaction placed through Internet Website, should be resolved by the Cardholder with the merchant and failure to do so will not relieve him from any obligations towards ICICI Bank. However, the Cardholder should notify ICICI Bank of this complaint immediately.

6. In case a Cardholder wishes to cancel a completed transaction due to an not-error or on account of merchandise return, the earlier transaction must be cancelled at the Internet Website and an electronic copy of the cancelled receipt must be retained in the Cardholder's possession. Reversal/refund of debits due to such transactions will be processed manually and if required the electronic copy of the cancelled receipt needs to be produced by the Cardholder.

7. The IDC should not to be used at hotels during check-in and also at other locations where paying arrangement is done before completion of the purchase transaction or service.

8. The IDC should not be used for any mail order/phone order purchases and any such usage will be considered as unauthorized and the Cardholder shall be solely responsible for such usage. Further, IDC cannot be used on internet for purchase of prohibited items like lottery tickets, banned or proscribed magazines, participation in sweepstakes, payment for call-back services etc., i.e. for such items / activities for which drawal of foreign exchange is not permitted.

9. In addition to these Internet Website usage Terms, Cardholder agrees to abide by internet banking terms and conditions available on the ICICI Bank website.

10. IDCs can be used only for permissible current account transactions and the item-wise limits as mentioned in the Schedules to Rules as amended from time to time, are equally applicable to payments made through use of these cards. Card Member accepts full responsibility for wrongful use in contravention to these conditions and undertakes and agrees to indemnify ICICI Bank to make good any loss, damage, interest, conversion, any other financial charge that ICICI Bank may incur and / or suffer as a result of the Card Member committing violations of the provisions thereof.

Back to top

Section VII - Terms and Conditions governing Internet Banking service of ICICI Bank
DEFINITIONS
In this section, the following words and phrases shall have the meanings as set below unless the context indicates otherwise:

"Account(s)" refers to the user's bank Account, credit card account, home loan account, automobile loan account, consumer durable loan account, depository account and/or any other type of account (each account hereafter referred to as an "Account" and collectively as "Accounts"), so maintained with ICICI Bank or its Affiliate which are eligible Account(s) for purposes of Internet Banking. One of these Accounts shall be designated as the Primary Account and all other Accounts, if any, of the user shall be referred to as Secondary Account(s).

"Affiliate" of ICICI Bank shall mean and include any company which is the holding company or subsidiary of ICICI Bank, or any person under the control of or under common control with ICICI Bank or in more than 26% of the voting securities of which ICICI Bank has a direct or beneficial interest or control.

For the purpose of this definition of Affiliate, "control" together with grammatical variations when used with respect to any person, means the power to direct the management and policies of such person, directly or indirectly, whether through the ownership of the vote carrying securities, by contract or otherwise howsoever; and "person" means a company, corporation, a partnership, trust or any other entity or organisation or other body whatsoever.

"ICICI Bank" or “Bank” refers to ICICI Bank Limited, a company incorporated under the Companies Act, 1956 and licensed as a bank under the Banking Regulation Act, 1949 and having its ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara 390 007, T +91-265-6722286 and corporate office at ICICI Bank Towers, Bandra Kurla Complex, Mumbai 400 051.

"Internet Banking" refers to the internet banking service offered by ICICI Bank to the user including services such as enquiry about balance in the Account, details about transactions in the Account(s), statement of Account, transfer of funds and any other service as ICICI Bank may decide to provide from time to time through internet. The availability/non-availability of a particular service shall be communicated to the user through email, web page of ICICI Bank or in writing as may be deemed fit by ICICI Bank. Such Internet Banking may be provided by ICICI Bank directly or through its associates or contracted service providers.

"User" or "user" refers to a customer of ICICI Bank and/or of the Affiliates authorised to use Internet Banking. In case of the user being a minor, the guardian of such minor shall be permitted to use Internet Banking.

"Payer" refers to the person who holds the Debit Account.

"Payee" refers to the person to whom User will transfer Fund(s).

"Personal Information" refers to the information provided by the user to ICICI Bank.

"Internet Banking Terms" refer to terms and conditions herein for use of Internet Banking.

"Payee Registration Confirmation” refers to confirmation of Payee Registration to whom User will transfer Fund(s).

"Website" refers to the website owned, established and maintained by ICICI Bank located at the URL www.icicibank.com.

In this section, all references to the user being referred in masculine gender shall be deemed to include the feminine gender.

Back to top

APPLICABILITY OF TERMS
These Internet Banking Terms form the contract between the user and ICICI Bank for availing Internet Banking. The user shall apply to ICICI Bank in the prescribed form for use of Internet Banking. ICICI Bank shall be entitled at its sole discretion to accept or reject such applications as may be submitted by the users. By applying for or availing of Internet Banking, the user acknowledges and accepts these Internet Banking Terms. Notwithstanding anything contained herein, all terms and conditions stipulated by ICICI Bank (and Group Companies) pertaining to the Accounts shall continue to be applicable to the users provided in the event of a conflict in the terms stipulated by CICI Bank (and Group Companies) and the Internet Banking Terms herein, the Internet Banking Terms herein shall have overriding effect.

Back to top

INTERNET BANKING
For the purpose of availing Internet Banking, the user would need to have legal and valid access to the Internet.
The information provided to the user through the Internet Banking is not updated continuously but at regular intervals. Consequently, any information supplied to the user through Internet Banking will pertain to the date and time when it was last updated and not as the date and time when it is supplied to the user. ICICI Bank shall not be liable for any loss that the user may suffer by relying on or acting on such information.

ICICI Bank may keep its records of the transactions in any form it wishes. In the event of any dispute, ICICI Bank's records shall be binding as the conclusive evidence of the transactions carried out through Internet Banking in the absence of clear proof that ICICI Bank's records are erroneous or incomplete.

Any request for any service, which is offered as a part of Internet Banking, shall be binding on the user as and when ICICI Bank receives such a request. If any request for a service is such that it cannot be given effect to unless it is followed up by requisite documentation on part of the user, ICICI Bank shall not be required to act on the request until it receives such documentation from the user.

In case of any request for a service relating to any foreign currency transaction made by the user, the exchange rates quoted by ICICI Bank shall only be provisional and shall be subject to future variations in the exchange rate. The rate at which the transaction is given effect to would be the effective rate for all intents and purposes.

The user shall ensure that Internet Banking or any related service is not used for any purpose which is illegal, improper or which is not authorised under these Internet Banking Terms.

Back to top

UNAUTHORISED ACCESS
The user shall take all necessary precautions to prevent unauthorized and illegal use of Internet Banking and unauthorized access to the Accounts provided by Internet Banking. ICICI Bank shall take all commercially reasonable care to, ensure the security of and to prevent unauthorised access to the Internet Banking using commercially reasonable technology available in India to ICICI Bank.

Back to top

 INTERNET BANKING ACCESS
The user would be allotted an Internet Banking user ID and a set of secret passwords by ICICI Bank in the first instance. The user will be required to change the password assigned by ICICI Bank on accessing Internet Banking for the first time. As a safety measure, the user shall change the password as frequently thereafter as possible. In addition to user ID and password ICICI Bank may, at its discretion, advise the user to adopt such other means of authentication including but not limited to digital certification and/ or smart cards. The user shall not attempt or permit others to attempt accessing the Account information stored in the computers of ICICI Bank through any means other than the Internet Banking.

Back to top

INTERNET BANKING PASSWORD
The user acknowledges, represents and warrants that the password which will be issued, provides access to the Account and that user is the sole and exclusive owner and is the only authorised user of the password and accepts sole responsibility for use, confidentiality and protection of the password, as well as for all orders and information changes (i.e., change of address) entered into Accounts using such password.

The user grants express authority to ICICI Bank for carrying out transactions and instructions authenticated by such password. The user unconditionally undertakes to have Internet Banking password of such number of letters/digits as may be notified by ICICI Bank from time to time and ensure that the same is kept confidential; and to not let any unauthorised person have access to the internet while the user is accessing the Internet Banking. If the user forgets the Internet Banking password or the Internet Banking Password gets locked after a number of incorrect attempts, upto such number as may be intimated by ICICI Bank from time to time, then the user may request for the issue of a new password through the 24-Hour Phone Banking Service, Internet Banking Channel or the ICICI Bank branch and this shall not be construed as the commencement of a new contract. Such Password may be issued within such time as may be intimated by ICICI Bank from time to time. The user agrees and acknowledges that ICICI Bank shall in no way be held responsible or liable if the user incurs any loss as a result of information being disclosed by ICICI Bank regarding his Account(s) or carrying the instruction of the user pursuant to the access of the Internet Banking and the user shall fully indemnify and hold harmless ICICI Bank and the affiliates in respect of the same. The user shall maintain the secrecy of all information of confidential nature and shall ensure that the same is not disclosed to any person voluntarily, accidentally or by mistake. The user shall comply with such guidelines, instructions or terms as ICICI Bank may prescribe from time to time with respect to the password.

