Which accounting software do you use?
How do you integrate your payments & collection in the above software?  Manual entry    File upload    Server integration with bank
Collections
How do your customers pay you?  NEFT    RTGS    Cash    Cheque  
Do you face reconciliation issues due to wrong information provided by your customers while depositing cash/cheque directly in your bank account?
For cheque
How many cheque deposits do you have per month in your account?  <50    50-100    100-250    250-500    500+
From how many different locations are the cheques deposited?  1    2-5    11-25    25+
Which of the details your require but are you not able to ascertain from your bank statement for cheques deposited in your account?  Who has deposited the cheque
 From which location the cheque is deposited
 Which bank the cheque belongs to, Cheque number
For NEFT/RTGS
How many customers send you money via NEFT/RTGS?  1    2-10    11-25    26-50    50+
How many NEFT/RTGS you receive per month?  <50    50-100    100-250    250-500    500+
Which of the details your require but are you able to ascertain from your bank statement for cheques deposited in your account  Who has sent NEFT/RTGS
 From which location NEFT/RTGS is received
 Which bank has sent NEFT/RTGS
For Cash
How many cash deposits do you have per month in your account?  <50    50-100    100-250    250-500    500+
From how many different locations is the cash deposited?  1    2-5    6-10    11-25    25+
Which of the details your require but are you able to ascertain from your bank statement for cash deposited in your account?  Who has deposited the cash
 From which location the cash is deposited
 Unable to do online validation before accepting cash
Payments
How do you pay your vendors/suppliers?  NEFT    RTGS    Cash    Cheque    Fund Transfer
For cheque
How many cheques do you issue per month?  <50    50-100    100-250    250-500    500+
How many vendors do you pay by cheque?  <10    11-20    21-30    31-50    50+
Are your vendors at multiple locations/cities?  Yes
 No
Which of the following issues you face with respect to cheque payments made by you? Bank reconciliation for cheques issued but not paid
Calls from vendors to reconcile against which PO/invoice the cheque has been released
Non availability of authorised signatory
High time spent in signing large number of cheques
Customdy of presigned blank cheques with your accountant/branch offices
For NEFT/RTGS/Fund Transfer
How many outward NEFT/RTGS/Fund Transfer payments you make in a month?  <50    50-100    100-250    250-500    500+
How many vendors do you pay by NEFT/RTGS?  1    2-10    11-25    26-50    50+
Which of the following issues you face with respect to NEFT/RTGS made by you  Call from vendors against which invoive/PO the payment is made
 Call from vendors for UTR number of payment initiated
 Cumbersome process of giving paper based instruction to branch
 Cumbersome process of adding each beneficiary and making payments one by one online through internet banking
 Small transactions being done manually.
 Employees salary being done through branch.
 Visit branch to do payment transactions
Output:
Category Issue Faced Suggested solution Benefits
Collections      
Integration with accounting software   Host to host integration