Frequently Asked Questions

You can find your ICICI Bank Credit Card number by logging into Internet Banking or the iMobile app. 

You can enjoy seamless redemption of Rewards with ICICI Bank. Log into ICICI Bank Internet Banking or the iMobile app and navigate to the Rewards section. Here, you can redeem your ICICI Bank Rewards across multiple categories such as electronics, lifestyle, luxury, shopping and travel. 

You can apply for a Credit Card on the ICICI Bank website. Select a Card that best suits your needs, check the eligibility criteria and fill out the application form. You can also visit any ICICI Bank Branch where a representative will help you through the process. Don't forget to have your documents like ID proof, address proof and income statements ready.

Follow the below steps to avail the BookMyShow offer:

• Select the movie you want to watch

• Go to ‘Book Tickets’

• Select the location and time

• Select the number of seats and proceed

• Go to ‘Pay’

• Accept the T&Cs

• Just below the contact details, click on ‘Unlock Offers’ or ‘Apply Promo Codes’

• Go to the ‘Credit Cards’ option

• Go to the Search bar and type ‘ICICI’ and then choose the feature offered on your Credit Card. For example: ‘Up to ₹ 500 off on 2^nd ticket’ or ‘25% off up to ₹ 100 on 2^nd ticket

• Enter the complete Credit Card number

• The offer will be applied, proceed to make the payment.

Note: Upfront discounts are not applicable on Amex Credit Cards but the Bank will process the eligible cashback in lieu of this offer within 60 days.

No. This offer is valid only for bookings made via www.bookmyshow.com. BookmyShow offers bookings at a number of movie theatres for your convenience.

This is subject to BookmyShow’s terms and conditions. Generally, tickets purchased online are considered sold and cannot be cancelled, refunded or exchanged.

Using the ICICI Bank ‘Buy 1 Get 1’ offer, you can get your 2^nd ticket at a discounted price upon buying 2 movie tickets. You can get up to 25% off per ticket up to ₹ 150 on the purchase of minimum two tickets, up to two times in a month with the below Credit Cards:

• ICICI Bank Rubyx Credit Card

• ICICI Bank MakeMyTrip Signature Credit Card

• ICICI Bank Manchester United Signature Credit Card.

The Airport Lounge Access feature gives you complimentary access to Airport Lounges. Depending on the ICICI Bank Credit Card you hold, you can get access to Domestic or International airport lounges.

You can get travel benefits like complimentary Lounge access at airports and railway stations, discounts & offers on travel booking sites like EaseMyTrip, vouchers on Uber and more.

If you’re looking for a Credit Card that offers you offers and benefits primarily related to travel and lifestyle, you can opt for the ICICI Bank Sapphiro Credit Card. It offers benefits like complimentary International & Domestic Airport Lounge access, welcome vouchers from Uber & EaseMyTrip, air accident insurance up to ₹ 3 crore and more.

There are limited-time offers on Swiggy, Zomato and EazyDiner that you can avail with your ICICI Bank Credit Card.

The ICICI Bank Manchester United Platinum Credit Card and ICICI Bank Manchester United Signature Credit Card are perfect for football enthusiasts. They have several amazing offers and an opportunity to win a fully paid trip to Old Trafford.

You can use your ICICI Bank Manchester United Platinum Credit Card or ICICI Bank Manchester United Signature Credit Card and get a fully-paid trip to Old Trafford by becoming one of the top 18 spenders every <day/week/month/year>.

ICICI Bank offers a range of Fuel Saver Cards like ICICI Bank HPCL Coral American Express Credit Card, ICICI Bank HPCL Coral Visa/Mastercard Credit Card and ICICI Bank HPCL Super Saver Credit Card.

The main Credit Card types are Platinum, Coral, Rubyx and Sapphiro Credit Cards. But there are several Credit Cards available on the ICICI Bank website, such as the Amazon Pay ICICI Bank Credit Card etc. You can learn more about them by exploring the ICICI Bank website.

The three main advantages of using a Credit Card are getting additional benefits through Reward Points, increasing your spending power and building a credit history.

The lowest Credit Card limit can vary depending on the card issuer. So check with the ICICI Bank Customer Service and get your doubts resolved.

To know the details of annual fee on your Credit Card, you may call our Customer Care  between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the local Customer Care numbers, please click here

Or you may write to us at customer.care@icicibank.com with last 4 digits of your Credit Card number from your registered email ID.

If you have applied for a credit card through our website, you can track the status by clicking on "Track Application Status"

You will then be asked to enter information such as your application Id, Mobile number, PAN and Date of Birth. If these details match with what we have in our records, you will be able to see the status of your credit card application.

If you have applied for a credit card through the branch or any other channels, you can check the status of the application by calling our Customer Care.

With effect from June 12, 2014, Redemption Fee as handling charges has been introduced on every redemption request for reward points earned on your ICICI Bank Credit Card.

1. For Credit Card members on Hand-picked Rewards Scheme and ICICI Bank Rewards Scheme, a Redemption Facilitation Fee of Rs.99.00 with Goods and Service Tax (GST) will be levied for every redemption request.
2. For Credit Card members on PAYBACK Rewards Scheme:

For Catalogue based redemption on PAYBACK Rewards Scheme, a Redemption Facilitation Fee of Rs.99.00 with Goods and Service Tax (GST) will be levied on each redemption.

For Online and in-store redemption on PAYBACK Rewards Scheme, a Redemption Facilitation Fee of Rs.25.00 with Goods and Service Tax (GST) will be levied on each redemption on PAYBACK Partner Brands like www.bookmyshow.com and www.makemytrip.com and in-store partners like Big Bazaar and HPCL.

This Redemption Fee with Goods and Service Tax (GST) will be charged to your monthly Credit Card statement.

You can place a request for replacement of your credit card by following ways.

You will receive the renewal card 10 days before the expiry of your old card. The old card will be valid till last day of the month mentioned on credit card.

If you do not receive the card You may place a request for non receipt of renewal Credit Card through the below mentioned channels.

Internet Banking: 

Please login to your Internet Banking Account > Customer Service > Service Request > Credit Card > More > Credit Card Dispatch Related > Replacement/Renewal Card Not Received.

Customer Care :

You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. 

To know the local Customer Care numbers, please click here

The first delivery attempt will be done within 5 working days from the date of request.

To use your credit card at merchant outlet, please follow the following instructions:

1. The merchant will dip your card at a PIN enabled POS terminal
2. The merchant will enter the amount to be paid by you
3. The POS terminal will prompt for the PIN
4. Enter your 4 digit Credit Card PIN on the POS terminal. Pull out the card once the transaction is complete

To use your credit card for online transaction, please follow the following instructions:

1. Make sure you are using a secure site while making payments through the Internet. Look for a lock icon in the status bar of your web browser. This icon indicates that a site is employing an encryption technology during the transmission of your sensitive data.
2. Never respond to phishing e-mails that falsely claim to be from a bank and ask you to disclose your personal and bank related confidential details. ICICI Bank will never ask you to send your personal banking details.
3. Get yourself enrolled for 3D Secure (Verified by Visa (VbV)/ MasterCard SecureCode (MCSC)). This is now mandatory for carrying out online transactions.
4. Avoid accessing your Internet banking account on unsecured public computers (e.g. internet cafes).
5. Once you have completed your online banking transactions, remember to log-off by clicking on the "log-off" option. Close your browser and lock your computer if it is left idle.

The Hand-picked Rewards catalogue offers you a wide range of options from fine brands across apparel, accessories, books, dining, and many more categories. We also offer a wide selection of gift vouchers so you have the flexibility to use your well-earned rewards the way you choose to.

The reward points are redeemed from your consolidated rewards account.

You can order only those gifts listed in the catalogue. However, our constant endeavour is to provide a selection of gifts to meet your expectations. We also invite your feedback in improving our catalogue.

Please write to us through the 'Email Us' option.

Yes. Click on 'Rewards at a Glance' option in the left hand navigation bar in the 'View Rewards' section.

Sorry. You cannot change the item you have selected after the order has been placed.

ICICI Bank Credit Cards are loaded with a host of benefits, offers & features.

Some of them are listed below:

Life style benefits – Discounts on shopping, dining & movies, complimentary round of golf every month, etc.

Travel benefits – Complimentary airport lounge access, fuel surcharge waiver, fuel discounts

Other benefits – Cash rewards, PAYBACK offers, 24x7 concierge service & many more

There are lots of regular offers that are available on ICICI Bank debit and credit cards. Click Here To check all offers

Credit Card Instant Approval

Refund / Failed / Reversed Transactions: Any merchant refund, income reversal, chargeback / fraud credit (permanent) received by cardholder will be considered as payment.

The refund received will be adjusted with further transactions made on credit card.

All the credit cards issued by ICICI Bank are active for international transactions. If you are unable to use the card for international transactions, you may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here

The application for a new credit card is evaluated on a combination of parameters such as income, credit history, payment track record of other loans and credit cards (if any), etc.

Alternatively, you can visit the nearest ICICI Bank Branch and apply for an Insta Credit Card which is issued to you against opening a Fixed Deposit. The card will be handed over to you instantly, over the counter.

Regular usage and timely payment on this card will help you maintain a good credit track record and you also earn safe returns at competitive interest rates on your Fixed Deposit.

To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile .

All retail Credit Card transactions of Rs 1500.00 and above can be converted into EMI within 30 days from purchase date, for a tenure of 3, 6, 9, 12, 18 & 24 EMIs. However, cash, jewellery and fuel purchase transactions are excluded from EMI conversion.

Interest will be charged if the Total Amount Due is not paid by the payment due date. Interest will be charged on the Total Amount Due and on all new transactions (from the transaction date) till such time as the previous outstanding amounts are paid in full. Also, interest will be levied on all cash advances from the date of the transaction until the date of payment.

We require few more details of your transaction. We request you to call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. Please prefix the number with the STD code of your city.

To know the Customer Care numbers, we request you to check the below link:

https://www.icicibank.com/customer-care.page?

Alternatively, you may write to us at customer.care@icicibank.com for further assistance.

Customer gets the card instantly from the branch or from the sales executive after filling up the Fixed Deposit form and providing KYC documents.

Existing fixed deposit can be accepted as “guarantee” for issuing ICICI Bank Insta Credit Card. Original Fixed Deposit Receipt (FDR) should be submitted to branch along with application form.

No, there is no such requirement

There is no specific handset requirement for using the Movida service. You do not require any GPRS / internet / data connectivity on your phone. You need not download any application to get started.

If you are currently receiving transaction alerts related to your ICICI Bank account / Card on the mobile phone it means that your mobile number is already registered with ICICI Bank.

You may also call our Customer Care on 1800 1080 between 7:00 a.m. and 9:00 p.m. from your registered mobile number to obtain this confirmation.

To know the Customer Care numbers, we request you to click here.

ICICI Bank Rewards is a brand new rewards experience, on your ICICI Bank Credit & Debit Cards! We bring to you a programme tailor-made keeping in mind your lifestyle, with exciting redemption options ranging from merchandise, digital services and vouchers along with deals and subscriptions across local, regional and global brands! The points earned on ICICI Bank Credit Card or Debit Cards from 1st April 2022 will be accrued as a part of the new ICICI Rewards Programe.

Merchants/Platforms send these transactions to the Credit Card issuing banks as a specific merchant category code, which helps Banks identify rental payments.