Back to top

JOINT ACCOUNTS
In case of Joint Accounts, transactions through Internet Banking, shall be available if the mode of operation is indicated as 'either or survivor' or 'anyone or survivor'. The user desirous of using the Internet Banking should either be the Account holder and sole signatory or authorised to act independently in case of a joint account. For such joint accounts, one user-ID and password for Internet Banking will be issued to each of the joint account holders when requested. The other joint account holders shall expressly agree with the arrangement and give their consent on the application form for use of Internet Banking. In case of joint accounts operated by more than one user, ICICI Bank shall act on the instruction received first and any subsequent instruction shall be neglected. All correspondence will be addressed to the first named person only. All transactions arising from the use of Internet Banking in the joint account shall be binding on all the joint account holders, jointly and severally.

Back to top

CHARGES
ICICI Bank reserves the right to charge and recover from the user service charge for providing the Internet Banking (including but not limited to the right of charging the user for the use of funds transfer through eCheques). The user hereby authorises ICICI Bank to recover the service charge by debiting one of the Accounts of the user or by sending a bill to the user who will be liable to make the payment within the specified period. Failure to do so shall result in recovery of the service charge by ICICI Bank in a manner as ICICI Bank may deem fit along with such interest, if any, and/or suspension of the facility of Internet Banking without any liability to ICICI Bank.

Back to top

MAINTENANCE OF SUFFICIENT BALANCE
The user shall ensure that there are sufficient funds (or prearranged credit facilities) in any Account for transactions through the Internet Banking, and ICICI Bank shall not be liable for any consequences arising out of its failure to carry out the instructions due to inadequacy of funds and/or credit facilities provided always that ICICI Bank shall at its sole discretion, be entitled to carry out the instructions notwithstanding such inadequacy without seeking the prior approval from or notice to the user and the user shall be responsible to repay with interest the resulting overdraft, advance or credit thereby created and for all related to costs and charges.

ICICI Bank may, at its discretion, levy premium charges for non-maintenance of the minimum account balance. In addition to the minimum balance stipulation ICICI Bank may levy service charges for use of Internet Banking which will be notified by ICICI Bank to the user from time to time. Any change in such service charges will also be notified to the user. The user authorises ICICI Bank to recover all charges related to Internet Banking as determined by ICICI Bank from time to time by debiting one of the Accounts.

ICICI Bank may withdraw the provision of Internet Banking, wholly or partly, if at any time the amount of deposit falls short of the required minimum as aforesaid and / or if the service charges remain unpaid, without giving any further notice to the user and / or without incurring any liability or responsibility whatsoever by reason of such withdrawal.

Back to top

FUNDS TRANSFER THROUGH INTERNET BANKING
The User accepts that he will be responsible for keying in the correct account number for the fund transfer request. In no case, ICICI Bank will be held liable for any erroneous transactions incurred arising out of or relating to the User entering wrong account numbers.

The User shall not use or attempt to use the Internet Banking for funds transfer through eCheques without sufficient funds in the relative Account or without a pre-existing arrangement with ICICI Bank for the grant of an overdraft. ICICI Bank will endeavour to effect funds transfer transaction received through Internet Banking subject to availability of sufficient funds in the Account and Confirmation of Payee Registration by the User. ICICI Bank shall specify from time to time the limit for carrying out various kinds of funds transfer or any other services through Internet Banking. The said facility will be provided in accordance with the arrangement between ICICI Bank and the Affiliates and as per conditions specified by ICICI Bank from time to time.

ICICI Bank shall not be liable for any omission to make all or any of the payments or for late payments due to circumstances beyond its reasonable control including non-confirmation of Payee Registration. ICICI Bank reserves the right to charge the User for the use of funds transfer through eCheques by giving due notice on the website about such charges.

If funds transfer is made available to the user, it may be used for transfer of funds from Account to other accounts belonging to third parties maintained at ICICI Bank and/or at any other Bank which falls under the network of RBI’ Electronic Fund Transfer system.

Back to top

SMART MONEY ORDER
The User accepts that he will be responsible for keying in the correct details of the sender and receiver for the money order transfer request. In no case shall ICICI Bank be held liable for any erroneous transactions incurred, arising out of or relating to the User entering wrong details of the sender and/or the receiver.

The “Smart Money Order” facility will be provided in accordance with the arrangement between ICICI Bank and India Post (The Department of Posts, Ministry of Communications and Information Technology, Government of India) and conditions pertaining to such arrangement shall be specified by ICICI Bank from time to time. The User shall not use or attempt to use the Internet Banking for making an online request for money order without sufficient funds in the specified Account . ICICI Bank will endeavour to process the money order request received through Internet Banking subject to availability of sufficient funds in the specified Account. ICICI Bank shall at its own sole discretion, specify from time to time, the minimum and maximum transaction size for each money order request and shall be at liberty not to accept any money order request which do not meet such specifications.

ICICI Bank shall be responsible for only accepting the money order requests from the User and communicating the request to India Post. All subsequent activities, including but not limited to, delivery of money to receiver, sending acknowledgement / refund to sender, resolution of complaints etc, will be carried out by India Post . ICICI Bank shall not be responsible for any of the abovementioned activities of India Post and does not make any representation, warranty or undertaking in respect of such activities or the service levels of India Posts in relation to such requests. The User acknowledges that there may be delays or deficiencies in service levels by third party service providers, for which ICICI Bank cannot accept any liability.

ICICI Bank shall not be liable for any omission to make all or any of the payments or for late payments due to circumstances beyond its reasonable control. ICICI Bank reserves the right to charge the User for the use of the Smart Money Order facility by giving due notice on the Website about such charges. This facility is also subject to charges of India Post which will be notified on the Website from time to time. The User's Account will be debited for the total amount which would be inclusive of the amount of money order, India Post charges as applicable and ICICI Bank charges, if any.

Back to top

TRANSACTION IN DEPOSITORY ACCOUNT THROUGH INTERNET BANKING
ICICI Bank shall install adequate systems to restrict the access of the transaction statement of depository account only to the user. The user shall take all the necessary steps to ensure confidentiality and secrecy of the login name and password allotted by ICICI Bank in this regard. The user permits ICICI Bank to provide the transaction statement of the depository account through internet (web-based and/or email). The user is aware that the transaction statement may be accessed by other entities in case the confidentiality / secrecy of the login name and password is compromised. In case the user opts for transaction statement through email, it shall immediately inform ICICI Bank about change in email address, if any. ICICI Bank shall verify and confirm with the user about the change. ICICI Bank shall confirm with the user about validity of the email address atleast once in a year.

The user agrees not to receive transaction statement in paper form from ICICI Bank. Provided however that, in case, when the ICICI Bank is not able to provide transaction statement to its users through internet (web-based / email) due to any unforeseen problems, ICICI Bank should ensure that the transaction statement reaches to the user in physical form as per the time schedule stipulated in the Bye Laws & Business Rules of National Securities Depositary Limited.

The above terms are in addition to and not in contravention of the terms and conditions forming a part of the "AGREEMENT BETWEEN THE PARTICIPANT AND THE person SEEKING TO OPEN AN ACCOUNT WITH THE PARTICIPANT" signed by the user at the time of opening the account with the Depositary.

Back to top

HOT PAYMENT FACILITY
ICICI Bank provides the facility of payment for transactions executed on internet through different sites. ICICI Bank will execute such transactions only for the sites specified on its website www.icicibank.com and will be responsible for transferring the amount debited to the customer to the Account maintained by the Service Provider however it will not be held responsible for any informational content on any other site.

Back to top

AUTHORITY TO ICICI BANK FOR INTERNET BANKING
The user irrevocably and unconditionally authorises ICICI Bank to access all his Account(s) for effecting banking or other transactions performed by the user through the Internet Banking. The instructions of the user shall be effected only when such instruction is in accordance with the prescribed procedure.

ICICI Bank shall have no obligation to verify the authenticity of any transaction / instruction received or purported to have been received from the user through Internet Banking or purporting to have been sent by the user other than by means of verification of the Internet Banking user-Id and the password.

The read-out, the faxed /email output or the printed output, if any, that is received by the user at the time of operation of Internet Banking is a record of the operation of the computer by the user and shall be accepted as conclusive and binding for all purpose. All the records of ICICI Bank generated by the transactions arising out of the use of the Internet Banking, including the time the transaction recorded shall be conclusive proof of the genuineness and accuracy of the transaction. While ICICI Bank and the Affiliates shall endeavour to carry out the instructions promptly, they shall not be responsible for any delay in carrying on the instructions due to any reason whatsoever, including due to failure of operational systems or any requirement of law. All the transactions arising through the use of the Internet Banking to operate a joint account shall be binding on all the joint account holders, jointly and severally.

