FAQs

• Mobile Prepaid Recharge Top-Up Facility Through Internet Banking
• Mobile Prepaid Recharge Top-Up Facility Through Mobile Banking

Mobile Prepaid Recharge Top-Up Facility Through Internet Banking What is Mobile Top-Up?
How Mobile Top-Up is different than Mobile Recharge?
What are the operators for which I can use this facility?
Is there any additional charge levied by the Bank/ Operator?
Where can I enter the denomination of Recharge amount?
When my Bank Account will be debited?
Will I get any receipt from the Bank of the payment?
Is there any limit on amount/ time of recharge?
What if I select the wrong operator and circle?
When can my request be invalid?
What will happen if I enter incorrect mobile number?
What will be the increase in talk-time limit?
Will I receive a confirmation for completion of top-up?
What if I do not get any confirmation message from the operator?
What if talk-time does not increase after the transaction?
Notes on Transaction Password
1. What is Mobile Recharge Top-Up?
Mobile Top-Up is a facility to recharge your prepaid mobile phone using ICICI Bank Internet Banking. You can use this service to increase talk-time (airtime) for existing Pre Paid Mobile connection. For example: Ramesh stays in Mumbai and has Vodafone prepaid Phone. To recharge his prepaid card, Ramesh can log onto www.icicibank.com and submit his request online.
2. How Top-Up is different than Mobile Recharge through Recharge Codes?
Under Mobile top-up, you do not require to buy recharge codes of preset denominations. You can choose your own amount and submit your request online. No recharge code is released and airtime (talk-time) limit is increased automatically without any additional requirement.
3. What are the operators for which I can use this facility?
Currently ICICI Bank provides online recharge top-up facility for following operators & circles.

AIRCEL	AIRTEL	BSNL	IDEA	LOOP Mobile	MTNL	MTS	RELIANCE CDMA & GSM	TATA CDMA & DOCOMO	UNINOR	VIDEOCON	VODAFONE
Andhra Pradesh	Andhra Pradesh	Andhra Pradesh	Andhra Pradesh	-	-	-	Andhra Pradesh	Andhra Pradesh	Andhra Pradesh	-	Andhra Pradesh
Assam	Assam	Assam	-	-	-	-	Assam	Assam	-	-	Assam
Bihar	Bihar	Bihar	Bihar	-	-	-	Bihar	Bihar	Bihar	-	Bihar
Chennai	Chennai	Chennai	Chennai	-	-	-	Chennai	Chennai	-	-	Chennai
Delhi	Delhi	-	Delhi	-	-	Delhi	Delhi	Delhi	-	-	Delhi
-	Gujarat	Gujarat	Gujarat	-	-	Gujarat	Gujarat	Gujarat	Gujarat	Gujarat	Gujarat
-	Haryana	Haryana	Haryana	-	-	-	Haryana	Haryana	-	Haryana	Haryana
Himachal Pradesh	Himachal Pradesh	Himachal Pradesh	Himachal Pradesh	-	-	-	Himachal Pradesh	Himachal Pradesh	-	-	Himachal Pradesh
Karnataka	Karnataka	Karnataka	Karnataka	-	-	Karnataka	Karnataka	Karnataka	-	-	Karnataka
-	Kerala	Kerala	Kerala	-	-	Kerala	Kerala	Kerala	-	-	Kerala
Kolkatta	Kolkatta	Kolkatta	Kolkatta	-	-	Kolkatta	Kolkatta	Kolkatta	-	-	Kolkatta
-	M.P & Chattisgarh	M.P & Chattisgarh	M.P & Chattisgarh	-	-	-	M.P & Chattisgarh	M.P & Chattisgarh	-	M.P & Chattisgarh	M.P & Chattisgarh
Maharashtra	Maharashtra	Maharashtra	Maharashtra	-	-	-	Maharashtra	Maharashtra	Maharashtra	-	Maharashtra
Mumbai	Mumbai	-	Mumbai	Mumbai	Mumbai	-	Mumbai	Mumbai	-	-	Mumbai
North East	North East	-	-	-	-	-	North East	North East	-	-	North East
Orissa	Orissa	Orissa	Orissa	-	-	-	Orissa	Orissa	-	-	Orissa
Punjab	Punjab	Punjab	Punjab	-	-	-	Punjab	Punjab	-	Punjab	Punjab
Rajasthan	Rajasthan	Rajasthan	Rajasthan	-	-	Rajasthan	Rajasthan	Rajasthan	-	-	Rajasthan
Tamilnadu	Tamilnadu	Tamilnadu	Tamilnadu	-	-	Tamilnadu	Tamilnadu	Tamilnadu	-	-	Tamilnadu
Uttar Pradesh(E)	Uttar Pradesh(E)	Uttar Pradesh(E)	Uttar Pradesh(E)	-	-	-	Uttar Pradesh(E)	Uttar Pradesh(E)	Uttar Pradesh(E)	-	Uttar Pradesh(E)
-	Uttar Pradesh(W)	Uttar Pradesh(W)	Uttar Pradesh(W)	-	-	Uttar Pradesh(W)	Uttar Pradesh(W)	Uttar Pradesh(W)	Uttar Pradesh(W)	-	Uttar Pradesh(W)
West Bengal	West Bengal	West Bengal	West Bengal	-	-	West Bengal	West Bengal	West Bengal	-	-	West Bengal