For e.g., a rental payment transaction initiated at a merchant will come with a specific merchant category code compared to other transactions like a wallet load or bill payment.

We will be unable to change the status in CIBIL as NORMAL for the settled credit card accounts.

You need to pay the entire waiver amount in a single instalment (payment). By doing this, the status in your CIBIL records will be changed from ‘Settled’ to 'Normal'.

Yes, the ATM PIN through SMS facility is available on your ICICI Bank Credit Card. The PIN is sent on your registered mobile number

You can redeem ICICI Bank Reward Points through

• -Internet Bank> Cards & Loans > Redeem Reward Points
• - iMobile> Cards & Forex > Click on the Credit card to view and redeem points

For points earned prior to March 31, 2022 kindly visit https://zillionrewards.in/. to redeem your points.

You may prepay or foreclose the loan availed on credit card by calling our Customer Care from your registered mobile number. To know the local Customer Care numbers, please click on the below mentioned link.

https://www.icicibank.com/customer-care.page

Or

Write to us at customer.care@icicibank.com with last 4 digits of your Credit Card number from your registered e-mail ID.

To prepay or foreclose the EMI on credit card, please call our Customer Care from your registered mobile number. To know the local Customer Care numbers, please click on the below mentioned link.

https://www.icicibank.com/customer-care.page

Or

Write to us at customer.care@icicibank.com with last 4 digits of your Credit Card number from your registered e-mail ID.

ICICI Bank Chip Credit Cards come with an embedded micro chip which provides additional security against counterfeiting / duplication of the card. It also provides an extra layer of security in the form of a Personal Identification Number (PIN). You will be required to enter your 4-digit PIN on the terminal for transactions at merchant outlets.

Yes, you can use the same PIN for cash withdrawals through ATMs. Please note that terms of the Cash Withdrawal facility will be as communicated at the time of delivery of your card. For more information on the same, please contact our Customer Care.

You can view details regarding your reward points by visiting:

iMobile Pay app:

Pre-approved Loans/Offers > Rewards OR Cards&Forex > Select your Credit Card > View your reward points in the Latest Bill Section

Internet Banking:

Cards & Loans > Credit Cards > Reward Points

To update e-mail ID:

Internet Banking:

Login to your Internet Banking Account > My Accounts > Credit Cards > Alerts subscription > Submit

Customer Care:

You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here

ICICI Bank Branch:

You may visit the nearest ICICI Bank branch along with your original photo ID proof and physical credit card. To locate the nearest ICICI Bank branch, visit maps.icicibank.com/mobile .

To locate the nearest ICICI Bank branch, visit maps.icicibank.com/mobile .

This is subject to BookmyShow terms and conditions, tickets once bought online are considered sold and cannot be cancelled, refunded or exchanged.

Simply call 1800 26 70731 (toll-free from MTNL/ BSNL lines) or 022 6787 2016 (standard call charges apply).

Here are the different modes through which you can make a payment towards you ICICI Bank Credit Card Account:

• Cheque or Draft payment
• Cash Payment (Charges applicable Rs. 100.00 + 18% Goods and Service Tax (GST))
• Auto-Debit facility
• Internet Banking
• National Electronic Funds Transfer (NEFT)
• Click To Pay
• ATM Payment
• Visa Money Transfer
• IVR Payment.

Previously / Existing delinquent customers who pay off their waived off / entire outstanding amount respectively, can be offered this program.

Waived amount is the amount of waiver or discount given to the customer during settlement. It includes principal waiver, interest waiver & income or charges reversal.

No, it can be issued only to the primary Fixed Deposit account holder.

Both Traditional and Cumulative mode are allowed for ICICI Bank Insta credit cards. Also there should be no existing lien marked or partial withdrawal on the Fixed Deposit.

Because the KYC is done only for the primary Fixed Deposit holder, only he/she is eligible for the Credit Card.

For Voice Based Service no. 022 6612 6575 – Charges shall be as per the plan you have subscribed for with your Mobile Operator.

For SMS – Standard SMS charges shall apply.

No. This service is free of cost.

You will need to initiate the transaction again by calling back the IVR number because Movida will terminate the session for security reasons.

If you have an issue with a biller or a specific charge on a bill, you will need to contact your biller directly.

If you have paid through Movida and have a question about the payment you made, contact Movida on the Movida Help desk Number 91 22 6616 6575.

When making the booking, please inform the particular spa that you hold a ICICI Bank Credit Card and are eligible for the said privilege. Payment will have to be made using your ICICI Bank Credit Card on which you are availing the privilege.

Yes, 1% fee will be in addition to the platform/convenience fee charged by various merchants facilitating rental payments with credit cards.

Please write to info@cibil.com for your CIBIL report.

You may place a request for amortisation schedule through the below mentioned options:

Internet banking:
My accounts > Credit Cards >Service request > EMI Transaction Related > Queries related to EMI-on-Call Facility.

Customer care:
You may call our Customer Care between 7:00 a.m. to 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click on the below mentioned link.
https://www.icicibank.com/customer-care.page

Or

Write to us at customer.care@icicibank.com with last 4 digits of your Credit Card number from your registered e-mail ID.

Alternatively, you may view the amoritisation schedule from Internet Banking:

Log in to your Internet Banking Account > My Accounts > Credit Cards >View and manage my Credit Cards>Select 'Installment Summary' option and click on merchant name. (You can download the Amortization Schedule in PDF or XLS file).

We request you to visit our website www.icicibank.com > Click on 'Form Center' (At the bottom of the screen under Others option) > Select Auto-Debit Facility under Credit Card.
You may also click here to download the auto debit form for credit card. 
Please send the duly filled in and signed form to the address given on the form. Alternatively, you can activate auto debit through the below mentioned channels:

Internet Banking:
You may activate auto debit facility online, if your savings account and credit card account are linked.
Login to your Internet Banking Account > My Accounts > Credit Cards > Auto Debit Setup > Follow the instructions on the screen (Opt for total or minimum amount due).
The auto debit will be effective from the same billing cycle and the payment will be debited on the due date, if the activation is done before the due date.

iMobile:
Login to iMobile app > Cards, Loans & Forex > Credit Card number > More Options > Register for Auto Debit > Follow the instructions on the screen (Opt for total or minimum amount due) and Submit.

Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here.

To know the credit card statement generation date, please call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here.
Or
Write to us at customer.care@icicibank.com mentioning the last 4 digits of your credit card number from your registered e-mail ID.

You may write to merchantcare@icicims.com regarding queries related to EDC machine.

Transactions converted to EMI will not be eligible for reward points. The accrued points will be debited back on EMI conversion

In our endeavour to make your experience with ICICI Bank Credit Cards even more convenient, we bring you multiple payment options that you can avail of to pay your ICICI Bank Credit Card bill. Please click here to know the payment options.

"Only the primary Fixed Deposit holder is eligible for the ICICI Bank Instant Credit Card. "

You may place a request either for soft copy or physical copy of interest calculation sheet through below mentioned channels:

Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click on the below mentioned link.
https://www.icicibank.com/customer-care.page

Or

Write to us at customer.care@icicibank.com with last 4 digits of your Credit Card number from your registered e-mail ID.

E-mail or soft copy of interest calculation sheet will be sent only on registered e-mail ID and you will receive the same in 3 days from request initiation date.

Physical copy of interest calculation sheet will be sent at the mailing address registered on credit card within 7 days from request initiation date.

The CVV (Card Verification Value) number is a 3 digit code mentioned on the back of the credit card. This value is required as a form of authentication for online and IVR transactions.

To know the step-by-step process of creation or change of your 3D Secure PIN, please click here.

The bill payment facility from Internet Banking is free of cost and no charges are applicable from the bank.

You may update add-on card mobile number regarding OTP alerts for online transactions made on add-on card, However transactions alerts and payment due date alerts will be sent to Primary card holders Mobile Number only.

You may cancel only the credit card account and can have the FD account active. For cancellation of credit card, complete amount due on card needs to be paid off.

You will be unable to withdraw partial fixed deposit amount, as the complete fixed deposit is marked with lien against credit card.

The credit card is valid for 4 years from the card issue date. The credit card will be automatically renewed and sent at your mailing address 10 days prior to the card expiry date.

Expiry date of the card will be mentioned on the front side of Credit card.

Here are the different modes through which you can make a payment towards you ICICI Bank Credit Card Account:

• Cheque or Draft payment
• Cash Payment (Charges applicable Rs. 100.00 Service Tax)
• Auto-Debit facility
• Internet Banking
• National Electronic Funds Transfer (NEFT)
• Click To Pay
• ATM Payment
• Visa Money Transfer
• IVR Payment.

There is no cap on the number of times the limit can be changed

No. You can register only one e-mail ID and one mobile number for alerts facility on credit card.

To know your credit card User ID please visit www.icicibank.com > Personal Banking >Click on 'Continue to login' > May I help you? > Get User ID.

Please follow the below process to generate Internet Banking Password online:
Click on 'Get Password' link on the login page.

Generate your Password online in 3 simple steps:
1. Enter your User ID and registered mobile number to receive unique number on your mobile.
2. Validate the unique number received on your registered mobile number.
3. Generate new Password.

Alternatively, you may call our Customer Care from your registered mobile number between 7:00 a.m. and 9:00 p.m. To know the local Customer Care numbers, please click here
Or 
Write to us at customer.care@icicibank.com from your registered e-mail ID for further assistance.

MITC is the Most Important Terms and Conditions of ICICI Bank Credit Cards.

To know the Most Important Terms and Conditions of ICICI Bank Credit Cards, please visit our website https://www.icicibank.com > Products > Credit Card > Quick links for your reference (Right hand side of the page) > MITC, T&C and FAQs.

1. To know the debit card offer winners list, please visit our website www.icicibank.com > Products > Cards > Debit Card > Debit Card Offer Winners (Left hand side of the page).
2. To know the credit card winners list as per the 'Mega Festive Delights offer', please visit our website www.icicibank.com > Products > Cards > Credit Card > Credit Card Offer Winners (Left hand side of the page).

ICICI Bank has now digitised Welcome Kits as part of the Go Green initiative. The Welcome Kit includes the Membership Guide, Terms & Conditions and Most Important Terms & Conditions (MITC) in a downloadable PDF format.

Please click here to download the membership Kit of ICICI Bank Credit Cards:

To know the details of all the promos and offers on ICICI Bank Credit and Debit Cards, please check our offer zone and Click on 'Brands A- Z' and select the specified offer.

Balance transfer facility is available for certain eligible customers and is offer based. If you have received an SMS to avail Balance Transfer on credit card, you may reply to the SMS and we will get in touch with you.

Alternatively, if you want to know your eligibility you may call our Customer Care To know the local Customer Care numbers, please click here.

Credit Card can be sent only to the mailing address updated in the records. In your absence, you can leave an authorisation letter with your family members along with a valid ID proof to accept the delivery.

1. If PLCC account is different from credit card account, then credit card loan account payment should be made separately on loan account number. It cannot be clubbed with credit card payment.
2.  If PLCC account number is same as credit card number, then the EMI will be billed in same statement.

If the Auto Debit is active for minimum amount due and you have made a payment which is less than minimum amount, then the Auto Debit will take place only for the balance of the minimum amount due on the payment due date. The Auto Debit will not take place if the payment for minimum amount due is received 5 days before the payment due date.