Back to top

INSTRUCTIONS
All instructions for Internet Banking shall be given, through computer or any other medium/channel enabled by ICICI Bank for the purpose, by the user in the manner indicated by ICICI Bank. The user is also responsible for the accuracy and authenticity of the instructions provided to ICICI Bank and/or Affiliates and the same shall be considered to be sufficient to operate the Internet Banking. ICICI Bank shall not be required to independently verify the instructions, and the instruction shall remain effective till such time the same is countermanded by further instructions by the user. ICICI Bank shall have no liability if it does not or is unable to stop or prevent the implementation of an instruction which is subsequently countermanded. Where ICICI Bank considers the instructions to be inconsistent or contradictory it may seek clarification from the user before acting on any instruction of the user or act upon any such instruction as it deems fit. ICICI Bank states that it has no liability or obligation to keep a record of the instructions to provide information to the user or for verifying user's instructions. ICICI Bank may refuse to comply with the instructions without assigning any reason and shall not be under any duty to assess the prudence or otherwise of any instruction and have the right to suspend the operations through the Internet Banking if it has reason to believe that the user's instructions will lead or expose to direct or indirect loss or may require an indemnity from the user before continuing to operate the Internet Banking.

Any instruction, order, direction, request entered using the password of the user shall be deemed to be an instruction, order, directive, request received from the user. All instructions, requests, directives, orders, directions, entered by the user, either electronically or otherwise, are based upon the user's decisions and are the sole responsibility of the user. The user understands that entering an instruction, direction, order, request with ICICI Bank, either electronically or otherwise, does not guarantee execution of such instruction, direction, order, request. ICICI Bank shall not be deemed to have received any instruction, direction, order, request electronically transmitted by the user until it confirms the receipt of such instruction, direction, order, request.

Back to top

ACCURACY OF INFORMATION
The user is responsible for the correctness of information supplied to ICICI Bank for use of the Internet Banking or through any other means such as electronic mail or written communication. ICICI Bank accepts no liability for the consequences arising out of erroneous information supplied by the user. If the user notices an not-error in the information supplied to ICICI Bank either in the application form or any other communication, he shall immediately advise ICICI Bank which will endeavour to correct the not-error wherever possible on a "reasonable efforts" basis.

Back to top

LIABILITY OF THE USER AND ICICI BANK
Neither ICICI Bank nor the Affiliates shall be liable for any unauthorised transactions occurring through the Internet Banking and the user hereby fully indemnifies and holds ICICI Bank and the Affiliates harmless against any action, suit, proceeding initiated against it or any loss, cost or damage incurred by it as a result thereof. ICICI Bank shall under no circumstance be held liable to the user if the Internet Banking is not available in the desired manner for reasons including but not limited to natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of ICICI Bank. Under no circumstances shall ICICI Bank be liable for any damages whatsoever whether such damages are direct, indirect, incidental consequential and irrespective of whether any claim is based on loss of revenue, interruption of business or any loss of any character or nature whatsoever and whether sustained by the user or by any other person. Illegal or improper use of the Internet Banking shall render the user liable for payment of financial charges as decided by ICICI Bank or will result in suspension of the operations through the Internet Banking.

Back to top

DISCLAIMER OF WARRANTIES
The Customer expressly agrees that use of the Website is at its sole risk. The Website is provided on an "as is" and "as available" basis.
Except as warranted in the Internet Banking Terms, ICICI Bank expressly disclaims all warranties of any kind, whether express or implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, data accuracy and completeness, and any warranties relating to non-infringement in Internet Banking.

ICICI Bank does not warrant that access to the Website and Internet Banking shall be uninterrupted, timely, secure, or not-error free nor does it make any warranty as to the results that may be obtained from the Website or use, accuracy or reliability of Internet Banking.

ICICI Bank will not be liable for any virus that may enter the user's system as a result of the user using Internet Banking. ICICI Bank does not guarantee to the user or any other third party that Internet Banking would be virus free.

Back to top

INDEMNITY
In consideration of ICICI Bank providing the user the Internet Banking, the user shall, at his own expense, indemnify and hold ICICI Bank, its directors and employees, representatives, agents and/or the Affiliates, as the case may be, , indemnified against all losses and expenses on full indemnity basis which ICICI Bank may incur, sustain, suffer or is likely to suffer in connection with ICICI Bank or Affiliates' execution of the user's instructions and against all actions, claims, demands, proceedings, losses, damages, costs, charges and expenses as a consequence or by reason of providing a service through Internet Banking for any action taken or omitted to be taken by ICICI Bank and /or the Affiliates, its officers, employees or agents, on the instructions of the user. The user will pay ICICI Bank and /or the Affiliates such amount as may be determined by ICICI Bank and/or the Affiliates to be sufficient to indemnify it against any such, loss or expenses even though they may not have arisen or are contingent in nature.

Further, the user agrees, at its own expense, to indemnify, defend and hold harmless ICICI Bank, its directors and employees, representatives, agents, and its Affiliates against any claim, suit, action or other proceeding brought against ICICI Bank, its directors and employees, representatives, agents, and Affiliates by a third party, to the extent that such claim, suit, action of other proceeding brought against ICICI Bank, its directors and employees, representatives, agents, and Affiliates is based on or arises in connection with the user of Internet Banking with reference to:

(i) a violation of the Internet Banking Terms contained herein by the user;
(ii) any deletions, additions, insertions or alterations to, or any unauthorized use of, Internet Banking by the user;
(iii) any misrepresentation or breach of representation or warranty made by the user contained herein; or
(iv) any breach of any covenant or obligation to be performed by the user hereunder. The user agrees to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys' fees and costs awarded against it or otherwise incurred by or in connection with or arising from any such claim, suit, action or proceeding attributable to any such claim.
The user hereby agrees that under no circumstances, ICICI Bank's aggregate liability for claims relating to Internet Banking, whether for breach of in tort (including but not limited to negligence) shall be limited to the transaction charges/fees or consideration paid by the user within the previous twelve (12) months for Internet Banking, excluding any amount paid towards transactions.

Back to top

 

DISCLOSURE OF INFORMATION
The user agrees that ICICI Bank and/or Affiliates or their contractors may hold and process his personal Information and all other information concerning his Account(s) on computer or otherwise in connection with the Internet Banking as well as for analysis and credit scoring for the purpose of providing the products and services. The user also agrees that ICICI Bank may disclose, in strict confidence, to other institutions, such personal Information as may be reasonably necessary for reasons limited to participation in any telecommunication or electronic clearing network, in compliance with a legal directive, for credit rating by recognised credit scoring agencies, or for fraud prevention purposes.
The user undertakes and authorizes ICICI Bank to exchange, share or part with all the data or documents relating to Account(s) to dispute resolution institutions / platforms (including Sama) and such other agencies enrolled by ICICI Bank for the purpose of providing the products and services, such other persons as ICICI Bank may deem necessary or appropriate as may be required for use or processing of the said information / data and shall not hold ICICI Bank liable for use, exchange or share of this information. The user further authorizes dispute resolution institutions / platforms (including Sama) to contact the user in relation to disputes (pertaining to products and services of ICICI Bank) that have been referred to such institutions by the user or ICICI Bank.
The users hereby irrevocably authorizes ICICI Bank to disclose, as and when ICICI Bank is required to do so by applicable law or when the Bank regards such disclosure shall be made on a need-to-know basis, any information relating to the user , the Account(s) or any other details whatsoever held by ICICI Bank on the Customer's behalf to dispute resolution institutions / platforms or third party service provider) engaged by ICICI Bank in relation to disputes pertaining to products and services of ICICI Bank availed by the user.

Back to top

CHANGE OF TERMS
ICICI Bank shall have the absolute discretion to amend or supplement any of the Terms at any time and will endeavour to give prior notice of fifteen (15) days for such changes wherever feasible. Such change to the Internet Banking Terms shall be communicated to the user. By using any new services as may be introduced by ICICI Bank, the user shall be deemed to have accepted the changed Terms.

Back to top

NON-TRANSFERABILITY
The grant of Internet Banking to a user is not transferable under any circumstance and shall be used only by the user.

Back to top

TERMINATION OF INTERNET BANKING
The user may request for termination of the Internet Banking any time by giving a written notice of at least fifteen (15) days to ICICI Bank. The termination shall take effect on the completion of the fifteenth (15th) day. The user will remain responsible for any transactions made through the Internet Banking until the time of such termination. For the access of Depository Account through Internet Banking user and ICICI Bank shall have the right to terminate the applicability Clause 11 of this agreement after giving a notice of at least 10 days to the other party.

ICICI Bank may withdraw or terminate the Internet Banking anytime either entirely or with reference to a specific service or user; or in case of breach of Terms by the user without a prior notice; or if it learns of the death, bankruptcy or lack of legal capacity of the user. Clause 13 & 16 shall survive the termination of the Internet Banking for any reason whatsoever.

