m.icicibank.com FAQs

Once you have download the application, you need to follow the below steps

Step 1: Enter your 10 digit Registered Mobile Number with the Bank.

Step 2: A six digit OTP (One time password) will be sent on your registered Mobile Number.

Step 3 :Enter the six digit OTP and click on Proceed

Step 4 :Once OTP is validated, You have to set your four digit Numeric PIN to access the app every time you login to the application.

Step 5: Enter the four digit PIN to enter the application

You can transfer funds up to Rs 10 lakhs per day per User ID through m.icicibank.com This limit is inclusive of internet banking limits.

m.icicibank.com is a web based service through which you can access your internet banking account through a mobile phone browser.

There are various reasons for a UPI transaction faliure:

1. The system would be down
2. Wrong UPI PIN
3. Incorrect beneficiary UPI ID
4. If the receiver is not on Bharat Interface for Money

This is a free service provided by bank for its saving account customers. However, operator data charges may be applicable as per your data plan.

1. Get your account statement anywhere, anytime.
2. Facility to tag transactions and add personalized remarks for transactions.
3. Search and filter to find a transaction.
4. Offline mode. (Updates available till last Sync for Android)
5. Real time transaction updates

Yes, this service can be used on most of the handsets available in the market.

No charges are applicable.

m.icicibank.com allows you to access your bank account on your mobile device. Its fast and convenient since the pages are designed to run on your mobile device.

The outward charges applicable for IMPS facility from May 01, 2024 are mentioned below:

• Upto Rs. 1,000 - Rs 2.50/- per transaction
• Above Rs. 1,000 to Rs. 1,00,000 - Rs. 5/- per transaction

• Above Rs. 1,00,000 to Rs. 5,00,000 - Rs. 15/- per transaction

You can also view this information on our website, www.icicibank.com > Service Charges & Fee (Available at the bottom of the page).

Alternatively, please click here

m.icicbank.com works on the data connection ie;GPRS/3G/Wi-fi.

You have the choice of either linking both accounts to a single VPA. In this scenario, please ensure you appropriately tag which account you would like to use as the default account to debit and which account you would like to use as the default account to credit. Alternatively, you can assign a separate VPA for each account.

Type m.icicibank.com on your mobile phone browser and use your internet banking login User ID and Password to login and avail the service.

1. Ensure that the UPI PIN is entered correctly
2. If the receiver is not on Bharat Interface for Money choose to pay via IFSC instead of mobile number

To know you user ID and to generate your login password Click here.

For successful UPI transactions, funds get credited into the beneficiary's account instantaneously.

You require a user id and Login password and active debit card linked to the account to transfer funds.

If the IMPS transaction is failed/ void / timed out, request you to check after transaction +2 working days, the amount would be credited to beneficiary account or refunded in your account.

In case the amount does not get credited to the Beneficiary account within transaction +2 working days or there is no refund in your account,call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the local Customer Care numbers, please click here.

Or write to us at customer.care@icicibank.com with your savings account number, date of transaction, amount of transaction and any other details regarding the transaction that you may have from your registered email id for further assistance.

Kindly call our Customer Care Number, if you have any further queries.

IMPS iMobile: Account Number IFSC - Minimum Re. 1 and Maximum Rs. 5 lakh

IMPS iMobile: Mobile Number MMID - Minimum Re. 1 and Maximum Rs. 10,000.

All Saving Account customers having active Internet banking User ID, password with GPRS enabled services on their mobile device can use m.icicibank.com.

You cannot transfer money abroad using UPI.

No, adding a new payee or biller is currently not available through this service. You can only make payments or transfer funds to your registered billers and payees.

To add biller or payee, please login to http://www.icicibank.com and register a new biller/payee.

IMPS is available 24 hours of the day, all days of the week, throughout the year. There are no holiday restrictions on IMPS transactions. Service is available 24x7, throughout the year, including Sundays and any bank holiday.

Yes. Please check the URL while using m.icicibank.com, it should start will https://. This means you are using a secure site and also that data transfer is in an encrypted form. Kindly refer our safe banking section for complete security measures.

In case of failed transactions, the money (if debited) will be credited to your account instantly. In case of timed out transactions, amount will be settled to the beneficiary account or debit account within two working days.

To know the Customer Care numbers, please click here.

Please read safe banking tips.click here.

Yes, You will need an ICICI Bank Savings Account to use the app.

Unified Payment Interface (UPI) enables all bank account holders (of banks participating in UPI) to send and receive money from their smartphones with a single identifier (the virtual payment address) without entering any additional bank account information. UPI can also be used to pay merchants who accept UPI as a payment mode.

For more details regarding UPI, please click here

If you lose your phone, the UPI PIN required to authorise all transactions will not be known to a third person and hence they will not be able to use Bharat Interface for Money. In addition, please contact our customer support at your bank.

Every successful IMPS transaction can be tracked by RRN Number or Transaction reference number.

Login to your Internet Banking Account > Payments & Transfer > Transaction Status > View Completed Transactions.

You can use the below mentioned methods for transferring money through IMPS:
1. Using an Account Number & the IFSC code
2. Using Mobile Number and Mobile Money Identifier (MMID)

I forgot my User ID / Password. What should I do?

Click open the app and select “Need Help?” shown below the login button. Click on “I want my User ID” or “I want my Password” depending on your requirement.

I lost my phone. Can someone access my account? How do I get my iMobile Pay de-activated?

Do not worry. Users enter their confidential USER ID and password to access iMobile Pay. Three consecutive attempts with incorrect entry of password de-activates the Internet Banking USER ID.

I use iMobile Pay on my phone. My wife (or a friend, a parent) also has an account with ICICI Bank? Can she also access her account using iMobile Pay on my phone?

Yes. She can login into iMobile Pay using her Internet Banking User ID and password.

You may download iMobile Pay from Google Play Store/ App Store/ Windows Phone Store based on your device. Java enabled mobile phones can download through the following methods:

SMS iMobile Pay to 5676766. You will receive an SMS with the URL. Click on the URL and download the iMobile Pay app.

You can also visit http://mobile.icicibank.com/dl from mobile browser and download the iMobile Pay app.

Once you have downloaded the iMobile Pay app, you need to follow a simple 2-step activation process.

Step 1: Select Activate Now to automatically verify your mobile number, in case of a dual SIM phone, please ensure your registered mobile number as your primary SIM.

Step 2: Post successful verification of your mobile number, you need to select the Login option from the two options provided:

1. Login PIN or 2. Internet Banking User ID and Password

Post successful login option creation, you need to re login and after successful login, you will be asked for grid values on your debit card to ensure security.

In iMobile

1. Login to iMobile and click on UPI.
2. Click on UPI and then choose "Pay with Virtual Payment Address"
3. Enter the details of the beneficiary VPA, amount and remarks. If you have multiple accounts/virtual payment addresses, you can choose the VPA you would like to debit. Click on Submit
4. Please review the next screen carefully to ensure you have filled all details correctly.
5. Grid card details is not required if customer is transact up to amount INR 25,000.

In Pockets

1. Login to Pockets mobile application and click on UPI.
2. Click on "Send Money using VPA (UPI)".
3. Fill out the details on the screen such as beneficiary VPA, amount and remarks. If you have multiple accounts/virtual payment addresses, you can choose the VPA you would like to debit. Click on Submit.
4. Please review the next screen carefully to ensure you have filled all details correctly.

You have the option to either call us or raise a complaint within the mobile application itself. In Pockets, you can navigate to "UPI Related Query" in the "UPI" section and raise a query. In iMobile, you can navigate to "Contact Us" and click on "Register a complaint regarding UPI". Please give us the following details to enable us to assist you faster:
Transaction ID
Your virtual payment address
Beneficiary virtual payment address (in case of pay) or remitter virtual payment address (in case of collect)
Date and Time of transaction

Currently, you will not be able to link NRE/NRO accounts under UPI.

If you change your handset, you will need to:

1. Download the Bharat Interface for Money app again
2. Login with your mobile number and password
3. Allow Bharat Interface for Money to verify you for security. After verification your account will be restored.

For successful transactions, the funds get credited into the beneficiary's account instantly.

If you are an ICICI Bank customer, you can either download iMobile or Pockets. You can assign a VPA to your ICICI Bank account in the "UPI" section of iMobile or the "UPI" section in Pockets.

If you are a Non ICICI Bank customer, download Pockets, register yourself and navigate to the UPI section. Under the UPI Section, navigate to "Add My Bank Accounts". Here, you can choose a VPA and then link bank accounts that you hold with other banks.

You will be able to set your UPI PIN through any other UPI enable Bank app.

No. If you are a registered mobile banking customer of ICICI Bank, no more registrations are required.
IMPS service is available without registration over iMobile, using the option of 7-digit MMID and the 10-digit mobile number of the beneficiary.

There are no charges for making a transaction through Bharat Interface for Money.

Note - Your bank might however levy a nominal charge as UPI or IMPS transfer fee. Please check with your bank for more details.

Refresh the mPassbook application. If the issue still persists, please contact ICICI Bank Customer Care to check the accounts linked with your User ID.

You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. 

To know the local Customer Care numbers, please click here.

Once you complete a transaction, you should see a success status on the Bharat Interface for Money screen and receive an SMS from your bank. In some cases due to operator issues it can take a longer time. In case you have not received your confirmation within an hour please contact the Customer Care team of your bank or you can lodge complaint from the BHIM App itself by using 'Report the issue' option that is available for a failed transaction.

The ICICI Bank's iMobile Pay app, is the most comprehensive and secure Mobile Banking application, offering over 165 banking and informational services to take care of your daily banking needs conveniently from your smartphone. For easier accessibility we have made iMobile Pay available on Android, iOS, Windows & Blackberry.

With iMobile Pay you can check your account balance, transfer funds, pay utility bills, recharge your mobile phone, DTH connection, broadband, book movie tickets and much more on the go.

If the transaction is failed/ void / timed out/ decline,request you to check after Transaction+2 working days the amount would be credited to beneficiary account or refunded in your account.

In case the amount does not get credited to the Beneficiary account within Transaction+2 working days nor there is any refund in your account then, we request you to call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. 

To know the Customer Care numbers, please click here

Alternatively, you may write to us at customer.care@icicibank.com for further assistance.

iMobile Pay is ICICI Bank's Mobile Banking application that can be downloaded and activated on your mobile phone. With iMobile Pay you can check your balance, transfer funds, pay utility bills, recharge your mobile phone, DTH connection, broadband, book movie tickets and much more on the go.
 

Please contact us at our 24-hour Customer Care.

For any transaction, you will see a status instantly on your screen. If for some reason the transaction is delayed or pending, the result will be posted on your Transaction History page along with a UTR# or bank reference number. In addition, you will receive an SMS from your bank.

UPI PIN (UPI Personal Identification Number) is a 4-6 digit secret code you create/set during first time registration with this App.You have to enter this UPI PIN to authorise all bank transactions. If you have already set up an UPI PIN with other UPI Apps you can use the same on Bharat Interface for Money.

Note - Banks issued MPIN is different from the UPI PIN. Please generate a new UPI-PIN in the Bharat Interface for Money app.

Important - Please do not share your UPI PIN with anyone. Bharat Interface for Money does not store or read your UPI PIN details and your bank's customer support will never ask for it.

Bharat Interface for Money is an app that lets you make quick and easy payment transactions using UPI. You will not have to fill-out tedious bank account details. You can easily make direct bank to bank payments and instantly collect money using just the Mobile number or the Payment Address.

For successful transactions, the funds get credited into the beneficiary's account instantly.

Yes. To send money using iMobile:

Login to ICICI Bank iMobile > Select Bank Account Menu > Select the Bank Account from which you wish to transfer money > Select IMPS (Insta FT) from the menu > Enter the beneficiary's 10 Digit Mobile Number, 7 Digit MMID and desired transfer amount > Confirm > Enter the grid values from your ATM/ Debit card > Get receipt of transaction along with Transaction Reference Number.

MPIN is a 4-digit code used to authenticate your IMPS transactions while doing transactions on National Unified USSD Platform (NUUP) or ICICI Bank’s Call to Pay service to make bill payments.

• Your Mobile Number
• Your Account Number
• RRN (Transaction Reference Number)
• Date and time of transaction
• Beneficiary Bank Name
• Beneficiary Mobile Number
• Beneficiary MMID

You will get an amount debited SMS on your registered cell phone on successful completion of the transaction.

"Virtual Payment Address" is an identifier (that takes a form of abc@icici wherein "abc" is a unique name that you can choose for yourself) that can be uniquely mapped to an individual account using a translation service. UPI services of ICICI Bank offers customers the option to create any number of virtual addresses so that they can use the virtual address for making and receiving payments.

UPI services are available 24 hours of the day, all days of the week, throughout the year. There are no holiday restrictions on UPI transactions.

No problem at all. You can continue using Bharat Interface for Money as usual.

To view all your past and pending transactions, Go to Bharat Interface for Money Home Screen >Transaction History.

There might be a network delay which may have affected the response time of the SMS. Please check your account balance after some time. If your account balance does not get updated & and you do not receive any SMS as well, call the customer support from the store itself. Do not leave the store until you get the confirmation through any of the two options mentioned above.

iMobile Pay app brings to your fingertips the following banking and value-added services:

• View Account Details: You can view details of all your banking relationships with ICICI Bank on iMobile Pay.
  • Savings Account: Balances, Mini Statement, Detailed Statement
  • Current Accounts
  • Fixed Deposits
  • Recurring Deposits
  • PPF Accounts
  • Credit Cards (Summary, Statement, Due Date, Available Credit)
  • Loans (Summary, Statement, EMI details)
  • Demat: Scrips, Holding Quantity, Holding Value
• Transfer Funds
  • Within your own ICICI Bank accounts
  • To other ICICI Bank / other Bank accounts using NEFT or IMPS
• Pay Bills
  • To your registered billers
  • For your ICICI Bank credit cards
• Recharge
  • Prepaid mobile phones
  • DTH connections
• Credit Cards
  • View summary of your ICICI Bank credit card
  • View current statement or Last statement
  • Make payment of your total amount due
• Services
  • Speak directly to our call center
  • Order new cheque book, know cheque status, stop a cheque

Windows Phone
Click open the app and start by keying in your Internet Banking USER ID and PASSWORD. In case you need help with your ID / PASSWORD, please click on “Need Help?”

<p>IMPS is a faster way to do a fund without adding a payee. IMPS is available 24 hours of the day, all days of the week, throughout the year. There are no holiday restrictions on IMPS transactions.</p>

Mobile Money Identifier (MMID) is a 7 digit code issued by a participating bank to their Mobile Banking registered customers for availing IMPS service as a beneficiary. You will have different MMIDs for different accounts and all these could be linked to a single registered mobile number. Every customer will get their own unique MMID number. You can get your MMID Number from

Internet Banking:
Login to your internet banking account > Fund Transfer option > generate/ retrieve MMID

iMobile:
Login to iMobile> Click on Accounts & Deposits> Click on account number>More options>My Account details

Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. 

To know the local Customer Care numbers, please click here.

ICICI Bank Branch :
Please visit the nearest ICICI Bank branch along with your original photo ID proof. Once the request is placed, your mobile number will be updated in 2 working days. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile .

Currently, the maximum limit for IMPS transactions through iMobile is Rs 10,000 per customer per day. You can transact subject to this daily cap for all IMPS transactions through iMobile (send money, receive money).

Currently, the maximum limit for IMPS transactions through iMobile is Rs 10,000 per customer per day. You can transact subject to this daily cap for all IMPS transactions through iMobile (send money, receive money).

Immediate Payment Service (IMPS) is an interbank electronic instant mobile money transfer service through mobile phones. IMPS helps you access your Bank Account and transfer funds instantly. The beneficiary account is credited immediately when a Fund Transfer request is made through your Mobile phone / Internet Banking. This service is available 24x7, throughout the year including Sundays and any bank holiday.

You will need a 7 digit MMID* (Mobile Money Identifier) number to transfer funds via IMPS.

Yes

The service is instant and available 24X7, even on public/bank holidays. Customers can transfer funds in simple steps by providing the virtual payment address of the beneficiary. Also, there is no pre - registration required for the beneficiary.

You can change your default Account by navigating to "Manage Virtual Address" in iMobile or "Change Default Account" under "UPI" in Pockets. Choose the VPA that you would like to change the default account for, choose the linked accounts and set your default preferences.

When you initiate a transaction, choose the VPA that you would like to transfer funds from. On the same page, you will also be given an option to "change the default account" associated with this VPA. Choose this option and select the account that you would like to be debited.

Yes, the beneficiary needs to download a PSP app and register for a VPA. They need to communicate this VPA to you to initiate a transaction.

You have the choice of either linking all accounts to a single VPA. In this scenario, please ensure you appropriately tag which account you would like to use as the default account to debit and which account you would like to use as the default account to credit. Alternatively, you can assign a separate VPA for each account.

iMobile, the most comprehensive and secure Mobile Banking application, offers 165+ banking and informational services to take care of your daily banking needs conveniently from your smartphone. For easier accessibility we have made iMobile available on Android, iOS, Windows and Blackberry.