If the auto-debit is active for total amount due and if we have received a part-payment towards the total amount due of a particular statement, the Auto Debit will take place only for the balance of the total amount due on the payment due date. The Auto Debit will not take place if the payment for the total amount due is made 5 days before the payment due date.

The ICICI Bank reward points will expire in 36 months from the date of earn.

Yes, you can make a payment through an ATM only if the credit card is registered as a Biller under Bill Pay section on ICICI Bank website and the maximum amount which can be transferred in a day is Rs. 50,000.

Yes, you can send the below sms from your registered mobile number to 5676766:

For balance inquiry - IBALCC(Space) Last 6 digits of your credit card

For payment due inquiry - IPDDCC(Space) Last 6 digits of your credit card

For non-receipt of renewed credit card, please raise a query through the below mentioned channels:

Internet Banking: 

Please login to your Internet Banking Account > Customer Service > Service Request > Credit Card > More > Credit Card Dispatch Related > Replacement/Renewal Card Not Received.

Customer Care:

You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here

The first delivery attempt will be done within 5 working days from the date of request.

To change your Internet Banking User ID for credit card, please log in to your Internet Banking Account > My Profile > Credit Cards > Update user ID.

The changes in user ID will be made immediately and you have to login with the changed user ID.

Please note:

1. Change of user ID is a one time option.
2. It is advisable to have an alphanumeric User ID to ensure security.
3. First two characters of Internet Banking User ID should be alphabets.
4. Please choose a User ID that you can remember easily.
5. Please ensure that your User ID is not obvious to others. Avoid using your name/nickname etc. in your User ID.
6. ICICI Bank strongly recommends that you read and follow our Safe Banking Tips.

You can place your request for replacement of your Credit card by calling our Customer Care.

Customer care:

Please call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. Please prefix the number with the STD code of your city. To know the local Customer Care numbers, please click here.

The first delivery attempt will be done within 5 working days from the date of request.

International mobile numbers in your credit card account can be updated only for OTP alerts. For this, you need to visit any of our bank branches and get it enabled. However, transaction alerts cannot be sent on an International Mobile Number.

To deactivate Auto Debit, you can call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the local Customer Care numbers, please click here.

Alternatively, you may write to us at customer.care@icicibank.com with last 4 digits of your Credit Card number from your registered email ID.

To change the Auto Debit option from minimum amount due to total amount due or vice versa, you need to call our Customer Care by authenticating your card number & PIN.

Please call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. 

To know the local Customer Care numbers, please click here.

The excess payment will be automatically adjusted towards future transactions. However, you may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the local Customer Care numbers, please click here.

Alternatively, you may write to us at customer.care@icicibank.com with last 4 digits of your Credit Card number from your registered email ID.

Any credit balance due to excess payment cannot reversed. You can utilize the same by doing transactions using your card.

ICICI Bank Credit Cards offer a host of features and offers specially designed for our esteemed customers. We request you to reconsider your decision of cancelling your credit card.

In case you want to go ahead with the cancellation, we request you to clear the outstanding amount due as on date and redeem the reward points accumulated against your credit card.

Please note that reward points will not be redeemable after the card has been cancelled."

For queries related to insurance policies, please contact ICICI Lombard on toll-free no.18002666.

You may also write to:

ICICI Lombard General Insurance Company Ltd,

Customer Support Team,

4th Floor, Interface 11,

Office No 401 & 402,

New Link Road,

Malad (W),

Mumbai - 400064.

You may also login at www.icicilombard.com and click on "Customer Support" and then on "Grievance Redressal" to communicate your complaint.

If you make a transaction that exceeds your available credit limit, ICICI Bank will use its discretion and decide whether or not to approve the transaction. If the transaction is approved, an over-limit charge would be levied to the card account. The over-limit charge is 2.5% of the amount by which the credit limit is exceeded (subject to a minimum charge of Rs.500).

There will be times when you feel the need for an increase in your credit limit to enable you to make increased purchases on your card. To avail of temporary credit-limit enhancement, all you need to do is call our Customer Care Centre and make your request. ICICI Bank can increase your credit limit at its discretion.

Please note that this facility is available only after 9 months of membership and based on credit history

If complete outstanding dues are paid as per the statement and within due date, the interest charges will cease to apply immediately.

All InterMiles that you earn on your Business Advantage Card accrue automatically into your Jet Privilege account each month within 30-45 working days of your valid card transaction. The InterMiles accrued will be basis the Miles Split Ratio Module (MSRM) chosen by the Company.

The auto recharge will automatically get triggered when you tap the card at the entry gate at Bangalore Metro stations, if the balance on your Namma Metro Transit Chip is lower than the threshold limit. You will be able to view the updated balance on your Namma Metro Transit Chip at the station gate when you exit at your destination station.

ICICI Bank Buy 1 Get 1 offer - The free ticket price cannot exceed Rs 500 per ticket under this offer for below cards:

1. ICICI Bank Sapphiro Credit Cards
2. ICICI Bank Signature Credit Card
3. InterMiles ICICI Bank Sapphiro Credit Cards.

Maximum discount of 25% per ticket up to INR 150 on purchase of minimum two tickets, up to two times in a month for below cards:

1. ICICI Bank Rubyx Credit Cards
2. ICICI Bank MakeMyTrip Signature Credit Cards
3. ICICI Bank Ferrari Signature Credit Cards
4. InterMiles ICICI Bank Rubyx Credit Cards
5. ICICI Bank Manchester United Signature Credit Cards

Maximum discount of 25% per ticket up to INR 100 on purchase of minimum two tickets, up to two times in a month for below cards:

1. ICICI Bank Coral Credit Cards
2. InterMiles ICICI Bank Coral Credit Cards
3. ICICI Bank Ferrari Platinum Credit Cards
4. ICICI Bank MakeMyTrip Platinum Credit Cards
5. ICICI Bank Manchester United Platinum Credit Cards

There is no cap on the free ticket price for ICICI Bank Diamant Credit Card.

Yes, you have to carry your credit card while collecting the tickets. Also, once the booking is completed, the confirmation mail/ SMS received from www.bookmyshow.com needs to be displayed at the ticket counter at the movie hall.

We offer a range of services listed in this section for your reference. Depending on the ICICI Bank Credit Card you hold, you are entitled to a specific bouquet of services. Please refer to your Card page to know the services available on your card.

A concierge service is a speciality service designed to provide assistance in managing your daily personal and professional tasks, or "to do" lists. It operates as your very own personal assistant and offers myriad day-to-day or specific services depending on your needs.

At i-Assist, we help to save time, eliminate stress and help you relax while we take care of the finer details. We aim to service your requests to your satisfaction using our extensive network of vendors and professionals.

We offer a range of services. These are listed in this section for your reference. Depending on the ICICI Bank Credit Card you hold, you are entitled to a specific bouquet of services. Please refer to your Card page for details on the services available on your card.

The concierge team is available 24x7, 365 days a year.

Concierge is a complimentary service available to you as a valued ICICI Bank Credit Card member. You do not pay us any extra costs for our services and referrals. In case you choose to make a booking or place an order through concierge, you need to pay only towards the cost of the purchase/ order.

We provide the complete details of the applicable charges for any bookings/ purchase through concierge prior to initiating the payment process.

Credit limit will be 85% of the Fixed Deposit amount but cannot exceed Rs 3 lacs (Rs Three Lacs).

ICICI Bank Insta Credit Card also offers interest free credit period as applicable on other ICICI Bank credit cards to the cardholder along with all other benefits which are offered by similar ICICI Bank Gold Credit Cards. Details of the offers will be available in the welcome kit given to customers.

For ICICI Bank Insta Credit Card the applicant needs to sign the terms and conditions before taking the card.

If the credit card payment is not paid for 60 days past due date or if the credit card outstanding becomes more than 95% of the Fixed Deposit amount, the Fixed Deposit will be liquidated.

Yes, Once the Instant credit card is active customer can apply for personalised credit card, Personalized credit card will have a Fee of Rs.100.

Yes, Customer can apply up to 3 supplementary cards at no extra charge. With Supplementary Add on Credit Card form, you will be required to enclose a copy of separate self attested proofs of identity and residential address of the proposed add on card holder.

Fixed Deposit nominee can request the Bank branch for card cancellation & Fixed Deposit closure. Copy of death certificate of primary card holder should be presented and attached with Insta Credit Card cancellation request form.

Rent payment fee will be effective from Oct 20, 2022.

You can set the desired credit limit on your credit card through any of the following channels:

Internet Banking:
Login to Internet Banking > My Accounts > Credit Cards > View and manage your Credit Cards > Manage Credit Card Limits > Select Credit Card Number > Click on Go > Enter desired credit limit > Submit.

Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the local Customer Care numbers, please click here.

You may block the Credit Card through any of the following channels:

Internet Banking:
Login to www.icicibank.com with user ID and password > Navigate to My Accounts > Credit Cards > Service Requests > Credit Card Dispatch Related >Block Credit Card

iMobile:
Login to iMobile > Smartkeys & Services > Card Services> Block credit card> Enter the required details and Submit.

Customer Care :
You may call our Customer Care from your registered mobile number.
To know the local Customer Care numbers, we request you to click here

You can also write to us at customer.care@icicibank.com for further assistance

ICICI Bank Branch:
Visit the nearest ICICI Bank branch along with original photo ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile

Credit Card Statement

The facility to view and download your Credit Card statement has been moved to the logged-in section.

Login with your User ID and Password to view and download your Credit Card statement.

You can call our Customer Care, authenticate yourself and choose the ‘Self Banking’ option to get your User ID. Once you have your User ID, please click here to generate your password instantly online.

To place a request for deletion of canceled credit card from your Internet Banking, please call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click on the below mentioned link.

https://www.icicibank.com/customer-care.page

Or

Write to us at customer.care@icicibank.com with last 4 digits of your Credit Card number from your registered e-mail ID.

The payment made through IMPS mode will be credited within 24 hours on your ICICI Bank Credit Card Account.

To view the list of Banks participating for IMPS Merchant Payment, visit our website www.icicibank.com>Payments>Click to Pay>IMPS Credit Card Payment.

Process to make payment of credit card amount outstanding through IMPS:

Step 1:

A. Download the Mobile Banking Application provided by your Bank and login to Mobile Banking

Step 2:

A. Click on Bank Account.
B. A separate link for IMPS will be available.
C. Click on IMPS and then select Merchant Payment.

Step 3:

A. Enter your Bank Account Number to be debited under 'Source Account' field: xxxxxxxxxxxx
B. Enter the Merchant Mobile Number 7506612221 for ICICI Bank Credit Cards
C. Enter the Mobile Money Identifier (MMID) 9229001 for ICICI Bank Credit Cards
D. Enter the Amount (INR) that you wish to pay: xxxx.xx
E. Enter your ICICI Credit Card Number under ‘Payment Reference Number’ field: xxxx xxxx xxxx xxxx

Step 4:

A. Select Go
B. You will receive the transaction confirmation on your screen.

Step 5:

A. Click on Confirm.
B. Post confirmation, the Transaction details will be displayed on the screen.
C. You will receive an SMS confirming the transaction.

The payment will be credited within 24 hours on your ICICI Bank Credit Card Account.

To view the list of Banks participating for IMPS Merchant Payment, visit our website www.icicibank.com>Payments>Click to Pay>IMPS Credit Card Payment.