Back to top

NOTICES
Notices under these Internet Banking Terms may be given by ICICI Bank and the user in writing by delivering them by hand or by sending them by post to the last address given by the user and in the case of ICICI Bank to its corporate office address as set out hereinabove. In addition, ICICI Bank may also publish notices of general nature, which are applicable to all users in a newspaper or on its web site located at www.icicibank.com. Such notices will have the same effect as a notice served individually to each user. Notice and instructions will be deemed served 7 days after posting or upon receipt in the case of hand delivery, cable, telex or facsimile.

Back to top

GOVERNING LAW AND DISPUTE RESOLUTION
These Internet Banking Terms and/or operations in the Accounts of the user shall be governed by the laws of India. Any claim, dispute, legal action or proceedings (whether in contract, tort or otherwise) arising out of or in connection with these Internet Banking Terms, including any question regarding its construction, meaning, existence, validity, breach, recall, recovery or termination, shall be resolved and settled in terms of Customer Grievance Redressal Policy of ICICI Bank (hosted at www.icicibank.com/managed-assets/docs/personal/general-links/code-of-commitment/customergrievance-redressal-policy.pdf) within the period stipulated therein. If the Parties are unable to resolve the claim or dispute in terms of Customer Grievance Redressal Policy of ICICI Bank within the period stipulated therein, the claim or dispute may be referred for resolution by means of arbitration in terms of the applicable rules of Sama which shall be conducted (including for recording of evidence or tendering of documents), concluded and administered online by Sama through its website/platform www.sama.live or mobile application. The arbitral tribunal shall consist of an independent sole arbitrator appointed in accordance with the applicable arbitration rules of Sama. The seat of arbitration proceedings shall be Mumbai, India. The procedural law of arbitration shall be rules of Sama.

Back to top

APPLICABILITY TO FUTURE ACCOUNTS
ICICI Bank and the user agree that if the user opens further Accounts with/subscribes to any of the products/services of ICICI Bank or any of the Affiliates, and ICICI Bank extends the Internet Banking to such Accounts or products or services and the user opts for use thereof, then the Terms shall automatically apply to such further use of the Internet Banking by the user.

BBack to top

 

GENERAL
The clause headings herein are for only for convenience and do not affect the meaning of the relative clause. ICICI Bank may sub-contract and employ agents to carry out any of its obligations under this contract. Internet Banking service would be available to the users in certain cities only and during timings specified by ICICI Bank from time to time and transactions would be carried out on the same day or on the next working day depending upon the time of logging of the transaction. The user would have to ensure that the equipment used for availing of Internet Banking meets the criteria as may be specified by ICICI Bank from time to time. All costs incurred by the user including telecommunication costs to use the Internet Banking would be borne by the user.

As a tool to correct misunderstandings, the user understands, agrees and authorises ICICI Bank, at its discretion, and without further prior notice to the user, to monitor and record any or all telephone conversations or electronic communications between the user and ICICI Bank and any of its employees or agents.

These Internet Banking Terms contain ICICI Bank's entire agreement (except as otherwise expressly provided herein) and supersede and replace any previously made proposals, representations, understandings and agreements, express or implied, either oral or in writing between the user and ICICI Bank for Internet Banking. The user acknowledges that it has not relied on any representation made by ICICI Bank or any of its employees or agents and has made its own independent assessment of Internet Banking. No third party will have any rights or claims under these Internet Banking Terms.

(i) ICICI Bank and its Group Companies (As defined Section I hereof) shall have the paramount right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits of any kind and nature (including fixed deposits) held/ balances lying in any accounts of the User/s, whether in single name or joint name(s) and on any monies, securities, bonds and all other assets, documents and properties held by/ under the control of ICICI Bank and/or its Group Companies (whether by way of security or otherwise pursuant to any contract entered/ to be entered into by the User/s in any capacity) to the extent of all outstanding dues, whatsoever, arising as a result of any of ICICI Bank's or its Group Companies’ services extended to and/or used by the User/s and/or as a result of any other facilities that may be granted by ICICI Bank and/or its Group Companies to the User/s. ICICI Bank and/ or its Group Companies are entitled without any notice to the User/s to settle any indebtedness whatsoever owed by the User/s to ICICI Bank and/or its Group Companies, (whether actual or contingent, or whether primary or collateral, or whether joint and/or several) hereunder or under any other document/ agreement, by adjusting, setting-off any deposit(s) and/or transferring monies lying to the balance of any account(s) held by the User/s with ICICI Bank and/or its Group Companies notwithstanding that the deposit(s)/ balances lying in such account(s) may not be expressed in the same currency as such indebtedness. ICICI Bank or its Group Companies’ rights hereunder, shall not be affected by the User/s’ bankruptcy, death or winding-up. It shall be the User/s’ sole responsibility and liability to settle all disputes/ objections with any such joint account holders.

(ii) In addition to the above mentioned right or any other right which ICICI Bank and its Group Companies may at any time be entitled whether by operation of law, contract or otherwise, the User authorises ICICI Bank: (a) to combine or consolidate at any time all or any of the accounts and liabilities of the User with or to any branch of ICICI Bank and/or its Group Companies; (b) to sell any of the User/s’ securities or properties held by ICICI Bank by way of public or private sale without having to institute any judicial proceeding whatsoever and retain/appropriate from the proceeds derived there from the total amounts outstanding to ICICI Bank and/or it Group Companies from the User/s, including costs and expenses in connection with such sale; and (c) in case of cross currency set-off, to convert an obligation in one currency to another currency at a rate determined at the sole discretion of ICICI Bank and/or its Group Companies.

Back to top

ASSIGNMENT
ICICI Bank shall be entitled to sell, assign, securitise or transfer ICICI Bank's rights and obligations under the Internet Banking Terms and any security being in favour of ICICI Bank (including all guarantee/s) to any person of ICICI Bank's choice in whole or in part and in such manner and on such terms and conditions as ICICI Bank may decide. Any such sale, assignment, securitisation or transfer shall conclusively bind the user and all other persons. The user, his heirs, legal representatives, executors, administrators and successors are bound by the Terms. ICICI Bank may sub-contract and employ agents to carry out any of its obligations under this contract. However, the user shall not be entitled to transfer or assign any of his rights and obligations hereunder.

Back to top

RIGHT OF SET-OFF AND LIEN
ICICI Bank shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future, on the deposits/scrips held in the Account(s) or in any other account, whether in single name or joint name(s), to the extent of all outstanding dues, whatsoever, arising as a result of the Internet Banking extended to and/ or used by the user.

Back to top

PROPRIETARY RIGHTS
ICICI Bank shall make reasonable efforts to advise from time to time the Internet software such as browsers which are required for availing of Internet Banking. There will be no obligation on ICICI Bank to support all or any versions of the Internet software as may be required for offering Internet Banking. The user acknowledges that the software underlying the Internet Banking as well as other Internet related software which are required for accessing Internet Banking are the legal property of the respective vendors. The permission given by ICICI Bank to access Internet Banking will not convey any proprietary or ownership rights in such software. The user shall not attempt to modify, translate, disassemble, decompile or reverse engineer the software underlying Internet Banking or create any derivative product based on the software.

Back to top

COMMUNICATIONS THROUGH ELECTRONIC MEANS
Documents sent by electronic delivery will contain all the information as it appears in the printed hard copy version as prepared and distributed by the originator, with the possible exception of graphic insertions such as photographs or logotypes. Electronic delivery may be in the form of an electronic mail, an attachment to the electronic mail, or in the form of an available download from the Website. ICICI Bank would be deemed to have fulfilled its legal obligation to deliver to the user any document if such document is sent via electronic means. Failure to advise ICICI Bank of any difficulty in opening a document so delivered within twenty-four (24) hours after delivery shall serve as an affirmation regarding the acceptance of Back to top

INDEMNITY FOR INSTRUCTIONS / AUTHORIZATIONS ETC. RECEIVED THROUGH E-MAIL / VERSIONS
I/we ( the “User/s”) are desirous of communicating our requests/ instructions/ authorizations or otherwise dealing with ICICI Bank, in relation to the Account/s, through the means of instructions delivered to ICICI Bank by electronic mail through internet (e-mail)/ copies received through ICICI Bank’s internet banking portal (the “Instructions”) and in consideration of ICICI Bank agreeing to accept and act on such Instructions, User/s hereby agree to indemnify ICICI Bank and keep ICICI Bank indemnified and saved harmless from all claims, losses, damages, costs including legal expenses which ICICI Bank may incur or suffer on account of accepting User/s Instructions as above and/or as a result of the Instructions and/or as a result of accepting and acting (or not accepting or omitting to act) upon all or any of the Instructions given or deemed to have been given or purportedly given by User/s. This indemnity shall bind the User/s severally or/and jointly.