4. Is there any additional charge levied by the Bank/ Operator?
No. ICICI Bank provides this facility free of charge for its Customers.
5. Where can I enter the denomination of Recharge amount?
You can enter the denomination of the recharge amount in the "Amount" field of the Pre-paid Mobile Recharge page. The Mobile Top-Up facility gives you the flexibility to recharge your prepaid-mode phone for any amount subject to certain limits. No pre-set denomination needs to be specified and you can enter the amount for which you want the top-up to be executed.
6. When my Bank Account will be debited?
Your bank account will be debited immediately.
7. Will I get any receipt from the Bank of the payment?
ICICI bank does not provide any receipt/ confirmation. Records of payments can be checked on the website under "Show Payments Made"
8. Is there any limit on amount of recharge?
The Mobile Top-Up recharge facility gives you the flexibility to recharge your prepaid mobile phone within broad limits.

The per day maximum transaction limit for Prepaid Mobile Recharge is Rs.1500, irrespective of the mobile operators and the number of transactions.

Maximum & Minimum Limit for Recharge: On any given day, you can request Mobile Top-Up from Rs.0 to Rs.1500. The minimum and maximum recharge limits per transaction are as follows:

Name of Operator	Circles	Maximum Amount (in Rs)	Minimum Amount (in Rs)
AIRCEL	Assam	1500	10
	Bihar
	Chennai
	Himachal Pradesh
	JK
	Kolkata
	NE
	Orissa
	Rest Of Tamil Nadu
	West Bengal
AIRTEL	Chennai	1500	10
	Kerla
	Gujrat
	Rest All Airtell Circles
BSNL Recharge	Chattisgarh
	Gujarat	1500	55
	Madhya Pradesh
	Maharastra
BSNL Topup	Maharastra	1500	55
	Punjab
	Madhya Pradesh
	Gujarat
	Chattisgarh
	UP
	Rajasthan
	Haryana
	Andra Pradesh
IDEA	Chennai	1500	10
	Haryana
	Uttar Pradesh (East)
	Rest All Idea Cellular Circles
	Tamil Nadu
LOOP Mobile	Mumbai	1500	10
MTNL	Mumbai	1500	10
MTS	Delhi	1500	10
	Gujarat, Rajathan
	Karnataka, Kerala, Tamilnadu, Kolkatta, West Bengal
	Uttar Pradest (West)
Reliance CDMA & GSM	All Circles	1500	10
TATA CDMA & DOCOMO	All Circles	1500	10
Uninor	Andra Pradesh	1500	55
	Bihar
	Gujarat
	Maharastra
	Uttar Pradesh (East)
	Uttar Pradesh (West)
Videocon	Gujarat	1500	50
	Haryana
	M.P & Chattisgarh
	Punjab
VODAFONE	Haryana, Gujrat, Karnataka, UP (E), UP (W), Rajasthan	1500	10
	Punjab
	Delhi
	Rest All Vodafone Circles
	Himachal Pradesh
	Maharastra

9. What if I select the wrong operator and circle?
Recharge request is taken on the basis of Mobile Number entered by you. Drop-down of Operator & circle is provided for the purpose of your information about availability of the service. ICICI Bank will accept the request for processing.
10.When can my request be invalid?
A request will be invalid on account of following reasons:

• Non existing mobile number
• Post paid mobile number
• Mobile number which does not pertain to the list of above mentioned operators
• Mobile Recharge request is out of Amount/ Time limits as mentioned under point 8.
  

