Industry Specific Solution

Every industry has it’s own dynamics and complexities, requiring customised banking solutions for building business efficiencies and scale. ICICI Bank understands your industry's business model to bring you tailor-made solutions best suited for your industry.


E-Commerce: Refund Management

Business Model

  • E-commerce players have to refund the money in case the customer is not satisfied with the product and places a refund request
  • Existing refund process is cumbersome and time consuming (3-4 days), involving money transfer through bulk NEFT/ RTGS/ Funds Tranfer/ physical delivery
  • Handling of customer queries and escalations from the time of pick up of goods from customer’s place till the time refund amount is credited in the customer’s account

 

E-commerce: Physical Delivery Based Model

Business Model
  • E-commerce players provide delivery service where goods are picked up from the supplier and delivered to the customer (e.g. food, grocery, furniture, etc.)
  • Customer places order to e-commerce player, who in turn passes the order to the supplier
  • E-commerce player’s courier picks up the goods from the supplier and delivers the same to the customer
  • The supplier often needs payment or confirmation of payment by e-commerce player before handing over the good.
 

 

Consumer Finance: Bank Account Verification for Disbursement

Business Model

  • Consumer Finance companies are present across major retail stores to finance purchase of goods by individuals at their stores (e.g. Croma, Reliance Digital, Samsung, etc.)
  • In order to obtain approval for loan(s) online, Consumer Finance companies have to verify the bank account of the consumer which is usually done by taking a canceled cheque
  • Since most of the consumers do not carry their cheque book, this leads to delay in the sanction or even loss of sale/ sanction

 

Real Estate: Value Proposition

Business Model

 

  • Real estate builders have to comply with the guidelines of The Real Estate Regulations and Development Act, 2016
  • Manage collections from flat buyers and maintenance amount of societies
  • Manage payments within multiple project accounts and payments to vendors and employees
  • Manage trade related requirements for import payments, guarantees & buyers credit