Terms and Condition

I. DEFINITIONS

• “Alliance Partner” shall mean Carnation Auto India Private Limited, hereby referred to as “Carnation” who has entered into an alliance agreement with ICICI Bank for purpose of providing the Offer.
• Card" shall mean an ICICI Bank VISA / AMEX / Master Card credit card and/or ICICI Bank debit card and/or ICICI Bank prepaid card any other card issued by ICICI Bank
• Card Holder/s shall mean such customer/s to whom a Card has been issued and who is authorized to hold the Card.
• “Offer” shall mean such discount(s) /benefit(s) provided by the Alliance Partner on purchase of Products/Services using ICICI Bank cards, during the Offer Period on the Website.
• “Offer Period” shall mean the period commencing from April 01, 2013 to March 31 , 2014, both days inclusive.
• "Primary Terms and Conditions" shall mean the terms and conditions applicable to ICICI Bank’s  Internet banking facility/service .
• “Products/Services” shall mean the goods/benefits/facilities offered by the Alliance Partner.
• “Website” shall mean the following website of the Alliance Partner http://care.carnation.in
• “Void Transaction” shall mean any transaction wherein the transaction has taken place but has been canceled /rejected /unsuccessful by the Alliance Partner.

All capitalized terms used but not defined herein shall have the respective meanings prescribed to them  in the Primary Terms and Conditions. These terms (“Terms”) shall be in addition to and not in derogation of the Primary Terms and Conditions. To the extent of any inconsistency between these Terms and Primary Terms and Conditions, these Terms shall prevail. Offer for ICICI Bank Card Holders

II. The Offers

Offer 1: ICICI Bank Debit cardholder/ Credit cardholder would be eligible for 10% cashback on  repair job carried ( Labour on general service and repair/ Labour on body repair) i.e. on availing car repair services of the Alliance Partner’s products/services at Multi-brand Auto Solution Hub (exclusive Carnation Hubs) across India.

Promo Code: CAR213

Offer 2: The Alliance Partner shall offer 20% cashback on purchase of its memberships to ICICI Bank Customer/s during the Offer Period. The discount shall be available on the following products/services of Carnation Auto India Pvt Lt the Alliance Partner:

• CARE 24X7 Breakdown Assistance Basic membership (Mrp. Rs.599)
• CARE 24X7 Breakdown Assistance Silver membership (Mrp. Rs.999)
• CARE 24X7 Breakdown Assistance Gold membership (Mrp. Rs.1399)

Promo Code: CARE213

• The Offer is valid only for select set of ICICIBank Debit/CreditCardholders selected at the sole discretion of ICICI Bank and who have received communication about the Offer from ICICI Bank, during the Offer Period.
• Participation in the Offer by the ICICI Bank  Cardholders  is on a voluntary basis.
• The ICICI Bank Cardholders may avail the Offer during the Offer Period or until the stock lasts, whichever is earlier.
• This Offer cannot be clubbed with any other Offer that may be made available to the ICICI Bank Cardholders by the Alliance Partner.
• The Offer is non-transferable, non-binding and non-encashable.
• The Offer is not valid for Void Transactions

III. Redemption Process
For customer to avail 10% labour discount he needs to quote promo code CAR213 at the time of invoice for offline
For customer to avail 20% discount on CARE membership he must quote CAREI213 for both online and offline transaction.

Customer Escalation Matrix
Customer can either call on 1800-102-4400 or write to care@carnation.in and feedback@carnation.in

IV. Terms and Conditions applicable to the Offer prescribed by Alliance Partner

• The discount is applicable only on Labour charges.
• In order to avail the discount, the total payment needs to be made using a valid ICICI Bank debit or credit card.
• For customer to avail discount he needs to quote promo code CAR213 at the time of invoice for offline transactions and CAREI213 for offline and online transaction.
• The discount is applicable on a single transaction and bills cannot be clubbed to avail the discount.
• This offer cannot be clubbed with any other offer.
• This offer is applicable for purchases made in above mentioned dates only
• The offer will be valid during the promotion period only which will be at the sole discretion of ICICI Bank and the alliance partner.
• The alliance partner & ICICI Bank retains the right to change or discontinue the offer at any time during the promotion period.
• The decision of Alliance partner & ICICI Bank will be final and binding and any correspondence in this regard will not be entertained.
• The offer shall be applicable on the invoice value of the products (inclusive of all taxes) and shall be calculated on the total value of the transaction. The offer shall be available on all the products/services of Alliance Partner product and services.

V. Terms and Conditions applicable to the Offer prescribed by ICICI Bank

• This offer is brought to you solely by the alliance partner. ICICI Bank is only communicating this offer on behalf of the Alliance partner.
• ICICI Bank does not guarantee and make any representation about the usefulness, worthiness and/or character of the discount / benefit or of the Products/Services under the Offer provided by the alliance partner
• Any tax or other liabilities or charges payable to the government or any other statutory authority/body or any participating establishment, which may arise or accrue to the ICICIBank Cardholder/s due to provision of the Offer, shall be to the sole account of the ICICIBank Cardholder/s . Tax deducted at source, if any, on the monetary value of the Offer shall be payable by the ICICIBankNetBankingUser/s/ Cardholder/s .
• The existence of a dispute, if any, regarding the Offer shall not constitute a claim against ICICI Bank and shall be addressed directly by the alliance partner
• ICICI Bank holds out no warranty or makes no representation about the quality, delivery or otherwise of the goods and services or the Cash back / discounts offered by the Alliance Partner. Any dispute or claim regarding the goods, services and cash back / discounts must be resolved by the Card Holder/s with the Program Partners directly without any reference to ICICI Bank.
• ICICI Bank reserves the right to disqualify the Program Partner/s or Card Holder/s from the benefits of the Program if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the Program or otherwise by use of the Card.
• ICICI Bank shall not be held liable for any delay or loss that may be caused in delivery of the goods and services or the assured gifts / prizes.
• The Program is not available wherever prohibited and / or on merchandise / products / services for which such programs cannot be offered for any reason whatsoever.
• All issues / queries / complaints / grievances relating to the Offer, if any, shall be addressed to Alliance Partner call directly on 1800-102-4400 or write to care@carnation.in and feedback@carnation.in  without any reference to ICICI Bank. The same shall be addressed by Carnation only up to a period of 15 days after the date of transaction/purchase.
• The Offer is not available wherever prohibited and / or on products / services for which such offers cannot be made available for any reason whatsoever.
• ICICI Bank / Alliance partner reserve the right to modify/ change all or any of the terms applicable to the Offer without assigning any reasons or without any prior intimation whatsoever. ICICI Bank also reserves the right to discontinue the Offer without assigning any reasons or without any prior intimation whatsoever.
• If the ICICI Bank  Cardholder/s  ceases to be a ICICI Bank Cardholder/s  at any time during the currency of the Offer Period, all the benefits under the Offer shall lapse and shall not be available to the ICICI Bank  Cardholder/s .