Simply follow these five easy steps:

1. Remember to use your ICICI Bank Credit Card everyday for everything from grocery shopping to eating out and online shopping. Your points will keep adding up.
2. Enroll your Card for automatic payment of recurring monthly expenses like utility bill payments. Not only do you earn points, you also do not have to worry about attending to these monthly errands.
3. Use your Card for high-value purchases such as purchasing jewellery and making your travel and holiday bookings and watch your points grow even faster.
4. Use your Card when you travel internationally.
5. Gift up to 2 Supplementary Cards to your family members above 18 years of age and you will earn points on those Cards too. For more information or to request a Supplementary Card application, please call our 24-hour Customer Care.

You may view the details of online bill payments / transactions made from Internet Banking by logging into your

Path: Internet Banking Account > Payments &Transfer> Transaction Status > Completed Transactions and select the period From and TO in the drop down.

No, Cash withdrawals will not be eligible for reward points.

To change the mailing option on credit card, please call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click on the below mentioned link.

https://www.icicibank.com/customer-care

Please visit www.culinarytreats.com for the list of restaurants and for more details of the offer. You can also download the ICICI Bank Culinary Treats mobile app from Apple iStore or Google Play.

With ICICI Bank Culinary Treats programme, you can save a minimum of 15% on dining bill at over 800 participating restaurants.

You will be able to see the following details of your statements:

Current Statement
This shows the transactions that are done on the card account after the Last Statement was generated. These transactions will be sent to you in your next credit card statement. Transactions done on replacement and add-on cards are segregated for better understanding. Thus, you need not wait for a statement to check your recent transactions.

• Last Statement
  This is a replica of the most recent printed statement that has been sent to you. You can thus, make payments by looking at this statement.
• Past Statement
  You can see your statements as old as 2 years.

You may also Select the statement period From and TO in the drop down to choose the desired statement.

You may check your Credit card statement details through following modes:

Internet banking:
logging into your Internet Banking Account > My Accounts > credit cards > Credit card statement request- E-mail > Choose the date required

I-Mobile:

Login to i-mobile> Click on >Select Credit card Number> Click on card Number> Click on More options> Select the Last/past Statement> Choose the Statement date and View/Send e-mail.

Credit limit on your ICICI Bank Instant Credit Card is assigned based on your Fixed Deposit (FD) amount.

If you wish to have higher limit on your ICICI Bank Instant Credit Card, you may close or cancel this existing FD and credit card and may apply for the new FD with the higher amount.

The credit card will be sent only at the mailing address registered on your credit card account.

The credit limit on the Fixed Deposit Credit card shall be eighty five percent (85%) of the fixed deposit amount, subject to minimum credit limit of Rs. 17,000.00 and maximum credit limit of Rs.5,00,000.00. The said credit limit may be subject to change at the sole discretion of ICICI Bank from time to time.

You may check the offers for ICICI Bank Credit Card by visiting our website http://www.icicibank.com. Select ‘Credit Cards’ under Products > Click on 'Know More' .

You do not need a minimum number of reward points to start redeeming your rewards.

With Supplementary Add on Credit Card form, you will be required to enclose separate copies of proof of identity and residential address of the proposed add on card holder.

List of identity proof documents (any one of the following): Passport/Voter’s ID/Driving License/PAN Card/Photo Ration Card/Government ID Card.

Proof of residential address (any one of the following): Passport/Voter’s ID/Latest Electricity Bill/Latest Telephone Bill (Mobile/Landline)/Ration Card.

There is no CAP for change of Preset limit on credit card.

The preset option will work according to the calendar month.

To protect the interest of the credit card holder, the credit card will be delivered only to him/her.

If card holder is not going to be available at mailing address, card holder may provide an authorisation letter in the name of:

Parents (mother/father), Spouse, Children (above 18 years), Grand Parents, Siblings (brother/sister, above 18 years)

The bearer of the letter can take the delivery of the card by producing the authorisation letter given by card holder along with an Identity Proof to the courier representative, at the mailing address. Otherwise, the card will be returned to us.

To withdraw the dispute initiated on your credit card, you may call our Customer Care from your registered mobile number. To know the local Customer Care numbers, please click here.
Or

Write to us at customer.care@icicibank.com with last 4 digits of your Credit Card number from your registered e-mail ID.

You may know the status of disputed initiated on credit card through the below mentioned channels:

Internet Banking:
Log in to your Internet Banking Account > My Accounts > Credit Cards > Service request > Transaction Dispute Related> Dispute Status

Customer Care:
Call our Customer Care from your registered mobile number. To know the local Customer Care numbers, please click on the below mentioned link.
https://www.icicibank.com/customer-care

Or

Write to us at customer.care@icicibank.com with last 4 digits of your Credit Card number from your registered email ID.

For example: If the statement generation date is 14th of every month, all purchases done before 14th will be billed in that particular month's statement. On the same token, a purchase done on 15 th of that month will be billed in the next month's statement(14th of next month) and thereby you get 18 days to make payment. Here you get 48 credit free days.

In summary, any transaction that is done when your monthly statement date is nearing, you will have lesser number of credit free days. We request you to plan your purchases to avail 48 days of credit free period.

The credit free period without interest will be valid only if we receive total amount outstanding of the statement.

You do not need minimum reward points for redemption.

We request you to visit the ICICI Bank branch and update the add-on card mobile number by submitting the 'Stay Connected' form.

Please carry your original photo ID proof and physical credit card to the Branch.

Credit limit on your ICICI Bank Instant Credit Card is assigned based on your Fixed Deposit (FD) amount.

If you wish to have higher limit on your ICICI Bank Instant Credit Card, you may close or cancel this existing FD and credit card and may apply for the new FD with the higher amount.

The credit card has to be cancelled, if you want to close the fixed deposit account

• Please visit www.bookmyshow.com.
• Go through the regular ticketing flow for selecting the city, movie, date, cinema and show of your choice.
• Confirm your details by providing your email address & mobile number as this information will be used for confirming your transaction.
• Proceed to the secure payment page, enter your 16-digit ICICI bank Credit Card number in the box, name on the card, expiry and CVV card details.Please check yes to accept terms, conditions & booking policy.
• To avail offer, check 'Avail Discounts & Offers' at the bottom left side of the page. Select 'Offers', select ICICI Bank Credit Card Offer from the list.
• Click on the 'Apply Offer' button to successfully avail your offer.

The e-mail and mobile alerts facility on your ICICI Bank Credit Card is free of cost and no charges are applicable.

NOC will be issued only on Cancelled Card accounts where there are no pending dues payable.

An Account number is generated at the time of issuing your credit card. In due course of time, you may have received an upgraded card or a renewal card, however the account number of the cards remains the same. 

The credit card statements are generated with your ICICI Bank Credit Card Account number. The charges will be debited on your credit card account number however transactions will reflect on the credit card number. 

Your credit card number will be different from your credit card account number. You may make the payments on either your ICICI Bank Credit Card Account number or on the credit card number.

For any clarification or more information, you may call our Customer Care from your registered mobile number. To know the local Customer Care numbers, please click here

Or you may write to us at customer.care@icicibank.com with last 4 digits of your Credit Card number from your registered email ID.

Regarding the call received for due amount outstanding on Credit Card , please call our Customer Care  between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the local Customer Care numbers, please click here

Or you may write to us at customer.care@icicibank.com with last 4 digits of your Credit Card number from your registered email ID.

For all online transactions, a One Time Password (OTP) will be prompted and the same has been introduced for additional security of customer's credit card account.

OTP for online transactions is valid for 15 minutes only. In case it exceeds more than 15 minutes, please re-attempt the transaction.

Please provide the correct OTP number received on your registered mobile number for successful process of the transaction.

No, the Add-on card holder needs to use the same limit allotted to Primary Card.

The total credit limit has to be shared between the primary and add-on card holders.

If your new mobile number is already updated in the credit card account, to receive OTP alerts on the new mobile number you need to follow below process:

Log on to www.icicibank.com> Personal > Apply online > Cards > 3D Secure PIN for Debit Card > Register > New User - Register Now> I Accept > Enter debit card number > Next > Select OTP > Next >

If your old mobile number reflecting under ' Below is the information stored in our database ' then select ' My details do not match' option under ' Please select your preferred option to receive the OTP ' > Next > your new mobile number will be updated.

After this process every time while you making the transaction OTP will be sent only on your new register mobile number.

No, it will not get automatically activated on linking. You have to follow the Auto Debit registration process. Linking will help to view both savings account and credit cards details together.

You have to mention complete and correct card number on the cheque for making cheque payment eg. 'ICICI Bank Credit Card No XXXX XXXX XXXX XXXX'

To know your Internet Banking User ID for credit card, please call our Customer Care, authenticate yourself and choose the 'Self Banking' option to get your User ID.

• Steps to get your User ID through Self Banking:
• Call our Customer Care and select language option
• Select option 2 for Credit Card
• Enter 16 digit Credit Card number and 4 digit PIN number
• Know your Credit Card balance and select option 1 for Self Banking
• Select option 1 to know User ID
• Select option 3 to reset User ID

Please call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. Please prefix the number with the STD code of your city. To know the local Customer Care numbers, please click here

No. Third party caller cannot make changes to a customer's account. Authentication of the account holder will be done before limit change request is accepted.

ICICI Bank has a unique feature whereby the customer can choose the limit on his/ her debit card. Just follow the below steps to change your limit:

Customer Care:
You may call our Customer Care from your registered mobile number.
To know the local Customer Care numbers, please click here

ICICI Bank branch:
Please visit the nearest ICICI Bank branch along with your original photo ID proof and make a request for Internet Banking User ID. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile

Note:

1. Request for change in debit card daily cash withdrawal or transaction limit.
2. Inform if limit change needs to be done temporarily for one day or permanently.
3. A service request will be raised and your debit card limits will be changed within 24 hours.

You can place re-dispatch request of your card through the below mentioned options:

Internet banking:

My accounts > Credit Cards > Service request > Re-dispatch request for Undelivered Card

Customer care:

Please call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.To know the local Customer Care numbers, please click here

The first delivery attempt will be done within 5 working days from the date of request.

No, there will be no extra charges for alerts facility.

No, for credit card alerts you can update only 1 mobile number. The alerts can be sent to only 1 registered mobile number.

You can subscribe for e-mail alerts facility on your credit card account through any of the mentioned channels:

Internet Banking:

My accounts > Credit Cards > Alerts subscription > Submit

Customer Care:

Please call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here.

If you wish to register ICICI Bank American Express Credit Card as a Biller, please follow these steps:

Visit www.icicibank.com and login to your account ? Payment & Transfer ? Manage Billers ? Register Biller.

Mention the Nickname which you remember and give the complete 16-digit Credit Card number you wish to register and click the check box to accept the terms and conditions -> click on "Next" and Submit for the Credit Card to be registered successfully.

Single name cannot be embossed on the card. Embossed name on the card will be of 19 characters including spaces, with first name and last name being mandatory.

You may place a request for pesonalisation of Instant credit card with your name embossed by calling or customer Care. Charges applicable for personalized credit card Rs. 100.00 plus 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 will be applicable.

The charges will be levied post replacement in your subsequent month statement.

Name to be embossed on card should be 19 characters including spaces.

You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here

Alternatively, you may write to us at customer.care@icicibank.com with last 4 digits of your Credit Card number from your registered email ID for further assistance.

You can generate a physical Credit Card PIN by logging into Internet Banking with your User ID and Password > My Accounts > Credit Cards > Request for Physical PIN.