In all the above cases ICICI Bank will debit the bank account for amount entered by you. However, being invalid, the request will be rejected by operator. Refund will be made to your account within 4 working days.
11.What will happen if I enter incorrect mobile number?
Once the transaction is entered, ICICI Bank accepts the same for processing. If mobile number belongs to the list of operator as mentioned above, the request will be processed and talk time will increase. However, if the number is invalid (for reasons as mentioned above) refund will be issued within 4 working days.
12.What will be the increase in talk-time limit?
On the basis of amount of transaction, every operator (as mentioned above) determines the talk-time limit and tops your mobile phone account accordingly. For exact information of talk-time increase, please get in touch with your mobile operator.
13. Will I receive a confirmation for completion of top-up ?
Once the top-up is completed, you will receive a confirmation message from the operator.
14.What if I do not get any confirmation message from the operator?
Once the top-up is completed, you will receive a confirmation message from the operator. In case on non-receipt of confirmation message, please check the talk-time limit of your mobile phone. If the talk-time does not increase, please contact your operator.
15.What if talk-time does not increase after the transaction?
The same is possible when the mobile number entered is invalid (asmentioned under point 9, 10 and 11). In such cases, refund will be made to your account within 4 working days. In case you do not receive the same within 4 working days, kindly call our 24 Hour Customer Care Center.
16. Notes on Transaction Password
Your Transaction Password will get locked if
       - incorrect Transaction Password is entered 5 times OR
       - incorrect ATM / Debit card number is entered 5 times independently of one another

You can request re-issue of Transaction Password by
       - Applying Online for a new Transaction Password
       - Calling our 24 hour Customer Care Centre and asking for new             Transaction Password
       - Visiting any ICICI Bank branch and asking for a new Transaction Password in case your account is less than six months old, Resident Indian customers will need to apply at the branch for the Transaction Password.
You will receive the Transaction password within 7 working days at your communication address registered with us. Please note:
Please do not attempt to use the old transaction password after you have submitted your  request for new password,as this will cause the new Transaction Password to get locked.

Mobile Prepaid Recharge Top-Up Facility Through Mobile Banking

How Top-Up is different than Mobile Recharge through Recharge Codes?
What are the prerequisites for this facility?
How do I register for a mShop Name?
How do I send my Mobile Prepaid Recharge Request?
Is there any additional charge levied by the Bank/ Operator?
When can my request be invalid?
What if I forget my mShop Name in future?
Will I receive a confirmation for completion of top-up?
What if I do not get any confirmation message from the operator?
I want to make use of this facility but I do not have my Internet Banking User ID/Password. How can I obtain it?
What are the values for which Prepaid Recharge can not be done for Reliance?
What will be the increase in talk-time limit? 1.How Top-Up is different than Mobile Recharge through Recharge Codes?
Under Mobile top-up, you do not require to buy recharge codes of preset denominations. You can choose your own amount and submit your request through an SMS. No recharge code is released and airtime talk-time) limit is increased automatically without any additional requirement.
2.What are the prerequisites for this facility?

• Customer is a registered Mobile Banking Customer.
• Customer has valid mobile connection from list of operators & circles enabled for the service.
• Customer has registered for mShop Facility. Currently registration for mShop facility is available through Internet Banking only. See     Question No. 3 (below) to know how to register for mShop Name.
• Customer has Internet Banking User Id for bank accounts.

