Recharge FASTag

Steps to recharge FASTag using UPI*:

1. Login to FASTag customer portal. Click Here to login or
   Login to Unified Payments Interface(UPI) supported apps like iMobile/Pockets
2. Select 'UPI'
3. For recharge to be initiated in:
   1. 'Tag' enter VPA- netc.<Vehicle Number>@icici
      Please ensure to mention correct updated Vehicle Number. Click Here to update Vehicle Number
   2. CUG Wallet* enter VPA- netc.IB<8 digit Customer ID>@icici
      Please ensure to mention correct 8 digit Customer ID. To know customer ID, please call @Toll Free Number 1800 2100 104
   3. Enter 'Amount' and click 'Proceed'
   4. Amount will be successfully recharged

*You can transfer amount from 'CUG Wallet' to 'Tag'.

Automatic transfer:

• Select 'Payments' from top menu ➔ 'CUG Master Accounts'
• To set a percentile select 'Proportioning'. Enter details and activate
  For e.g. if your CUG Wallet has ₹1000 and proportionate is set for 50% then 500 will be transferred to 'Tag'
• To set minimum and maximum amount under 'Tag' select 'Auto Recharge'. Enter details and activate
  For e.g. if the minimum amount in 'Tag' balance is set as ₹100 and maximum amount in ‘Tag’ balance is set as ₹500, then the system will transfer funds from CUG wallet if 'Tag' balance goes below ₹100.

Manual transfer:

• Select 'Payments' from top menu ➔ 'CUG Balance Transfer'
• Select 'Tag' account and Recharge Amount to manually transfer amount from 'CUG Wallet' to 'Tag'

Click Here To know the steps in Hindi

Steps to set Standing Instructions (SI):

1. Log in to FASTag customer portal. Click Here to login.
2. From the top menu, select ‘Payments’ ➔ ’Standing Instructions’
3. From the drop-down, if ‘Payment Mode’ is selected as:

1. Retail Internet Banking (RIB):#
   • Enter the ‘Threshold Amount’, ‘Top-up Amount’, ‘Start Date’ and select the ‘Submit’ button
   • You will be re-directed to the Internet Banking login page wherein, enter your credentials and select the ‘Login’ button
   • Enter details in the ‘Payment Details’ page and select the ‘Pay’ button
   • Authorise the transaction by entering the ‘OTP’, which will be received on your registered mobile number and grid details, as available on your Debit Card
   • Select the ‘Submit’ button
   • You will receive a confirmation that the SI has been enabled successfully.
2. Corporate Internet Banking (CIB):#
   • Enter your ‘CIB User ID’, ‘CIB Account No.’, ‘Threshold Amount’, ‘Top-up Amount’, ‘Start Date’ and select the ‘Submit’ button
   • Your user details will be saved successfully and request will be sent to the approver, as per the standard approval process, defined for the mentioned Current Account
   • Approver should login to the CIB portal
   • On the Homepage, select ‘Pending on me’ ➔ ‘Connected Banking approval’. Select the checkbox and click on the ‘Approve’ button
   • Once the request is approved, SI status will be enabled
   • Basis ‘Start Date’, transactions will be triggered automatically.

#For e.g. in your SI, if you enter the ‘Threshold Amount’ as INR 500, ‘Top-up Amount’ as INR 1,000 and ‘Start Date’ as Feb 15, 2021, then starting Feb 15, 2021, your SI will be set. As soon as your account goes below INR 500 threshold, it will get automatically topped up with INR 1,000.

Transactions through your tag is only possible when the amount is transferred from ‘CUG Wallet’ to ‘Tag’.

Two ways to transfer from ‘CUG Wallet’ to ‘Tag’:

Automatic transfer:

• Click Here to log in to the customer portal
• Select 'Payments' from the top menu ➔ Select 'CUG Master Accounts'
• To set a percentile select 'Proportioning'. Enter the details and activate. For e.g. if your CUG Wallet has INR 1,000 and proportionate is set for 50% then, INR 500 will be transferred to 'Tag'.
• To set minimum and maximum amount under 'Tag', select 'Auto Recharge'. Enter the details and activate. For e.g. if the minimum amount in 'Tag' balance is set as INR 100 and maximum amount in ‘Tag’ balance is set as INR 500, then the system will transfer funds from the CUG wallet, if 'Tag' balance goes below INR 100.

Manual transfer:

• Click Here to log in to the customer portal
• Select 'Payments' from the top menu ➔ Select 'CUG Balance Transfer'
• Select 'Tag' Account and recharge the amount to manually transfer the amount from 'CUG Wallet' to 'Tag'.

Click Here To Login to the customer portal

For any queries, please reach out on our Toll-Free number 1800-2100-104.

T&C apply.

1. Log in to ICICI Bank Retail Internet Banking (RIB)
2. Select ‘Payments & Transfer’ from the top menu -> ‘Buy/Recharge FASTag’-> ’Recharge’ tab
3. To recharge:
   • For a Single Vehicle, select ‘Vehicle Recharge’
   • For a Wallet, select ‘CUG Wallet recharge’
4. Enter the details and enable the ‘Auto Recharge’ icon, to set the Standing Instructions (SI)
5. To set Auto Recharge:

   For Vehicle, enter the1

   • ‘Vehicle Number’
   • ‘Threshold amount’: Minimum threshold amount of Rs 100
   • Enter the ‘Top-up amount’: Maximum amount of Rs 10,000, per tag (with Minimum KYC/No KYC) or Rs 1 lakh per tag (with Full KYC)
   • ‘Savings Account’ from where the amount has to be deducted and then select the ‘Submit’ button

   For CUG Wallet, enter the2

   • ‘CUG Wallet Number’
   • ‘Threshold amount’: Minimum threshold amount of Rs 500
   • Enter the ‘Top-up amount’: Maximum amount of Rs 10,000, per tag (with Minimum KYC/No KYC) or Rs 1 lakh per tag (with Full KYC)
   • ‘Savings Account’ from where the amount has to be deducted and then select the ‘Submit’ button.
6. The SI will be set, automatically.