To change your address in credit card account, we request you to visit the nearest ICICI Bank branch alongwith the ID and address proof.

Below are list of document which can be collected:

1. Valid Passport with photograph and signature.
2. Driving licence (Handwritten or laminated) issued by regional transport authority.
3. PAN Card issued by Income Tax Dept/ UTITSL/ NSDL.
4. Voter ID card issued by the Election Commission of India.
5. Job card issued by NREGA duly signed by an officer of the State Government.
6. Aadhaar card/ E-Aadhaar issued by Unique Identification Authority of India (UIDAI).

ID Proof: Identity card with applicant's Photograph issued by:-

1. Central/ State Government Departments.
2. Statutory/ Regulatory Authorities.
3. Public Sector Undertakings.
4. Scheduled Commercial Banks.
5. Public Financial Institutions.
6. Letter issued by Gazetted Officer.

Address Proof:

1. Property Tax bill - not older than 1 year.
2. Municipal Tax receipt – not older than 1 year.
3. Bank account statement – within 3 calendar months. For more than 3 months, cheque leaf is required.
4. Pension or family pension payment orders if they contain the address.
5. Letter of allotment of accommodation from employer - from Govt bodies, financial institutions and listed companies.
6. Documents issued by Government departments of foreign jurisdictions or letter issued by Foreign Embassy or Mission in India such document/s should not be more than six months old.

Utility Bills:
Below mentioned utility bill which is not more than two months old of any service provider:-

1. Electricity bill.
2. Telephone bill.
3. Post-paid mobile phone.
4. Gas bill.
5. Water bill.

You can update your PAN details by calling our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the local Customer Care numbers, please click here.

You can change/ correct the details like Date of Birth, name correction(spelling) on your card by call our Customer Care between 7:00 a.m. and 9:00 p.m from your registered mobile number.

To know the local Customer Care numbers, please click here.

To know the step-by-step process of creation or change of your 3D Secure PIN, please click here.

To setup an Auto Debit facility on your credit card account, you may choose any one of the below mentioned alternatives:

Internet Banking ID:

You may activate the Auto Debit facility online, if your savings account and credit card account are linked through the following path:

www.icicibank.com > Login > My Accounts > 'Credit Card' > 'Auto-Debit' setup > follow the instructions on the screen (Opt for total or minimum amount due).

The Auto Debit will be effective from the same billing cycle and the payment will be debited on the due date, if the activation is done before the due date.

Customer Care:

You may choose to call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. 

To know the local Customer Care numbers, please click here.

Please authenticate yourself to activate the Auto Debit facility on your credit card account instantly without any documentation.

Download Auto Debit form:

www.icicibank.com > 'Forms' appearing at the bottom of the screen > Select Auto Debit facility under Credit Card

Please send the duly filled in and signed form to the address given on the form.

Yes, auto debit can be activated on PLCC account.

PLCC auto debit can be activated in both cases wherein a seperate PLCC account has got created or PLCC has been booked in the existing card account of the customer. The Link for downloading AD form from ICICI bank form center is is follows: https://www.icicibank.com/managed-assets/docs/form-center/cc_auto.pdf

Please call customer care to register for e-mail statements.

You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. Please prefix the number with the STD code of your city.

To know the local Customer Care numbers, please click here.

Alternatively, you may write to us at customer.care@icicibank.com for further assistance

To open your Credit Card e-statement, we request you to follow the below instructions:

The statement is password protected. The first four letters of your password are the first 4 letters of your name as displayed on your credit card followed by your date and month of birth (in DDMM format). The password is case sensitive (lowercase). Please do not include any special characters or spaces. For example, if the name on your credit card is Sujit Sawant and your date of birth is January 05, 1950, then your password will be suji0501.

If still you are unable to open your credit card statement, You may call our Customer Care on 1800 1080  between 7:00 a.m. and 9:00 p.m. from your registered mobile number for any specific query.

To know the Customer Care numbers, we request you to click here .

You can view your credit card statement details through the following modes:

Internet banking:

Log in to your Internet Banking Account > My Accounts > Credit Cards > Service request > Credit card statement request- E-mail > Choose the date required (You can download the statement as a PDF)

Login with your User ID and Password to view and download your Credit Card statement.

iMobile:

Login to iMobile > Click on > Select Credit Card Number> Click on Card Number > Click on More options > Select the Last/past Statement > Choose the Statement date and View/Send e-mail.

For all transactions in India you will be asked for a PIN. However, outside India, you will be asked for the PIN only if the POS terminal is enabled for PIN authentication. You need to enter your Credit Card PIN and complete the transaction.

• Keep the card in a safe place like your wallet or purse, where you can quickly notice if it is missing. Many times it is too late by the time cardholders come to know that the card is missing.
   
• Note the contact numbers of your bank where it is readily available. Make a diary note of your card numbers for any time reference.
• Ensure that the card you got back after a transaction is indeed yours, before putting it in the wallet. Many times, cards get exchanged at crowded merchant locations like service stations and malls or super markets.
• When you use your card for purchases, ensure it is swiped in your presence and not swiped on multiple devices.
• Ensure that your card number, card-expiry date and the three-digit security code on the back of the card (popularly known as CVV number) are not captured in writing anywhere. This can be done if you ensure the card is swiped in front of you at all times.
• Do not hand-over your card to anyone, even if they claim to be representatives from your Bank.
• If the card is to be cancelled, cut it in four pieces diagonally across the magnetic stripe and discard. This will ensure that the cancelled or expired card cannot be misused for counterfeit / skimming.
• Do not use a replacement card before the Primary card is blocked.
• Don't expose the card to excessive heat or keep close to a magnetic field.

• Get your card replaced if you have used your card in a high-risk country. 'High-risk' countries have a track record of large number of fraudulent activities.

• Make sure you are using a secure site while making payments through the Internet. Look for a lock icon in the status bar of your web browser. This icon indicates that a site is employing an encryption technology during the transmission of your sensitive data.
   
• Never respond to phishing e-mails that falsely claim to be from a bank and ask you to disclose your personal and bank related confidential details. ICICI Bank will never ask you to send your personal banking details.
• Get yourself enrolled for 3D Secure (Verified by Visa (VbV)/ MasterCard SecureCode (MCSC)). This is now mandatory for carrying out online transactions.
• Avoid accessing your Internet banking account on unsecured public computers (e.g. internet cafes).
• Once you have completed your online banking transactions, remember to log-off by clicking on the "log-off" option. Close your browser and lock your computer if it is left idle.

As soon as you receive the consignment carrying your card, ensure that the card in the envelope has your name, and that it is spelt accurately. If there is any not-error, inform Customer Care immediately.

If you had applied for an add-on card also with the primary card, ensure that the add-on card is present in the same consignment as the primary card. If it is not present or you have any clarifications, please call Customer Care.

Sign on the reverse of the card immediately on receipt. This helps comparing your signature when you make payments at shops, hotels etc. Unsigned cards are invitations for misuse. You may call our Customer Care on 1800 1080 between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the Customer Care numbers, we request you to click here.

If you make a payment for the Total Amount Due before the Payment Due Date, no interest charges are applicable. Thus you can enjoy interest-free credit from the date of purchase to the date on which the payment is due. Interest-free period could range from 18 to 48 days.

Interest will be charged if you do not pay back the Total Amount Due of the previous month statement by the payment due date. Interest will be charged on the Total Amount Due and on all new transactions till such time as the previous outstanding amounts are paid in full. Also, interest will be levied on all cash advances from the date of the transaction until the date of settlement.

Your credit card number is the 16-digit (15-digit in case of Credit cards on American Express network) number that is Embossed on the front of the credit card plastic issued to you by the Bank.

Yes, you can use your Chip and PIN Credit Card overseas. Please note that in a few countries, Chip and PIN cards are not the market norm and all the Point Of Sale (POS) terminals may not ask for the PIN. In such a scenario, you can continue to use your card by swiping the magnetic stripe.

Yes, you will receive a separate PIN at your mailing address for each Add-on card that has been issued to you.

As per RBI guidelines, International, Tap & Pay and Online transactions on your ICICI Bank Credit Card will be switched off, at the time of card issuance. You can enable your card for these transactions 24x7 through: ICICI Bank's iMobile Pay app and Internet Banking, by following these steps:

Log in to ICICI Bank's iMobile Pay app > Click on 'Cards & Forex' > Choose your Credit Card > Click on 'Manage Card' > Enable International/Online/Tap & Pay transactions

- Log in to ICICI Bank Internet Banking > Click on 'Cards & Loans' > Click on 'Credit Cards' > Click on 'Manage your Card' > Select the Credit Card Number > Under 'Manage Credit Card Usage' click on 'Edit' > Enable International/Online/Tap & Pay transactions > Enter the OTP triggered on your registered mobile number to complete the process

All merchants in India are progressively moving towards Chip and PIN configuration on their terminals. If the terminal is already configured for a Chip and PIN card, it will prompt for a PIN for transactions on the Chip and PIN card. If the terminal is not configured for a Chip and PIN card, you can continue to use your card without entering the PIN.

Please call our Customer Care to convert your existing magnetic stripe Credit Card to Chip and PIN Credit Card.

Processing of a new credit card may take up to 21 working days.

Once the credit card application is approved, the first delivery attempt will be done within 5 working days at your registered mailing address.

As a standard banking practice, we review our cash withdrawal policies on credit cards regularly. Based on the recent review, cash limits for all ICICI Bank Credit Card customers are being reduced. However, the overall credit limits remain unchanged.

To help us process your request, please call our Customer Care Centre.

To know the Customer Care number, please click here

To know the Customer Care number, please click here

If you are unable to transact on your credit card, you may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here

You may activate the auto-debit facility online, if your savings account and credit card account are linked, by following the below path:

Internet Banking

Visit www.icicibank.com -->Login --> My Accounts --> 'Credit Card' --> Auto-Debit' --> follow the instructions on the screen (Opt for total or minimum amount due).

The auto-debit will be effective from the same billing cycle and the payment will be debited on the due date, if the activation is done before the due date.

Customer Care:

You may choose to call our Customer Care on 1800 1080 between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the Customer Care numbers, we request you to click here

Download Auto Debit form:

Log into www.icicibank.com -->'Forms' appearing at the bottom of the screen -->Select Auto-Debit Facility under Credit Card

Please send the duly filled in and signed form to the address given on the form.

This facility is not available through e-mail channel.

Click here to download the form.

If your payment is not received by the Payment Due Date, a late fee is applicable and the outstanding amount attracts interest charge.

To generate One time password (OTP) for IVR/ mobile transactions on cards, please click here.

Miles Split Ratio Module means the ratio offered by ICICI Bank in which the InterMiles earned on Qualifying Expenses are split between the Business and JetPrivilege member (company and employee). The available MSRMs are 75:25, 50:50 or 25:75, the company chooses an MSRM out of these options. For example, MSRM 75:25 specifies InterMiles split into 75% to the cardholder and 25% to the company. If your company has opted for this MSRM and you earn 1,000 InterMiles on Qualifying Expenses, 750 InterMiles will be credited into your JetPrivilege account and 250 InterMiles will be credited into your Company’s Business Rewards+ Account.

The InterMiles earned by your company are transferred to the Company’s Business Rewards+ account and your InterMiles are transferred to your individual JetPrivilege account. The MSRM needs to be chosen while enrolling for the programme and cannot be modified later.