To know more details of iMobile app, please visit our website www.icicibank.com > Mobile Banking (Bottom of the page) > iMobile - ICICI Mobile Banking App.

Yes, you can send money using the Bharat Interface for Money app from your UPI enabled bank account. You will need to register and set a UPI PIN using the debit card details linked to the bank account. If your beneficiary’s bank account is also linked to UPI, you can simply use their mobile number or Payment Address to transfer. If not, you can use IFSC code, Bank account or MMID, Mobile number to send money.

You can set your UPI PIN by going to Main Menu > Bank Accounts > Set UPI PIN for the selected account. You will be prompted to enter the last 6 digits of your Debit/ATM card along with the expiry date. You will then receive an OTP which you will enter and set your UPI PIN.

Note - UPI PIN is not the same as MPIN provided by your bank for mobile banking. For Maestro card, kindly contact your bank for expiry date.

On entering the wrong UPI PIN the transaction will fail and show an error 'Wrong / Incorrect UPIN entered'.

To enable transfers directly using your bank account, your bank needs to be live on the Unified Payment Interface (UPI) platform. All the banks, which are currently live on UPI, have been listed in the Bharat Interface for Money app.

Your account need to be enabled for mobile banking to use Bharat Interface for Money. Your mobile number should be registered with the Bank.

The iMobile Pay app is available on the appstore of your smartphone – Windows App Store. Please visit the app store from your mobile device and download the app.

The beneficiary details required are:

• Beneficiary's 10 digit mobile number
• MMID of the beneficiary customer

Yes, you can transfer money from your ICICI Bank account to a beneficiary who has an account within the IMPS participating banks.

We request you to follow the below steps to add the Non ICICI bank Payee in your account.

Internet Banking:

Logon to Internet Banking with your user ID and password > Payments & Transfer > Manage Payees > Click on add payee under " Add other bank payee "> Enter the required details and submit it.

iMobile:

IMobile: Once you Login to Imobile click on > Funds transfer> Add new payee> Select the type of payee and enter the required details and submit it.

You can transfer funds to the payee which you have registered after confirming the registration of payee which is a one time registration.

Your payee should communicate his MMID to you to receive fund in his account.

Full Account is openloop prepaid account. As you meet our documentation guidelines and your KYC is successfully verified by ICICI Bank , your account is automatically updated to a Full Account and you can avail all the services offered by Mobile Money like cash withdrawal , fund transfer , DTH Recharge , Bill Payments, Deposit Money

Yes, you will get an alert over SMS on your mobile phone with details of the fund transfer.

No, you cannot operate your account from both the iPhones. In order to operate your account from the second iPhone, follow the steps given below:

Deactivate iMobile application from your first iPhone by following the steps:
1.Login >> Go to Services >> Deactivate or Call up the call center to deactivate
2.Activate the application in your second iPhone. In order to do so, you have to request for activation code by sending an SMS "imobile iphone" to 5676766.

Click on the transaction you want to tag and you will get an option of Add Comment, Addyour personalised comment and click on save. The transaction has been tagged successfully.

Quick Pay is a bill payment service available in iMobile Application where the customer need not register the biller. The customer can pay his bill in simple steps, by selecting the biller from the list, providing bill details and amount, selecting the bank account from which the funds need to be debited and performing grid card authentication.

ICICI Bank does not charge for this service. Operator charges for the GPRS service will be applicable.

Yes, you can pay any bill by entering bill details and amount. The amount will be debited from your Bank Account.

UPI is designed to adhere to the two factor guidelines of RBI. If you lose your SIM card/mobile, the other person would still need to know your UPI PIN and/or the login PIN of iMobile and Pockets to transact on your accounts.

The beneficiary can use the funds immediately on receipt of credit in the account.

Quick Pay is a bill payment service available in iMobile Application where the customer need not register the biller. The customer can pay his bill in simple steps, by selecting the biller from the list, providing bill details and amount, selecting the bank account from which the funds need to be debited and performing grid card authentication.

Please select from below option:

1. Is m-pesa safe and secure?

When you register for m-pesa, you will set your confidential Personal Identification Number (PIN). PIN is required to authorise all your transactions and to get any account information. The PIN is not stored anywhere on the phone or at any server. The transmission between you and the server is highly secure and is done using encryption mechanism ensuring highest safety and security standards. The PIN is known to the m-pesa Account holder only. Even people at Vodafone or at the Bank do not have access to your PIN as it is stored in our system in an encrypted format. Your money will always be safe even if you have accidently lost your phone, so long as you have not disclosed your PIN to anyone.

Every transaction through your bank account will be recorded by the Bank and you can view all your past transactions in the 'Transaction History' section on the Bharat Interface for Money App.

You can send money from the Bharat Interface for Money app Home screen -

1. Click Send Money Option
2. Enter or select the receiver's mobile number, Aadhaar number or Payment Address (you can select from your contact list or enter it manually)
3. Enter the amount you want to send
4. Your default bank account gets selected
5. Enter UPI PIN and send.

Alternately, you can also scan a QR code and pay via the 'Scan & Pay' option.

This is a banking network (UPI) requirement. The mobile number which is used to register with Bharat Interface for Money is used to match the bank accounts linked against it.

You can set your UPI PIN by going to Main Menu > Bank Accounts . Set UPI PIN for the selected account. You will be prompted to enter the last 6 digits of your Debit/ ATM card along with the expiry date. You will then receive an OTP which you will enter and set your UPI PIN.

Note - UPI PIN is not the same as MPIN provided by your bank for mobile banking.

Bharat Interface for Money (BHIM) app is currently available on Android (Above 4). We will be making the app available on other platforms very soon. The BHIM App can be downloaded from Google Playstore, for smart phones. For feature phones, by dialling *99# one can use Bharat Interface for Money.

All payments over Bharat Interface for Money are linked to your bank account and transactions get completed within a few seconds.

To generate the MMID for IMPS transaction, you need to SMS: MMID<space>last 4 digits of your Account Number to 9222208888.

You will receive an SMS carrying your 7-digit MMID for the bank account, e.g., 9229134. You can similarly generate MMIDs for all other accounts that you may have with us.

To know your account balance, you need to SMS: IBAL(space)Last 6 digits of Account Number to 9215676766 from your registered mobile number.

To know your last 3 transaction details, you need to SMS: ITRAN(space)Last 6 digits of Account Number send it to 9215676766 from your registered mobile number.

You can generate your MMID through any of the following channels:
Internet: Login to ICICI Bank.com >> Click on Generate / Retrieve MMID on your left hand side menu bar >> select the account for which MMID needs to be generated >> click on Generate / Retrieve MMID.

SMS: sms MMID [space] last 4 digits of your account number to 9222208888 >> You will receive an SMS carrying your 7-digit MMID for this bank account, e.g., 9229134.

Adding a beneficiary for IMPS is similar to adding the payee online for NEFT & RTGS. You can add the payee if you are doing a transfer with IFSC code. Follow the below steps for adding a payee:

Login to your Internet Banking account> select the option 'Payment & Transfer> fund transfer> An account in other bank through NEFT, RTGS or IMPS with IFSC code> select this option for adding a payee

OR

You can transfer with the 7-digit MMID and the 10-digit mobile number of the beneficiary. There is no pre-registration required for the beneficiary.

Also customer can add payee through Imobile as well. Customer has to follow below step for adding payee Login to Imobile>fund transfer>Outside ICICI bank>IMPS>Add new Payee

You can deposit cash at any authorised M-Pesa agent location. No one other than an authorised M-Pesa agent can deposit money into your account. To know the M-Pesa agent near you, you may send an SMS – 'M-Pesa <city>' to 111.

To ensure security of your account information and all your transactions, a number of security features have been built into iMobile Pay:

• iMobile Pay can only be activated on your mobile number registered with the Bank.
• Secure Login - Mobile Banking via iMobile Pay app requires secure login for access. No one is able to access your account information without knowing your unique USER ID- Password or MPIN.
• Data Encryption – Only limited information such as account numbers, and nicknames of your payees and billers are stored locally on your mobile device. All other account-related data resides at ICICI Bank - just as with Internet Banking. All data placed into local storage on the mobile device is encrypted. This ensures that if the mobile device is lost or stolen, the data stored by the mobile application in local storage is unreadable.
• No Identifiable Information – SMS texts or alerts from ICICI Bank never include any personally identifiable information, such as your full account number, email address or mobile number. Your USER ID and Password will never be included in any of the text messages or alerts you receive from the Bank.
• Grid Card Authentication- NRI customers using iMobile Pay app will require Grid card authentication for completing financial transactions. For retail customers, transactions amounting to more than INR 100,000 will require grid authentication.

No. ICICI Bank does not charge a fee for using iMobile Pay app. Your telecom operator may charge for use of data (Internet browsing) or sms on your mobile device.

A common infrastructure has been set-up amongst participant banks, in association with the National Payment Corporation of India, to enable real time funds transfers across banks. Please visit www.icicibank.com for a list of banks currently providing IMPS to their customers.

The beneficiary (ICICI Bank or other bank customer) should have his mobile number registered with his respective bank where he intends to receive the money. He should also have a valid 7-digit MMID provided by his bank. For each bank account number the beneficiary would have a different MMID. Please note that different customers of a Bank can have same MMIDs.

The beneficiary details required to send money are mobile number and MMID. Before funds are credited into an account, the corresponding mobile number and MMID are verified. Only when both - the mobile number and the MMID - of the beneficiary match, funds are debited from your account and credited to the beneficiary. Else, the transaction fails and, no money get debited from your account.

IMPS service is available 24 hours of the day, all days of the week, throughout the year. There are no holiday restrictions on IMPS transactions.

The beneficiary can use the funds immediately on receipt of credit in the account.

If the IMPS transaction is failed/ void/ timed out, please check 2 working days after the transaction, the amount would be credited to the beneficiary account or refunded in your account.

In case the amount does not get credited to the beneficiary account within 2 working days after the transaction nor there is any refund in your account, we request you to call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the Customer Care numbers, please click here.

Alternatively, you may write to us at customer.care@icicibank.com for further assistance.

No.

Aircel ICICI Bank Mobile Money is a prepaid account for Aircel subscribers. Using this account you can deposit money, pay your bills transfer money through their mobile phone. Money can be withdrawn from the nearest authorized Aircel ICICI Bank Mobile Money agent.

Yes, Mobile Money works on any mobile model / handset. You don't need a smart phone or GPRS enabled handset. All you have to do is register and dial *345# and you will be able to use the menu.

Any Indian resident who is 18 years and above can apply for Mobile Money. You can have only one Mobile Money account in your name.

You can get a Mini statement by visiting "My Account" menu in your mobile money application. You can request for a detailed statement by calling customer service and statement would be mailed at your registered address. Please note that detailed statement is available at a fee of Rs. 50.

You can get a Mini statement by visiting "My Account" menu in your Mobile Money application. You can request for a detailed statement by calling the customer care at *345# and the statement would be mailed at your registered address. Please note that detailed statement is available at a fee of Rs. 50.

Yes, As long as you use the same number, no change is required.

Step 1: Visit the registration counter in your location and click on ‘Issue tag’ on the right-hand corner of the Mobile Wallet (MOWA) app installed at the counter. 

Step 2: Enter the basic details in the registration page.

Step 3: You will receive a One-Time Password (OTP) in your registered mobile number. Enter the OTP to complete the registration process.

Step 4: After successful registration, click on ‘Issue Tag’ again and enter your registered mobile number. Once the tag is issued, place it on the tag reader at the counter for five to 10 seconds to complete the tag activation process. Please note that a tag issuance fee will be applicable.

Step 5: The tag is ready to use after successful activation.

No, you cannot operate your account from both the iPhones. In order to operate your account from the second iPhone, follow the steps given below:

Deactivate iMobile application from your first iPhone by following the steps:
1.Login >> Go to Services >> Deactivate or Call up the call center to deactivate
2.Activate the application in your second iPhone. In order to do so, you have to request for activation code by sending an SMS "imobile iphone" to 5676766.

Quick Pay is a bill payment service available in iMobile Application where the customer need not register the biller. The customer can pay his bill in simple steps, by selecting the biller from the list, providing bill details and amount, selecting the bank account from which the funds need to be debited and performing grid card authentication.

1. Please ensure that the mobile number linked to your Pockets mobile application is the same as the mobile number registered with the bank whose account you woul’d like to link.
2. In Pockets mobile application, navigate to the UPI screen by clicking on “UPI” on the home screen. Then navigate to "Manage" tab then click on "Add My bank accounts".
3. Choose your VPA. You can use your existing VPA if you have already created one or create a new one.
4. On the next screen, search for and choose the bank hold an account with.
5. The next page should list the bank accounts held with the chosen bank and linked to the same mobile number
6. Choose the account you would like to add. If you already have an UPI PIN, choose the option "Use Existing UPI PIN" and enter your UPI PIN associated with this bank account to complete the linking process
7. Alternatively, choose the option "UPI PIN". Enter your Debit Card details as directed on the next screen. You should have received an OTP from your bank at this point. Enter the OTP and also customer has to put his ATM pin as well for set UPI PIN
8. Choose your UPI PIN for this account. This UPI PIN will be used in the future for every transaction that you make on this account. Ensure you don’t reveal this UPI PIN to anyone else.
9. When your Debit Card details are validated with your bank, your account will be linked instantly to Pockets mobile application
10. Currently, linking of other bank accounts is not supported in iMobile

In iMobile

1. Login to iMobile and click on UPI.
2. Click on UPI and then choose "Collect via UPI"
3. Enter the details of the transaction such as the VPA of the person you would like to collect from, amount and remarks. If you have multiple accounts/virtual payment addresses, you can choose the VPA you would like to credit. You can also choose if you would like to receive the money immediately or in the next 7 days. Click on Submit
4. Please review the next screen carefully to ensure you have filled all details correctly.
5. Click on Submit to initiate a Collect payment via UPI. When the person you have requested money from authorises the transaction and money is credited into your account, you will be notified.

In Pockets

1. Login to Pockets mobile application and Click on UPI.
2. Click on "Collect Money using UPI".
3. Enter the details of the transaction such as the VPA of the person you would like to collect from, amount and remarks. If you have multiple accounts/virtual payment addresses, you can choose the VPA you would like to credit. You can also choose if you would like to receive the money immediately or in the next 7 days. Click on Next.
4. Please review the next screen carefully to ensure you have filled all details correctly.
5. Click on "Confirm" to initiate your fund transfer. When the person you have requested money from authorises the transaction and money is credited into your account, you will be notified.

In iMobile

1. You will receive a notification stating that you have a collect pay request. You can click on the notification to open the iMobile application.
2. Alternately, login to iMobile and navigate to the Funds Transfer section.
3. Click on UPI and then choose "Pending UPI transactions"
4. Please review the next screen carefully to ensure you recognise the person or merchant who has initiated the collect request on you.
5. When you click on "Submit", you may be asked to enter grid card authentication details. Upon submission of these details, funds will be transferred instantly to the beneficiary.

In Pockets

1. You will receive a notification stating that you have a collect pay request. You can click on the notification to open the Pockets mobile application.
2. Alternately, login to Pockets and navigate to the UPI section.
3. Under UPI, choose "Respond to Pay request"
4. Please review the next screen carefully to ensure you recognise the person or merchant who has initiated the collect request on you. You can choose to change the default account of your VPA from which the payment needs to be made.
5. If you have chosen an ICICI Bank account, the account will be debited when you click on "Confirm". If you have chosen another bank account, you will be prompted to enter your UPI PIN of the bank account. This is the MPIN that you would have set when you registered this account in Pockets.
6. Upon submission of these details and verification, funds will be transferred instantly to the beneficiary.

iMobile

You can check your transaction status using "UPI Transaction history" button inside "Account Services" on iMobile.

Pockets
In Pockets, navigate to the "UPI" section and choose "UPI Transaction History". Choose your VPA (if you have multiple) and enter the date range of interest to view your transactions.

You will get an SMS on your registered mobile number on successful completion of the UPI transaction.

In iMobile, you can navigate to "Pending UPI transactions" under "UPI Transaction history" tab which is in "UPI" section. Here, you will find the list of transactions that are pending with you under the tab "Pending with Me". Choose a transaction that you would like to authorise and press the Confirm button to authorise it.
In Pockets, you can navigate to "Respond to collect request" tab.Here, you will find the list of transactions under the "I Owe" section. Choose a transaction that you would like to authorise. If you are debiting a Non-ICICI Bank account, you will be asked to enter the UPI PIN of that account to successfully process the transaction

Quick Pay is a bill payment service available in iMobile Application where the customer need not register the biller. The customer can pay his bill in simple steps, by selecting the biller from the list, providing bill details and amount, selecting the bank account from which the funds need to be debited and performing grid card authentication.

As soon as your merchant has processed the refund from its end, it should be instantly available in your deafult bank account.

We will not auto deduct payments from your account.

Please first check the data connectivity. If you have entered your Payment Address at the merchant app, please re-check your Payment Address and re-try the transaction. Please check your pending transactions tab to check if the collect request has reached you.

Through Bharat Interface for Money you can make the following type of transactions -

1. Request or Send Money via Payment Address
2. Send Money to Aadhaar Number
3. Request or Send Money to Mobile number
4. Send Money through MMID, Mobile No.
5. Send Money through IFSC code, Account No.