User/s further agree, undertake and acknowledge as follows:
1. That ICICI Bank is not bound to accept and/or act upon any of the Instructions;

2. That without prejudice to the generality of the above, ICICI Bank would not be required to act upon the Instructions if in the opinion of any concerned officer of ICICI Bank, such Instructions are unclear and/or ambiguous. The decision of such officer and all actions pursuant thereof shall be conclusive and binding on User/s. User/s further agree, undertake and acknowledge that User/s shall be bound by ICICI Bank’s interpretation of any Instruction and the actions undertaken by ICICI Bank pursuant thereof;

3. That transmission of information through electronic mail through internet (e-mail)/copies is not a secure means of sending information and may be subject to tampering and unauthorised access, fraudulently or mistakenly written, altered or sent or uploaded, not be received in whole or in part by the intended recipient, may reach ICICI Bank in a jumbled state or in a manner or shape that it may be misunderstood;

4. That User/s shall be bound by all or any of ICICI Bank’s actions pursuant to the Instructions even if such Instruction/s has/have been countermanded by a subsequent Instruction or any written order or direction of User/s;

5. That User/s shall not hold ICICI Bank (which term for the purposes of this clause includes ICICI Bank’s employees, directors and third party agents) liable for any act or omission of ICICI Bank pursuant to this request or the Instructions. Without prejudice to the generality of the aforesaid, User/s shall not hold ICICI Bank liable for any inaccuracy, not-error or delay in, or omission of, the receipt of any Instruction or arising out of “force majeure” or any loss or damage arising from or occasioned by any such inaccuracy, not-error, delay or omission. ICICI Bank shall also not be liable for any losses or damages suffered or incurred by User/s due to an act or omission of ICICI Bank attributable to tampered and/or unauthorised Instructions, Instructions that are fraudulently or mistakenly written, altered or sent uploaded, or as a result of Instructions that may not be received in whole or in part by ICICI Bank;

6. That ICICI Bank is authorized to charge against any of User/s account/s, including the Account/s, (and are authorized to debit such accounts) any sum of money that is due and payable in connection with a transaction carried out by ICICI Bank, including bank charges for such transactions, in reliance on an Instruction and/or which are due and payable pursuant to the indemnity undertaking herein;

7. That every Instruction should be sent as per ICICI Bank’s current prescribed form and/or format (if any) applicable to the particular transaction. If an Instruction is sent otherwise than on the prescribed form and/or format and is accepted, such Instruction shall be subject to the terms and conditions of the prescribed form and/or format. User/s further agree to comply with such authentication procedures as ICICI Bank may prescribe from time to time for purposes of issuing Instruction/s. If User/s or one of User/s representatives is/are of the opinion or has/have the reason to believe that the authentication procedure may be known by an unauthorized person, User/s undertake to notify ICICI Bank immediately;

8. That if ICICI Bank receives an Instruction that purports to have been properly transmitted or authorized by User/s, or on User/s behalf and User/s current authentication procedure has been used, then ICICI Bank may rely on that Instruction/s on an as is basis and shall not be obliged to make any further enquiries and verification and such Instruction will be deemed effective as a valid Instruction by User/s;

9. That ICICI Bank may, at its discretion, give notice to User/s that ICICI Bank shall not accept further Instructions and this notice shall be deemed to be effective against User/s immediately in case ICICI Bank sends the notice through fax or after two (2) days in case the notice is sent by post/ courier;

10. That upon ICICI Bank’s request, User/s shall confirm in writing every Instruction within 48 hours of sending the Instruction.

This indemnity will continue to be in force and effect till ICICI Bank terminates the same in writing.

Back to top

Section VIII - Additional Terms
The Additional Terms, as contained below, shall mean and include the following services and/ or facilities offered by ICICI Bank and shall be in addition to and not in derogation of the Terms (as contained in Section I hereof) and other applicable terms and conditions stipulated by ICICI Bank on its Website from time to time:

Terms and Conditions the e-Instruction Facility of ICICI Bank Limited;
Terms and Conditions for Re-designation of Resident Account(s) to NRO Account(s);
Terms and Conditions for eRM Service; and
Terms and Conditions for Concierge Services.
Terms and Conditions the e-Instruction Facility of ICICI Bank Limited

DEFINITIONS "Affiliate" of ICICI Bank shall mean and include: (a) any company which is the holding company or subsidiary of ICICI Bank; or (b) a Person under the control of or under common control with ICICI Bank; or (c) any Person, in 26% or more of the voting securities of which ICICI Bank has a direct or beneficial interest or control.

For the purpose of this definition of Affiliate, "control" together with grammatical variations means the power to direct the management and policies of a Person, directly or indirectly, whether through the ownership of the vote carrying securities, right to appoint member(s) to the Board of Directors by contract or otherwise howsoever; and "Person" means a company, corporation, a partnership, trust or any other entity or organisation or other body whatsoever.

"Agreement" shall mean these terms in relation to the e-Instruction Facility and shall include any modification or amendment hereof, in accordance with the terms hereof.

"Client" shall mean a person who has executed a Power of Attorney, in a form, substance and manner, acceptable to ICICI Bank, and agreed and affirmed acceptance of this Agreement.

"Client ID" means the user identification provided to the Client by ICICI Bank to enable access/operation of the e-Instruction Facility;

"Client Password" means the passwords, digital signatures or other means of authentication as ICICI Bank may specify, from time to time provided to the Client or otherwise used by the Client for access and operation of the e-Instruction Facility, using which the Client may authorise or authenticate the Transactions;

"e-Instruction Facility" refers to the services offered by ICICI Bank in accordance with this Agreement, pursuant to which a Client can generate/ send/ give /issue orders, instructions, directions or mandate to ICICI Bank for execution of Transactions and for operation of the Accounts (including demat/savings/fixed deposit/credit card/other accounts) with ICICI Bank given by or through any means of communication, (including facsimile communication, voice, video or text based communications via the telephone, mobile telephony, SMS, email, internet/website based communications) or such other means of communications now existing or hereafter offered/established or being availed of, and such further/other means of communication which ICICI Bank may determine, provided that ICICI Bank shall have the right to discontinue/cease to offer existing communication facilities from time to time.

"ICICI Bank" or “Bank” means ICICI Bank Limited and/or, as the context may require its Affiliate.

"Instruction" means orders, instructions, directions or mandate generated/ sent/given /issued by the Client to ICICI Bank in accordance with this Agreement by or through any means of communication (including without limitation, facsimile communication, voice, video or text based communications via the telephone, mobile telephony, SMS, email, internet/website-based communications) or such other means of communications now existing or hereafter offered/established or being availed of, and such further/other means of communication which ICICI Bank may determine, provided that ICICI Bank shall have the right to discontinue/cease to offer existing communication facilities from time to time,.

"Personal Information" means the information provided by the Client to ICICI Bank in the application form for availing any of the products/accounts (including demat/savings/fixed deposit/other accounts) and/ or services, as provided by ICICI Bank and availed of by the Client from time to time;

"Transaction" means any transaction including but not limited to transactions for purchase, sale , investment, or order for purchase or sale of or application for any offer or public/rights/private placement issue of shares, derivatives (including but not limited to, forwards, futures, swaps and options, funded margin), scrips, stocks, bonds (including Relief Bonds, corporate and government bonds), debentures, promissory notes, securities, mutual fund units (including units of the Unit Trust of India), units of any collective investment scheme or any other security or financial instrument, annuities or other mercantile negotiable instruments or for subscription/application of moneys towards the Public Provident Fund (or other pension fund or scheme) and to apply for fixed/term/other deposits of banks, non-banking financial companies & non-banking non-financial companies , or application for any loan/investment/ banking product or service offered by ICICI Bank, now existing or hereafter offered/established or being availed of, and such further/other transactions which ICICI Bank may determine, provided that ICICI Bank shall have the right to discontinue/cease to offer existing Transactions from time to time.

"Website" means the website hosted by ICICI bank atwww.icicibank.com.

Back to top

 

INTERPRETATION
All references to singular include plural and vice versa and the word "includes" should be construed as "without limitation". All Transactions are entered into in reliance on the fact that this Agreement and all other terms and conditions that may be specified for usage of the e-instruction Facility are to be read together.

Words importing any gender include the other gender.

Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force;

All headings, bold typing and italics (if any) have been inserted for convenience of reference only and do not define limit or affect the meaning or interpretation of this Agreement;

Reference to a person includes a natural person, body corporate, unincorporated association, government or governmental, semi governmental or municipal entity; and reference to a party means a party to this Agreement and includes that party's successors, legal personal representatives and permitted assignees.

NOTICES
ICICI Bank may give notice to Client electronically at the mailbox of the Client or in writing by delivering them by hand or by sending them by post to the last address given by the Client.

In addition, ICICI Bank may also publish notices of general nature on its Website, which are applicable to all Clients. Such notices shall have the same effect as a notice served individually to each Client.

Back to top

 

AUTHENTICATION PROCEDURE
The Client shall comply and confirm with the prescribed requirements for the purposes of due authentication as shall be stipulated by ICICI Bank from time to time, including without limitation, the following:

The Client agrees to confirm to the prescribed authentication technologies/ procedures and security measures required for Transactions and undertakes to take all reasonable steps to ensure that the Client Password and Client ID and/or other identification tools provided to the Client by ICICI Bank, are not revealed to any third Party. If third parties gain access to the Client's accounts/ details/ Personal Information, Client will be responsible and indemnify ICICI Bank against any liability, costs or damages arising out of claims or suits by such third parties based upon or relating to such access and use.