Click here to access your Jet Privilege account and login using your Jet Privilege membership number and password. You can also call the Jet Privilege Service Centre on 39893333 (for Bengaluru, Chennai, Delhi, Hyderabad, Kolkata and Mumbai). For other cities, affix STD code of any these 6 cities and dial 3989333.

Click here to login to your account and know your accumulated InterMiles.

You may also call the Jet Privilege Service Centre and get the information by quoting your Jet Privilege membership number. This number is embossed just below your name on your Jet Airways ICICI Bank Credit Card.

No. This offer is valid only for bookings via www.bookmyshow.com. BookmyShow offers bookings at a number of movie halls for your convenience.

In case you get an error message 'Transaction failed' kindly wait for 20 minutes before trying to avail of the offer again. However, if you get an error message 'Stock for the day is exhausted', then it is likely that the stocks have been depleted.

This is a very rare situation, and can occur in case of a network fluctuation at the time of confirming the transaction. In this case, a reverse request for the charge on your credit card will be sent by www.bookmyshow.com to ICICI Bank on the same day. Please be assured that if the ticket has not been successfully booked, your card payment will be reversed.

Minimum Fixed Deposit of Rs 20,000/- (Rs Twenty Thousand only) needs to be created.

If you hold an eligible ICICI Bank Credit Card, benefits of the ICICI Bank Reward programme automatically accrue to you. Click here to view the eligible cards under the ICICI Bank Rewards programme.

ICICI Bank Insta Credit Card cannot be issued against joint Fixed Deposit.

Applicant has to submit prevailing KYC documents for opening a Fixed Deposit as a part of the application form. A self attested copy of the Identity proof is also required. Original FDR (Fixed Deposit Receipt) will be required in case of an existing Fixed Deposit.

No. It is not. The customer can create a Fixed Deposit without opening a savings account.

No, this is not permitted.

You can apply online for ICICI Bank Credit Cards here. Alternatively, you can contact our 24hr Customer Care to know more or click here to select your Credit Card.

Apply Now

Only Cards that are part of the ICICI Bank Hand-Picked Rewards programme and ICICI Bank Rewards are eligible for redeeming points through Internet Banking. If you hold a Card offering PAYBACK rewards, please call the PAYBACK contact center or log in at www.payback.in to redeem.

Please visit ICICI Bank website for details of privileges on credit card.

The ICICI Bank Diamant Credit Card’s Unlimited tier membership includes the following privileges:

• Guaranteed one-category room upgrade at the time of reservation.
• Guaranteed availability at select properties.
• Invites to exclusive events.
• Access to one-of-a-kind, specially created experiences, ranging from epicurean tours to cultural excursions.
• One complimentary night for every four stays completed.
• Access to special, exclusive rates.
• Priority for early check-in and guaranteed 4:00 p.m. late check-out.
• Complimentary continental breakfast for 2.
• Complimentary internet access.
• 1 additional customized benefit compliments of the hotel you stay at.
• Leaders Club Concierge benefits to provide any assistance required during your travel.
• Ability to use up to 3 reward certificates at one time for 1 stay.

You will receive your Access Card from The Leading Hotels of the World, Ltd. within a month post payment of the joining fee.

To book, please contact the concierge service of The Leading Hotels of the World, Ltd. at their toll-free number 0008006501240, or log on to www.lhw.com (with your Leaders Club membership number).

Please be sure to route bookings via The Leading Hotels of the World, Ltd and state your Leaders Club membership number to enjoy the benefits.

For ICICI Bank Credit Card queries, you may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.  To know the local Customer Care numbers, please click here

Or

Write to us at customer.care@icicibank.com mentioning the last 4 digits of your Credit Card number from your registered e-mail ID.

Complimentary membership to the ‘Leaders Club’ is valid for a year starting from the date of issuance of the Access Card.

We request you to write to Jet airways at Jetprivilege@jetairways.com for linking/merging of multiple JP Miles accounts.

If you wish to register ICICI Bank Credit Card (ICICI Bank Visa/ICICI Bank Master/ICICI Bank Amex Credit Card) as a Biller, please follow these steps:

Visit www.icicibank.com and login to your account ? Payment & Transfer ? Manage Billers ? Register Biller ? Biller State "Select All India" ? Biller Category Select "Credit Cards" and Biller Type "Payment" -> Biller Name "ICICI Bank Credit Card" click on search

Then Under Available billers, select ICICI Bank Credit Cards# and and click on Register. Mention the Nickname which you remember and give the complete 16-digit Credit Card number you wish to register and click the check box to accept the terms and conditions -> click on "Next" and Submit for the Credit Card to be registered successfully.

Click here to navigate.

Yes. You can apply for 3 add-on cards on your Insta credit card. Addon card can be processed to Blood relations, Age criteria,minimum- 18years.

You may call on Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number to place the request and submit the documents in any of the Branches.

To know the local Customer Care numbers, please click on the below mentioned link.
https://www.icicibank.com/customer-care.page

ICICI Bank Coral Contactless Credit Card:

ICICI Bank Coral Contactless Credit Card enables you to make fast, convenient and secure everyday purchases. Simply tap your card wherever contactless payment is accepted - at more than 1,000 merchant locations around the world. This card comes with its unique benefits such as special reward points program, book my show offer, culinary discounts, etc.

The detailed features and charges applicable on this credit card is updated on our website www.icicibank.com > Cards > Credit Card > ICICI Bank Coral Contactless Credit Card.

You will be able to view your outstanding/ transaction details by logging into:

Internet banking:

1. If you credit card is linked to savings account, then current outstanding amount can be viewed on the main logged in page > account summary

2. To know the statement details/ transaction details:Login to your net banking > My Accounts > Credit Cards > View and manage my Credit Cards > Click on Current/ Last/ Past statement and Select the Period

iMobile:

Login to iMobile > Credit Card

ICICI Bank charges 1% + GST on transactions towards rent payments. This fee is applicable on all ICICI Bank credit cards.

In this case you will have to follow the de-registration process for the old card by dialing 022 66126575 and register again for the new card with the new details.

You may also call the Movida Help desk Number at 91 22 6616 6575 for help.

For deactivation, please visit the Customer Care at Delhi Metro stations, with your ICICI Bank Unifare Delhi Metro Credit Card . Please note that once deactivated, the Auto Recharge facility cannot be reactivated on your card. If you wish to avail the Auto Recharge facility again, please make a request for a replacement card* by calling our Customer Care .

*Replacement Card charges, as applicable shall be levied.

You will receive SMS alerts on your registered mobile number and E-mail alerts on your E-mail ID registered with the Bank for all Credit Card transactions.

If you have not registered for alerts facility, please visit the ICICI Bank branch to update it. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile .

Please write to us at customer.care@icicibank.com with last 4 digits of your Credit Card number from your official (cognizant) e-mail ID for mapping of credit card with your employer.

In case of any disputed transactions on your credit card account, as per Visa/Master Card guidelines, you may raise dispute within 90 days from the date of transaction.

Please also note that after the lapse of these 90 days, we would be unable to initiate investigations for the disputed transactions, according to Visa/Master guidelines.

It takes a maximum of 3 working days for payments to reflect in to your credit card account once the amount is debited from your savings account. If the same is not done within this specified timelines, you may lodge a complaint for payment debited from savings account but not credited on credit card account through the below mentioned channel:

Customer Care:

You may call our Customer Care between 7:00 a.m. to 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please visit https://www.icicibank.com/customer-care

Or

Write to us at customer.care@icicibank.com mentioning the last 4 digits of your Credit Card number from your registered e-mail ID.

You will have to make a fresh request for an ICICI Bank Expressions Credit Card with new picture at an ICICI Bank Branch or call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click on the below mentioned link.

https://www.icicibank.com/customer-care

The joining fee and annual fee will be applicable for the second Expressions Credit Card as well.

You may download the dispute form from www.icicibank.com >In useful links at the bottom of the page >Form >Transaction dispute form.

Apart from Customer Dispute Form (CDF), you need to submit the below documents based on the dispute initiated:

Type of dispute: Documents required:

Goods/services not received: Merchant communication proof
Credit not processed for cancelled transaction: Transaction cancellation proof
Paid by other means: Payment proof made by other mode
Incorrect amount billed: Proof of correct transaction amount.

ICICI Bank will not be able to accede to your claims with regard to the disputed transactions made before blocking of credit card.

The financial liability on the lost, stolen or damaged card would rest with the Card holder.

You may raise dispute in any of the following scenarios:

• Goods/services not received
• Credit not processed for cancelled transaction
• Paid by other means
• Incorrect amount billed
• Duplicate/double debits
• Unauthorised transactions
• Cancelled recurring transactions( Ex: Standing instructions are cancelled by card holder but still amount debited)

To know your card status, you may call our Customer Care from your registered mobile number. To know the local Customer Care numbers, please click on the below mentioned link.

https://www.icicibank.com/customer-care

or

Write to us at customer.care@icicibank.com with last 4 digits of your Credit Card number from your registered email ID.

Please contact Jet Airways on jetprivilege@jetairways.com for merging of JP Accounts.

The credit limit will be the shared by both the InterMiles credit card: Amex & Visa. However, you will receive separate credit card statements for the transactions made.

You can make a payment less than or equal to the Total Amount Due, displayed on the screen. Any credit balance due to excess payment cannot reversed. You can utilize the same by doing transactions using your card.

When you receive your bill, you have the flexibility of selecting any of the following payment options:

Pay the total amount due.

Pay only the minimum amount due.

Pay any amount ranging from the minimum amount due to the total amount due.

Should you opt for either of the last two options, then the unpaid amount due is carried forward to the next billing period. This is referred to as the revolving credit facility

If a Contactless POS machine is not available, the Contactless card can still be used by dipping the card into machine and entering the PIN.

Late payment fee is charged on the credit card in the following scenarios:

If the minimum amount due is received after the due date 
No payment is received 
Payment received is less than the minimum amount due.

The amount of late payment being charged depends on the Total Amount Due of the credit card statement. 

When minimum amount outstanding is credited before due date of that statement, late payment charges will cease to apply.

Alternatively, you may check these details from www.icicibank.com > Rates and Charges > Service Charges and Fees > Personal Banking > Credit Card.

Internet Banking passwords request is critical in nature. Hence, same cannot be sent on registered e-mail ID for security reasons.

Fixed deposit account will be under auto renewal mode. However, minimum tenure of fixed deposit should be 180 days.

You may place a request for personalisation of Instant credit card with your name embossed by calling or customer Care. Charges applicable for personalized credit card Rs. 100.00 along with Service Tax.

The charges will be levied post replacement in your subsequent month statement.

Name to be embossed on card should be 19 characters including spaces.

The password to open an e-statement is, first 4 alphabets of name embossed on credit card including space followed by first 4 digits of date of birth.

In case of an Insta credit card, the name embossed on the card would be Instant Credit Card. For example - if your DOB is January 05, 1980, then your password will be inst0501(password is case sensitive)

You will receive SMS and E-mail alert on your registered mobile number and e-mail ID with the dispatch details (courier name and airway bill number) of the credit card.

To update/correct the mother's name on the Card, we request you to Call Customer Care between 7:00 a.m. and 9:00 p.m. To know the local Customer Care numbers,

please click on the below mentioned link.

https://www.icicibank.com/customer-care.page

You will receive the following alerts pertaining to your credit card account:

• Due Date reminder Alert: Five days before the payment due date
• Monthly E-mail statements (As per your credit card account statement generation date)
• Payment Receipt Alert: On receipt of payment
• Transaction Alert.