Alternatively, you can use the scan and pay option for Merchant payments.

Yes. Payment can be made via IFSC/ Account number or MMID/ Mobile number, if the person is not registered on Bharat Interface for Money.

You can request money from the Bharat Interface for Money app Home screen -

1. Select Request Money
2. Enter or select the receiver's mobile number, Aadhaar number or Payment Address (you can select from your contact list or enter it manually)
3. Enter the amount you want to request
4. Click Send This. The transaction will remain pending until the payment is received. You will be notified when the money is transferred to you. You may also request money by sharing your QR code. Go to Home Screen > Profile > Choose account to get QR code.

All payments are instant and 24X7 regardless of your bank's working hours!

Please ensure that the mobile number linked to your bank account is same as the one verified in Bharat Interface for Money App. If it is not the same, your bank accounts will not be fetched by the UPI platform. Also, only Savings and Current bank accounts are supported by Bharat Interface for Money.

Payment Address is an Address which uniquely identifies a person's bank account. For instance, the Payment Address for Bharat Interface for Money customers is in the format xyz@upi. You can just share your Payment Address with anyone to receive payments (no need for bank account number/ IFSC code, etc.). You can also send money to anyone by using their Payment Address.

Note - Do not share your confidential UPI PIN with anyone.

At the time of registration you will be providing us with the Debit card details and with the use of your mobile number registered to your bank account, we will pre-fetch the details from your bank. All the information exchange happens over secure banking networks and we don't store it. Your information is safe!

Currently, Bharat Interface for Money supports linking of one bank account at a time. At the time of account set-up, you can link your preferred bank account as the default account. In case you want to link another bank account, you can go to Bank Account > Click on the three dots on right side top of the page > Choose Change Account.

Bharat Interface for Money (BHIM) app is currently available on Android (Above 4). We will be making the app available on other platforms very soon. The BHIM App can be downloaded from Google Playstore, for smart phones. For feature phones, by dialling *99# one can use Bharat Interface for Money.

To start using Bharat Interface for Money all you need is a Smartphone, Internet access, a bank account that supports UPI payments and a mobile number linked to the bank account. Link your bank account to UPI through the app.

To generate the MMID for IMPS transaction, you need to SMS: MMID<space>last 4 digits of your Account Number to 9222208888.

You will receive an SMS carrying your 7-digit MMID for the bank account, e.g., 9229134. You can similarly generate MMIDs for all other accounts that you may have with us.

You should enter the last 6 digits of account number from which you want to transfer funds. You can use only those accounts which are registered for mobile banking and linked to your unique user id.

If you are an ICICI Bank customer, you can register a complaint by calling our call center. Your query will be resolved within 5 working days.

An SMS is sent to the customer with the Reference number of the transaction.

• Aircel subscribers need to visit the nearest authorized Aircel ICICI Bank Mobile Money outlet and request for the Mobile Money services
• Agent would provide an account opening form which customers need to fill and submit the same to the agent along with proof of address, proof of identity and a photograph.
• Pay a minimum initial deposit of Rs.100 which would be credited to your Mobile Money account post activation.
• Agent would activate your Mobile Money account post which you would receive a message confirming same.
• Your Mobile Money Account would now be registered as Instant Account. Dial *345# and create your secure MPIN of your choice. You need to use this 4 digit MPIN every time when you make any transaction
• After KYC is completed by ICICI Bank your instant account is automatically upgraded to Full Account You can now avail all features offered by Aircel ICICI Bank Mobile Money. 

Yes

No, you cannot operate your account from both the iPhones. In order to operate your account from the second iPhone, follow the steps given below:

Deactivate iMobile application from your first iPhone by following the steps:
1.Login >> Go to Services >> Deactivate or Call up the call center to deactivate
2.Activate the application in your second iPhone. In order to do so, you have to request for activation code by sending an SMS "imobile iphone" to 5676766.

Click on the transaction you want to tag and you will get an option of Add Comment,Add your personalised comment and click on save. The transaction has been tagged successfully.

Quick Pay is a bill payment service available in iMobile Application where the customer need not register the biller. The customer can pay his bill in simple steps, by selecting the biller from the list, providing bill details and amount, selecting the bank account from which the funds need to be debited and performing grid card authentication.

ICICI Bank does not charge for this service. Operator charges for the GPRS service will be applicable.

1. Please ensure that the mobile number linked to your Pockets mobile application is the same as the mobile number registered with the bank whose account you woul’d like to link.
2. In Pockets mobile application, navigate to the UPI screen by clicking on “UPI” on the home screen. Then navigate to "Manage" tab then click on "Add My bank accounts".
3. Choose your VPA. You can use your existing VPA if you have already created one or create a new one.
4. On the next screen, search for and choose the bank hold an account with.
5. The next page should list the bank accounts held with the chosen bank and linked to the same mobile number
6. Choose the account you would like to add. If you already have an UPI PIN, choose the option "Use Existing UPI PIN" and enter your UPI PIN associated with this bank account to complete the linking process
7. Alternatively, choose the option "UPI PIN". Enter your Debit Card details as directed on the next screen. You should have received an OTP from your bank at this point. Enter the OTP and also customer has to put his ATM pin as well for set UPI PIN
8. Choose your UPI PIN for this account. This UPI PIN will be used in the future for every transaction that you make on this account. Ensure you don’t reveal this UPI PIN to anyone else.
9. When your Debit Card details are validated with your bank, your account will be linked instantly to Pockets mobile application
10. Currently, linking of other bank accounts is not supported in iMobile

You can check your transaction status using "UPI Transaction history" button inside "Account Services" on iMobile.

Pockets
In Pockets, navigate to the "UPI" section and choose "UPI Transaction History". Choose your VPA (if you have multiple) and enter the date range of interest to view your transactions.

UPI is designed to adhere to the two factor guidelines of RBI. If you lose your SIM card/mobile, the other person would still need to know your UPI PIN and/or the login PIN of iMobile and Pockets to transact on your accounts.

You will get a notification on your iMobile or Pockets application when the transaction has been successfully authorised. Alternatively, in iMobile you can navigate to 'Pending UPI transactions' under UPI tab which is in 'Funds Transfer' section. Here, you will find the list of transactions that are pending with others under the tab 'Pending with Payer'.In Pockets, you can navigate to 'Respond to Pay request' section. Here, you will find the list of transactions that are pending with others in the section 'Owed To Me'.

In iMobile, you can navigate to "Pending UPI transactions" under "UPI Transaction history" tab which is in "UPI" section. Here, you will find the list of transactions that are pending with you under the tab "Pending with Me". Choose a transaction that you would like to authorise and press the Confirm button to authorise it.
In Pockets, you can navigate to "Respond to collect request" tab.Here, you will find the list of transactions under the "I Owe" section. Choose a transaction that you would like to authorise. If you are debiting a Non-ICICI Bank account, you will be asked to enter the UPI PIN of that account to successfully process the transaction

Quick Pay is a bill payment service available in iMobile Application where the customer need not register the biller. The customer can pay his bill in simple steps, by selecting the biller from the list, providing bill details and amount, selecting the bank account from which the funds need to be debited and performing grid card authentication.

1. Is m-pesa safe and secure?

When you register for m-pesa, you will set your confidential Personal Identification Number (PIN). PIN is required to authorise all your transactions and to get any account information. The PIN is not stored anywhere on the phone or at any server. The transmission between you and the server is highly secure and is done using encryption mechanism ensuring highest safety and security standards. The PIN is known to the m-pesa Account holder only. Even people at Vodafone or at the Bank do not have access to your PIN as it is stored in our system in an encrypted format. Your money will always be safe even if you have accidently lost your phone, so long as you have not disclosed your PIN to anyone.

2. When should I set my PIN?

As soon as your registration is completed, you will receive an SMS confirming the same. You should immediately change the default PIN to a number of your choice.

3. How do I protect my PIN?

Please keep your PIN secret and do not share it with anyone. We will never call you for your PIN or ask for it when you call us. In case, you feel your PIN has been compromised any time, please reset it to a number of your choice or call Customer support to have it reset.

4. I forgot my PIN. What should I do?

Please call Customer support to have it reset. You will be sent a temporary PIN via SMS after necessary verification. You need to change this PIN within 48 hours in order to use the service.

5. Will I be informed when my account gets credited or debited?

Yes. A confirmation SMS will be sent whenever a transaction is processed from your account.

6. Can my account get locked? What should I do?

Yes, if we detect suspicious activity on your account, we may sometimes lock the account. This is largely to protect your money.

As soon as your merchant has processed the refund from its end, it should be instantly available in your deafult bank account.

This is a feature of the UPI payment platform (built by NPCI- an RBI regulated entity). The UPI platform retrieves the accounts details linked with your mobile number in a masked manner i.e. Bharat Interface for Money can't see all the details. This exchange is done over secure banking networks and we don't store or ever use it.

Please first check the data connectivity. If you have entered your Payment Address at the merchant app, please re-check your Payment Address and re-try the transaction. Please check your pending transactions tab to check if the collect request has reached you.

Through Bharat Interface for Money you can make the following type of transactions -

1. Request or Send Money via Payment Address
2. Send Money to Aadhaar Number
3. Request or Send Money to Mobile number
4. Send Money through MMID, Mobile No.
5. Send Money through IFSC code, Account No.

Alternatively, you can use the scan and pay option for Merchant payments.

Yes. Payment can be made via IFSC/ Account number or MMID/ Mobile number, if the person is not registered on Bharat Interface for Money.

You can request money from the Bharat Interface for Money app Home screen -

1. Select Request Money
2. Enter or select the receiver's mobile number, Aadhaar number or Payment Address (you can select from your contact list or enter it manually)
3. Enter the amount you want to request
4. Click Send This. The transaction will remain pending until the payment is received. You will be notified when the money is transferred to you. You may also request money by sharing your QR code. Go to Home Screen > Profile > Choose account to get QR code.

You can send money from the Bharat Interface for Money app Home screen -

1. Click Send Money Option
2. Enter or select the receiver's mobile number, Aadhaar number or Payment Address (you can select from your contact list or enter it manually)
3. Enter the amount you want to send
4. Your default bank account gets selected
5. Enter UPI PIN and send.

Alternately, you can also scan a QR code and pay via the 'Scan & Pay' option.

All payments are instant and 24X7 regardless of your bank's working hours!

Yes,you can send money using the Bharat Interface for Money app from your UPI enabled bank account. You will need to register and set a UPI PIN using the debit card details linked to the bank account. If your beneficiary’s bank account is also linked to UPI, you can simply use their mobile number or Payment Address to transfer. If not, you can use IFSC code, Bank account or MMID, Mobile number to send money.

Please ensure that the mobile number linked to your bank account is same as the one verified in Bharat Interface for Money App. If it is not the same, your bank accounts will not be fetched by the UPI platform. Also, only Savings and Current bank accounts are supported by Bharat Interface for Money.

Payment Address is an Address which uniquely identifies a person's bank account. For instance, the Payment Address for Bharat Interface for Money customers is in the format xyz@upi. You can just share your Payment Address with anyone to receive payments (no need for bank account number/ IFSC code, etc.). You can also send money to anyone by using their Payment Address.

Note - Do not share your confidential UPI PIN with anyone.

At the time of registration you will be providing us with the Debit card details and with the use of your mobile number registered to your bank account, we will pre-fetch the details from your bank.All the information exchange happens over secure banking networks and we don't store it. Your information is safe!

Currently, Bharat Interface for Money supports linking of one bank account at a time. At the time of account set-up, you can link your preferred bank account as the default account. In case you want to link another bank account, you can go to Bank Account > Click on the three dots on right side top of the page > Choose Change Account.

Bharat Interface for Money (BHIM) app is currently available on Android (Above 4). We will be making the app available on other platforms very soon. The BHIM App can be downloaded from Google Playstore, for smart phones. For feature phones, by dialling *99# one can use Bharat Interface for Money.

To start using Bharat Interface for Money all you need is a Smartphone, Internet access, a bank account that supports UPI payments and a mobile number linked to the bank account. Link your bank account to UPI through the app.

To generate the MMID for IMPS transaction, you need to SMS: MMID<space>last 4 digits of your Account Number to 9222208888.

You will receive an SMS carrying your 7-digit MMID for the bank account, e.g., 9229134. You can similarly generate MMIDs for all other accounts that you may have with us.

To know your account balance, you need to SMS: IBAL(space)Last 6 digits of Account Number to 9215676766 from your registered mobile number.

You can generate your MMID through any of the following channels:
Internet: Login to ICICI Bank.com >> Click on Generate / Retrieve MMID on your left hand side menu bar >> select the account for which MMID needs to be generated >> click on Generate / Retrieve MMID.

SMS: sms MMID [space] last 4 digits of your account number to 9222208888 >> You will receive an SMS carrying your 7-digit MMID for this bank account, e.g., 9229134.

Adding a beneficiary for IMPS is similar to adding the payee online for NEFT & RTGS. You can add the payee if you are doing a transfer with IFSC code. Follow the below steps for adding a payee:

Login to your Internet Banking account> select the option 'Payment & Transfer> fund transfer> An account in other bank through NEFT, RTGS or IMPS with IFSC code> select this option for adding a payee

OR

You can transfer with the 7-digit MMID and the 10-digit mobile number of the beneficiary. There is no pre-registration required for the beneficiary.

Also customer can add payee through Imobile as well. Customer has to follow below step for adding payee Login to Imobile>fund transfer>Outside ICICI bank>IMPS>Add new Payee

You can deposit cash at any authorised M-Pesa agent location. No one other than an authorised M-Pesa agent can deposit money into your account. To know the M-Pesa agent near you, you may send an SMS – 'M-Pesa <city>' to 111.

To ensure security of your account information and all your transactions, a number of security features have been built into iMobile Pay:

• iMobile Pay can only be activated on your mobile number registered with the Bank.
• Secure Login - Mobile Banking via iMobile Pay app requires secure login for access. No one is able to access your account information without knowing your unique USER ID- Password or MPIN.
• Data Encryption – Only limited information such as account numbers, and nicknames of your payees and billers are stored locally on your mobile device. All other account-related data resides at ICICI Bank - just as with Internet Banking. All data placed into local storage on the mobile device is encrypted. This ensures that if the mobile device is lost or stolen, the data stored by the mobile application in local storage is unreadable.
• No Identifiable Information – SMS texts or alerts from ICICI Bank never include any personally identifiable information, such as your full account number, email address or mobile number. Your USER ID and Password will never be included in any of the text messages or alerts you receive from the Bank.
• Grid Card Authentication- NRI customers using iMobile Pay app will require Grid card authentication for completing financial transactions. For retail customers, transactions amounting to more than INR 100,000 will require grid authentication.

No. ICICI Bank does not charge a fee for using iMobile Pay app. Your telecom operator may charge for use of data (Internet browsing) or sms on your mobile device.

The beneficiary (ICICI Bank or other bank customer) should have his mobile number registered with his respective bank where he intends to receive the money. He should also have a valid 7-digit MMID provided by his bank. For each bank account number the beneficiary would have a different MMID. Please note that different customers of a Bank can have same MMIDs.

Yes, you can transfer money from your ICICI Bank account to a beneficiary who has an account within the IMPS participating banks.

We request you to follow the below steps to add the Non ICICI bank Payee in your account.

Internet Banking:

Logon to Internet Banking with your user ID and password > Payments & Transfer > Manage Payees > Click on add payee under " Add other bank payee "> Enter the required details and submit it.

iMobile:

IMobile: Once you Login to Imobile click on > Funds transfer> Add new payee> Select the type of payee and enter the required details and submit it.

You can transfer funds to the payee which you have registered after confirming the registration of payee which is a one time registration.

The beneficiary can use the funds immediately on receipt of credit in the account.

1. Who can send money?

All Customers who have an M-Pesa Account can send money.

2. To whom can I send money?

You can send money to:

• Other registered M-Pesa customers as well as non-registered customers.
• Any bank account using IMPS/NEFT.

3. How long will it take to transfer the money?

Transfers to mobile numbers are instantaneous. If you are sending money to a bank account, IMPS will be instant and the transfer will take place as per the bank NEFT cycle.DayTransaction TimingsWorking days8:00 AM to 6:30 PM4. What details do I need to enter to send money to a M-Pesa customer?

You need to enter the recipient's mobile number and the amount you wish to send. You will have to authorise the transaction by entering your PIN.

5. What details do I need to enter to send money to a bank account?

To transfer money to a bank account you need to enter the following details:

• Beneficiary's mobile number
• Beneficiary's name (as registered with the bank)
• Beneficiary bank account number
• Beneficiary bank account IFSC Code
• Amount
• PIN

6. How will I know that the money has been transferred successfully?

If you are sending money to any mobile number, both you and the recipient will receive an SMS confirming the transfer. You can also dial *400# and check the balance to confirm. If you are sending money to a bank account, you will instantly receive an SMS confirming the request. As soon as the money request is registered with ICICI Bank, you will receive another SMS confirming the same. In case, of rejection of your request, you will receive an SMS stating the same.