   Important points to remember:

   1. Log in to the ICICI Bank FASTag customer portal, to check if your SI has been implemented successfully

      Select ‘Payments’ from the top menu -> ’Standing Instructions’

      Or Select ‘Statement & Activity’ from the top menu -> ’Recent Activity’.

   2. If the SI has failed, primarily due to any reason:

      For instance:

      Insufficient funds in your Savings Account or if the transaction is not permitted, as Debit in your Savings Account has been barred (for certain reasons), then it automatically gets triggered after 8 hours. This will be attempted 3 times and if it still fails, the SI will be disabled, automatically.

      To enable the SI again, you have to log in to RIB again and complete the steps as given above.

      If you have enabled the Standing Instructions successfully and would like to disable the same, Log in to RIB, with the same User Credentials, which you had used to activate it. For example, to enable the Standing Instructions, if you had logged in to RIB with your User ID <XX1234>, then to disable it too you will have to login with the same User ID <XX1234>.

1Tag Account/Vehicle Number:

For example, if you enter the minimum ‘Threshold Amount’ as Rs 100, ‘Top-up Amount’ as Rs 1,000, your SI will be set with the effective date, which was selected during the setup of the SI. Then, as soon as your account goes below the Rs 100 threshold, it will get automatically topped up with Rs 1,000.

2CUG/One Wallet:

For example, if you enter the minimum ‘Threshold Amount’ as Rs 500, ‘Top-up Amount’ as Rs 1,000, your SI will be set with the effective date, which was selected during the setup of the SI. As soon as your account goes below Rs 500 threshold, it will get automatically topped up with Rs 1,000.

Imagine a situation where you have entered the FASTag lane at the Toll plaza, however you are unable to zip through, due to insufficient funds in your wallet. Aside from the commotion, you will have to pay double the applicable toll fees!

To avoid all these hassles, we bring you one more option to recharge your FASTag automatically, as per your defined frequency - through UPI Mandate.

Salient features of an auto recharge facility through UPI Mandate:

1. Frequency enabled as per convenience

2. One time quick and easy process to set-up

3. Enabled/Disabled at any time, as per requirement

4. Can set up this facility in both CUG/wallet and Tag.

Simple steps to enable the facility:

Step 1 Login to ICICI Bank FASTag Customer portal

Step 2 Select ‘Payments’ → ‘Standing Instructions for UPI’ from top menu

Step 3 Enter details to set 'Standing Instructions through UPI'

1. Select 'Payment Frequency' from the drop-down

2. Enter 'Virtual Payment Address (VPA)' *

3. Enter 'Top-up Amount' (Minimum amount: INR 100)

4. Select 'Start Date' and click on 'Submit' button

Step 4 Go to UPI Mandate section in your app (with which VPA ID is linked) to accept the authorization request on the same day

Step 5 Pre-debit notification will be sent from the respective app (where the UPI Mandate has been set)

Step 6 Accept the notification and enter the PIN#(if required)

Step 7 UPI Mandate will be triggered within 24 Hours of accepting the pre-debit notification and amount will be deducted from your Bank account

*Linked to Bank Account
#PIN is requested only if the recharge amount is more than INR 15,000

Let’s consider this scenario:
You set the Standing Instructions through UPI by logging into the customer portal on March 15, 2023 with ‘Payment Frequency’ as Daily. You will receive the Authorization request in your mobile app on March 15, 2023 and Pre-debit notification on March 16, 2023, which needs to be accepted and PIN entered. This is a one-time process. Within 24 hours of accepting the pre-debit notification, UPI Mandate will be triggered and the amount will get deducted from the Bank account. Starting from March 16, 2023, amount will get deducted on a daily basis to automatically recharge your FASTag

If you have recharged your FASTag account through the ICICI Bank portal and the amount is debited from your bank account but not credited to your FASTag, contact ICICI Bank Customer Service Centre immediately. Place a request to initiate a reversal of the transaction to ensure the funds are correctly credited to your FASTag account without delay.

Here is how you can check your FASTag balance easily:

1. Using a Mobile App

   - Download the iMobile Pay App or the NPCI App

   - Log in and enter your details to view your FASTag balance.

2. Using SMS Updates

   - Receive balance updates on your registered mobile number.

Yes, an Auto Top-up facility is available. Here are the steps to activate it through the ICICI Bank portal:

• Log in to ICICI Bank Internet Banking
• Go to ‘Payments & Transfers’ >> ‘Buy/Recharge FASTag’ >> ‘Recharge’ Tab
• Select ‘Vehicle Recharge’
• Enter vehicle details and activate ‘Auto Recharge’
• Provide vehicle number, minimum threshold (₹<100>) and maximum top-up amount (₹ 10,000 or ₹1 lakh with full KYC)
• Enter your Savings Account Number.

Your Standing Instruction (SI) for auto recharge is now set up using ICICI Bank Internet Banking.