Alternatively, you may also check alerts related information by logging into your Internet Banking Account > Customer Service > My Profile.

You can generate ATM PIN through any of the below mentioned channels:

Pin generation through Internet Banking:

Login to Internet Banking with your User ID and Password > My Accounts > Credit Cards > Generate Credit Card PIN Online (to be used only for Primary card Apin generation, for Addon card same is not applicable)

ICICI Bank ATM:

Visit the nearest ICICI Bank ATM to change your ATM PIN
ATM option facilitates only for changing the Pin No, However for generating Pin you can choose any of the other modes mentioned.
To locate the nearest ICICI Bank Branch or ATM, visit maps.icicibank.com/mobile .

Interactive Voice Response (IVR):

Dial our Customer Care from your registered mobile number. To know the local Customer Care numbers, please click on the below mentioned link.
https://www.icicibank.com/customer-care.page

The four-digit PIN of your choice generated by you becomes your ATM PIN and APIN number which you can use to authenticate every time you call our Customer Care.

Please note that
1. after 3 incorrect Pin attempts your Pin no will be blocked and you have to generate a new Pinno.
2. After 9 incorrect PIN entry attempts the Card will be blocked automatically and you will need to call our Customer Care for issuance of a replacement Credit Card.

No, same Pin No is not valid for multiple Cards. You have to use separate ATM PIN for both Primary & Add-on cards

ICICI Bank Diamant is the marquee premium product in the Gemstone Series launched by ICICI Bank. This limited edition card has been designed to complement the customer's distinct lifestyle. The endeavour is to provide exclusive access to some of the rarest experiences.

For detailed features & fees on ICICI Bank Diamant Card, please visit our website www.icicibank.com> Personal > Cards > Credit Card > The Gemstone Collection> ICICI Bank Diamant Credit Card.

The EMI option will be available on the merchant site itself while making the transaction. However, it is up to the merchant discretion to offer EMIs on their products.

You can apply for a maximum of 3 add-on cards against one primary card.

Yes, same Pin number is valid for Cash withdrawals, IVR usage and POS transactions(merchant outlet transactions), (except for ICICI Bank American Express credit cards).

To know your Internet Banking User ID for credit card, please call our Customer Care, authenticate yourself and choose the 'Self Banking' option to get your User ID.

Steps to get your User ID through Self Banking:

• Call our Customer Care and select language option
• Select option 2 for Credit Card
• Enter 16 digit Credit Card number and 4 digit PIN number
• Know your Credit Card balance and select option 1 for Self Banking
• Select option 1 to know User ID
• Select option 3 to reset User ID

If you want to generate the Internet Banking password for your Credit Card, please follow the below process:

• Step 1 : ICICI Bank Website Link – www.icicibank.com
• Step 2 : Login - Personal, NRI and Young Stars
• Step 3 : Continue To Login
• Step 4 : May I help you? Get Password
• Step 5 : Click On – Click Here To Proceed
• Step 6 : 1- User ID 2. Register Mobile Number 3. Unique Number
• Step 7 : Final stage - generate your choice of Internet Banking Password

Generate your password online, instantly. Click here.

You can view the features & benefits of a DMRC Platinum Debit Card by visiting www.icicibank.com>Personal>Apply online>Cards>Debit Cards>Choose your Debit Card>Unifare Debit Card>DMRC Platinum Debit Card

Or Please click here to get more details

No. All the new PLCC conversions will have the same statement date and due date like credit card. However, the old PLCC accounts will continue to have separate statement date and due date.

The Points Summary displays the points available for redemption in your consolidated rewards account. The Card numbers for which the points are displayed are indicated next to the points.

In the case of a disputed card transaction, please click here to download the Card member Dispute Form (CDF). After downloading the form, fill it up and post it to the address indicated in the CDF. ICICI Bank will get back to you at the earliest with the status of your transaction.

We endeavour to process your request as quickly as possible. Please allow us 10 working days to deliver your redemption order at your communication address from the date of placing the order.

• Please visit www.bookmyshow.com.
• Go through the regular ticketing flow for selecting the city, movie, date, cinema and show of your choice.
• Confirm your details by providing your email address & mobile number as this information will be used for confirming your transaction.
• Proceed to the secure payment page, enter your 16-digit ICICI bank Credit Card number in the box, name on the card, expiry and CVV card details.Please check yes to accept terms, conditions & booking policy.
• To avail offer, check 'Avail Discounts & Offers' at the bottom left side of the page. Select 'Offers', select ICICI Bank Credit Card Offer from the list.
• Click on the 'Apply Offer' button to successfully avail your offer.

Yes, Customer can apply up to 3 supplementary cards at no extra charge. With Supplementary Add on Credit Card form, you will be required to enclose a copy of separate self attested proofs of identity and residential address of the proposed add on card holder.

• Redeeming is easy.

  You can redeem points in one of the following two ways:

  1. Redeem points online through Internet Banking
  2. Call our 24-hour Customer Care.

  Redeem your rewards online:
  Simply follow the steps below to redeem your reward points anytime through ICICI Bank Internet Banking.

  1. Login to www.icicibank.com with your Internet Banking ID and password.
  2. Go to the Credit Cards Page
  3. Click on 'Reward Points' section
  4. Click on 'Redeem Online'
  5. Select your chosen item from the drop down menu.
  6. Note down your unique order number for future reference.

  If you do not have an Internet Banking ID and password, please call our 24-hour Customer Care to generate the same.

  Redeem your rewards with a phone call:

  1. Simply call our 24-hour Customer Care in your city to have our customer service representative assist you. Click here for the Customer Care number/s in your city.
  2. Specify the item code of the reward that you would like to redeem to the Customer Service Representative.
  3. Note down your unique order number for future reference.

  Please allow approximately 10 working days for your redemption orders to be mailed to your billing address. Please note that gift/s issued is not refundable, nor exchangeable for cash, or another reward.

  For Air Miles redemptions (Jet Airways, Singapore Airlines or Kingfisher Airlines), please call our 24-hour Customer Care in your city.

This privilege programme is available only on select ICICI Bank Credit Cards. Payments, if any, have to be made only by your ICICI Bank Credit Card to make any bookings or access the benefits.

• You may block  the Credit Card through any of the following channels:

  Internet Banking:

  My accounts > Credit Cards > Block your Credit card-Instant deactivation> Choose the card number > Submit.

  Customer care:

  You may call our Customer Care from your registered mobile number. To know the local Customer Care numbers, please click here

• 'ICICI Bank Credit Cards Experience' is exclusively available for select card members. Click here to view the ICICI Bank Credit Cards that provide access to the privileges and benefits featured in the programme.

  Apply for an ICICI Bank Credit Card to gain access to the special privileges featured in the programme.

This privilege programme is available only on select ICICI Bank Credit Cards. Payments, if any, have to be made only by your ICICI Bank Credit Card to make any bookings or access the benefits.

• You may block the Contactless Credit Card through the below mentioned channels:

  Internet Banking:

  Login to your Internet Banking Account > Cards & Loans > Credit Cards > Block your Credit Card - Instant deactivation > Choose the credit card number > Submit.

  iMobile:

  Login to iMobile > Services > Cards Services > Block Credit Card > Select the required details and Submit.

  Customer Care:

  You may call our Customer Care from your registered mobile number. To know the local Customer Care numbers, please click here.

  ICICI Bank branch:

  Visit the nearest ICICI Bank branch along with the original photo ID proof. To locate the nearest ICICI Bank branch, visit maps.icicibank.com/mobile .

Contactless Credit Card has a chip and a radio frequency antenna embedded. When the Contactless Credit Card is tapped against terminal enabled for contactless payments, the card transmits payment details wirelessly, eliminating the need to insert it. Account details are communicated to the reader and then processed through the acceptance network in the usual way.

This site enables you to manage your rewards redemption more efficiently. You can view the most updated rewards redemption options as well as refer our FAQs for the rewards programme.

Click here to view the Programme Terms and Conditions.

Gifts redeemed will be delivered only to the mailing address of the card member as updated in ICICI Bank records. This is to ensure that they reach the right recipient. If you wish the gift to be delivered to a different address, please ensure that you update this address in your Card account before placing the redemption request.

The Priority Pass can be used in more than 600 lounges across more than 100 countries worldwide. It is valid in all the lounges that come under the Priority Pass program. The updated list of lounges is available at http://www.prioritypass.com/under the 'Lounge Search' option.

The payments made towards your ICICI Bank Credit Card Account will be adjusted according to the logic given as:

Income (Interest or any fee if charged) then towards Equated Monthly Installments (EMI) Principle Cash(if any), EMI Principle retail then towards cash principle, then towards 0% BT (Balance Transfer) Principle, LTBT (Life Time Balance Transfer) and retail principle.

You can apply online for ICICI Bank Credit Cards here. Alternatively, you can contact our click here to select your Credit Card.

With ICICI Bank Internet Banking and iMobile, you can set up transaction limits and controls with ease . Please follow the below steps:

• Login to ICICI Bank Internet Banking
• Select Credit Card from Cards & Loans
• Select "Manage Your Card"
• Under "Manage Your Card", select "Manage Credit Card Usage"

You can also initiate Credit Card PIN change through iMobile Pay. Follow the steps below:

• Login to iMobile Pay and select Cards & Forex
• Select your Card and then select Manage Card to enable/disable transactions on various channels
• Also under Manage card click on Set Per-Transaction limit to set transactions limits on various channels

The contactless technology works only when the card is waved at a maximum range of 4 cms. Hence, even if the customer is at a small distance from the terminal, no accidental transaction can take place.

Plus the cashier must first enter the amount on the PoS machine before the card is tapped and payment is processed.

Hand-picked Rewards is a loyalty programme for select ICICI Bank Credit Card members. It is a measure of our appreciation towards you for regularly using our Cards.

The more you spend, the more Hand-picked Rewards you accrue. These rewards can be redeemed for a wide variety of carefully selected options from fine brands across apparel, accessories, electronics, dining, travel and more.

You earn Hand-picked Rewards points for virtually every rupee you spend on your card. Simply use your eligible ICICI Bank Credit Card for your everyday purchases and watch your reward points add up.

To understand the exact earn rate on your Card, please refer to your Card page at www.icicibank.com or call our 24-hour Customer Care. We will be happy to provide you all the necessary details.

Increase your points balance by giving Supplementary Credit Cards to you loved ones. All transactions made on the Supplementary Card add to your rewards tally. You can gift a supplementary card to 2 family members above 18 years of age at no additional fee.

'ICICI Bank Credit Cards Experience' is an exclusive programme featuring hand-picked privileges, crafted for select ICICI Bank Credit Card members. Click here to view the ICICI Bank Credit Cards that provide access to the privileges and benefits featured in the programme.

ICICI Bank Credit Cards offers a host of benefits, offers & features to cater to your needs. So get the Credit Card of your choice by browsing through the Credit Card section.

ICICI Bank Credit Cards offers a host of benefits, offers & features to cater to your needs. So get the Credit Card of your choice by browsing through the Credit Card section.

Click here to apply for a ICICI Bank Credit Card.

Know more about ICICI Bank Credit Card.

No. Even the card is tapped more than once at the terminal, the customer will only get billed only once for the purchase.