7. What happens if the transaction has failed?

In the event of a failed transaction due to network issue, if you are sending money to mobile number, the amount will not be debited from your account. You will also receive an SMS informing you about the failure of the transaction. If you are sending money to a bank account, then the amount will be refunded to your account within 5 working days.

8. Do I need to register the recipient?

No, this is not compulsory. You can send money to a non-registered customer too.

9. Is there any charge for sending money?

Yes. There are charges applicable for this service. The charges are as mentioned earlier.

10. What is the maximum / minimum amount I can send?

11. Can only registered user send money?

Yes. Only those customers who have activated their M-Pesa Mobile Money Account can send money.

12. Can only registered user receive money?

No, both registered and unregistered user can receive money.

13. What is the TAT to withdraw money by an unregistered user?

If money is not en-cashed in 30 days by an unregistered user, it is credited back to the sender.

ICICI Bank has launched Proximity Payment Solution, a simple tap and pay experience using Near Field Communication (NFC) enabled tag. This solution has several benefits:

Replaces cash/ card/ vouchers with just a Tap N Pay tag
Saves time and effort
Sends instant payment confirmation via SMS to the customer with the transaction amount and balance.
For more details, please click here.

In iMobile

1. Login to iMobile and click on UPI.
2. Click on UPI and then choose "Collect via UPI"
3. Enter the details of the transaction such as the VPA of the person you would like to collect from, amount and remarks. If you have multiple accounts/virtual payment addresses, you can choose the VPA you would like to credit. You can also choose if you would like to receive the money immediately or in the next 7 days. Click on Submit
4. Please review the next screen carefully to ensure you have filled all details correctly.
5. Click on Submit to initiate a Collect payment via UPI. When the person you have requested money from authorises the transaction and money is credited into your account, you will be notified.

In Pockets

1. Login to Pockets mobile application and Click on UPI.
2. Click on "Collect Money using UPI".
3. Enter the details of the transaction such as the VPA of the person you would like to collect from, amount and remarks. If you have multiple accounts/virtual payment addresses, you can choose the VPA you would like to credit. You can also choose if you would like to receive the money immediately or in the next 7 days. Click on Next.
4. Please review the next screen carefully to ensure you have filled all details correctly.
5. Click on "Confirm" to initiate your fund transfer. When the person you have requested money from authorises the transaction and money is credited into your account, you will be notified.

We require few more details of your account hence, we request you to call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the Customer Care numbers, please click here

If you are a registered mobile banking customer of ICICI Bank, no more registrations are required. IMPS service is available over iMobile and USSD channels

Yes, this is possible. You will need to register your mobile number for Mobile Banking with all accounts that you may want to link.

You need to provide a documentary proof of your identity, address and signature.

In case that you are not able to submit documents at the time of registration you can still use the services offered under Instant account. Later you can visit the same Mobile Money agent, and provide him with the required documents. Post successful KYC by ICICI Bank, your account will be updated to Full Account.

If your verification fails because of lack of documentation, we will intimate you and you may need to re-submit all documents.

Maximum value of transaction is Rs. 50000 per day and Rs. 100,000 per month for a Full KYC Wallet. In case of Instant account, the transaction limits would be Rs.10,000 per day and Rs.20,000 per month.

No, the amount in your Mobile Money Account does not earn any interest.

Yes, you need to deposit a minimum of Rs. 100 while opening a account?

Yes, the minimum balance to be maintained is Rs. 25

Aircel subscribers can call on 345 to reach customer care. Calls to *345# will be Toll Free. You may reach our Call Center using any other mobile connection on 7373000345. Calls to 7373000345 will be charged as per your existing tariff.

You will always get a confirmation SMS after every transaction. In case you don't receive one please check your transaction history in USSD and if that it is also not updated with details of your transaction, please call our customer care at *345# from your registered mobile number.

No. Once you make payment, there no way to reverse it. Please ensure that you enter correct mobile number while making payments.

Yes, you can pay for anyone else.

Your account is debited as soon as you initiate a payment request and will be sent to the biller within two days. Every payment made by you carries a unique transaction ID that can be used to track each payment independently.

This will depend upon the biller. You can make a payment in full or in part depending upon whether the biller provides you with that facility.

No. You can only make payments only to participant billers.

If you forget your MPIN you can call the customer care at *345# from your registered mobile number and request them to reset your MPIN. After required authentication your MPIN would be reset.

Your money on mobile is always safe by your 4-digit MPIN, as long as you do not disclose it to anyone. In case of loss of SIM or phone, please block your iMobile app by calling our Customer Care. To know the Customer Care numbers, please click here.

Please check your account balance and activity history. If you are still unsure of the status of your transaction, please call customer care at *345# from your registered mobile number.

Please check your account balance and activity history. If you are still unsure of the status of your transaction, please call customer care at *345# from your registered mobile number.

You should answer the security questions and have the transaction ID.

MPIN should be numeric and should comprise of 4 digits.There should be no spaces between the digits.

For security reasons, your account will be locked automatically after 3 wrong attempts. You need to contact customer care at *345# from your registered mobile number for getting it unlocked. After necessary authentication, the MPIN is reset.

For closing the account you need to visit any authorized Aircel ICICI Bank Mobile Money agent and submit the account modification form with a closure request. Only after due verification your account closure request will be considered.

If you are using instant account you cannot withdraw remaining amount from you account. You are requested to spend your balance in transactions or you can transfer money to any bank account before you submit an application to close account disconnection.

Customers using Full Account can do following

• Withdraw money from authorized agent
• Transfer e-money to their bank account or any other account.
• Spend balance e-money before account closure

Customers need to submit an account modification request at authorized Mobile money outlet along with self attested Proof of Identity.

If you have not used your account for continuous 6 months then your account would be declared dormant . However customers will receive two SMS, one 15 days and other 2 days prior their dormancy date informing them about dormancy. Please note Rs.10 per month would be charged on your account if it is dormant.

Please call us on *345# from your registered mobile number for any more queries on Aircel ICICI Bank Mobile Number.

1. What is M-Pesa?

ICICI Bank and MCSL, a Vodafone group company, jointly present ‘M-Pesa’ a mobile money transfer service. This is an exclusive service for Vodafone subscribers. On applying for M-Pesa, customers get a mobile wallet issued by MCSL called ‘MCSL Wallet’ and also a Mobile Money Account with ICICI Bank. The Wallet and the Mobile Money Account are inter-operable and allow movement of money between both accounts seamlessly.

2. Who is a Registered User?

Registered M-Pesa users are customers who have a SIM on which they are registered at agents store and sign the terms and conditions document for the M-Pesa services and can do transactions via IVR/ USSD. They need a PIN to access their M-Pesa account. Money is received in M-Pesa account and the customers can withdraw it any time and in any amount. M-Pesa customers can do all transactions like sending money, withdraw, buy airtime, change PIN etc.

3. Who is an Unregistered User?

Unregistered M-Pesa users are customers who are not registered for the M-Pesa services and cannot do transactions via IVR/ USSD. They may be subscribers of Vodafone or any another mobile operator. They can withdraw money only if the voucher code received via SMS along with identity proof is available.

4. What can I do with M-Pesa?

You can send money to family and friends, recharge prepaid connection, pay postpaid bills, pay utility bills, pay for your shopping and much more with M-Pesa.

5. Who can use M-Pesa?

It can be used by Vodafone prepaid and postpaid mobile subscribers as well as any subscribers of other operators in India.

6. Do I need a GPRS enabled handset or a smart phone?

No. M-Pesa works on any mobile model/ handset. You do not need GPRS or a data plan. You just have to dial *400# and you will be able to use the menu.

7. Can anybody apply for M-Pesa? Can I have multiple accounts?

Any Indian resident who is 18 years and above can apply for M-Pesa. One person can have only one M-Pesa Account in his or her name.

8. What can I give as KYC documents for M-Pesa Account registration?

We need a documentary proof of your identity, address, a coloured passport size photograph and signature. Please bring the originals of proof of identity and address to the agent store for verification. This can be obtained from one document (Passport or Driving Licence) or through a combination of documents listed below PAN Card/ Voter's ID/ Valid ID cards from government departments/ marriage certificate/ utility bills (Electricity/ telephone)/ gas connection book/ municipal corporation bill/ letter from Housing Society (Only for the owners)/ Registered leave and Licence agreement (for tenants)/ credit card bill/ bank account statement (not older than three months)/ bank pass book/ wealth or income or sales or Service Tax Assessment order/ Life insurance premium receipt/ Registered Sale deed (for owners) and others.

9. Where all can I use M-Pesa?

Presently, you can use M-Pesa at all our Vodafone stores and authorised M-Pesa agents across all states in India.

10. Can I get a chequebook or account statement for my M-Pesa Account?

No. You will not get any cheque book for M-Pesa Account. You can get your last 5 transactions by dialing *400#. You can also call our Customer Care and request for a detailed account statement.

11. Can I visit ICICI Bank branch or ATM for accessing M-Pesa Account?

No. You can access your account directly through your mobile phone by dialing *400#.

12. I already have an ICICI Bank Account. Can I apply for M-Pesa Account?

Yes, you can apply for M-Pesa Account. As M-Pesa is a separate account from your ICICI Bank Account, you need to submit fresh set of documents for KYC and register for M-Pesa Account.

13. What is the maximum amount that I can hold as balance?

Maximum balance at any time for an M-Pesa Account is Rs. 1,00,000 for a KYC compliant customer.

14. What is maximum amount of cash that I can deposit in my account?

The maximum amount that you can deposit per day is Rs. 50,000 for KYC compliant customer.

15. What is the maximum amount that I can spend?

You can spend a maximum of Rs. 5,000 per transaction from your M-Pesa Account.

16. What is the maximum amount that I can send?

You can send a maximum of Rs. 5,000 per transaction to another M-Pesa customer. However, the sum total of money spent and sent in a particular day cannot exceed Rs. 50,000 for KYC compliant customer.

17. What is the minimum amount that I can send?

The minimum amount you can send at a time is Re. 1.

18. Is there a minimum balance requirement?

No, there is no minimum balance requirement. A customer is charged inactivity charges of Rs. 50 + GST if the account is inactive for a period of six months which is based on transactions you do.

It works on a USSD platform and it does not take any space of your handset.

You can pay any postpaid bill by sending a single SMS to 9222208888 in the below mentioned format:

BILLPAY <space> 10-Digit Mobile Number <space> Telecom Operator <space> Bill Amount <space> Last 6 digits of ICICI Bank Account No.
example : BILLPAY 9876543210 IDEA 1500 123456

Postpaid Bill Payment through SMS allows you to pay your mobile bill across 13 major operators available in India.

Operators available on this platform are

Yes, you can type your new mobile operator while sending SMS to 9222208888 for Postpaid Bill Payment.

Yes, you can provide last 6 digits of your non-primary account number from which you want your funds to get debited.

Minimum amount for Postpaid Bill Payment through SMS varies from Operator to Operator. The maximum amount you can pay for any Operator is Rs.1500. Below are the details.

There is no limit on number of Postpaid Bill Payment transaction through SMS service but it should not exceed Limit of INR 1500 per day per user.

ICICI Bank will charge 1% of the total amount of the Bill Payment. Also charges may be applied by the mobile operator for use of SMS.

You do not need to download any application unlike iMobile channel and you do not require any Internet.

Your account will be debited by entered value immediately. If you entered an invalid number, the amount will be credited back to your account within 72 hours.

In case a payment to wrong postpaid mobile number is done due to wrong entry by you, the amount will not be credited back to your account.You have to be careful while entering the beneficiary mobile number for payment.

To check your detailed statement,click hereand log in. Click on ’Excel/ PDF’ under ‘Export’.

No, there is no charge for registration. A fee is applicable for issuing tag.

You can fund your Tap N Pay Account in the following ways:

Deposit money either through National Electronic Funds Transfer (NEFT) using Internet Banking or via an SMS. To deposit via NEFT, send an e-mail to <icicibankmobilemoney@icicibank.com> mentioning the mobile number that is registered for Tap N Pay. The number will get updated for NEFT transactions in one working day. To fund your Tap N Pay Account through NEFT, log in to Internet Banking and create a ‘New Beneficiary’. Then create a ‘New Beneficiary Account Number’ by prefixing the keyword '<TNP867>', followed by your 10-digit registered mobile number. For example, if your mobile number is 1234567890, the Beneficiary Account Number should be TNP8671234567890. The IFSC Code is <ICIC0000106>.

To deposit via SMS, type <TNP867><Amount><Last 6 digits of your ICICI Bank Savings Account Number>and send to <9222208888> from your registered mobile number.

The transfer of funds happens immediately. If the transaction has failed, please wait for 2 working days for a refund. You can send an e-mail to icicibankmobilemoney@icicibank.comfor further assistance.

A Tap N Pay Account can be opened by ICICI Bank customers.

If you don't receive the OTP, you may call our Customer Care from your registered mobile number.

To know the local Customer Care numbers, pleaseclick here.

Please refresh the application by clicking on the Menu option on your phone and click on Refresh option.

You cannot reset the PIN, You will need to uninstall and reinstall the application again.

No, this app is only a Digital Passbook for you. Kindly use ICICI Bank iMobile application for making payments & fund transfer.

Yes, you can pay any bill by entering bill details and amount. The amount will be debited from your Bank Account.

You can pay your bill using Quick Pay, for amounts within the iMobile transaction limit of INR 50,000 per day.

If you have any more queries which is not included above please drop us a line at;and we shall get back to you.

Yes, you can. Choose your existing VPA while linking your second bank account. If you link more than 1 account to a VPA, you can set a default account to send and default account to receive money.

You need the VPA of the beneficiary or the remitter. You don’t need any other details to initiate a transaction.

If the transaction is failed/ void / timed out/ decline,request you to check after transaction +2 working days the amount would be credited to beneficiary account or refunded in your account.

In case the amount does not get credited to the Beneficiary account within transaction +2 working days or there is no refund in your account then, call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the local Customer Care numbers, please click here.

Or write to us at customer.care@icicibank.com with your savings account number, date of transaction, amount of transaction and any other details regarding the transaction that you may have from your registered email id for further assistance.

Bharat Interface for Money (BHIM) is an app that lets you do simple, easy and quick payment transactions using Unified Payments Interface (UPI). You can easily make direct bank to bank payments instantly and collect money using just the mobile number or payment address.

First time user:
Step 1: Download and Install BHIM app from Google Play store
Step 2: Select your preferred language
Step 3: Select SIM which has mobile number that is registered with bank CBS
Step 4: Login by setting a 4-digit application password
Step 5: Link your bank accounts using bank account option
Step 6: Set your UPI PIN by providing the last 6 digits and expiry date of the debit card
Step 7: Visit Profile option and set Virtual Payment Address (VPA)s (2 VPAs are allowed per user 1. mobno@upi, 2. name@upi)
Step 8: Set one VPA as a primary VPA (E.g.. name@upi can be primary VPA making it easy to share with others)
Step 9: QR code feature is available, by using Scan and Pay option to send and collect money anytime
Step 10: Send, receive, collect money using VPA, Account number IFSC, Scan and Pay option.

Yes, you can change your account number by entering option 4 in My Profile in the Service List. You can then select the Change Account Number option

Yes, for checking the balance, customer has to enter his UPI PIN and then the balance will be displayed on the screen.

There are no charges on NUUP transactions. However, IMPS fund transfer charges would be applicable as mentioned in our website.

• Allows mobile@UPIFor ex. 8108108644@UPI ) to become an address to receive money from UPI users
• UPI collect for merchants for feature phone users using their mobile number
• Language selection/Default language
• Beneficiary addition/Deletion
• Different ways to send money - Pay to Mobile number, VPA, Aadhaar id or MMID and IFSC
• Collect money request from mobile number

You can write to us at mobileapps@icicibank.com for any feedback or query related to the iMobile app. Please provide a detailed description of your query to help us serve you better.

When you download the iMobile app, a default popup will blink where you can generate the MPIN for iMobile. The MPIN should be 4-digit secure code.

Yes. If you have a valid Savings Bank Account with ICICI Bank and you have registered your Mobile Number with us you can use iMobile.

Yes.

You have 2 options to logon to the iMobile app:

1. With your Internet Banking User ID and password
2. With your MPIN

To pay any Postpaid Telecom Bill, you need to SMS: BILLPAY<space>10-Digit Mobile Number<space>Telecom Operator<space>Bill Amount<space>Last 6 digits of Account Number to 9222208888 from your registered mobile number.

To know the status of a cheque, you need to SMS: ICSI(space)Cheque No (space)Last 6 digits of Account No to 9215676766 from your registered mobile number.

To stop a cheque, you need to SMS: ISCR(space)Cheque No(space)Last 6 digits of Account Number to 9215676766 from your registered mobile number.

To view/ know your present bill, you need to SMS: IVIEW(space) Biller Nickname to 9215676766 from your registered mobile number.

Your beneficiary needs to communicate his/her MMID with you to receive funds.

You can use the funds immediately on receipt of credit in your account.

Yes. Mobile Money Identifier (MMID) is a 7-digit code issued by a participating bank to their Mobile Banking registered customers for availing IMPS service as a beneficiary. You will have different MMIDs for different accounts and all of them can be linked to a single registered mobile number.

