Trouble Shooting » Transactions

• Why can't I view all my credit card transactions?
• What if my financial institution includes pending transactions in the balance?
• Can't I import transactions?
• Why are my payee names cut off, or why do I get generic payee names like CHEQUE?
• How do I find missing transactions?
• Why do I have a predicted overdraft, and why isn't all my income counted?

1. Why can't I view all my credit card transactions?

Money Manager will display all the transactions that get shown on your credit card statement on the Internet Banking facility. In case any transactions are missing, it could be that Money Manager is yet to get those transactions in an update.

 

2. Is there a possibility of double-counting uncleared transactions?

Can my RealBalance be inaccurate?

Yes. It can be inaccurate only when a transaction is counted twice in Money Manager.

This happens when:

• The bank includes the “pending” transaction, and
• You enter the same transaction under Upcoming Transactions. You might be tempted to enter the pending transaction because we don't gather your pending transactions into Money Manager.

For example, suppose you make a Rs.200.00 purchase with your debit card. In case the bank treats the transaction as pending for the first day or so, but decreases your balance by Rs.200.00 immediately, then double-counting could occur.

Because you won't see the actual Rs. 200.00 expense listed here in Money Manager, you might add it under Upcoming Transactions. This means your RealBalance would be artificially lowered by Rs.200.00.

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3. Can't I import transactions?

No, you can't import transactions into Money Manager.

The only way to bring transactions into Money Manager is to go to the Accounts page and click Add Account. In most cases, you'll get 90 days of transactions.

Can I see transactions beyond 90 days?

It depends on whether ICICI bank makes older transactions available. Here's how to give it a try:

• Make sure you've already added the account to Money Manager as noted above.
• Click the Settings link at the top of the Money Manager window.
• Next to Find Missing Transactions, click Start.
• Choose the account you want along with start and end dates. You can try to get any 90-day span of transactions.

You can also use this feature to try to get more recent transactions in the rare event that they are missing. Just use it for each 90-day range of dates you want.

Can I export transactions?

Yes. You can download transactions to a file. Then you can open that file in Microsoft Excel, for example, where you can create your own charts and graphs.

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4. Why are my payee names cut off, or why do I get generic payee names like CHEQUE?

On the Bank's website, you may see more information about your payees than you see in Money Manager. For example, the end of your payee names may be cut off, or you may see just a generic name for payees like CHEQUE, WITHDRAWAL, DEPOSIT, CLEARED CHEQUE, CASH WITHDRAWAL, or ELECTRONIC PAYMENT, and so on.

If you're seeing this, the only solution is to change each payee name yourself in Money Manager. The reason for this problem is that the information may be available in a format that we don’t support.

We apologise for this inconvenience.

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5. How do I find missing transactions?

• Refresh your transactions.
• Retrieve missing transaction if refreshing your transactions didn't solve the problem:
  • Click Settings.
  • On the Profile tab, select Start next to Find Missing Transactions.
  • In the Find Missing Transactions window, choose and account and a start and end date.
  • Click Find Transactions.
  • Click Go To Account.
• Any transactions found will be added to your transactions list.

If you're still missing transactions after two days and you've tried the steps above, please contact us.

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6. How do I find missing transactions?

The How much can I spend calculator on your Home page can save you from overspending before it actually happens! From your balance, we subtract upcoming bills dated before your next salary. If the result is negative, we'll predict an overspend.

But what if I have upcoming income to cover my expenses?

For your protection, we are cautious about upcoming income other than your salary. Here are the rules we follow:

• We do count income dated today or earlier. You'll see it in the Transactions Not Yet Cleared section.
• We don't count upcoming income before the date you indicate that it's coming. That way, you won't think you can spend money that hasn't arrived yet.
• If you have upcoming expenses and upcoming income scheduled for the same day, we'll subtract your expenses first.

You can click either your savings balance amount or Add/Change to see your whole list of upcoming transactions, including a running RealBalance.

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