List of services offered under Doorstep Banking

• Financial services:
  • Cash pick-up and deposit
  • Cash delivery against withdrawal from Account
• Non-financial services:
  • Delivery of Demand Drafts
  • Submission of KYC documents
  • Submission of Life Certificate
  • Pick-up of financial instruments
  • Delivery of Statement of Accounts/Term Deposit Advice
  • Submission of Form 15H
  • Service of Senior Citizens Saving Scheme, Sukanya Samriddhi Yojna, PPF and Government of India (GOI) Bonds
  • Account Modification services/li>
  • Account Nomination request
  • Standing Instructions request

Eligibility criteria for availing DSB services

• Senior Citizens (<60> years and above)
• Differently abled or infirm individuals (having medically certified chronic illness or disability)
• Visually impaired individuals.

Charges

There are no charges for availing DSB services.

How to avail services through DSB facility?

Customers can request for DSB services by calling our Customer Care on 1800 1080 from their registered mobile number or by writing to customer.care@icicibank.com from their registered e-mail ID. Our Customer Care Executive will provide the necessary details and assist with the request.

For more details on DSB, please call our Customer Care on 1800 1080.

Note

• Apply for Doorstep Banking Services through any ICICI Bank Branch
• There is no requirement of registration with the Bank for availing DSB services
• DSB services can be availed by Savings Account holders through Customer Care ONLY
• Customers can submit a request on all days, except bank holidays
• The Account should be in Active status. Freeze/Lien imposed (if any) in the Account should not be due to regulatory instructions
• The Account needs to be updated with PAN/Form 60 and Aadhaar
• These services will be made available to the customer by the Bank, ONLY at the customer’s premises or residence, as per the address registered with the Bank
• The request can be submitted for Own Account ONLY. Registering a request for any other customer/account holder is not permitted
• Request for multiple accounts in a single Service Request will not be permitted. Customers need to raise separate Service Requests for multiple accounts
• Requests made through Customer Care before <1:00> p.m. will be attended to on the same day. Requests made post <1:00> p.m. will be attended to on the next working day
• The Customer Care Executive will communicate the respective branch’s cash service timings before onboarding.
• Customers must furnish their original identity proof to the Bank’s official (as per prevailing KYC guidelines issued by the RBI) for verification
• Customers are also notified to check and verify the visiting Bank official’s original identity card. If it is difficult to determine the identity, an additional identity proof (as per prevailing KYC guidelines issued by the RBI) can also be demanded from the Bank official
• Depending upon the proximity, the registered request will be assigned to the nearest ICICI Bank Branch for processing or will be assigned to the customer’s mapped Relationship Manager
• The Bank will make best efforts to complete the request on the day it is registered. However, in scenarios where the Bank is unable to complete the request on the same day or a possible delay due to unavoidable circumstances, the customer will be informed accordingly, to avoid further inconvenience
• Currently, Doorstep Banking (DSB) services for Senior Citizens, differently abled or infirm individuals including visually impaired are offered at no extra cost. However, the Bank reserves the right to review such policy at its discretion.