Yes, if we detect suspicious activity in your account, we may sometimes lock the account. This is largely to protect your money.

Yes. A confirmation SMS will be sent whenever a transaction is processed from your account.

Please call Customer Support to have it reset. You have to provide authentication information before your PIN can be reset. You will get an SMS with a temporary PIN which you need to change the first time you use the service. You may also use the Forgot PIN option in My Account by dialing *400#.

Please keep your PIN secret and do not share it with anyone. We will never call you for your PIN or ask for it when you call us. In case, you feel your PIN has been compromised any time, please reset it to a number of your choice or call Customer Support to have it reset.

As soon as your registration is completed, you will receive an SMS confirming the same. You should immediately change the default PIN to a number of your choice.

When you register for M-Pesa, you will set your confidential Personal Identification Number (PIN). PIN is required to authorise all your transactions and to get any account information. The PIN is not stored anywhere on the phone or at any server. The transmission between you and the server is highly secure and is done using encryption mechanism ensuring highest safety and security standards. The PIN is known to the M-Pesa account holder only. Even people at Vodafone or at the bank do not have access to your PIN as it is stored in our system in an encrypted format. Your money will always be safe even if you have accidently lost your phone, so long as you have not disclosed your PIN to anyone.

No, ICICI Bank provides iMobile service at no cost. However Data/SMS usage charges may be applicable as per your service provider.

ICICI Bank savings account customers registered for mobile banking and GPRS enabled on their mobile device can avail iMobile services. If you have not yet registered your mobile number, kindly visit your nearest ICICI Bank Branch or ATM to register.

iMobile is compatible with any handset having

• Android OS version 2.1 and above
• iOS 8.0 and higher versions
• Windows 8 and above
• CDMA device users cannot avail iMobile services

Mobile Money Identifier (MMID) is a 7 digit code issued by a participating bank to their Mobile Banking registered customers for availing IMPS service as a beneficiary. You will have different MMIDs for different accounts and all these could be linked to a single registered mobile number. Every customer will get their own unique MMID number. You can get your MMID Number from

Internet Banking:
Login to your internet banking account > Fund Transfer option > generate/ retrieve MMID

iMobile:
Login to iMobile> Click on Accounts & Deposits> Click on account number>More options>My Account details

Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. 

To know the local Customer Care numbers, please click here.

ICICI Bank Branch :
Please visit the nearest ICICI Bank branch along with your original photo ID proof. Once the request is placed, your mobile number will be updated in 2 working days. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile .

If you are a registered mobile banking customer of ICICI Bank, no more registrations are required. IMPS service is available over iMobile and USSD channels.

iMobile is compatible with any handset having

• Android OS version 2.1 and above
• iOS 8.0 and higher versions
• Windows 8 and above
• CDMA device users cannot avail iMobile services

Currently, the maximum limit for IMPS transactions through iMobile is Rs 10,000 per customer per day. You can transact subject to this daily cap for all IMPS transactions through iMobile (send money, receive money).

No.

You need to provide a documentary proof of your identity, address and signature.

In case that you are not able to submit documents at the time of registration you can still use the services offered under Instant account. Later you can visit the same Mobile Money agent, and provide him with the required documents. Post successful KYC by ICICI Bank, your account will be updated to Full Account.

If your verification fails because of lack of documentation, we will intimate you and you may need to re-submit all documents.

Maximum value of transaction is Rs. 50000 per day and Rs. 100,000 per month for a Full KYC Wallet. In case of Instant account, the transaction limits would be Rs.10,000 per day and Rs.20,000 per month.

No, the amount in your Mobile Money Account does not earn any interest.

Yes, you need to deposit a minimum of Rs. 100 while opening a account?

Yes, the minimum balance to be maintained is Rs. 25

Aircel subscribers can call on 345 to reach customer care. Calls to *345# will be Toll Free. You may reach our Call Center using any other mobile connection on 7373000345. Calls to 7373000345 will be charged as per your existing tariff.

You will always get a confirmation SMS after every transaction. In case you don't receive one please check your transaction history in USSD and if that it is also not updated with details of your transaction, please call our customer care at *345# from your registered mobile number.

No. Once you make payment, there no way to reverse it. Please ensure that you enter correct mobile number while making payments.

Yes, you can pay for anyone else.

Your account is debited as soon as you initiate a payment request and will be sent to the biller within two days. Every payment made by you carries a unique transaction ID that can be used to track each payment independently.

This will depend upon the biller. You can make a payment in full or in part depending upon whether the biller provides you with that facility.

No. You can only make payments only to participant billers.

If you forget your MPIN you can call the customer care at *345# from your registered mobile number and request them to reset your MPIN. After required authentication your MPIN would be reset.

Your money on mobile is always safe by your 4-digit MPIN, as long as you do not disclose it to anyone. In case of loss of SIM or phone, please block your iMobile app by calling our Customer Care. To know the Customer Care numbers, pleaseclick here.

Please check your account balance and activity history. If you are still unsure of the status of your transaction, please call customer care at *345# from your registered mobile number.

Please check your account balance and activity history. If you are still unsure of the status of your transaction, please call customer care at *345# from your registered mobile number.

You should answer the security questions and have the transaction ID.

MPIN should be numeric and should comprise of 4 digits . There should be no spaces between the digits.

For security reasons, your account will be locked automatically after 3 wrong attempts. You need to contact customer care at *345# from your registered mobile number for getting it unlocked. After necessary authentication, the MPIN is reset.

For closing the account you need to visit any authorized Aircel ICICI Bank Mobile Money agent and submit the account modification form with a closure request. Only after due verification your account closure request will be considered.

If you are using instant account you cannot withdraw remaining amount from you account. You are requested to spend your balance in transactions or you can transfer money to any bank account before you submit an application to close account disconnection.

Customers using Full Account can do following

• Withdraw money from authorized agent
• Transfer e-money to their bank account or any other account.
• Spend balance e- money before account closure

Customers need to submit an account modification request at authorized Mobile money outlet along with self attested Proof of Identity.

If you have not used your account for continuous 6 months then your account would be declared dormant . However customers will receive two SMS, one 15 days and other 2 days prior their dormancy date informing them about dormancy. Please note Rs.10 per month would be charged on your account if it is dormant.

Please call us on *345# from your registered mobile number for any more queries on Aircel ICICI Bank Mobile Number.

1. What is M-Pesa?

ICICI Bank and MCSL, a Vodafone group company, jointly present ‘M-Pesa’ a mobile money transfer service. This is an exclusive service for Vodafone subscribers. On applying for M-Pesa, customers get a mobile wallet issued by MCSL called ‘MCSL Wallet’ and also a Mobile Money Account with ICICI Bank. The Wallet and the Mobile Money Account are inter-operable and allow movement of money between both accounts seamlessly.

2. Who is a Registered User?

Registered M-Pesa users are customers who have a SIM on which they are registered at agents store and sign the terms and conditions document for the M-Pesa services and can do transactions via IVR/ USSD. They need a PIN to access their M-Pesa account. Money is received in M-Pesa account and the customers can withdraw it any time and in any amount. M-Pesa customers can do all transactions like sending money, withdraw, buy airtime, change PIN etc.

3. Who is an Unregistered User?

Unregistered M-Pesa users are customers who are not registered for the M-Pesa services and cannot do transactions via IVR/ USSD. They may be subscribers of Vodafone or any another mobile operator. They can withdraw money only if the voucher code received via SMS along with identity proof is available.

4. What can I do with M-Pesa?

You can send money to family and friends, recharge prepaid connection, pay postpaid bills, pay utility bills, pay for your shopping and much more with M-Pesa.

5. Who can use M-Pesa?

It can be used by Vodafone prepaid and postpaid mobile subscribers as well as any subscribers of other operators in India.

6. Do I need a GPRS enabled handset or a smart phone?

No. M-Pesa works on any mobile model/ handset. You do not need GPRS or a data plan. You just have to dial *400# and you will be able to use the menu.

7. Can anybody apply for M-Pesa? Can I have multiple accounts?

Any Indian resident who is 18 years and above can apply for M-Pesa. One person can have only one M-Pesa Account in his or her name.

8. What can I give as KYC documents for M-Pesa Account registration?

We need a documentary proof of your identity, address, a coloured passport size photograph and signature. Please bring the originals of proof of identity and address to the agent store for verification. This can be obtained from one document (Passport or Driving Licence) or through a combination of documents listed below PAN Card/ Voter's ID/ Valid ID cards from government departments/ marriage certificate/ utility bills (Electricity/ telephone)/ gas connection book/ municipal corporation bill/ letter from Housing Society (Only for the owners)/ Registered leave and Licence agreement (for tenants)/ credit card bill/ bank account statement (not older than three months)/ bank pass book/ wealth or income or sales or Service Tax Assessment order/ Life insurance premium receipt/ Registered Sale deed (for owners) and others.

9. Where all can I use M-Pesa?

Presently, you can use M-Pesa at all our Vodafone stores and authorised M-Pesa agents across all states in India.

10. Can I get a chequebook or account statement for my M-Pesa Account?

No. You will not get any cheque book for M-Pesa Account. You can get your last 5 transactions by dialing *400#. You can also call our Customer Care and request for a detailed account statement.

11. Can I visit ICICI Bank branch or ATM for accessing M-Pesa Account?

No. You can access your account directly through your mobile phone by dialing *400#.

12. I already have an ICICI Bank Account. Can I apply for M-Pesa Account?

Yes, you can apply for M-Pesa Account. As M-Pesa is a separate account from your ICICI Bank Account, you need to submit fresh set of documents for KYC and register for M-Pesa Account.

13. What is the maximum amount that I can hold as balance?

Maximum balance at any time for an M-Pesa Account is Rs. 1,00,000 for a KYC compliant customer.

14. What is maximum amount of cash that I can deposit in my account?

The maximum amount that you can deposit per day is Rs. 50,000 for KYC compliant customer.

15. What is the maximum amount that I can spend?

You can spend a maximum of Rs. 5,000 per transaction from your M-Pesa Account.

16. What is the maximum amount that I can send?

You can send a maximum of Rs. 5,000 per transaction to another M-Pesa customer. However, the sum total of money spent and sent in a particular day cannot exceed Rs. 50,000 for KYC compliant customer.

17. What is the minimum amount that I can send?

The minimum amount you can send at a time is Re. 1.

18. Is there a minimum balance requirement?

No, there is no minimum balance requirement. A customer is charged inactivity charges of Rs. 50 + GST if the account is inactive for a period of six months which is based on transactions you do.

1. What is the M-Pesa bill payment?

M-Pesa bill payment is a service that allows you to pay your postpaid bill or that of any other postpaid customer. In addition you can pay for other utility services like DTH, electricity bills, insurance premium payments etc. The service can be accessed through an USSD /IVR.

2. What should I do to activate M-Pesa bill payment?

You do not need to activate the bill payment service separately. As long as you have an active M-Pesa account, you can start using the bill payment service.

3. What are the charges to activate the service?

No activation charges will be levied for this service.

4. Is M-Pesa bill payment service a safe and secure platform for transactions?

M-Pesa bill payment adheres to the highest security standards and is at par with any financial transaction platforms available globally. Your financial information is completely protected from misuse and hence, it is very secure.

5. Can some other Vodafone postpaid customer be able to pay my Vodafone postpaid bill through M-Pesa?

Yes. Any Vodafone postpaid customer who has activated M-Pesa service and has sufficient balance in his account can pay your postpaid bill.

6. Will I be charged anything for using M-Pesa bill payment services?

No. You will not be charged anything for using this service. This service is designed and developed within Vodafone and it comes to you absolutely free.

7. How will I know that my transaction is successful and my bill payment is done?

As soon as your transaction is completed, you will get an SMS confirming whether your transaction is successful or declined.

8. How long would it take for my bill payment to reflect on your system?

Postpaid bill payment transactions will reflect in your account within 4 hours.

9. Whom should I contact if my bill payment does not take place?

In case, your transaction is not successful, you can contact our Customer Care on 55400, our Customer Care Executives will be happy to help you.

10. What happens in case I enter a wrong Vodafone postpaid mobile number for bill payment?

In case, you enter a wrong Vodafone postpaid mobile number while doing your transaction, you may contact our Call Center. If the funds are not utilised the same can be reversed.

11. Can I use this service while roaming nationally and internationally?

Yes. You can only use M-Pesa bill payment service as long as you are roaming on the Vodafone network in India. Currently, it will not work on international networks. However, we will keep you informed when we launch this service on international networks as well.

12. If I pay for another number, then where will the transaction feature? Will it show in both the accounts?

In our billing systems, the transaction will only feature in the account for which you have made the bill payment.

13. The confirmation SMS hits which number? The customer who is paying or the account for which it has been paid?

On successful completion of the payment a confirmation SMS will be sent to the customer who is making the payment. In addition, the customer on whose behalf you have made the payment will also receive an SMS from Vodafone confirming the same.

14. Are there any limits on the amount I can transact for making bill payment on M-Pesa bill payment?

Yes, there are limits. Please refer to Limits section for the same.

15. Can I pay the bill for a suspended Vodafone mobile number?

Yes, in case, of a temporary suspension of a mobile number you can recharge or pay the bill for the same. However, if the mobile number is permanently disconnected it will feature as an invalid mobile number on the menu.

16. What is the size of the application?

It works on a USSD platform and it does not take any space of your handset.

1. What details do I need to verify when I call Customer Support?

You should have your identification information (given during registration / upgrade) when you call Customer Support on 55400.

2. What details are required if I call regarding a particular transaction?

You should have the transaction ID related to that transaction and you have to provide it to the Customer Care Executive.

3. What happens if I lose the mobile phone signal while using M-Pesa?

If this happens, the payment may or may not have been processed. To confirm, wait for a few seconds, and then check your account balance and activity history. If you are still unsure of the status of your payment, please call our Customer Care. Do not initiate a transaction again until you get confirmation of the previous transaction.

4. I get a supplementary service not-error while using *400#. What does this mean?

Normally, this not-error occurs when your session times out due to inactivity.

5. What do I do if my account gets locked?

Call Customer Care and unlock it. You need to provide authentication information before your account could be unlocked.

6. What happens if I make wrong PIN attempts?

After 5 incorrect PIN attempts, your account will automatically be locked by the system for security reasons. You need to contact Customer Care to unlock it. After necessary verification, you will be sent a new PIN to resume the service.

7. What if I forget my PIN?

Call the Customer Care to have them reset it for you. You need to provide authentication information before your PIN can be reset. You will get an SMS with a temporary PIN which you need to change the first time you use the service. You may also use Forgot PIN option in my account by dialing *400#.

8. What if I lose my mobile phone?

Even if you lose your mobile phone, no one will be able to access your M-Pesa account without your PIN. Since the PIN is not stored on the phone, your money is safe. Inform M-Pesa by calling Customer Care, so that we can block your account for further security.

9. What do I do if I buy a new phone?

The M-Pesa application is linked to your mobile number & not your handset. So you can change as many phones as you want and be still able to use the service uninterrupted.

10. What should I do if I change my mobile number?

M-Pesa works only on the same number on which you have registered your M-Pesa account. In case you only change your number and not your operator, you will not be able to continue using M-Pesa. Please call our Customer Care to deactivate your account.

11. I want to deactivate my M-Pesa account. How do I get my balance back?

We suggest you use the entire amount before getting the account deactivated. You may also submit a request at any Vodafone store for closure and settlement of your account.

12. Will subscribers of other service providers be able to call the M-Pesa Toll Free number?

Yes.

13. Will it be Toll Free for them as well or chargeable? If yes, what would be the charges?

All calls to the toll-free numbers are free for all callers.

14. Can users (Vodafone as well as non-Vodafone) from other locations also connect to the Toll Free number?

Yes.

15. What happens if the unregistered customer has deleted the SMS for fund transfer?

In such a case, the remitter should call the Call Centre and request them to resend the transfer code via SMS.

16. How will I know the authenticity of the M-Pesa agent?

The M-Pesa agent will have an agency code which will be displayed at the store. Only if this code is valid the customer will be able to withdraw cash at the agent store. Also any exchange of physical cash for M-Pesa will be done only after the SMS confirmation.

17. I am changing from postpaid to prepaid (or vice versa). Will you transfer my wallet?

As long as you use the same number, no change is required.

18. I do not have full documents with me, What if I am unable to provide full documentation at the time of registration?

In case, you are not able to meet our documentation guidelines, you can still operate as a semi-closed account. Later you can visit our authorised M-Pesa agent, provide them with the acceptable documents and your account will be updated to a KYC account where you can enjoy all the services offered by M-Pesa.

19. What if my verification fails?

If your verification fails due to of lack of proper documentation, we will intimate you and you may need to re-submit all the documents. If your KYC verification is rejected by ICICI Bank or if you do not have complete documentation, you can still use the semi closed account which allows you to make bill payments, recharge mobile number. You can also receive money from other M-Pesa customers. However at any given time, balance in your account should not exceed Rs. 20,000.

20. Can foreigners sign up for mobile money?

Foreigners can enroll for this service after submitting valid documents as per defined KYC list.

21. Is there a minimum deposit that I have to make while opening the account?

No.

22. Is there an account opening fee?

No.

