IMobile FAQs

iMobile Pay is ICICI Bank's Mobile Banking application that can be downloaded and activated on your mobile phone. With iMobile Pay you can check your balance, transfer funds, pay utility bills, recharge your mobile phone, DTH connection, broadband, book movie tickets and much more on the go.

To ensure security of your account information and all your transactions, a number of security features have been built into iMobile Pay:

• iMobile Pay can only be activated on your mobile number registered with the Bank.
• Secure Login - Mobile Banking via iMobile Pay app requires secure login for access. No one is able to access your account information without knowing your unique USER ID- Password or MPIN.
• Data Encryption – Only limited information such as account numbers, and nicknames of your payees and billers are stored locally on your mobile device. All other account-related data resides at ICICI Bank - just as with Internet Banking. All data placed into local storage on the mobile device is encrypted. This ensures that if the mobile device is lost or stolen, the data stored by the mobile application in local storage is unreadable.
• No Identifiable Information – SMS texts or alerts from ICICI Bank never include any personally identifiable information, such as your full account number, email address or mobile number. Your USER ID and Password will never be included in any of the text messages or alerts you receive from the Bank.
• Grid Card Authentication- NRI customers using iMobile Pay app will require Grid card authentication for completing financial transactions. For retail customers, transactions amounting to more than INR 100,000 will require grid authentication.

You can use your Internet Banking User ID and password to login to new iMobile application.

While you are transferring money to Other Bank account from Quick Fund Tranfer or Adding a new payee of other bank, iSafe will assist you to verify payee name so that you can avoid sending money to the wrong account.

When you are on Payee Validation popup screen which comes post entering Account Number and IFSC code, charges that will be debited from your account will be displayed upfront along with Terms and Conditions.

You can write to us at mobileapps@icicibank.com for any feedback or query related to the iMobile app. Please provide a detailed description of your query to help us serve you better.

When you download the iMobile app, a default popup will blink where you can generate the MPIN for iMobile. The MPIN should be 4-digit secure code.

Yes. If you have a valid Savings Bank Account with ICICI Bank and you have registered your Mobile Number with us you can use iMobile.

Yes.

You have 2 options to logon to the iMobile app:

1. With your Internet Banking User ID and password
2. With your MPIN

No, ICICI Bank provides iMobile service at no cost. However Data/SMS usage charges may be applicable as per your service provider.

ICICI Bank savings account customers registered for mobile banking and GPRS enabled on their mobile device can avail iMobile services. If you have not yet registered your mobile number, kindly visit your nearest ICICI Bank Branch or ATM to register.

iMobile is compatible with any handset having

• Android OS version 2.1 and above
• iOS 8.0 and higher versions
• Windows 8 and above
• CDMA device users cannot avail iMobile services

You need to visit the Google Playstore / Apple App Store and upgrade the app.
The new upgrade is not available for Java and Windows Phones. You may continue using the existing app.

No. The new app will upgrade itself.

No. You will have to reactivate the app and create a New Login PIN or use Net Banking User ID and password.

The new iMobile is compatible with most Android devices running on Android 2.1 and above and on IOS Platform for devices which are running on iOS 8 and above

No. You may use your existing app.

We have introduced many new features in new iMobile;

Dashboard:

• Upload Personalised Photo – In order to provide personalised experience, now users can upload photo through this feature which will display on Dashboard.
• Hamburger – Grouping of all quick links through Hamburger (left panel) for easy accessibility
• Search – Introduced Search feature on Dashboard for easy navigation. Users can search any services available in the app by using this tab from Dashboard.
• Favourite Transactions – Users can mark any transactions as Favourites post completing the same. They can use this feature to transact fast in future without entering same details again
• Investments & Insurance – Users will be able to view their linked General Insurance and Life Insurance policy and also be able to pay premium through new iMobile.
• Offers – Introduced a separate offer zone where users will find all offers at a single place.
• Apply Now – Users can apply for various new products by using Apply Now tab

Accounts & Deposits:

• Linking of Accounts – Now users will be able to link their various accounts / relationships by using Account Linkage feature.
• Passbook – Users will be able to get access to their account statement by using Passbook feature incorporated within the new iMobile.
• E-mail Statement with Export to PDF – Now users will get an option to send statement on their e-mail ID as well as export it to PDF.

Funds Transfer:

• RTGS - Users can transfer funds through RTGS now.
• Pay To Contacts - By using this feature now users can transfer funds to their contacts or any other mobile number just by entering payee's mobile number / e-mail ID.
• Cardless Cash - Users can use Cardless Cash services through new iMobile wherein users can transfer funds to Beneficiary, even though Beneficiary does not have any Bank Account.
• Schedule Transaction - Now users can schedule their transactions through New iMobile channel.

Bill Payment:

• Registration of new biller – Register a biller for bill Payment
• Set A Reminder – Providing a feature to Set up a Reminder for any Bill Payment transaction.

Services:

• Card Blocking – New iMobile provides blocking of debit card / credit card feature to users for handling emergency situation.
• iTrack – Users can track their deliverables by using Track Your Deliverables services available in new iMobile.
• iLoans – Users can View Loan Summary, Access IT Certificate, EMI Schedule etc. by using new iMobile
• Chat – To provide online assistance to our users within the app, we have provided Online Chat services through which users can communicate with our Customer Service Associate

No. Your mobile number should be registered with the bank to use new iMobile app. You can register by visiting your nearest ICICI Bank or an ATM.

Yes. You can activate the new iMobile any time after download. Please note that the activation code is valid only for 15 minutes and a new one needs to be generated, post that.

No. OTP / Activation Code is valid till 15 minutes only. If your OTP has expired, then you will have to initiate the application process again.

Yes. If you have a valid Savings Bank Account with ICICI Bank and you have registered your Mobile Number with us you may use iMobile.

You can click on Need Help? The link available on login page to change your password.
You may also change Internet banking password through Internet Banking channel.

Yes, you can access your payees and billers through the New iMobile.

You can click on Forgot MPIN? You will need to reactivate the app again and set a new MPIN.

You can change your Logon PIN by navigating to Change MPIN feature available under Services section from Dashboard screen.

We request you to call our Customer Care to disable the iMobile application on your old device. Please click here to know the Customer Care numbers.

Yes. You can write to us at mobileapps@icicibank.com for any feedback or query related to new iMobile app. Please provide a detailed description of your query to help us serve you better.