List of operators and circles enabled for the service are as below :

AIRTEL	BPL	VODAFONE	IDEA	Relaince (R-World)	Tata Indicom	AIRCEL CELLULAR	S-Tel
Andhra Pradesh	Mumbai	Andhra Pradesh	Andhra Pradesh	Andhra Pradesh	Andhra Pradesh	Chennai	Himachal Pradesh
Chennai		Calcutta	Delhi	Bihar & Jharkhand	Bihar	Rest Of Tamil Nadu	Bihar
Delhi		Chennai	Goa	Chennai	Chennai		Orisa
Gujarat		Delhi	Gujarat	Delhi	Delhi		Assam
Karnataka		Gujarat	Haryana	Gujarat	Gujarat
Kerala		Haryana	Kerala	Haryana	Haryana
Madhya Pradesh		Karnataka	Madhya Pradesh	Himachal Pradesh	Himachal Pradesh
Mumbai		Mumbai	Maharashtra	Karnataka	Karnataka
Tamil Nadu		Punjab	Uttar Pradesh (East)	Kerala	Kerala
Uttar Pradesh (West)		Rajasthan	Uttar Pradesh (West)	Kolkata	Kolkata
Uttar Pradesh (East)		Uttar Pradesh (East)		Madhya Pradesh & Chattisgarh	Madhya Pradesh
		Uttar Pradesh (West		Maharashtra & Goa	Maharashtra
		West Bengal		Mumbai	Mumbai
				Orissa	Orissa
				Punjab	Punjab
				Rajasthan	Rajasthan
				Tamil Nadu	Tamil Nadu
				Uttar Pradesh (East)	Uttar Pradesh (East)
				Uttar Pradesh (West)	Uttar Pradesh (West)
				West Bengal (including Andaman & Nicobar Islands)	West Bengal

3. How do I register for a mShop Name?
To register your mShop Name, just follow the steps given below:

• Login to ICICIBank.com with your Internet banking User ID and password
• Click on the Mobile Banking tab
• Click on ' Mobile Shopping Service' option on the left menu
• Enter your desired 4-digit alphanumeric mShop Name and confirm the same
• Click on the Submit button

4. How do I send my Mobile Prepaid Recharge Request?
After registration of your mShop Name, whenever you need to recharge your mobile all you need to do is to send an SMS to 919837142424 in the below given format:

ITOPUP <mShop Name> <Amount>
e.g. ITOPUP a12b 525

Where mShop Name is a12b and Amount is Rs. 525/-
Your mobile phone will be topped up in a few seconds.
5. Is there any additional charge levied by the Bank/ Operator?
No. ICICI Bank provides this facility free of charge for its Customers.
6.When can my request be invalid?

A request throughMobile Banking can be invalid on account of following reasons:

• Incorrect mShop name: ICICI Bank will reject the transaction and customer's account will not be debited. Failure message will be passed on to the customer by the Bank.
  
• Customer mobile connection is not from the list of operator and circle for which service is applicable: ICICI Bank will debit the bank account for amount entered on the screen. However,the request will be rejected at operator, being invalid. Refund will be made to customer account within 4 working days.
• Customer is not a registered mobile banking user: ICICI Bank will reject the transaction and customer's account will not be debited. Failure message will be passed on to the customer by the Bank.
• Time and Amount restriction. Mentioned in Question No:8 underMobile Prepaid Recharge Top-up facility Through Internet Banking.

It is important to note that mobile banking channel can be used by customer only for topping-up his/her own mobile. ICICI bank will accept request only for registered mobile banking customers for the purpose of topping up the registered mobile phone. 7. What do I do if I forget my mShop Name in future?
You can create a new mShop Name for yourself anytime you want, by logging in to ICICIBank.com with your Internet Banking User ID and Password.
8. Will I receive a confirmation for completion of top-up ?
Once the top-up is completed, you will receive a confirmation message from the operator.
9.What if I do not get any confirmation message from the operator?
Once the top-up is completed, you will receive a confirmation message from the operator. In case on non-receipt of confirmation message, please check the talk-time limit of your mobile phone. If the talk-time does not increase, please contact your operator.
10. I want to make use of this facility but I do not have my Internet Banking User ID/Password. How can I obtain it?
Please call our 24-Hour Phone Banking Numbers. Upon successful authentication you will receive your User ID instantaneously.You can place a request for an Internet Banking Password, which will be couriered to your address available with the bank.
11.What are the values for which Prepaid Recharge can not be done for Reliance?
Please note that Reliance has currently blocked the Rs 149, Rs 165, Rs 200 and Rs 550 recharge.
12. What will be the increase in talk-time limit?
On the basis of amount of transaction, every operator (as mentioned above) determines the talk-time limit and tops your mobile phone accordingly. For exact information of talk-time increase, please get in touch with your mobile operator.