How to find your FASTag Customer ID using vehicle number: A complete guide

How to find your FASTag Customer ID using your vehicle number

Since its implementation in India in 2014, FASTag has become a popular toll payment system, providing a digital, efficient and convenient way to pay toll charges without the need of physical cash. In 2021, FASTag became mandatory for all four-wheelers, without which the vehicle owners will have to pay double the regular toll charges. Also, since it is a digital system you must know how to find your FASTag ID so that you can manage your account, check the balance, update information and also resolve issues, if any.

You will receive your FASTag ID upon activation but there is a possibility you may forget it later. So, here we will discuss how to find a FASTag ID with a vehicle number.

What is FASTag?

FASTag is a digital toll payment system that uses three main components:

1. Radio Frequency Identification (RFID)

2. A magnetic sticker

3. Linked payment wallet or account

The primary aim of FASTag is to enable cashless and automatic payments at toll plazas to ensure seamless travel. It saves fuel and time, allowing you to focus on driving rather than waiting in queues for toll payments.

How does a FASTag work?

After purchasing a FASTag sticker, affix the RFID tag or sticker on the vehicle’s windshield. The tag contains a unique FASTag identification number linked to a bank account or a prepaid wallet. As the tagged vehicle crosses a toll plaza, an RFID scanner at the booth scans the sticker and deducts the toll amount from the linked account. As a result, the vehicle can pass through the toll plaza without any delay or interruption for a cash payment.

What is a FASTag Customer ID?

The FASTag digital toll collection system assigns a unique identification number to each tag, known as the FASTag Customer ID. This ID identifies a customer by linking the vehicle and account information. A customer receives this ID upon FASTag activation.

You must know how to find your FASTag Customer ID because you will need it to access and manage your FASTag Account. You also need this ID to update your personal details, view transaction history, check account balance or modify account details. Without the ID, you cannot log in to your account to view the transaction history or manage it. When you contact the Customer Care centre for assistance or raise a dispute, the representatives may also ask for your Customer ID to identify you as a FASTag customer.

Significance of linking your vehicle number to the FASTag ID

The Customer ID is a crucial number linked with a FASTag Account. It serves as a unique identification for each FASTag customer by linking the vehicle with the account and ensuring correct amount deduction for each toll plaza payment. You can track your toll payments using the Customer ID and update your account balance. You can make a toll payment only if your FASTag ID is linked with your vehicle number.

When you activate a FASTag, you must provide the issuing authority with your vehicle number and other details. The system links the FASTag to your Customer ID to create a unique FASTag Account for your vehicle. You will need this ID to check your account balance and the transaction history or manage the account.

How to find your FASTag Customer ID?

You must know how to find your FASTag Customer ID, in case you forget it. Several online and offline platforms allow you to find your FASTag Customer ID using your vehicle number and other details. Let’s look at the steps involved.

1: Through the official FASTag website

● Visit the official National Highways Authority of India (NHAI) website

● Go to the FASTag section and click on ‘Track FASTag’

● Enter your vehicle number

● Fill in the required details, including your vehicle type and state of registration

● Click on ‘Submit’

● The FASTag Customer ID linked with the vehicle number will appear on the screen instantly

2: Through the issuing bank

● If you have purchased the FASTag from an authorised bank, call their customer service department and request for your FASTag Customer ID

● The representative will ask for your vehicle number and other details necessary for verification

● Once you provide the necessary details, the representative will provide your Customer ID and other relevant information.

3: Through the physical FASTag sticker

● Check the physical magnetic FASTag sticker on your vehicle's windshield

● Check for any printed details on the tag, including your Customer ID

4: Call the FASTag customer service number

● Call the NHAI FASTag customer service number

● Give them your vehicle number and other necessary details

● Request for your Customer ID from the customer service representative

How can I change my vehicle number for the FASTag Account?

Follow these instructions if you want to update your vehicle number in the FASTag:

● Contact the POS or the issuing bank from where you purchased the FASTag

● Inform them that you want to change your vehicle number

● Provide your FASTag ID, old and new vehicle numbers and other personal details

● The POS or the issuing bank will check the information and update it in the system

● Pay the applicable fee, if any

● After completing the update, you will receive a new FASTag with your updated vehicle number

FASTag has changed the way people pay at toll plazas. The FASTag ID is crucial in accessing and managing various features of the account. Now you have seen how to find your FASTag ID using your vehicle number. By embracing the convenience of FASTag, you can make your travels more efficient and smooth.