23. Can I reverse payment if I made it to the wrong mobile number?

In such a case, we regret to inform you that we cannot take any request for reversal of your incorrect transaction. We suggest that you to speak to the recipient and request them to refund the amount to your account.

24. How can I get my account details changed or modified?

Customers need to submit a written request to authorised M-Pesa agent / store along with self-attested proof of identity.

If you don't receive the OTP, you may call our Customer Care from your registered mobile number.

To know the local Customer Care numbers, pleaseclick here.

Please refresh the application by clicking on the Menu option on your phone and click on Refresh option.

You cannot reset the PIN, You will need to uninstall and reinstall the application again.

No, this app is only a Digital Passbook for you. Kindly use ICICI Bank iMobile application for making payments & fund transfer.

Yes, you can pay any bill by entering bill details and amount. The amount will be debited from your Bank Account.

You can pay your bill using Quick Pay, for amounts within the iMobile transaction limit of INR 50,000 per day.

Yes, you can. Choose your existing VPA while linking your second bank account. If you link more than 1 account to a VPA, you can set a default account to send and default account to receive money.

You need the VPA of the beneficiary or the remitter. You don’t need any other details to initiate a transaction.

If the transaction is failed/ void / timed out/ decline,request you to check after transaction +2 working days the amount would be credited to beneficiary account or refunded in your account.

In case the amount does not get credited to the Beneficiary account within transaction +2 working days or there is no refund in your account then, call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the local Customer Care numbers, pleaseclick here.

Or write to us atcustomer.care@icicibank.comwith your savings account number, date of transaction, amount of transaction and any other details regarding the transaction that you may have from your registered email id for further assistance.

Yes, you can change your account number by entering option 4 in My Profile in the Service List. You can then select the Change Account Number option

Yes, for checking the balance, customer has to enter his UPI PIN and then the balance will be displayed on the screen.

There are no charges on NUUP transactions. However, IMPS fund transfer charges would be applicable as mentioned in our website.

• Allows mobile@UPIFor ex. 8108108644@UPI ) to become an address to receive money from UPI users
• UPI collect for merchants for feature phone users using their mobile number
• Language selection/Default language
• Beneficiary addition/Deletion
• Different ways to send money - Pay to Mobile number, VPA, Aadhaar id or MMID and IFSC
• Collect money request from mobile number

Your beneficiary needs to communicate his/her MMID with you to receive funds.

You can use the funds immediately on receipt of credit in your account.

Yes. Mobile Money Identifier (MMID) is a 7-digit code issued by a participating bank to their Mobile Banking registered customers for availing IMPS service as a beneficiary. You will have different MMIDs for different accounts and all of them can be linked to a single registered mobile number.

You need to visit the Google Playstore / Apple App Store and upgrade the app.
The new upgrade is not available for Java and Windows Phones. You may continue using the existing app.

No. The new app will upgrade itself.

No. You will have to reactivate the app and create a New Login PIN or use Net Banking User ID and password.

No. You may use your existing app.

We have introduced many new features in new iMobile;

Dashboard:

• Upload Personalised Photo – In order to provide personalised experience, now users can upload photo through this feature which will display on Dashboard.
• Hamburger – Grouping of all quick links through Hamburger (left panel) for easy accessibility
• Search – Introduced Search feature on Dashboard for easy navigation. Users can search any services available in the app by using this tab from Dashboard.
• Favourite Transactions – Users can mark any transactions as Favourites post completing the same. They can use this feature to transact fast in future without entering same details again
• Investments & Insurance – Users will be able to view their linked General Insurance and Life Insurance policy and also be able to pay premium through new iMobile.
• Offers – Introduced a separate offer zone where users will find all offers at a single place.
• Apply Now – Users can apply for various new products by using Apply Now tab

Accounts & Deposits:

• Linking of Accounts – Now users will be able to link their various accounts / relationships by using Account Linkage feature.
• Passbook – Users will be able to get access to their account statement by using Passbook feature incorporated within the new iMobile.
• E-mail Statement with Export to PDF – Now users will get an option to send statement on their e-mail ID as well as export it to PDF.

Funds Transfer:

• RTGS - Users can transfer funds through RTGS now.
• Pay To Contacts - By using this feature now users can transfer funds to their contacts or any other mobile number just by entering payee's mobile number / e-mail ID.
• Cardless Cash - Users can use Cardless Cash services through new iMobile wherein users can transfer funds to Beneficiary, even though Beneficiary does not have any Bank Account.
• Schedule Transaction - Now users can schedule their transactions through New iMobile channel.

Bill Payment:

• Registration of new biller – Register a biller for bill Payment
• Set A Reminder – Providing a feature to Set up a Reminder for any Bill Payment transaction.

Services:

• Card Blocking – New iMobile provides blocking of debit card / credit card feature to users for handling emergency situation.
• iTrack – Users can track their deliverables by using Track Your Deliverables services available in new iMobile.
• iLoans – Users can View Loan Summary, Access IT Certificate, EMI Schedule etc. by using new iMobile
• Chat – To provide online assistance to our users within the app, we have provided Online Chat services through which users can communicate with our Customer Service Associate

No. Your mobile number should be registered with the bank to use new iMobile app. You can register by visiting your nearest ICICI Bank or an ATM.

Yes. You can activate the new iMobile any time after download. Please note that the activation code is valid only for 15 minutes and a new one needs to be generated, post that.

No. OTP / Activation Code is valid till 15 minutes only. If your OTP has expired, then you will have to initiate the application process again.

You can use your Internet Banking User ID and password to login to new iMobile application.

Yes. If you have a valid Savings Bank Account with ICICI Bank and you have registered your Mobile Number with us you may use iMobile.

You can click on Need Help? The link available on login page to change your password.
You may also change Internet banking password through Internet Banking channel.

Yes, you can access your payees and billers through the New iMobile.

You can click on Forgot MPIN? You will need to reactivate the app again and set a new MPIN.

You can change your Logon PIN by navigating to Change MPIN feature available under Services section from Dashboard screen.

We request you to call our Customer Care to disable the iMobile application on your old device. Please click hereto know the Customer Care numbers.

Yes. You can write to us at mobileapps@icicibank.com for any feedback or query related to new iMobile app. Please provide a detailed description of your query to help us serve you better.

You can send money to friends and family, pay your bills , recharge prepaid mobile phone. You can even withdraw money without going to bank or ATM and only need to visit your nearest authorized Mobile Money Agent

Yes, you can all you have to do is visit your nearest authorized Aircel ICICI Bank Mobile Money Agent and register for Mobile Money

Instant Account is a semi-closed prepaid Account. Once you register for the Mobile Money Account and submit KYC documents your account is operated as an Instant Account. Services offered in this account are Mobile and DTH Recharge, Bill Payments, Deposit Money.

The status shows that the request is received but not yet processed. This could be due to a network delay. Please wait for few minutes for the request to be processed. In case the status remains "Submitted" for more than 15 minutes, please check your transaction history by calling the customer care at *345#.

The Engraved ID is written on back side of Metro Card.

You can locate the nearest mRupee outlet by sending a SMS METRO <PIN CODE> to 9222208888

You will receive a SMS confirmation that the metro card is successfully recharged.

You can visit the mRupee outlet and request for status of the recharge.

In case of a failed transaction, agent will initiate the recharge of your card again or you can collect the cash back from the agent

You can visit the agent outlet and request for status of the recharge.

In case of a failed transaction, agent will initiate the recharge of your card again or you can collect the cash back from the agent

In case you do not update the recharge amount on the metro card within 30 day by visiting the AVM. The user will get a SMS with OTP details. User can show the OTP at any agent outlet and collect the cash back.

You will not be able to avail the refund till 30 days from the day of recharging the card.

No additional charges will be levied except for the amount for which recharge is sought by you.

Please refer to the DMRC site for moredetails

After receiving confirmation of successful recharge, Visit AVM installed at any metro station. Show your Metro Card on AVM, Press Add Value button on Screen of AVM to complete the recharge process.

Please refer to the DMRC site for more;details

You should have a Valid DMRC Smart Card and Valid Mobile Number.

There is a limit of maximum Rs. 25,000 per day for which an eftCheques can be issued for.

The 4-digit pass code should be communicated by you to the beneficiary. The beneficiary should initiate the transaction through the URL provided in the SMS alert or by visiting www.icicibank.comeftChequespage. The beneficiary will also need to keep the Bank account number and the IFSC code ready. IFSC code is required only if the Beneficiary Bank account is other than ICICI Bank.

To deposit a Cheque, please fullow the below steps:

• Select Account in which Cheque amount is to be deposited
• Select Deposit Cheque from the Main Menu
• Read the MICR band on the bottom of the cheque with MICR reader, Confirm the same.
• In the fullowing screen, Capture the Front and Back of the Cheque respectively, verify the details populated and enter amount and name of the issuer (Drawer) of the cheque.
• Submit the cheque.
• Deposit the physical cheque at your nearest ICICI Bank branch, within the specified time limit.

To locate the nearest ICICI Bank Loan Servicing Branch, visitmaps.icicibank.com/mobile.

Please select from below option:

Please select from below option:

Pre paid mobile recharge through SMS allows you to recharge your mobile across 13 major operators available in India.

Operators available for recharge on this platform are

Yes, you can type your new mobile operator while sending SMS to 9222208888 for prepaid mobile recharge.

Yes, you can provide last 6 digits of your non-primary account number from which you want your funds to get debited.

Minimum amount for prepaid mobile recharge through SMS is INR 10. Maximum amount limit is INR 1500 per day per user.

There is no limit on number of PMR (prepaid mobile recharge) transaction through SMS service but it should not exceed daily PMR Limit of INR 1500 per day per user.

The prepaid mobile recharge facility is a free service provided to you by ICICI Bank. Charges may be applied by the mobile operator for use of SMS.

You do not need to download any application unlike iMobile channel. Also, Non-GPRS users can recharge prepaid mobile using SMS. USSD service is available only for 5 major operators whereas Prepaid Mobile Recharge using SMS can be done across many operators.

Your account will be debited by entered value immediately. If you entered an invalid number or a postpaid number while doing recharge, the amount will be credited back to your account within 72 hours.

In case a wrong mobile number has been recharged due to wrong entry by you, the amount will not be reverted back to your account. You have to be careful while entering the beneficiary mobile number for recharge.

Simply type an SMS in the format given below and send to 9222208888:
DTH<space>Subscriber's ID<space>Operator name<space>Amount<space>Last 6 digits of your bank account number.

Example: If the last 6 digits of my account number are 123456, to recharge a TATASKY number 1005825110 for Rs. 100, I will send the following SMS to 9222208888:
DTH 1005825110 TATASKY 100 123456.

If you enter incomplete Operator's Name, your transaction will be declined. Below is the list of keyword for different Operators. Airtel DTH AIRTELTV Sundirect SUNTV Dish TV DISHTV Tata Sky TATASKY Big Tv BIGTV VideconD2h VIDEOCOND2H

DTH recharge through an SMS allows you to recharge your DTH across 6 major operators available in India.

Operators available for recharge on this platform are:

There is no limit on the number of DTH recharge transactions through an SMS service, but it should not exceed daily PMR Limit of INR 1,500 per day per user.

The DTH recharge facility is a free service provided to you by ICICI Bank. Charges may be applied by the mobile operator for use of SMS.

You do not need to download any application unlike iMobile channel. Also, Non-GPRS users can recharge DTH using SMS. DTH Recharge using SMS can be done across all operators.

Your account will be debited by entered value immediately. If you have entered an invalid Subscriber's ID while doing recharge, the amount will be credited back to your account within 72 hours.

In case, a wrong Subscriber's ID has been recharged due to wrong entry done by you, the amount will not be credited back to your account. You have to be careful while entering the beneficiary Subscriber's ID for recharge.

Through SMS alerts facility, you can keep a track of various banking transactions done through your savings account.
Transaction alert intimation is sent to customers on their registered mobile number through an SMS. Currently, the alerts are sent for all the credit and debit transactions (done through any channel) in the account above Rs. 5,000. Also, the alerts are sent for all ATM transactions irrespective of the amount.

The mobile alert (SMS) charges are Rs. 15.00 per quarter + 18% Goods & Services Tax (GST)  w.e.f. July 1, 2017 which will be debited in the first month of the quarter.

SMS alerts which are chargeable:
Credit and debit transaction above Rs. 5,000 through any channel
EOD balance alerts
Balance above or below a threshold limit

SMS alerts which are non chargeable:
Debit card transactions on POS/ ATM 
Internet Banking SMS like OTP, URN which are bank induced
Cheque return intimation alerts (Inward and Outward)
Salary credit alerts etc.
Account opening intimation
SR/ CR creation/ closure alerts.

You can also view this information on our website www.icicibank.com > Rates and charges > Service Charges & Fees (Bottom of the page).

You will receive SMS Alerts, whenever a particular transaction has occurred in your Salary/Savings account.

With effect from May 1, 2013, all Savings Account customers availing SMS Alerts facility will be charged Rs. 15 per quarter (inclusive of taxes).

This facility is free, for Senior Citizen Savings account, Silver Savings Account, Privilege Banking, Wealth and GPC customers.

No. This facility is free for Salary account customers.

Charges will be deducted at the beginning of every quarter i.e. in the month of April, July, October and January.

(For the first quarter 2013-14, Charges of Rs. 10 (inclusive of taxes) will be levied in the month of May, for May and June 2013)

Yes. Even after de-registration, you will continue to receive the alerts required for transacting through our internet banking services like OTP, beneficiary addition, etc.

No.

Yes. Even after de-registration, you will continue to receive the alerts for Debit/ATM card transaction and transactions done through an ATM.

No. After de-registration you will not receive message for credit and debit transactions done through NEFT and RTGS. However, you will receive confirmation message once funds are credited to the beneficiary account.

You may send an e-mail toicicibankmobilemoney@icicibank.comto update your mobile number.

The benefits are:

• Cashless and convenient payment
• No need of carrying cash or card everywhere. Transact using the NFC tag
• Get an SMS instantly when you do a transaction. You can track your payments by getting a detailed statement click here.

Please update your mobile number through an ICICI Bank ATM.

Block your NFC tag by sending an e-mail toicicibankmobilemoney@icicibank.com. Please mention your registered mobile number in the e-mail.

Yes

iMobile can be downloaded on the Android phone from the Android Market

You cannot download the iMobile application by typing the URL in your mobile browser. iMobile needs to be downloaded from the Android market.

The iMobile application is supported by any handset having Android OS version 1.6 and above.

The iMobile application can be downloaded from Android Market available in your handset.

Application Market >> Apps >>Finance >>Just in.

In case you are unable to find the application, please type iMobile in the search menu (once you click on just in).

To activate application, you have to enter PIN, after entering PIN, application will send SMS to server to verify user’s Mobile number. Application would get activated based on user’s Mobile Number registered.

ICICI Bank offers iMobile at no cost to its customers. You can download and use this application on Android as and when needed without any charges by the Bank. Your mobile operator may levy charges for GPRS/SMS used. Please check with your operator for details.

Click Home>Menu>Settings>Applications>Manage Application>ICICI Bank> Force Stop.

You can download the iMobile application on iPhone through iTunes.

You cannot download the iMobile application by typing the URL in your iPhone browser. iMobile needs to be downloaded from iTunes.

You can find iMobile under the 'free applications' section in the 'Finance' category. If you are not able to find it, then please key in 'icicibank iMobile' in the 'search' box and press enter. The application will be shown.

iMobile application is compatable with iOS 3.0 & iOS 4.0 versions.

Please select from below option:
Mobile BankingiLoanMobile MoneyRail Ticket BookingReferal ProgarmMovidaTap n Pay

MPIN can be used to authorise IMPS transactions on NUUP and Call to Pay service.

This service is not available for customers whose mobile number is not registered for mobile banking.

Procedure to update Indian Mobile Number in Savings account:

You can update the Mobile number though any of the following Channels:

ICICI Bank ATM:

Visit the nearest ICICI Bank ATM > Select ‘More options’ > Register your Mobile > Enter the mobile number. Your mobile number will be updated in 1 working day.

ICICI Bank Branch:

Please visit the nearest ICICI Bank branch along with your original photo ID proof. Once the request is placed, your mobile number will be updated in 2 working days. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile http://maps.icicibank.com/mobile.

Note: If you have already updated the mobile number through ATM/Branch and not receiving the Internet Banking alerts , please call our customer care  on 1800 1080 between 7:00 a.m. and 9:00 p.m. from your registered mobile number further assistance.

To know the Customer Care numbers, we request you toclick here.

Yes, ATM PIN and MPIN can be the same. However, for security reasons we recommend that ATM PIN and MPIN should be different.

MPIN is a 4-digit Secure Code used to login to iMobile app.

To re-generate the MPIN, login to iMobile app > Services & Aadhaar > Tools > Change Login PIN

In case you have forgotten your MPIN, click on 'Forgot Login PIN?' on iMobile login screen.

• Go toMPIN generation link.
• Enter your 12-digit account number.
• An OTP will be sent on your mobile number registered with this account.
• Enter the OTP and set your 4-digit MPIN.
• Verify the transaction using grid card values as indicated.

• Yes this process is valid for current account customers also, if their mobile number is registered for mobile banking.

