Opened a new NRI account with ICICI Bank - Operating the Account FAQs

You can operate your account through any of the following means:

• Internet Banking
• Phone Banking
• Branches in India
• Branches overseas
• Debit cum ATM card
• Mandate Holder
• Cheque Book

Internet Banking:

Internet Banking provides you the convenience of operating your account 24 X 7 from the comfort of your home or office. Using this, you can place requests like:

• Opening Fixed Deposits/ Recurring Deposits
• Generate your Debit Card PIN
• Updation of PAN details
• Activation of Inactive/Dormant account
• Updation of Contact number / Email ID
• Request for Cheque Book /ATM /Debit Card
• Registration for e-statement facility

Click Here to know more.

Phone Banking :

The above requests can also be placed through our 24-hour Toll free customer care lines . In case toll free lines are not available in your country , you can take advantage of our click to call facility. Using this, you can input your details on our website and our executives will get in touch with you in the next five to ten minutes. Click here to know more about this service.

Branches in India:

On your visit to India , you can also make use of our wide network of 3500 branches in the country for operating your account.

Overseas :

You can also operate your account from the branches at the following locations overseas :

• UK
• Representative office in UAE – Dubai and Abu Dhabi
• Singapore
• HongKong
• Bahrain

Note : You can do most of the transactions from the branches listed above. However , there are a few which cannot be done form these branches.

Debit/ATM card 

You are given a debit cum ATM card with your NRI account. You can use this card for withdrawing funds , shopping and much more. Also, this debit card is required for authentication for transaction done using Internet or Phone banking.

Please note that the debit cards linked to NRE accounts can be used at merchant establishments overseas and on e-commerce portals whereas the cards linked to NRO accounts can be used only on merchant establishments in India and cannot be used on e-commerce portals.

Mandate Holder:

Mandate holder is a person who can operate your NRI account in India on your behalf . This person can perform transactions like:

• Making local payments
• Closing FDs on maturity or Renewing FDs
• Opening additional FD in the same Customer ID

We give a cheque book and ATM card to your mandate holder to make it easy for him to operate your account.

How to register a Mandate Holder:

You can register a mandate holder for your account by submitting the 'Add the Mandate form'. Click here to download the form. The form has to be signed by both the account holder and the mandate holder.

The mandate holder then needs to visit an ICICI Bank branch and submit the form along with the following documents:

• Recent photograph
• Copies of relevant Identity and Address proof along with the filled form.
• The photocopies of the documents have to be self-attested. Also, the original documents have to be carried for verification.

We suggest that you add a mandate holder to your account as this will make it easier for you to operate your account. Also, if your want your family in India to access your account , appointing a family member as mandate holder is a good option.

Cheque Book:

A cheque book is given to you when you open a new NRI account.

If you need a new cheque book , you can place a request for the same through your Internet Banking account by following the path below :

Login -> Service requests -> Cheque Book request

You can also call our 24-hour customer care or visit your nearest branch to get a new cheque book. Click here  to know the charges applicable for ordering a new cheque book.

Note : For resident accounts redesinated to NRO accounts , old cheque books are valid.

Mandate Holder : You can appoint a family member in India as your mandate holder . This will allow your family member to operate your account in India.

This person can perform transactions like:

• Make local payments
• Close FDs on maturity or renew FDs
• Open additional FD under the same customer ID

We shall provide a cheque book and an ATM card to your mandate holder to make it easy for him to operate your account.

How to register a Mandate Holder:

You can register a mandate holder for your account by submitting the 'Add the Mandate form'. joint applicant

All documents must be self-attested by respective account holders.

Click here to know more.

You can also post these documents at the following address:

ICICI Bank Limited

RPC – NRI Cell
Autumn Estate,
5th Floor, "A" Wing,
Near Mhada,
Chandivali,
Andheri (E),
Mumbai – 400 072, India

You can operate your account vide the following modes:

• Internet Banking: You will need a user ID and password.
  • Internet Banking ID:
    • The Customer ID printed on the first page of your cheque book is your Internet Banking User ID.
    • If you have forgotten your ID , the same can be generated by Clicking 'Get User ID' under ' Login' on our website www.icicibank.com/nri.
  • Internet Banking Password :
    • The Internet Banking Password is in the PIN mailer which is a part of the welcome kit given to you after account opening.
    • In case you have lost or forgotten your password , the same can be generated by clicking 'Forgot Password' under ' Login' on our website www.icicibank.com/nri.

• Debit Card :
  • You require your debit card not only for cashless shopping at mechant establishments and online portals but also for authentication on Internet and Phone Banking.
  • Please note that the debit card linked to NRE accounts can be used at merchant establishments overseas and on e-commerce portals whereas the cards linked to NRO accounts can be used only on merchant establishments in India and cannot be used on e-commerce portals.
  • A complimentary debit card is issued to you at the time of account opening.
  • If you have lost or misplaced your debit card , you can request for a new debit card by calling our 24-hour customer care  or by selecting the service request 'Reissue of lost ATM/Debit Card' under 'Service Request' in your Internet Banking account.
  • Please click here  to know the charges applicable for re-issuance of a debit card.
• Email ID:

It is important that you keep your email ID registered with us because we send important information like the following is sent to your registered email ID.

• E-statement of your NRI accounts
• OTPs (One Time Passwords) for transactions through Internet Banking.
• Status of service requests.
• Important information like change in regulations pertaining to your account , status of your account and related information. 

 
You can easily update your email ID in our system by calling our 24-hour customer care  or visiting your nearest branch in India.

• Cheque Book:
  • A cheque book is given to you when you open a new NRI account.
  • If you need a new cheque book , you can place a request for the same through your Internet Banking account by following the below mentioned steps :
    Login -> Service requests -> Cheque Book request
  • You can also call our 24-hour customer care  or visit your nearest branch to get a new cheque book.

Click here  to know the charges applicable for ordering a new cheque book.

Note : For resident accounts redesinated to NRO accounts , old cheque books are valid.

You will receive the following in the welcome kit:

• Debit Card – You debit card gives you the advantage of cashless shopping at merchant establishments and online portals. Not only this, the values given in a grid at the back of your debit card are required for authentication and transactions over Internet and Phone Banking.
• Debit Card PIN – The debit card PIN will be required for transactions at ATMs,merchant establishments and while placing a service request at our customer care.
• Internet Banking ID and password – These help you to access your NRI account online, from the comfort of your home or office. Using Internet Banking you can place a lot of requests like:
  • Opening Fixed Deposits/ Recurring Deposits
  • Updation of PAN details
  • Activation of Inactive/Dormant account
  • Updation of Contact number / Email ID
  • Request for Cheque Book /ATM /Debit Card
  • Registration for e-statement facility
• Cheque book - Your cheque book will help you in withdrawing money from your account  transferring money to other accounts, making payments etc.
• User guide - This guide will give you details about the channels like Internet and Phone banking through which you can access your account, service charges applicable to your account , toll free numbers on which you can call our 24-hour customer care and much more. Please refer to this guide for more information about your NRI account.

If you are an NRI Pro or an NRI Premia customer in addition to the above you will also receive:

• NRI Pro/NRI Premia brochure - This brochure outlines the features of your account. We request you to go through this brochure to make the most of your account.
• Debit Card Brochure - The details of your debit card like transaction and cash wirrthdrawl limits reward points etc. are given in this brochure.

Difference between NRE and NRO accounts:

Repatriation refers to the ability to take money overseas