The Client must modify the Client Passwords when availing of the e-Instruction Facility for the first time.

The Client is entirely responsible for the safekeeping and use of the Client ID and Password and/or other identification tools provided/ specified to the Client by ICICI Bank, and any damages and other consequences of their misuse. As a precautionary measure, the link with the e-Instruction Facility will be interrupted after three wrong entries of the Client Password and/or the ID.

ICICI Bank has no obligation to verify the authenticity of any Transaction instruction sent or purported to have been sent from the Client other than by means of verification of the Client Password and Client ID and/or other identification tools provided/ specified to the Client by ICICI Bank. The Client accepts full responsibility for the monitoring and safeguarding of Client's accounts/ details/ Personal Information.

ICICI Bank shall advise the Client that it must:

Keep the Client ID and Client password and/or other identification tools provided/ specified to the Client by ICICI Bank confidential and not reveal them to any third party;

Choose a password which shall be at least 8 characters and does not relate to any readily accessible personal data such as name, address, telephone number, etc. of the Client or any other easy combination of letters and numbers;

Commit the Client ID and Client Password and/or other identification tools provided/ specified to the Client by ICICI Bank to memory, and not record them in written or electronic form;

Not let any unauthorised person have access to its computer and not to leave the computer unattended whilst accessing any product and/or service or the Website vides an online instruction facility.

If the Client forgets or loses the Client ID or Client Password and/or other identification tools provided/ specified to the Client by ICICI Bank, the Client can request for change of the Client Password or Client ID and/or other identification tools provided/ specified to the Client by ICICI Bank by sending a duly authorised written request to ICICI Bank. All Transactions carried out by use of the Client ID and Client Passwords and/or other identification tools provided/ specified to the Client by ICICI Bank shall be deemed to be done or authorised by the Client.

Back to top

 

FOREIGN JURISDICTION
ICICI Bank accepts no liability whatsoever, direct or indirect for non-compliance with the laws of any country other than that of India. The mere fact that the Website can be accessed by a person in a country other than India would not mean that the laws of the said country would govern the e-Instruction Facility and any matter related to hereunder.

The e-Instruction Facility shall not be available to foreign residents where the e-Instruction Facility cannot be offered without prior regulatory compliance. It shall be the sole responsibility of foreign residents to verify whether the e-Instruction Facility can be legally accessed and/or utilised in their respective jurisdictions.

Back to top

GOVERNING LAW AND DISPUTE RESOLUTION
The laws of India shall govern these Terms. Any claim or dispute whatsoever (whether in contract, tort or otherwise) arising out of or in connection under these Terms, including any question regarding its construction, meaning, existence, validity, breach, recall, recovery or termination, shall be resolved and settled in terms of Customer Grievance Redressal Policy of ICICI Bank (hosted at  www.icicibank.com/managed-assets/docs/personal/general-links/code-of-commitment/customergrievance-redressal-policy.pdf) within the period stipulated therein. If the Parties are unable to resolve the claim or dispute in terms of Customer Grievance Redressal Policy of ICICI Bank within the period stipulated therein, the claim or dispute may be referred for resolution by means of arbitration in terms of the applicable rules of Sama which shall be conducted (including for recording of evidence or tendering of documents), concluded and administered online by Sama through its website/platform www.sama.live or mobile application. The arbitral tribunal shall consist of an independent sole arbitrator appointed in accordance with the applicable arbitration rules of Sama. The seat of arbitration proceedings shall be Mumbai, India. The procedural law of arbitration shall be rules of Sama.

Back to top

PRIVACY POLICY
In the process of using this Website and / or executing any Instruction/ Transaction on behalf of the Client, ICICI Bank may be privy to information relating to the Client, including information that is of a confidential nature. ICICI Bank is strongly committed to protecting the privacy of its clients and has taken steps to protect the information furnished to it. ICICI Bank has taken all necessary measures to protect the confidentiality of the information and its transmission under the e-Instruction Facility and it shall not be held liable for disclosure of the confidential information, unless gross negligence is established on the part of ICICI Bank.

The Client shall not disclose, in any manner whatsoever, any information relating to ICICI Bank of a confidential nature obtained in the course of availing the e-Instruction Facility, to any other person. Failure to comply with this obligation shall be deemed a serious breach of these Terms and Conditions and shall entitle ICICI Bank to terminate the e-Instruction Facility without prejudice to any damages to which it may be entitled. ICICI Bank undertakes not to disclose the information provided by the Client to any person, unless acting under good faith that such action is necessary to:

(i) Conform to legal requirements or comply with legal process;

(ii) protect and defend our rights or property;

(iii) Enforce these Terms and Conditions; or

(iv) Act to protect the interests of our members or others.

ICICI Bank may also use information including the personal information of the Client for the purposes of providing e-Instruction Facility, and share the information with third parties for provision of the e-Instruction Facility and any service-related activities related thereto, and notifying or contacting the Client regarding any problem with, or the expiration of, such e-Instruction Facility. In this regard, it may be necessary to disclose the personal information to one or more agents and contractors of ICICI Bank and their sub-contractors, but such agents, contractors, and sub-contractors will be required to agree to use the information obtained from ICICI Bank only for these purposes.

The Client authorises ICICI Bank to exchange, share, part with all information related to the details and transaction history of the Client to its Affiliates, banks / financial institutions / credit bureaus / agencies as may be required by law or customary practice and shall not hold ICICI Bank liable for use or disclosure of this information.

Back to top

RELATIONSHIP BETWEEN PARTIES
The Parties agree that no partnership, employment, or agency relationship exists between them as a result of availing the e-Instruction Facility. All Transactions shall be entered into by the Parties as principals and ICICI Bank and/or ICICI Bank Affiliates shall have no fiduciary duty towards the Client whatsoever notwithstanding that there may be an existing relationship between the Parties.

Back to top

REPRESENTATION BY THE CLIENT
The Client represents to ICICI Bank (which representations will be deemed to be repeated by the Client on each date on which a Transaction is entered into) that:-

The Client has the power to perform its obligations hereunder and has taken all necessary action to authorise such execution, delivery and performance; It shall be the sole responsibility of the Client to comply with all the internal approvals, if any, for entering into Transactions as may be required.

Such execution, delivery and performance does not violate or conflict with any law applicable to it and/or any regulatory requirements, any provision of its constitutional documents, any order or judgment of any court or other agency of government applicable to it or any of its assets or any contractual restriction binding on or affecting it or any of its assets;

There is not pending or, to its knowledge, threatened against the Client any action, suit or proceeding at law or in equity or before any court, tribunal, governmental body, agency or official or any arbitrator that is likely to affect the legality, validity or enforceability against it of these Terms and Conditions or its ability to perform its obligations; and

All applicable information that is furnished in writing, by or on behalf of the Client, to ICICI Bank is, as of the date of the information, true, accurate and complete in every material respect. Provided that the Client shall intimate ICICI Bank of any change in any regulatory requirements, the effect of which may be to restrict or prohibit the Client from executing any Transaction.

Back to top

TERMINATION EVENTS
This e-Instruction facility may be terminated by mutual consent of the Parties by giving at least one (1) month written notice. The termination of the e-Instruction facility shall be without prejudice to the execution of all outstanding Transactions entered into between the Parties. ICICI Bank shall be entitled to receive all fees and other monies becoming due up to the date of such termination. ICICI Bank shall be entitled to deduct any sum payable to it from any amounts ICICI Bank may have to remit to the Client on termination of the e-Instruction facility. ICICI Bank reserves the right to interrupt, suspend or terminate, at any time, without specifying any reason, the access of the Client to the e-Instruction Facility offered hereunder and will make best efforts to give the Client appropriate notice of the same. The occurrence at any time with respect to a party of any of the following events constitutes an event of default and the e-Instruction Facility may be terminated forthwith:-

Failure by the party to make, when due, any payment required to be made by it, and if such failure is not remedied on or before the third Business Day after notice of such failure is given to the Party;

Failure by the party to comply with or perform any obligation under the terms and conditions specified hereunder and if such failure is not remedied on or before the thirtieth day after notice of such failure is given to the party;

A representation made or deemed to have been made by the parties proves to have been incorrect or misleading in any material respect when made or deemed to have been made;

In the event of the client:-

(1) having a resolution passed for its winding-up, official management or liquidation (other than pursuant to a consolidation, amalgamation or merger), as applicable ;

(2) becoming insolvent or is unable to pay its debts or fails or admits in writing its inability generally to pay its debts as they become due, as applicable,;

(3) making a general assignment, arrangement or composition with or for the benefit of its creditors, as applicable,;

(4) instituting or has instituted against it a proceeding seeking a judgment of insolvency or bankruptcy or any other relief under any bankruptcy or insolvency law or other similar law affecting creditor's rights, or a petition is presented for its winding-up or liquidation, and, in the case of any such proceeding or petition instituted or presented against it, such proceedings or petition (A) results in a judgment of insolvency or bankruptcy or the entry of an order for relief or the making of an order for its winding-up or liquidation or (B) is not dismissed, discharged, stayed or restrained in each case within 30 days of the institution or presentation thereof, as applicable,;

(5) seeking or becomes subject to the appointment of an administrator, provisional liquidator, conservator, receiver, trustee, custodian or other similar official for it or in respect of all or substantially all its assets, as applicable,;

(6) having a secured party take possession of all or substantially all its assets or has a distress, execution, attachment, sequestration or other legal process levied, enforced or sued on or against all or substantially all its assets and such secured party maintains possession, or any such process is not dismissed, discharged, stayed or restrained, in each case within 30 days thereafter, as applicable,;

(7) causing or is subject to any event with respect to it which, under the applicable laws of any jurisdiction, has an analogous effect to any of the events specified in clauses (1) to (7) (inclusive); (8) taking any action in furtherance of, or indicating its consent to, approval of, or acquiescence in, any of the foregoing acts.