The maximum limit of fund transfer per customer on NUUP is ₹5,000 per day.

You can click on the Download tab to see the list of mobile apps by ICICI Bank. On clicking on the apps you will be redirected to the Google Playstore from where you can download the required application.

You can view the physical cheque transaction status done through your account. It displays cheque issued by you, or cheques deposited by you in physical mode.

No, You need to provide beneficiary MMID and mobile number.

No, this is a separate application to be downloaded and is not part of I-mobile

No. A customer can not cancel or modify a transaction from the mobile application.

Please select from below option:
Oxigen e-PaisamRupee

Please select from below option:
Oxigen e-Paisamrupee

ICICI Bank does not charge for download, activation & usage of iMobile. However, operator charges for data and SMS usage may be applicable.

Customers using Android based OS devices need to download iReminder from Android PlayStore.

You can click on the Update tab, in which the list of all applications whose updated version is uploaded at the Google Playstore is displayed. You can click on individual application to upgrade. The application will take you to Google Playstore from where you can download the upgraded version.

ICICI Bank’s Mobile Banking requires you to register your mobile number with the Bank. If you are an Indian resident customer kindly visit your nearest ICICI Bank Branch to register yourself for Mobile Banking. You will be required to carry along any identity proof to complete the registration process. To know about the identity proofs accepted for Mobile Banking registration,click here . To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile .If you are an NRI customer, click here to know the process of mobile number registration.

Insta Banking
Insta Banking is a new feature in ICICI Bank website and iMobile which can help you save time at the branch by filling forms required for various transactions, even before you reach the branch.Click hereto know more.

Kiosk Banking
Insta Banking Kiosk is a self-service device available at branch for your convenience. For services like cash deposit, demand draft or fund transfers, there is no need to fill any physical pay-in slips/ challans and the request can be updated in the Kiosk.Click hereto know more.

Form Center
Click hereto download the Deposit pay-in-slip form.

Customer Care
To make a request for Pay-in-slip, please call our Customer Care from your registered mobile number between 7:00 a.m. and 9:00 p.m. To know the local Customer Care numbers, pleaseclick here

ICICI Bank brings to you a host of mobile applications to make your banking experience seamless and convenient.

You may view the different Mobile Apps on our website www.icicibank.com > Mobile Banking (Bottom of the page) > Mobile Apps.

Mera iMobile is a personalised multi-lingual app. The app is currently available in 11 different regional languages, viz Hindi, Punjabi, Gujarati, Marathi, Odia, Bengali, Assamese, Tamil, Telugu, Kannada and Malayalam. Mera iMobile is an easier and flexible option to use most of the iMobile services in regional languages with or without internet.

Customer can choose the language on 'Select Language' page at the time of activation, which can later be changed to other available languages through hamburger or Agri and other services section.

For more details about Mera iMobile, please visit our website www.icicibank.com > Mobile Banking (Bottom of the page) > Mera iMobile.

No there are no charges for using this facility.

You can resume your application by entering your Application ID, mobile number and Date of Birth in the ‘New Customer’ tab.

This is a free service provided by bank for its saving account customers. However, operator data charges may be applicable as per your data plan.

Yes, this service can be used on most of the handsets available in the market.

Yes, you can change your language through hamburger after logging in to Mera iMobile.

• Accounts & card related
• Recharges
• Cheque related & Customer Care
• Send Money (Within ICICI Bank)
• Update Aadhar
• Enrol for Pradhan Mantri Surakhsa Bima Yojna
• Enrol for Pradhan Mantri Jeevan Jyoti Bima Yojna

Agriculture service

Apply Now

SMS service

English

Hindi

Punjabi

Marathi

Gujarati

Tamil

Telugu

Kannada

Malayalam

Odia

Bengali

Assamese

Non-ICICI Bank customer will only be able to use the Non Logged-in section of the app.

Mandi Price gives commodity prices for different locations/markets of a particular day and previous day.

Weather updates like temperature, Humidity and possibility of rainfall on a particular day and next six days.

• Mandi Price
• Weather Updates

• Gold Loan - Outstanding balance, interest due, last 10 transactions and more.
• Kisan Credit Card - Outstanding balance, interest due, last 10 transactions and more.
• Tractor Loans - Principal outstanding, disbursed amount, balance tenure, EMI for last month and more.
• Self Help Group Loans - Principal outstanding, disbursed amount, balance tenure, EMI for last month and more.

• Gold Loan
• Kisan Credit Card
• Tractor Loans
• Self Help Group Loan

Click here to navigate.

We request you to follow the below steps to add the ICICI bank Payee in your account.

Internet Banking: 
Login to www.icicibank.com with your user ID and password > Payments & Transfer > Manage Payees > Click on add payee under " Add ICICI bank payee "> Enter the required details and submit it.

iMobile: 
Once you Login to iMobile click on > Funds transfer> Add new payee> Select the type of payee and enter the required details and submit it.

You can transfer funds to the payee which you have registered after confirming the registration of payee which is a one time registration.

We request you to follow the below steps to add the Non ICICI bank Payee in your account.

Internet Banking:
Login to www.icicibank.com with your user ID and password > Payments & Transfer > Manage Payees > Click on add payee under " Add other bank payee "> Enter the required details and submit it.

iMobile: 
Once you Login to iMobile click on > Funds transfer> Add new payee> Select the type of payee and enter the required details and submit it.

You can transfer funds to the payee which you have registered after confirming the registration of payee which is a one time registration.

m.icicibank.com allows you to access your bank account on your mobile device. Its fast and convenient since the pages are designed to run on your mobile device.

You can transfer funds up to Rs 10 lakhs per day per User ID through m.icicibank.com This limit is inclusive of internet banking limits.

Kindly call our Customer Care Number, if you have any further queries.

To know you user ID and to generate your login password Click here.

m.icicbank.com works on the data connection ie;GPRS/3G/Wi-fi.

You require a user id and Login password and active debit card linked to the account to transfer funds.

Type m.icicibank.com on your mobile phone browser and use your internet banking login User ID and Password to login and avail the service.

Yes, this service can be used on most of the handsets available in the market.

No. The internet/Mobile banking facility is free of charge.

ICICI Bank eftCheques app provides a comprehensive solution for cheque based transactions. It enables quick, convenient and secure transfer of funds to a beneficiary, while maintaining the cheque writing experience. Additionally, you can deposit a cheque, check the status of your physical cheques and a lot more.

• Write eftCheques – Issue eftCheques to a mobile number of your choice
• Deposit Cheque – Deposit scanned image of physical cheque issued to you
• Cheque Query – Check the status of physical cheques issued to / from your account
• eftCheques History – Check past debit transactions done through eftCheques

Android: Ginger bread 2.3 and above

iOS: iOS 6 and above

You can download the application on the registered mobile number with ICICI Bank account. Post download, you will have to register with your Debit Card and Debit Card PIN. Once the verification is done, you will be able to generate a Login PIN of your choice.

You need to click on "Forgot PIN" tab and re-enter the Debit Card and ATM PIN. Once the verification is done, you will be able to generate a PIN of your choice.

To issue an iCheque, please follow the below steps:

1. Select Account number from which eftCheques is to be issued (Debit Account Number).
2. From Main Menu, Select “Write eftCheques” option.
3. A cheque book page will open with details like Name, Account Number and Balance.
4. Enter mandatory details like Beneficiary Mobile Number (Manually or from contacts), Beneficiary Name and Amount. Click Submit.
5. Enter the OTP received on your registered mobile number.
6. A message will be displayed upon successful issuance and you will receive an SMS with eftCheques code and 4-digit passcode. Passcode is to be shared with the Beneficiary to receive the funds.

Yes, eftCheques can be issued to a non-ICICI Bank Customer. However, Beneficiary needs to visit ICICI Bank website link that he/she will receive via SMS to deposit the funds.

Currently Post Dated Cheque Feature is not available with the application.

You can contact Customer Care by clicking on the Customer Care icon. Select the number according to your nearby city or Visit branch.

When you initiate the transaction and authorise the same with an OTP, a "Cheque code" will be generated. Post the creation of cheque code, pass code will be generated which will be sent to your registered mobile number

You can stop an eftCheques issued at any given time during the validity period, but before the encashment is done, by accessing the History page and selecting the transaction to be stopped. After selecting the transaction, click on the Stop Payment tab.

The cheque code will remain valid for 3 days, since its generation. Once the cheque code expires, the money will be auto credited to your account, within 24 working hours.

You can view the status / history of iCheques issued through this mobile application.

Note:

• ICICI Bank will not be held responsible if the Account number is wrongly entered by the beneficiary.
• ICICI Bank is not liable to any interest to the customer, if the funds are lying with ICICI Bank till the same is accepted by the Beneficiary.
• If cheque code is not encashed by the beneficiary within the given time, the same will be expired.
• In case of any queries, please mail us on mobileapps@icicibank.com

Yes, you need to have a savings bank or a current account with ICICI Bank.

To send money using iMobile:

• Login to ICICI Bank iMobile
• Select Bank Account Menu
• Select the Bank Account from which you wish to transfer money
• Select IMPS (Insta FT) from the menu
• Enter the beneficiary's 10 Digit Mobile Number, 7 Digit MMID and desired transfer amount
• Confirm entered details
• Enter the grid values from your ATM/debit card
• Get receipt of transaction along with Transaction Reference Number

Your primary account will be used as default account for IMPS fund transfer. If you want to do IMPS fund transfer from other than primary account, enter 6 for more services and enter 3 for IMPS Fund Transfer - Other A/c. Here you can enter desired account number.

The beneficiary details required to send money are mobile number and MMID. Before funds are credited into an account, the corresponding mobile number and MMID are verified. Only when both - the mobile number and the MMID - of the beneficiary match, funds are debited from your account and credited to the beneficiary. Else, the transaction fails and, no money get debited from your account.

No. You can send and / or receive funds using the registered mobile number only.

Yes, every account has its own separate MMID.

Yes, amount can be modified through ICITPU menu option before submitting/ posting the transaction.

Yes once the transactions are posted from ICITPU menu option these transactions can be seen in FTI.

No. Untill the transaction is not entered through ICITPU, the same rests in Insta Banking server & does not impact I Core. Only Entered/ Posted transactions will impact SOLHO.

Yes. Printer should be connected with the teller counter. Without diverting the customer, pre-printed slip should be printed at the teller counter only.

No. For financial transactions, name on the slip shall appear as entered by the customer on the mobile application. Please do tally name & account number before proceeding with the transaction.

Log an I Core issue in I helpdesk to report any issue/error
SR Type : IT APPLICATION CALLS_I-CORE INDIA_Report an Issue-I-Core India.

Right click on the PDF. Click on Rotate Clockwise menu 3 times to view the Pay in slip

No. Once the transaction is processed through I-View link, SR is generated. Hence transaction should not be processed by branch in I-Core.

Funds Transfer transaction should be completed at the May I help you Desk. Printing the slip, conducting due verification & posting the transaction should be completed across the counter.

In case a customer has multiple financial transactions. For example 1 Funds Transfer & 2 Cash transactions & customer reaches May I help you Desk, then May I help you desk official can print all the relevant slips & hand over to the customer.

Through this link, you can raise SR for transactions logged through mobile application only. Check if your login id is mapped to FCRM. If it is not, please raise a LAM for FCRM Login. In case you are still facing an issue, please log a call under I View issues & report an error.

For non-financial transactions, name & other details shall appear on the form as per account number entered. Please do tally name, account number & signature before proceeding with the transaction.

You can log on to FCRM and search SR through the account number

Please SMS iMobile to 5676766 and download the app from the link you receive in the SMS or visit the Playstore / iTunes / Windows store and search for iMobile to download the application to your mobile phones or your tablets.

This mobile application is free to use. However, standard data charges are applicable for GPRS / EDGE usage.

iTrack function is available in the main menu on the dashboard screen of iMobile in the top left hand corner of iMobile screen.

Search icon - Open search screen.

History icon - View previously searched deliverable status.

Favourites icon - View deliveries set as Favourite.

Help icon - Displays common customer queries and other useful information for app usage.

Contact Customer Care icon - Displays customer care email-id & list of customer care phone numbers.

It is a 4 digit numeric password set by the user to prevent unauthorised usage of the application.

You can reset your PIN by answering your security question set by you at the first launch of the application. In case you forget your answer, you can still change your PIN, but all previous search data will be erased from the phone.

You can select and enter any one of the following criteria to search for your dispatch status -

1. Account Number - you can enter either your Savings Account number/Current Account Number/ Loan Account number/ Demat Account Number.
2. Airway Bill Number - Bank will send you an SMS with the Airwaybill number, if applicable.

You can contact Customer Care by clicking on the customer care icon. Select the number according to your nearby city.

Stage Name : Shipment dispatched

Your deliverable has been dispatched from ICICI Bank via Courier/ Post.

Stage Name : In-Transit, Awaiting Delivery information

Your deliverable is in transit. Awaiting detailed information from dispatch agency.

Stage Name : Shipment Delivered

Your shipment has been delivered to the given address / Branch. Details of the delivery have been displayed in the application.

Stage Name : Contact Customer care or Nearest ICICI Bank Branch

Contact Customer Care centre or Nearest ICICI Bank Branch for further details of your deliveries.

Stage Name : Undelivered, Returned to Bank

Your Shipment was not delivered after multiple attempts and has been returned to ICICI Bank. Kindly contact Customer Care or nearest ICICI Bank Branch to place a re-dispatch request.

It is the date when the courier attempts a delivery to your communication address for the first time. Courier may attempt for delivery again to the dispatch addressafter some days.

Status of the most recent 5 deliverables dispatched in the past 90 days can be tracked through the mobile application.

There may be a lag in updating the delivery information from couriers. Most recent information available in the system will be displayed to you.

Currently only Airway bill number based search is availabe for tracking the status for Memorandum of deposit ( fixed deposit) and TDS ( tax deducted at source) certificate.

In case a deliverable is dispatched through post, stage will be displayed as "Dispatch through post" only. No further status will be available / updated.

Yes, you can transfer money, provided that you have an active mobile connection (irrespective of the operator).

You can send money to friends and family, pay your bills , recharge prepaid mobile phone. You can even withdraw money without going to bank or ATM and only need to visit your nearest authorized Mobile Money Agent

Yes, you can all you have to do is visit your nearest authorized Aircel ICICI Bank Mobile Money Agent and register for Mobile Money

Instant Account is a semi-closed prepaid Account. Once you register for the Mobile Money Account and submit KYC documents your account is operated as an Instant Account. Services offered in this account are Mobile and DTH Recharge, Bill Payments, Deposit Money.

The status shows that the request is received but not yet processed. This could be due to a network delay. Please wait for few minutes for the request to be processed. In case the status remains "Submitted" for more than 15 minutes, please check your transaction history by calling the customer care at *345#.

Mobile Money Order is a Money transfer service from mRupee. It is presented by MMP Mobi Wallet Payment Systems Ltd., with ICICI Bank Ltd as the Principal Bank. With this facility any customer with an active mobile connection can send/ transfer money to any bank account (in India) by visiting the authorized mRupee agent. (Refer to the Terms and Conditions at www.icicibank.com >> Mobile Banking >> Mobile Money >> mRupee >> Terms & Conditions or www.mrupee.in for further details)

For more information please visit our website www.mRupee.in . Tata Docomo/ Tata Indicom customers can call 51111 and customers of other operator can call at 09222251111.

You can reach out to any authorized mRupee store. The agent will help you to start using this service.

Yes, you can transfer money, provided that you have an active mobile connection (irrespective of the operator).

Any Indian resident who is 18 years and above can register for Mobile Money Order services.

Minimum of 2-3 hours, this would be subject to NEFT timelines.

Please select from below option:

Please select from below option:
mrupeeOxigen e-Paisa

You can call the call center. Tata Docomo/ Tata Indicom customer can call at 51111 and customer of other operators call at 09222251111.

As long as you use the same number, you need not register again.

Rs. 25000 in a month is the limit.

Rs. 100

You can use it in simple steps:

Step-1 : Register & Activate: Walk into the nearest authorized mRupee store and ask the agent for availing the services. Complete the Enrollment process by providing your full name, complete address, your active mobile number etc.

Step-2 : Add beneficiary: After enrollment, you need to provide details of the beneficiary bank account like beneficiary name, beneficiary's correct account number, beneficiary bank IFSC code/ location of the beneficiary bank etc. You will get a One Time Code (OTC), on your registered mobile as a text message, which you need to share with the mRupee agent so that the required beneficiary can be added.

Step-3 : Deposit Cash: Hand over the cash to the mRupee agent for transfer of the same to the required beneficiary's bank account. The mRupee agent would initiate the money transfer transaction, based on which you would receive another One Time Code (OTC) which needs to be shared with the mRupee agent. The mRupee Agent would enter the same in the system to complete the transaction. You would then receive a text message on your registered mobile number with the transaction ID, amount transferred etc.

Oxigen e-Paisa is a money transfer service presented by Oxigen India Pvt. Ltd., with ICICI Bank Ltd as the Principal Bank. With this facility any customer with an active mobile connection can send/ transfer money to any bank account (in India) by visiting the authorised Oxigen e-Paisa agent. This money is transferred through electronic fund transfer options such as NEFT/ IMPS etc.

