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ICICI Bank
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ICICI Bank is committed to give you
The BEST SERVICE POSSIBLE!

We are proud to announce that we have formulated and adopted a Code of Commitment that sets the minimum standards of banking practices for us to follow in our dealings with you.

The code provides protection to you and informs how we are expected to deal with you in the course of our day-to-day banking operations. We are in the process of operationalising our adherence to the Code, and upon its operationalisation, shall be updating this section.

While the set minimum standards are guaranteed, our endeavour will always be to exceed them and give you the BEST SERVICE POSSIBLE.

In the meantime, to view our Code of Commitment to Customers, please click any of the language choices:

Individual Code Of Commitment
       
       
       
       
Urdu      
 
 Micro And Small Enterprises (MSE) Code Of Commitment
       
       
       
       

 Other useful information:

 
 Click here for our Complaint Handling Policy. This Grievance Redressal Policy is also applicable for grievances relating to services  provided by outsourced agencies.
 
 Click here for our Cheque / DD Collection Policy.

 Click here for our Policy on Collection of Dues and Repossession of Security.
 
 Click here for our Compensation Policy.
 
 Click here for Citizen’s Charter – Exchange of Notes & Coins.
 
 Click here for our Policy on Providing Access to the Locker / Safe Custody Articles of the Deceased Locker Hirer / Depositor of Safe  Custody Articles.
 
 Click here for our Deposit Policy.
 
Click here for our Model Code of Conduct for the Direct Selling Agents.