Terms and Condition

I. DEFINITIONS:

• “Alliance Partner” shall mean Cross Roads India Assistance Pvt. Ltd. hereby (Cross Roads) who has entered into an alliance with ICICI Bank for purpose of providing the Offer.
• “Program Period” shall mean the period commencing from  October 01, 2013 to July 31, 2015.
• “ICICI Bank Net Banking User” shall mean a person who holds an ICICI Bank savings account, loan / facility account(s), depository account(s) and/or any other type of account(s), so maintained with ICICI Bank or its Affiliate which are eligible account(s) for the purposes of ICICI Bank Net Banking Service(s) and who has received communication from ICICI Bank with respect to the Offer.
• “ICICI Bank Net Banking Service(s)” shall mean Internet banking services of ICICI Bank offered to ICICI Bank Net Banking User.
• “Offer” shall mean such discount(s) /benefit(s) provided by the Alliance Partner on purchase of Products/Services using ICICI Bank Net Banking Services, during the Offer Period on the Website.
• “Offer Period” shall mean the period commencing from October 01, 2013 to July 31, 2015 both days inclusive.
• "Primary Terms and Conditions" shall mean the terms and conditions applicable to ICICI Bank’s internet banking facility/service.
• “Products/Services” shall mean the goods/benefits/facilities offered by the Alliance Partner.
• “Website” shall mean the following website of the Alliance Partner http://www.cria.co.in
• The Offer will be applicable on the use of ICICI Net-banking users
• “Void Transaction” shall mean any transaction wherein the transaction has taken place but has been unsuccessful /cancelled /rejected by the Alliance Partner.

All capitalized terms used but not defined herein shall have the respective meanings prescribed to them in the Primary Terms and Conditions. These terms (“Terms”) shall be in addition to and not in derogation of the Primary Terms and Conditions. To the extent of any inconsistency between these Terms and Primary Terms and Conditions, these Terms shall prevail.

II. OFFER
The Alliance Partner shall offer the following discounts offer/ on purchase of its products/services to the Customer/s during the Offer Period. The discount shall be available on the base price of pack and taxes would be extra. The discount shall be available on the following products/services of the Alliance Partner :

• Get 10% off on round the clock vehicle emergency breakdown assistance service

Promo code: ICICI10

In order to avail the Offer the Customer shall be required to transact through www.cria.co.in or co-branded landing page on the Alliance Partner’s Website and/ purchase the membership during the Offer Period and shall be required to make payment through the account / credit/debit card or netbanking< held by the Customer with ICICI Bank,

Offer Period: till July 31, 2015

Redemption process:

Offer 1

• Please visit www.cria.co.in
• Click on “Join Now”/”Join” button on home page.
• Select your State & City for service & click “Next” button
• Click the “Proceed” button for Pack of your choice.
• Select the validity of pack of your choice & click on “Proceed” button.
• In “User Type”, select “Guest”, please enter your Email Address, Name and Mobile Number then click “Submit” button.
• On “Register User for Product” page, enter your Shipping & Billing Address along with Vehicle details then click on “Add to Cart” button.
• On “Order Summary” page, use coupon code "ICICI10"
• Click on “Apply Code” button to get the discount.
• Click on “Checkout” button and proceed for payment with ICICI Bank credit/debit card and netbanking.

Customer escalation process:

    Primary: For any queries & issues, customer can write mail to deals@cria.co.in


III. Terms and Conditions applicable to the Offer prescribed by Alliance Partner

Offer 1:

• This Offer is valid till March 31, 2015.
• The membership is valid from the date of activation of membership.
• Coupon code ICICI10 is only valid for online purchase of City, City Premium & Freedom pack subscriptions. This offer & coupon code is not valid for other online promotion packs at Cross Roads website.
• Two or more coupon codes/offers cannot be clubbed together.
• Customers will be contacted through email & phone within 5-7 working days of purchase to communicate his/her Crossroads Membership Number & activation of service.
• For any query or details write us at deals@cria.co.in
• By Purchasing membership, Customer agrees to "Terms of Services" mentioned at www.cria.co.in
• The discount is not transferable, non-negotiable and cannot be en-cashed.
• Cross Roads India Assistance holds the right to cancel or change any offer at its discretion.
• Any dispute relating to the offer or the terms and conditions shall be subject to the jurisdiction of the courts in Delhi only
• The packs available online are valid for services within municipal limits of the following cities.