You can use it in simple steps:

Step-1 : Register & Activate: Walk into the nearest authorised Oxigen e-Paisa outlet and ask the agent that you wish to enroll for Oxigen e-Paisa service. Complete the Enrollment process by providing your full name, complete address, your active mobile number etc

Step-2 : Add beneficiary: After enrollment, you need to provide details of the beneficiary bank account like beneficiary name, beneficiary's correct account number, beneficiary bank IFSC code/ location of the beneficiary bank etc. You will get a One Time Code (OTC), on your registered mobile as a text message, which you need to share with the Oxigen e-Paisa agent so that the required beneficiary can be added.

Step-3 : Deposit Cash: Hand over the cash to the Oxigen e-Paisa agent for transfer of the same to the required beneficiary's bank account. The Oxigen e-Paisa agent would initiate the money transfer transaction, based on which you would receive another One Time Code (OTC) which needs to be shared with the Oxigen e-Paisa agent. The Oxigen Outlet retailer would enter the same in the system to complete the transaction. You would then receive a text message on your registered mobile number with the transaction ID, amount transferred etc.

Fund transfer is initiated by the Oxigen e-Paisa agent, after which the system would first check if the bank of beneficiary accepts the transfer via IMPS. If yes, then the transfer is made via IMPS and customer would get an instant confirmation of the transaction on SMS and if not, then the request would be placed via NEFT and the customer would get the confirmation on SMS depending on the NEFT cycle.

Any Indian resident who is 18 years and above can register for this service.

Please select from below option:

Please select from below option:

If the transfer is made via IMPS then funds are transferred instantly. If the transfer is made via NEFT then a minimum of 2-3 hours, subject to NEFT time-lines.

(However, please note that this service will be used for banks which are not yet available under IMPS platform or in case IMPS transaction fails. In order to ensure that you do not miss the last NEFT batch, you must complete your transaction at the Oxigen e-Paisa agent not later than 30 minutes before the closure of NEFT timings NEFT timings (as above)).

Yes, you will get an alert over SMS once amount is credited to beneficiary's account

Yes, Rs. 10 (inclusive of taxes) is one time enrollment or registration fee /charge. This fee is subject to change.

Please select from below option:
Oxigen e-Paisamrupee

You can search for nearest Oxigen e-Paisa outlet by visiting http://www.myoxigen.com or you can call Customer Care at 0124-6773300 and Oxigen e-Paisa executives would help you find nearest Oxigen e-Paisa outlet.

As long as you use the same number, you need not register again. In case you change to a new mobile number you will be registered as a new payee in the system.

Please select from below option:

You need to provide the transaction ID for the specific transaction.

OTC generated for a particular transaction can be used only once successfully and is valid for 30 minutes . However, only three attempts with same OTC are allowed after which the OTC will expire and the transaction would be deemed unsuccessful. Thereafter request the agent to generate a new OTC.

A new OTC can be requested only 3 times for a particular transaction ID in a day.

Yes, this facility is enabled “Round The Clock” in order to meet the needs and requirements of our customers.

Currently this facility is enabled for users in Android and iOS platform only. We shall explore in other mobile platforms basis growing demand.

Android users can download this app from Google play store and iOS users can download the same from Apple store.

Once the app is downloaded, customers using their debit card and PIN can authenticate and connect to video call with customer care executive.

Customer can download the app in any of their mobiles and can avail this facility.

The application is made secure through (SSL) certificate.

Post successful activation of iMobile app, there are two options to login.

1. You can set a 4-digit login PIN or
2. Login using Internet Banking User ID and Password

Please click here or you may also view the detailed information on iMobile download and activation on our website www.icicibank.com > Mobile Banking (on the home page) > iMobile > View Demo.

There is no maximum limit.

Please change the country name to 'India' in your iTunes profile before carrying out the steps mentioned. (iMobile application is available for the resident Indian customers only).

For activation, the application will need a 10-digit one-time activation code. You can get this activation code by sending the SMS "imobile iphone" to 5676766.

ICICI Bank does not charge for generating or providing the activation code. However, operator charges for data and SMS usage may be applicable.

ICICI Bank Savings Account customers registered for mobile banking and having GPRS enabled on their mobile device can avail iReminder services. Users must download the latest version of Google Now for this facility.

On the registration screen, please enter your Mobile Number registered with the bank. Bank will send you a 6-digit activation code. To complete your phone number verification, enter the 6-digit activation code.

iReminder application will work on mobile devices with Android 4.0 and above.

Once you activate iReminder application, you will be registered for ICICI Bank reminder facility through Google Now. Post successful registration, ICICI Bank will push reminder cards for a variety of services.

The following reminder services are available through iReminder app:

• Bill Pay Alert
• FD Maturity Alert
• Loan EMI Alert
• Credit Card Alert
• Welcome Card

To disable ICICI Bank reminders, go to Google Now Menu > Customize > Downloaded Apps.
Select Disable Now cards from ICICI Bank.

Please write an e-mail to mobileapps@icicibank.com with your contact details and the issue. Our team will connect with you for the resolution.

m.icicibank.com is a web based service through which you can access your internet banking account through a mobile phone browser.

All Saving Account customers having active Internet banking User ID, password with GPRS enabled services on their mobile device can use m.icicibank.com.

No, adding a new payee or biller is currently not available through this service. You can only make payments or transfer funds to your registered billers and payees.

To add biller or payee, please login to http://www.icicibank.com and register a new biller/payee.

MPIN can be used to authorise IMPS transactions on NUUP and Call to Pay service.

This service is not available for customers whose mobile number is not registered for mobile banking.

Procedure to update Indian Mobile Number in Savings account:

You can update the Mobile number though any of the following Channels:

ICICI Bank ATM:

Visit the nearest ICICI Bank ATM > Select ‘More options’ > Register your Mobile > Enter the mobile number. Your mobile number will be updated in 1 working day.

ICICI Bank Branch:

Please visit the nearest ICICI Bank branch along with your original photo ID proof. Once the request is placed, your mobile number will be updated in 2 working days. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile http://maps.icicibank.com/mobile .

Note: If you have already updated the mobile number through ATM/Branch and not receiving the Internet Banking alerts , please call our customer care  on 1800 1080 between 7:00 a.m. and 9:00 p.m. from your registered mobile number further assistance.

To know the Customer Care numbers, we request you to

Yes, ATM PIN and MPIN can be the same. However, for security reasons we recommend that ATM PIN and MPIN should be different.

MPIN is a 4-digit Secure Code used to login to iMobile app. 

To re-generate the MPIN, login to iMobile app > Services & Aadhaar > Tools > Change Login PIN

In case you have forgotten your MPIN, click on 'Forgot Login PIN?' on iMobile login screen.

1. Go to MPIN generation link.
2. Enter your 12-digit account number.
3. An OTP will be sent on your mobile number registered with this account.
4. Enter the OTP and set your 4-digit MPIN.
5. Verify the transaction using grid card values as indicated.

Yes this process is valid for current account customers also, if their mobile number is registered for mobile banking.

You can click on the Update tab, in which the list of all applications whose updated version is uploaded at the Google Playstore is displayed. You can click on individual application to upgrade. The application will take you to Google Playstore from where you can download the upgraded version.

Yes. Printer should be connected with the teller counter. Without diverting the customer, pre-printed slip should be printed at the teller counter only.

Yes. Please check the URL while using m.icicibank.com, it should start will https://. This means you are using a secure site and also that data transfer is in an encrypted form. Kindly refer our safe banking section for complete security measures.

Please read safe banking tips.click here.

ICICI Bank’s Mobile Banking allows you to bank anytime anywhere through your mobile phone. You can access your banking information and make transactions on your Savings Account, Demat Accounts, Loan Accounts and Credit Cards at absolutely no cost. With the new mShop facility on iMobile, you will now be able to recharge your mobile phone and book movie tickets.

If you are an ICICI Bank customer having a Savings Account, Loan account, Demat account or Credit Card, you can avail of this Mobile Banking Facility, by registering with us. If not registered click to register now. You can also register yourself for Mobile Banking at select ICICI Bank ATMs. Click here to view demo.

Mobile Banking Alerts from ICICI Bank allows you to receive regular and instant updates on your mobile phone through SMS sent directly from the bank. These alerts will be sent to you whenever an event occurs on the alert type you have opted.
The balance shown is based on the available balance in your account.
In case of any discrepancy please SMS IBAL >> last 6 digits of account >> to 5676766 or 9215676766.
OR login to your Internet Banking account and check your bank statement online OR call Customer Care.

ICICI Bank Mobile Banking enables you to receive a list of alerts for your ICICI Bank accounts.

Banking Alerts

1. Credit to your bank account of any amount of Rs.5,000 or more as specified by you.
2. Debit to your bank account of any amount of Rs.5,000 or more as specified by you.
3. Salary Credit to the bank account*.
4. Cheque deposited in your bank account but returned.
5. Account balance above a specified amount.
6. Account balance below a specified amount.
7. ATM Cash withdrawal - Whenever you withdraw cash at ATM, irrespective of amount.

* Subject to the appearance of the word 'salary' in the narration of salary credit.

Credit Card Alerts

1. Payment due date reminder on your next Credit Card bill.
2. Approaching credit limit.

Demat Alerts

1. Demat account getting credited.
2. Demat account getting debited.
3. Pledge creation and closure.
4. Rejection of submitted instructions.Bill Payment Bill presented to your account for payment.

ICICI Bank offers Mobile Banking for all its resident and NRI customers. If you are an Indian resident customer kindly visit your nearest ICICI Bank Branch to register yourself for Mobile Banking. You will be required to carry along any identity proof to complete the registration process. To know about the identity proofs accepted for Mobile Banking registration, click here. You can also register yourself for Mobile Banking at select ICICI Bank ATMs. Click here to view demo.

If you are an NRI customers, the form can be downloaded from the site and either mailed to ICICI Bank or dropped off at an ICICI Bank branch anywhere in India. NRI customers can mail there filled in registration forms to;

ICICI Bank Limited,
RPC Mumbai,
5th Floor, A-Wing, Autumn Estates
Chandivali Farm Road, Chandivali
Land Mark: Next to Chandivali Studio, Opp MHADA
Andheri-East,
Mumbai- 400072
INDIA

NRI customers can also mail their filled in registration form to their respective P. O. Box numbers. Click here to learn about the PO Box service.

To download the registration form, Click here

Mobile Alerts are not restricted to any service provider. These alerts are sent via SMS directly to your phone. If your service provider supports the SMS facility, you can avail of this service.

ICICI Bank Mobile Alerts can be received on GSM or CDMA phones, provided the SMS facility is activated by the service provider.

ICICI Bank sends mobile alerts via SMS directly to your registered mobile number.

ICICI Bank sends an instant alert on successful completion of the transaction. The exact time for delivery of the alert will depend on the condition of the telecom operator network.

You can avail of the Mobile Banking facility even while traveling aboard. You need to ensure that you have subscribed to the international roaming facility provided by your service provider to ensure uninterrupted Mobile Alerts.

Mobile Banking helps you bank while on move directly through your mobile phone. You can access information and conduct transactions on any of your ICICI bank accounts with the help of your mobile phone.

List of transactions that can be carried out with iMobile:

Account Information

- Mini-statements and checking of account history

- Alerts on account activity or passing of set thresholds

- Monitoring of term deposits

- Access to loan statements

- Access to card statements

- Status on cheque

- Stop payment on cheque

- Ordering cheque books

- Balance checking in the account

- Recent transactions

- Due date of payment (functionality for stop, change and deleting of payments)

- PIN provision, Change of PIN and reminder over your mobile phone

Payments, Deposits, Withdrawals, and Transfers

- Domestic funds transfer

- Mobile recharging

- Presentment bills

- Payment bills

- E-commerce transactions: Shopping, book tickets online and many more to come.

Support

1. Tracking your service requests
2. ATM & Branch location

With SMS Banking Facility from ICICI Bank, you can now receive banking information on your Mobile Phone.

With ICICI Bank's SMS Banking Facility, you can request for the following information:

IBAL - Your account balance

ITRAN - The last three transactions in your account

ICSI - Cheque status

ISCR - Stop cheque instruction

ICBR - Cheque book

ICPA - Change your primary account

IVIEW - View your presented bills Click here to view all keywords You can also use our USSD service to know the details of your bank accounts. Just dial *525# to start a request session to pull out your information.

You can subscribe for ICICI Bank Mobile Alerts, a service that enables you to receive message alerts on particular transactions or events that take place on your ICICI Bank account. You can subscribe for receiving SMS alerts for the following events:

- Salary Credit.

- Account getting debited

- When your bank account is debited Rs.5,000 or more, as specified by you.

- Account getting credited

- When your bank account is credited Rs.5,000 or more, as specified by you.

- Cheque return.

- ATM Cash withdrawal

- Whenever you withdraw cash at ATM, irrespective of amount - When your balance rises above or falls below a limit.

Please write to customer.care@icicibank.com

No, you can transact only in rupee using Mobile Banking. iMobile is available only for domestic Indian residents.

Yes. USSD services are currently available on Idea, Aircel, MTNL, Reliance(GSM) and Tata Docomo(GSM).

Detailed terms and conditions related to mobile banking services are available at Click here

You can change your login pin from Settings option

NUUP stands for National Unified USSD Platform. It is a mobile banking service provided by NPCI (National Payment Cooperation of India ) which works on USSD technology. Customers can access the mobile banking menu of ICICI Bank just by dialling the short code *99*44# from their mobile phone and initiate a transaction following the steps prompted on their screen.

Customer does not need to have a GPRS or any such data connection on their mobiles. They can use the service from any GSM mobile connection which has a calling feature.

Only one transaction is allowed per session through NUUP.

The list of banks and telecom with NUUP is provided in the link given below:

• List of banks
• List of telecom

There are no charges on NUUP transactions. However, IMPS fund transfer charges would be applicable as mentioned on our website in the below mentioned link:

/content/icicibank/in/en/personal-banking/online-services/funds-transfer/neft-rtgs.html

If the VPA for your account has already been created then dial *99#
If the VPA for your account has not been created then dial *99*44#

No. You need to register your mobile number against your account with ICICI Bank. To register, please visit your nearest ICICI Bank Branch or ATM.

It may happen due to below issues:

1. Please check if your mobile operator is providing this service. You can get the list of the operators on NUUP by visiting Telecom operator.
2. If your mobile operator is in the list on NPCI website, the error may be due to a network issue in your area. You can try initiating the transaction after sometime. In case the issue persists, please check with your mobile operator.

Currently only below IMPS transactions can be done through NUUP:

1. Send Money
2. Request Money
3. Check Balance
4. My Profile
5. Pending request
6. Transactions
7. UPI PIN

NUUP does not require any JAVA or software to be downloaded on the mobile. It can work on the basic GSM mobile.

NUUP is supported only on GSM mobiles.

You can quickly pay bills through iMobile in simple steps without registering the biller, thus eliminating dependency on Internet Banking for registering biller. Also, you can pay the amount at your convenience.

You can use the Quick Pay service by performing following steps:

1. Log in to the iMobile Application 
2. Select 'Bill Pay'
3. Select 'Quick Pay'
4. Confirm Disclaimer
5. Select the biller from the 'List of Billers' 
6. Enter Biller details and the amount for Bill Payment
7. Select the Bank Account for Debit
8. Confirm the Quick Pay transaction 
9. Perform Grid Card Authentication 
10. Get a Transaction Receipt with your Payment ID

You can see your Quick Pay bill transaction in the last 5 transactions of your Bank Account.

No. You can pay unlimited number of bills through the Quick Pay service.

If the biller details provided by you do not match with the database of the selected biller, funds will be credited back to your account.

You can register your complaint for Quick Pay service by calling our 24 hour Customer Care centre.

Using Bill Presentment, you can view bills presented by billers, and pay the amount mentioned in presented bill. Through Bill Payment, bills are not presented. You can pay anytime by providing amount you wish to pay.

For Bill Presentment or Payment, you must register the biller through Internet Banking and the registered biller list will appear in your iMobile for bill payment. In Quick Pay however, you can pay your bills without registering billers, in a few steps, simply by entering the biller details and amount.

Yes, Quick pay is completely secure. The security feature of the iMobile Application will be applicable here as well. For every Quick Pay transaction, you will need to perform Grid Card Authentication, by providing the grid values present at on the back of your Debit Card.

No. Quick Pay service has a set of a total of 20 billers across various categories. You can pay your bills only for those billers who are listed in the 'Biller List'. We will be updating and adding more billers to the list in time.

You can view all the mobile applications developed by ICICI Group through a single window display.

Features

• All the mobile applications by ICICI Group can be launched from a single window
• All the utility applications developed by ICICI Group at one place
• All safe, all secure, virus and malware clean
• It categorizes your mobile applications according to Retail, Corporate and NRI relationships with the Bank
• App Launcher automatically searches new versions of your favourite mobile banking apps and helps you update them.
• Any new utility application developed by ICICI Group is automatically added to the list of applications.

No, you need not be a registered mobile banking customer for using this application.

No activation procedure needed for ICICI Store application.