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Bill Payments & Recharge
Can I obtain a refund of the value on the Delhi Metro Transit Chip?
DMRC rules governing the use of this Card do not permit refund of any balance on the Delhi Metro Transit Chip.
How and where will the Auto Top-Up get triggered?
The Auto Top-Up will automatically get triggered when you tap the card at the entry gate at Auto Top-Up enabled Delhi Metro stations*, if the balance on your Delhi Metro Transit chip is lower than the threshold limit. You will be able to view the updated balance on your Delhi Metro Transit chip at the station gate when you exit at your destination station.
* Please Click Here to view the list Auto Top-Up enabled of Delhi Metro stations.
What should I do if I lose my DMRC smart card?
In case you lose the DMRC smart card, you should report such loss to DMRC customer service desk as well as ICICI Bank Customer Care immediately. Please ensure that you remember your smart card number. The auto top-up on your smart card will be deactivated post verification. Any balance on the smart card would be the liability of the smart card holder.
Whom should I contact to register for auto top-up facility on my DMRC smart card?
You may contact ICICI Bank Executives located at Delhi metro stations in order to register for auto top-up facility.
Where is Engraved ID mentioned?
The Engraved ID is written on back side of Metro Card.
How do I identify the nearest mRupee outlet?
You can locate the nearest mRupee outlet by sending a SMS METRO <PIN CODE>to 9222208888
How do I come to know that mRupee Agent has recharged my card?
You will receive a SMS confirmation that the metro card is successfully recharged.
In case if I don’t receive the SMS confirmation, what am I expected to do?
You can visit the mRupee outlet and request for status of the recharge.
In case of a failed transaction, agent will initiate the recharge of your card again or you can collect the cash back from the agent
In case the balance is not updated on tapping at the Anytime Value Machine, what am I expected to do?
You can visit the agent outlet and request for status of the recharge.
In case of a failed transaction, agent will initiate the recharge of your card again or you can collect the cash back from the agent
In case I have not updated the recharge amount on my card, how I’ll get my money back?
In case you do not update the recharge amount on the metro card within 30 day by visiting the AVM. The user will get a SMS with OTP details. User can show the OTP at any agent outlet and collect the cash back.
You will not be able to avail the refund till 30 days from the day of recharging the card.
Are there any charges that I need to pay to the mRupee agent for recharging my card?
No additional charges will be levied except for the amount for which recharge is sought by you.
What if Engraved ID for the metro card that I want to recharge is not correct?
Please refer to the DMRC site for more details
After doing DMRC Metro Card recharge, the amount does not reflect in my card. Why?
After receiving confirmation of successful recharge, Visit AVM installed at any metro station. Show your Metro Card on AVM, Press Add Value button on Screen of AVM to complete the recharge process.
Please refer to the DMRC site for more details
What are the prerequisites to avail DMRC facility?
You should have a Valid DMRC Smart Card and Valid Mobile Number.
