(Based on the principles of International Integrated Reporting Framework)
For a pictorial representation of the Business Model, please click here
A customer-centric approach with a focus on value creation and deeper relationships
Risk calibrated growth in core operating profits
Being 'Fair to Customer, Fair to Bank'
Continuous investments in technology, exploring innovative ideas and leveraging partnerships to maintain our leadership
Maintain comfortable levels of capital at all times
For further details, please refer to the write-up on Strategic Focus Areas for BusinessEmerging opportunities in the Indian economy
A strong franchise and brand
Continuous enhancements to products and services
Strong risk management and compliance culture
Financial Capital
Maintain a strong balance
sheet and enable business
continuity, sustained growth
and shareholder returns
Human Capital
Our competent workforce
with diverse skill-sets and
valuable experience
Intellectual Capital
Our ability to stay innovative and develop products and services that provide superior experiences to our customers
For further details, please refer to the write-up on Strategic Focus Areas for BusinessManufactured Capital
Our network of branches, ATMs and digital channels that act as touchpoints for our customers
For further details, please refer to the write-up on Strategic Focus Areas for BusinessSocial and Relationship Capital
Our commitment towards social empowerment and a financial ecosystem accessible to all
For further details, please refer to the write-up on Social and Relationship CapitalNatural Capital
Impact on natural resources either through our operations or through business focus
For further details, please refer to the write-up on Natural CapitalFinancial Capital
- Ensure a strong capital base
- Maintain robust funding profile
- Continue to strengthen portfolio quality
- Shareholder value creation
Human Capital
- Employee-centric culture based on the value proposition – Saath Aapka (which means ‘With You’)
- Continuous skill training and capability building
- Employee engagement
Intellectual Capital
- Early adoption of emerging technologies enabling innovation
- Augmenting existing digital products
- Entering into mutually beneficial partnerships
- Paperless and environment-friendly processes
Manufactured Capital
- A combination of physical and digital channels enabling seamless service delivery
- Strengthening digital capabilities for cost efficiency, process efficiency and enhancing customer experience
- Core and supporting IT systems that are responsive and scalable
Social and Relationship Capital
- Providing skill training through ICICI Foundation for Inclusive Growth
- Increasing penetration of financial services in rural and unbanked areas
- Empowering rural women entrepreneurs
Natural Capital
- Supporting environment-friendly projects, subject to appropriate risk-return assessment
- Efficient energy management in the Bank’s operations
- Use of renewable energy
- Environment-friendly initiatives
`270.15 billion
during fiscal 2019
`119.89 billion
during fiscal 2019
`5.87 trillion
at March 31, 2019
`6.53 trillion
at March 31, 2019
Financial Capital
- Core operating profit grew by 16.5% in fiscal 2019
- Cost of funds among the lowest across private sector banks
- Net NPA ratio decreased from 4.77% at March 31, 2018 to 2.06% at March 31, 2019
- Provision coverage ratio of 70.6% at March 31, 2019 excluding prudential and technical write-offs
- Capital adequacy ratio of 16.89% at March 31, 2019
- Credit cost as a percentage of average advances to be in the range of 1.2% to 1.3% in fiscal 2020
- Target of 15.0% consolidated return on equity by June 2020
Human Capital
- Employee base of 86,763 at March 31, 2019
- 7.84 person-days of learning per employee in fiscal 2019
- Organisation architecture de-layered at the senior level to enhance collaboration across teams and greater speed-to-execution
- Empowered teams at local level to enable quick decision making
Intellectual Capital
- Industry first features like 'Money Coach' and 'Discover' introduced in the mobile banking app, iMobile, leading to increase in average time spent by customers on the app
- Partnerships with Amazon and MakeMyTrip for credit cards, leveraging high customer traffic platforms
- Increased end-to-end digital disbursement of credit through products like 'Insta Home Loan', 'Insta Auto Loan' and 'PayLater'
- Launched savings products for specific customer segments - 'Advantage Women Aura Savings Account' and 'The One'
Manufactured Capital
- Extensive network of branches and ATMs among private sector banks
- Over 86% of transactions in savings accounts were done through digital channels in fiscal 2019
- Mobile app, iMobile offers over 250 services and is rated 4.5/5.0 on the Google Play Store
- Improved customer convenience
Social and Relationship Capital
- ` 922.0 million spent under the Bank’s corporate social responsibility initiatives in fiscal 2019
- Provided loans to 5.2 million women beneficiaries through 440,000 SHGs till March 31, 2019
- Over 400,000 individuals provided vocational training by ICICI Foundation till March 31, 2019; 54% of the trainees were women
Natural Capital
- Platinum rating to nine offices of the Bank by the Indian Green Building Council
- 7.2% of total energy consumed is generated from renewable energy sources
- Consistent reduction in electricity consumption
- Water consumption per day in large offices is 20% lower than BIS benchmark