Regular updates will be shared via SMS and e-mail to registered ICICI Bank Credit Card members. Please ensure that you have registered your correct mobile number and e-mail address with ICICI Bank. Also, more information shall be available on ICICI Bank Credit Cards Experience section here.

1. ICICI Bank Rubyx Credit Card:

ICICI Bank Rubyx Credit Card is one of the privilege credit cards being offered by ICICI Bank.

It comes with its unique benefits such as special reward points program, book my show offer, culinary discounts, lounge facility, etc. Hence is offered with the joining fee of ?3,000.00 with Goods and Service Tax and annual fee of ?2,000.00 with Goods and Service Tax.

You may check more detailed features and charges applicable on this credit card by visiting our website www.icicibank.com > Cards > Credit Card > View More Gemstone Cards > ICICI Bank Rubyx Credit Cards.

2. ICICI Bank Rubyx Debit Card:

ICICI Bank Rubyx Debit Card is designed to deliver superior value through exciting features, offers and convenience of cashless payments for shopping, dining, entertainment. 

It comes with its unique benefits such as reward points program, book my show offer, Big Cinemas offer, Inox movies offer, culinary discounts, etc. 

You may check more features and charges applicable on this credit card by visiting our website www.icicibank.com> Cards > Debit Card > Choose your Debit Card > Gemstone Debit Cards > ICICI Bank Rubyx Debit Card.

Please note that 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 is applicable on the charges.

This site helps you to:

1. Check your points balance
2. Browse through all the reward redemption options
3. Redeem rewards instantly

You can use your existing Internet Banking Username and Password to login. Login now!

You may be aware of the increasing global apprehensions regarding Bitcoins, cryptocurrencies and virtual currencies. The Reserve Bank of India (RBI) has cautioned the public regarding the potential economic, operational, legal and security related risks associated in dealing with such currencies. The RBI vide its Statement on Developmental & Regulatory Policies dated April 5, 2018 has announced that entities regulated by RBI shall not deal with or provide services to any individual or business entities dealing with or settling virtual currencies.

To ensure the security of our customers, the Bank will not allow usage of ICICI Bank Credit, Debit & Prepaid Cards and cross border remittances towards purchase or trading of such Bitcoins, cryptocurrencies and virtual currencies, at merchants suspected to be dealing in cryptocurrencies or online foreign exchange trading, or both.

A fuel surcharge of 1% or minimum of Rs. 10.00 (whichever is higher) will be charged on the transaction amount, if:

• you purchase fuel on any other outlet other than HPCL outlet
• you purchase fuel for more than Rs. 4,000.00 per transaction (no waiver on the excess amount over Rs. 4,000.00 even at HPCL outlet)
• The card is swiped on non-ICICI Bank EDC machine (even at HPCL outlet). Apart from the fuel surcharge, a Service Tax is also applicable on the surcharge.

Suggest you to use the card at HPCL outlet and also swipe on ICICI Bank EDC machine to avoid charges.

For more details on your card privileges, please check the ‘Eligible Cards’ details in the respective privilege section.

The site has a detailed FAQs section to address your queries. If there are any specific queries that you have, please write to us through the 'Email Us' option at www.icicibank.com or call our 24-hour Customer Care. We will be happy to attend to your queries. 

Please note that rewards are not exchangeable, replaceable, transferable or refundable for cash or credit.

If you have received a SMS to avail the offer to increase your credit card limit, you may reply to the SMS and we will get in touch with you. Alternatively, if you want to know the eligibility, you may call our Customer Care by authenticating with your credit card and PIN.

To know the customer care numbers, please click here.

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The ICICI Bank Contactless Card never leaves the customer’s hand when a payment is made, so he/she is always in control. This gives added security to the card.

Customers need to touch the reader with the card or bring it close to the terminal screen (within 4 cms)

It is a free card. No Joining fees, no renewal fees.

The Card Verification Value (CVV) for Visa, MasterCard is the final three digits of the number printed on the signature strip on the back of your card. CVV for American Express appears as a separate 4-digit code printed on the front of your card, above the American Express logo. It is usually required for Online payment transactions.

In this section, the reward options are separated into different categories for your easy reference. Just select the type of category you wish to redeem from and you will be able to browse through all the relevant offers in that category.

Our gifts are delivered via certified courier agencies. If we are unable to successfully deliver the gift at the address maintained on our records, our courier agency will contact you using suitable means to ascertain your availability and attempt re-delivery of the gift. If we are unable to deliver the gift despite repeated attempts, your redemption request will be cancelled and the reward points will be credited back to your Card.

This section is designed to help you view your redemption options quickly if you are running short on time or if you know specifically what you are looking for. The section displays the full listing of all the available rewards, their rewards code and number of points that are required for each reward.

Many property/real-estate management and payment portals/apps today offer customers (tenants/lessee) the facility of paying/transferring rent to the property owners /lessors’ Bank Account/UPI ID from the customer’s (tenants) Credit Card. Such transactions are termed as rental payment transactions

You may place a request either for soft copy or physical copy of interest calculation sheet through below mentioned channels:

Customer Care:

You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click on the below mentioned link.
https://www.icicibank.com/customer-care

Or

Write to us at customer.care@icicibank.com with last 4 digits of your Credit Card number from your registered e-mail ID.

E-mail or soft copy of interest calculation sheet will be sent only on registered e-mail ID and you will receive the same in 3 days from request initiation date.

Physical copy of interest calculation sheet will be sent at the mailing address registered on credit card within 7 days from request initiation date.

Credit free period of 48 days depends on your statement date.

Yes, you can use your credit card for international transactions in any country except Japan, Bhutan and Nepal.

Anywhere that the Contactless payment POS Machine is available, the card can be used to tap and pay. If the POS machine has a contactless symbol displayed on it, then it is enabled for contactless payments.

Purchases made in contactless mode will be displayed in the statement just like any other purchase made with a regular card.

The credit limit of your existing Credit Card will be shared with your new Amazon Pay Credit Card. You can utilise the limit allocated on your base Credit Card. Click here to know more.

A maximum of four free tickets per month are available to ICICI Bank Diamant Credit card members and a maximum of two free tickets per month are available to the other eligible card members. The number of free tickets available monthly are limited and card members can avail of this offer on a first come, first serve basis subject to daily stock availability.

Please call i-Assist, our concierge service that will provide you complete details as well as facilitate the booking process. i-Assist is a team of trained service professionals, available 24 hours a day, 7 days a week. This is a complimentary service to ensure a seamless experience for you.

You can reach i-Assist on 1800 11 3111 (toll-free from MTNL/ BSNL lines) or 011 4189 8865 (standard call charges apply). Please keep your card details handy while calling i-Assist since you will need to furnish the same.

n some cases, you may be required to contact our merchant partner directly or present your ICICI Bank Credit Card at the outlet to make your booking. Complete details are available in the respective ‘Experience’ sections.

Most transfers usually take around 15 working days. Please check the Terms & Conditions for your partner programme to ensure you allow sufficient time to transfer your points.

We request you to call our Customer Care on 1800 1080 between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the Customer Care numbers, we request you to click here.

Alternatively, you may write to us through the 'Email Us' link at www.icicibank.com at any time to find out the status of your shipment.

You earn ICICI Bank Rewards points against your spends on your ICICI Bank Credit Card. Simply use your eligible ICICI Bank Credit Card for your everyday purchases and watch your reward points add up.

To understand the exact earn rate on your Card, please refer to your Card page at www.icicibank.com or call our 24-hour Customer Care. We will be happy to provide you all the necessary details.

Increase your points balance by giving Supplementary Credit Cards to you loved ones. All transactions made on the Supplementary Card add to your rewards tally. You can gift a supplementary card to 2 family members above 18 years of age at no additional fee.

All transactions towards payment of rent on any merchant/platform using ICICI Bank Credit Card will be applicable for the rent payment fee.

No. You will be unable to change the EMI billing date. However, the same be billed in your Credit Card Statement.

Please follow the below mentioned steps to download an online form for Add-on Credit Card:

Visit www.icicibank.com --> "Form Center" option at the bottom of the window --> A new window 'Forms' would pop-up which will have a list of forms which includes the Supplementary Card Form.

Add-on card can be given to immediate blood relatives of the primary card holder (Father, mother, son, daughter, brother, sister and spouse). The minimum age criteria is 18 years.

You can apply for a maximum of 3 add-on cards against one primary card. To make a request for an add-on card, you may call our Customer Care from your registered mobile number between 7:00 a.m. and 9:00 p.m. To know the local Customer Care numbers, please click here

Or 
Write to us at customer.care@icicibank.com from your registered e-mail ID for further assistance.

Documents required for process of add-on card:

1. Supplementary add-on credit card form
2. Self-attested proofs of identity and residential address of the proposed add-on card holder.

You may download the add-on card form from www.icicibank.com > Others (at the bottom of the page) > Form Center > Personal Banking > Credit Card > Supplementary Card Request.

Yes, you can change your PIN anytime you wish to. You can change it through any of our ICICI Bank ATMs or also through the IVR and Internet Banking.

You can view details on your credit card payments by logging into your Internet Banking Account > Go to 'Cards & Loans' > Click on 'Credit Cards'

No separate payment will be required. You have to make the payment on your credit card number according to statement generated as the EMI will be billed in your card statement itself.

Yes, you can link all your ICICI Bank accounts and Credit Cards and Demat Accounts to one Internet Banking User ID. However there are certain rules for linking joint accounts.

To link 2 accounts to one User ID, it is mandatory that the Date of Birth, Name and communication address are identical in both the accounts.

Incase of joint accounts, the primary account holder details should match with the ICICI Bank Account to which it is being linked to.

The customer will receive a charge-slip from the merchant, and also receive an SMS/Emailer on his/her registered contact details once the transaction is successful.

The chip card is also known as EMV Card. EMV is the brand name of EMV Co. EMV stands for Europay MasterCard Visa.

This organization has set the standards for payment cards with chip. Due to the increasing fraud and misuse with the payments done by magnetic stripe cards, the smart EMV cards have been developed according to the EMV standard in order to prevent fraud and misuse.

This makes the chip card more secure against card fraud than cards that rely only on data encoded in a magnetic stripe on the back of the card.

DMRC rules governing the use of this Card do not permit refund of any balance on the Delhi Metro Transit Chip.

Yes, as a supplementary/ add-on card member, the privileges are also available to you.

No, there is no limit on the maximum number of points that you can redeem through a single order.

No, If you want to transfer your points to your eligible airline frequent flyer programme, you must first register your membership number with us and then call us at our 24-hour Customer Care when ever you want to transfer the points.

No. Point transfers to airline frequent flyer programmes are irreversible.

You can manage your credit card usage through any of the following channels:

Internet Banking:
Login to Internet Banking > My Accounts > Credit Cards > View and manage your Credit Cards > Manage Credit Card Usage > Select Credit Card Number > Click on Go > Enter desired credit limit > Submit.

Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the local Customer Care numbers, please click here.

The main types of Credit Cards offered by ICICI Bank are Platinum, Coral, Rubyx, Sapphiro and Emeralde. You can learn more about several other Credit Cards for travel, lifestyle, shopping and more, like Amazon Pay ICICI Bank Credit Card, MakeMyTrip ICICI Bank Credit Card, Adani One ICICI Bank Credit Cards and Emirates Skywards Credit Card by exploring our website.