Back to top

LIMITATION OF LIABILITY

ICICI Bank shall not be liable for any inaccuracy, not-error or delay in, or omission of, (1) any data, information or message, or (2) the transmission or delivery of any such data, information or message; or (3) any loss or damage arising from or occasioned by (i) any such inaccuracy, not-error, delay or omission, (ii) non-performance, or (iii) interruption in any such data, information or message, due either to any act or omission by ICICI Bank due to "force majeure" (e.g., flood, extraordinary weather condition, earthquake or other act of God, fire, war, insurrection, riot, labour dispute, accident, action of government, communications, power failure, equipment or software malfunction) or any other cause beyond the reasonable control of ICICI Bank.

The Client will immediately notify ICICI Bank in writing, delivered via e-mail or registered post, if Client becomes aware of any loss, theft or unauthorised use of Client's Passwords and ID; or any failure by Client to receive a message from ICICI Bank indicating that an order was received and executed; or any failure by Client to receive an accurate written confirmation of an execution; or any receipt by Client of confirmation of an order and/ or execution which Client did not place; or any inaccurate information in Client's depository participant account balances, securities positions, or Transaction history. If Client fails to notify ICICI Bank immediately upon Client's knowledge when any of the above conditions occur, neither ICICI Bank nor any of its officers, directors, employees, agents can or will have any responsibility or liability to Client or to any other person whose claim may arise through the Client for any claims with respect to the handling, mishandling or loss of any order. ICICI Bank will upon notice, halt or take such steps as are necessary to protect the Client's interest and which steps are capable or permitted for ICICI Bank to do or undertake. Prior to giving of the notice, any loss or damage shall be to the Client's account.

Under no circumstances, shall ICICI Bank, its employees, directors, and its third party agents involved in creating, producing, delivering or managing the e-Instruction Facility, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary (including, but not limited to, damages caused by any virus, personal injury, negligence, loss of profits, loss of data or other intangible information, business interruption, loss of privacy, or any pecuniary loss), arising out of or in any way connected with the use/delivery/performance of the Website, the delay or inability to use the Website or any links or items on the Website, the provision of or any inadequacy or deficiency in the provision of services or resulting from unauthorized access or alteration of transmissions or data or arising from interruption, suspension or termination of the e-Instruction Facility or for any loss arising from the failure by the Client to comply with any software installation instructions or any inability of ICICI Bank to receive instructions, directions, orders or other communications from the Client or to transmit any related message for any reason whatsoever, whether based on contract, tort, strict liability or otherwise.

Back to top

INTERRUPTION OF SERVICE
Where the e-Instruction Facility provided herein is interrupted for any reason whatsoever, the Client may contact ICICI Bank. ICICI Bank shall in no way be liable for the consequences of any interruption in the e-Instruction Facility.

Back to top

RECEIVING CLIENT'S SECURITIES/ MONIES
ICICI Bank shall keep all securities/monies and other properties belonging to the Client in separate accounts (including demat/savings/fixed deposit/credit card/other accounts) with ICICI Bank or segregated from its own assets and shall not use the same for any purpose other than as directed by the Client or authorised under these Terms and Conditions or as required by rules, regulation or law for time being in force. ICICI Bank undertakes that a transfer to and from the accounts (including demat/savings/fixed deposit/credit card/other accounts) with ICICI Bank shall be made on the basis of order, instruction, direction or mandate, either standing or specific, duly authorised by the Client.

Back to top

RIGHT TO ALTER THE SERVICES
ICICI Bank reserves the right to add, amend, revise, suspend or cancel in whole or in part any of the e-Instruction Facility available through the Website, and will make best efforts to provide appropriate notice to the Client. Any addition, suspension, revision, amendment, cancellation or suspension of the terms as notified on the Website may be made by ICICI Bank, by causing a notice of the same to be posted on the Website and the Client shall be deemed to have accepted the same in the event of its executing any transaction through the Website after the addition, suspension, revision, amendment, cancellation or suspension has been notified. ICICI Bank may introduce new services in relation to the Website from time to time. The existence and availability of the new e-Instruction Facility will be notified on the Website, as and when they become available.

Back to top

EXECUTION OF THE INSTRUCTIONS, ETC.
The Client agrees to provide ICICI Bank, if so being required to do or if in case it is deemed necessary by ICICI Bank, with a power of attorney in such form, manner or substance as ICICI Bank may require.

Back to top

DEDUCTION OR WITHHOLDING FOR TAX.
All payments due to ICICI Bank arising under or in respect of these Terms and Conditions will be made free of any deduction or withholding of any tax. All payments by ICICI Bank arising under or in respect of these Terms and Conditions will be made subject to deduction or withholding of taxes as applicable.

Back to top

CLOSURE OF THE ACCOUNT
The Client agrees that it shall be able to exercise the right to close/freeze the accounts (including demat/savings/fixed deposit/other accounts) with ICICI Bank, only if there is no obligation pending to be met by the Client towards either ICICI Bank and/or ICICI Bank Affiliates.

Back to top

RIGHTS GRANTED
The Client hereby acknowledges and agrees that any rights not expressly granted herein are reserved by ICICI Bank.
Back to top

AMENDMENTS AND MODIFICATIONS

ICICI Bank has the absolute discretion to amend or supplement the Terms and Conditions herein, by modifying or rescinding any of the existing provisions or conditions or by adding any new provision or condition, by conspicuously posting notice of such amendment on the Website or by providing written notice to the Client. Continued use of ICICI Bank e-Instruction Facility after such notice will constitute acknowledgment and acceptance of such amendment.

Back to top

SURVIVAL OF OBLIGATIONS
The obligations of the Parties under these Terms and Conditions shall survive the termination of any Transaction

Back to top

REMEDIES CUMULATIVE
Except as provided in these Terms and Conditions, the rights, powers, remedies and privileges provided in these Terms and Conditions are cumulative and not exclusive of any rights, powers, remedies and privileges provided by law.

Back to top

NO WAIVER OF RIGHTS
A failure or delay in exercising any right, power or privilege in respect of these Terms and Conditions will not be presumed to operate as a waiver, and a single or partial exercise of any right, power or privilege will not be presumed to preclude any subsequent or further exercise, of that right, power or privilege or the exercise of any other right, power or privilege.

Back to top

SEVERABILITY

If any provision or condition of these Terms and Conditions shall be held to be invalid or unenforceable by reason of any law, rule, administrative order or judicial decision by any court, or regulatory or self-regulatory agency or body, such invalidity or unenforceability shall attach only to such provision or condition. The validity of the remaining provisions and conditions shall not be affected thereby and these Terms and Conditions shall be carried out as if any such invalid or unenforceable provision or condition was not contained herein.
Back to top

HEADINGS
The clause headings in these Terms and Conditions are only for convenience and do not affect the meaning of the relative term.
Back to top

LEGALITY OF THE TERMS AND CONDITIONS

ICICI Bank's performance of these Terms and Conditions is subject to existing laws and legal process, and nothing contained in these Terms and Conditions is in derogation of ICICI Bank's right to comply with governmental, court and law enforcement requests or requirements relating to the use of the e-Instruction Facilities by the Client or information provided gathered by ICICI Bank in respect of such use.
Back to top

Terms and Conditions for Re-designation of Resident Account(s) to NRO Account(s)

1. If the resident account is inactive or dormant, the request for re-designation shall be treated as application to activate the account with the NRI status.

2. Upon receipt of customer's request for change in status to Non-resident in the accounts, the existing deliverables like international debit cards shall be hot listed and new ATM card/domestic debit card shall be reissued. The customer may continue using the existing cheque book.

3. In case of change in address in the account, documentary proofs for the same have to be submitted as per the prevailing bank policy subject to revision from time to time. The overseas address proof is mandatory for the primary holder.