Delhi, Gurgaon, Faridabad, Noida, Greater Noida, Ghaziabad, Sahibabad, Kanpur, Unnow, Indore, Ujjain, Bhopal, Dewas, Mhow, Pithampur, Mumbai, Navi Mumbai, Thane, Goa(Panji), Kolkata, Rajkot, Jaipur, Udaipur

Offer 2:

• This Offer is valid till March 31, 2015.
• The membership is valid for one year from the date of activation.
• Coupon codes are only valid for online purchase of City Corp & Freedom Corp Pack subscriptions. This offer & coupon code is not valid for other online packs at Cross Roads website.
• Taxes will be extra and it shall be collected from the buyer.
• Two or more coupon codes/offers cannot be clubbed together.
• Customers will be contacted through email & phone within 5-7 working days of purchase to communicate his/her Crossroads Membership Number & activation of service. For any query or details write us at deals@cria.co.in.
• By Purchasing membership, Customer agrees to "Terms of Services" mentioned at www.cria.co.in
• The discount is not transferable, non-negotiable and cannot be en-cashed.
• Cross Roads India Assistance holds the right to cancel or change any offer at it's discretion.
• Any dispute relating to the offer or the terms and conditions shall be subject to the jurisdiction of the courts in Delhi only.
• City Corp pack is valid for services within municipal limits of Delhi NCR or Mumbai depending on the customer's shipping address.
• If any customer buys Freedom Corp pack in Delhi and Mumbai, he/she will be entitled to avail the services within the Municipal Limits of the following cities

Delhi, Gurgaon, Faridabad, Noida, Greater Noida, Ghaziabad, Sahibabad, Kanpur, Unnow, Indore, Ujjain, Bhopal, Dewas, Mhow, Pithampur, Mumbai, Navi Mumbai, Thane, Goa(Panji), Kolkata, Rajkot, Jaipur, Udaipur

IV. Terms and Conditions applicable to the Offer prescribed by ICICI Bank

• This offer is brought to you solely by the alliance partner. ICICI Bank is only communicating this offer on behalf of the Alliance partner.
• ICICI Bank does not guarantee and make any representation about the usefulness, worthiness and/or character of the discount / benefit or of the Products/Services under the Offer provided by the alliance partner
• Any tax or other liabilities or charges payable to the government or any other statutory authority/body or any participating establishment, which may arise or accrue to the ICICI Bank Net Banking User/s due to provision of the Offer, shall be to the sole account of the ICICI Bank Net Banking User/s. Tax deducted at source, if any, on the monetary value of the Offer shall be payable by the ICICI Bank Net Banking User/s.
• The existence of a dispute, if any, regarding the Offer shall not constitute a claim against ICICI Bank and shall be addressed directly by the alliance partner
• ICICI Bank holds out no warranty or makes no representation about the quality, delivery or otherwise of the goods and services or the Cash back / discounts offered by the Alliance Partner. Any dispute or claim regarding the goods, services and cash back / discounts must be resolved by the Card Holder/s with the Program Partners directly without any reference to ICICI Bank.
• ICICI Bank reserves the right to disqualify the Program Partner/s or Card Holder/s from the benefits of the Program if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the Program or otherwise by use of the Card.
• ICICI Bank shall not be held liable for any delay or loss that may be caused in delivery of the goods and services or the assured gifts / prizes.
• The Program is not available wherever prohibited and / or on merchandise / products / services for which such programs cannot be offered for any reason whatsoever.
• All issues / queries / complaints / grievances relating to the Offer, if any, shall be addressed to Alliance Partner directly at @ deals@cria.co.in without any reference to ICICI Bank. The same shall be addressed by Cross Roads India Assistance Pvt. Ltd. only up to a period of 15 days after the date of transaction/purchase.
• All communication / notices with regard to this offer should be addressed to Cross Roads India Assistance Pvt. Ltd. address : X-1,2nd Floor, Okhla Industrial Area Phase II, New Delhi-110020
• The Offer is not available wherever prohibited and / or on products / services for which such offers cannot be made available for any reason whatsoever.
• ICICI Bank / Alliance partner reserve the right to modify/ change all or any of the terms applicable to the Offer without assigning any reasons or without any prior intimation whatsoever. ICICI Bank also reserves the right to discontinue the Offer without assigning any reasons or without any prior intimation whatsoever.
• If the ICICI Bank Net Banking User/Cardholder ceases to be a ICICI Bank Net Banking User/Cardholder at any time during the currency of the Offer Period, all the benefits under the Offer shall lapse and shall not be available to the ICICI Bank Net Banking User/Cardholder.