4. Further, in case the address of the existing resident account differs from the NRI address proof documents submitted by the primary holder, the address shall updated based on the documentary proofs submitted.

5. After re-designation of account into NRO, the TDS rate on interest offered on such deposits shall be as per NRO guidelines.

6. All the holders who have become NRIs need to submit the KYC documents as per NRI KYC policy at the time of re-designation to NRO. Customer needs to provide the date of becoming NRI, in the absence of which the date of execution of request shall be recorded as date of conversion.

7. The Customer shall be automatically registered for the internet banking service provided by the Bank if the Customer was not a registered user of the internet banking services as a resident. The relevant internet banking terms and conditions shall be applicable to the Customer.

8. The mode of operation on the existing account will be carried forward to the NRI account post conversion unless there is a resident joint holder in the account. In such cases the mode of operation would be changed to Former or Survivor and only primary applicant will have the rights to operate the account. 

9. PM Schemes like Atal Pension Yojna (APY), Pradhan Mantri Jeevan Jyoti Bima Yojna (PMJJBY), Pradhan Mantri Suraksha Bima Yojna (PMSBY) will cease to be in effect since non residents are ineligible for these schemes

10. Recurring deposits and I wish RDs will be pre-maturely closed and credited to the converted NRO savings account

11. Existing nomination will continue for the existing NRO savings account

12. The bank account will be delinked from my existing Trading Account, if any.

13. Existing Fixed Deposit(s) shall be converted to NRO Fixed Deposits. Fixed Deposit Receipts issued, if any, will be null and void.

14. A fresh NRE account would also be opened under the same customer id.

15. In case you are a joint holder in a resident savings account, your name will be deleted from that particular resident account.(If the primary holder of this joint account has also become an NRI , then please ask them raise a Request for Conversion of SB Account to NRO Account.

16. PPF accounts can continue till maturity on non repartriation basis or till further notice by the regulator.Please note an extension is not permitted for PPF accounts.

17. The existing Quantum Optima (QO) facility in the Savings Account, wherein the surplus balance above the defined threshold limit by Customer is transferred to a Fixed Deposit through automatic sweep facility, shall be discontinued in the absence of Permanent Account Number (PAN), at the time of conversion to a NRO account.

Back to top

Terms and Conditions for eRM Service Applicable for NRI PREMIA Account

ICICI Bank Limited (“ICICI Bank”) is incorporated in India and regulated by the Reserve Bank of India ("RBI") and maintains its corporate office in Mumbai, India. Product and services provided by ICICI Bank are subject to product specific terms and conditions. Please familiarize yourself with the applicable terms and conditions, available at www.icicibank.com, in addition to the information rendered by the eRM. The products and services as mentioned are also subject to RBI rules/regulations and/or other applicable laws. This activity should not be construed as solicitation by ICICI Bank and/or its Affiliates/group companies.

The information provided by the eRMs is not intended for distribution to, or use by, any person in any jurisdiction where such distribution or use would be contrary to law or regulation. The facility of eRM is at the sole discretion of ICICI Bank and can be withdrawn with or without notice. The information provided by the eRM should not be construed as advice being provided by the eRM or ICICI Bank. Any references to the time of response or other service levels are only indicative and should not be construed to refer to any commitment by ICICI Bank or any other service provider acting for ICICI Bank. ICICI shall not be liable for any delay in the response. The use of any information set out herein is entirely at the recipient's own risk. Customer shall not be entitled for the eRM facility if he has registered/ himself on the Do Not Call service or has applied for the registration of the Do Not Call service. ICICI Bank shall not provide eRM service to the customer if the Bank is unable to access/ contact the customer in the first five attempts. ICICI Bank and the "I man" logo are the trademarks and property of ICICI Bank. Depending on your current or permanent country of residence some of the products and services might not be available to you. Please contact us for more details.
Back to top

Terms and Conditions for Concierge Service

Available in select cities only.

The concierge service (the “Concierge Services”) is provided by a third party and is availing the same binds a Customer to the terms and conditions made applicable to the Concierge Services by such third party.

ICICI Bank does not offer the Concierge Services and is not representative of the delivery, quality and sustainability of products/ services availed from the Concierge Services provider. Any disputes as regards delivery, quality and sustainability of products/ services availed under the concierge Services must be addressed in writing to the Concierge Service provider directly and ICICI Bank shall not responsible for addressing any communication in this regard. The Concierge Services provider reserves the right to decline fulfillment of any NRI Premia Account holder’s request that is outside of the scope of Concierge Services, as agreed with ICICI Bank.

NRI Premia Account holder will be required to pay for any purchase/ booking that they have agreed to accept, once that request has been fulfilled by the Concierge Services provider. Payments should be made with your valid ICICI Bank debit / credit Card. ICICI Bank or the Concierge Service provider will not be responsible for any third party expenses incurred and such expenses shall be borne by the NRI Premia Account holder only.
Additional terms and conditions may apply to a particular service or benefit or as may be specified from time to time. ICICI Bank reserves the right to disqualify any NRI Premia Account holder(s) from the benefits of the Concierge Services. In case of any fraudulent activity, prosecution will be carried out according to the purpose of availing the benefits under the Concierge Services.

ICICI Bank reserves the right to modify/ change all or any of the terms applicable to the Concierge Services without assigning any reasons or without any prior whatsoever or to discontinue the Concierge Services without assigning any reasons or without any prior intimation whatsoever intimation to the Customer.

To avail the concierge service, contact at 022 42320256 or send an e-mail to icicinripremia@aspirelifestyles.com

 Global Indian Account

ICICI Bank Limited is incorporated in India and regulated by the Reserve Bank of India ("RBI") and maintains its head office in Mumbai, India. The product and services mentioned above are provided by ICICI Bank and ICICI UK PLC and is subject to product/service specific terms & conditions. The details of such terms and conditions are available on www.icicibank.com/nri or www.icicibank.co.uk at any branch of ICICI Bank in India. The products and services mentioned in this advertisement are also subject to RBI and FSA rules and other applicable laws and regulations. ICICI Bank and the "I man" logo are the trademarks and property of ICICI Bank.

Issued and Approved for the purpose of Section 21 of the Financial Services and Markets Act, 2000 by ICICI Bank UK PLC (Company No. 04663024) having its registered office at 21 Knightsbridge, London SW1X 7LY. ICICI Bank UK PLC is authorised and regulated by the Financial Services Authority. It is subject to the laws of England and Wales. ICICI Bank UK PLC is a 100% owned subsidiary of ICICI Bank Limited. ICICI Bank Limited is regulated and authorised to take deposits in India by the Reserve Bank of India. Terms and Conditions apply for all products and services. This advertisement is not intended to nor should it be construed to represent that ICICI Bank UK PLC or its affiliates provide products or services in jurisdictions where they are not licensed or registered to do so.
Back to top

Section IX - Terms and Conditions for Complimentary airport lounge access

1. NRI Pro & Premia customers are entitled for complimentary airport lounge access

   • International airports: 2 per calendar year (Only applicable for Premia Customers)

   • Domestic (India) airports: 2 per quarter (applicable to both Pro & Premia)

2. Complimentary lounge access is available only at participating LoungeKey lounges.

3. Visit LoungeKey website to find the participating lounges outside India
   
   For list of participating lounges in India. Refer NRI Banking >> Premia webpage for List of current participating lounges.

4. Guests accompanying the card holder and accessing the lounge will be charged/decided by the lounge

5. Under no circumstances, shall ICICI Bank, directors, and its employees, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary, arising out of or in any way connected with the use/delivery/performance of the service/ products offered by LoungeKey lounges, affiliates or its third party agents

6. ICICI Bank reserves the right to modify/ change all or any of the terms applicable to the lounge access Services without assigning any reasons or without any prior whatsoever or to discontinue the lounge access feature without assigning any reasons or without any prior intimation whatsoever intimation to the Customer.

7. Only Valid card holder can access and avail the lounge facility.

8. Customers are advice to approach the Lounge desk to avail service where applicable

Back to top

Using the complimentary airport lounge access at participating lounges-

On visiting the participating lounge, card holder should quote ‘LoungeKey’ and show the NRE World Debit card and boarding pass at the reception

Reception will authenticate the card and prevalent amount equivalent to USD will be debited from your account

The amount will be released in your account within 30 working days post authorization of complimentary lounge

Back to top

 

General Terms and Conditions of the Consolidated Client Holding Statement (CCHS) for Private Banking customers

The customer agrees and understands that he/she may receive the consolidated statement through e-mail. ICICI Bank does not guarantee the security of any information transmitted electronically and is not liable for the proper, timely and complete transmission thereof. Any service levels indicated in this regard are only indicative and should not be construed to be a commitment by ICICI Bank and may be subject to variation depending on several factors including without limitation, other service providers. Before opening any attachment, please check the same for viruses and any other defects. The customer may inform ICICI Bank at any time if he/she does not wish to continue receiving consolidated statements through e-mail or in any other form from ICICI Bank.

Back to top