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This is to narrate and appreciate efficient services rendered by Mr. Nilesh, Officer, working on Counter No. 7 at your F.G.Market, Ludhiana branch. To-day I had been to the branch to renew the FDR of my daughter and was pleased to receive the renewed FDR in 5 minutes. This normally takes 20 minutes as per the IBA norms. On earlier occasions also, I have found Mr. Nilesh to be an efficient, courteous and a knowledgeable all rounder. Such employees are an asset to an organisation. I wish him success and request the bank to recognise his efficiency and hard work. ~ Charanjit Singh Sodhi, Ludhiana, October 5, 2009, Channels - Branch Banking Experience Good method of saving paper!! Thanks for the account statement in a new format since the last 3 months! Also, I shall be happy to receive the annual statement in the same format!! Hi Team, I, Narinder Verma from Chicago, wish to share my good experience of opening an NRO Savings account with ICICI Bank at Ludhiana in Punjab. I was really excited to see all improved services provided by ICICI Bank to new customers. I wish to thank the entire ICICI Team for putting in their best efforts to make the process of opening a new account so smooth. I would specially like to thank Rohit who I spoke to a couple of times, but I do not know his last name. I would like his Manager, Mr. Amit Chhabria, to know that Rohit really helped me a lot and he replied to all my questions promptly. He knew exactly where and on what pages all the questionable points were and he also knew their correct answers. I would like to see him as the Branch Manager some day soon. My account opening paperwork was also picked up by DHL from my workplace and this was another good service provided by the bank. On the whole, it was a very professional service and a pleasant experience. Keep up the good work! I shall certainly refer ICICI Bank to my friends and relatives. Please e-mail to me all upcoming promotions and updates. Thank you once again for all the help.
Eight days back, I lost my Credit Card pouch which contained 5 Credit Cards at around 12 noon . At 4 p.m. on the same day, I received an SMS on my mobile from ICICI Bank informing me that my ATM transaction had been declined because I had not put the correct ATM PIN. Since I had not tried any ATM transaction, I realised that I had lost my Credit Card pouch. Immediately I blocked all my Credit Cards by contacting all the banks. Thanks to ICICI Bank for having saved me from great trouble and great financial constraint. If you had not sent me the SMS, I would not have immediately known that I had lost my Credit Card pouch. Thank you very much once again for saving me from great financial difficulties. ~ Mrs. Sadhana Rajendra Kolvankar, Mumbai, October 9, 2009, Products – Credit Cards I would like to thank the Support Agent Arjun for his speedy service.
He never interrupted me when I explained any issue. He confirmed his understanding of the issue and provided perfect solutions. I had a nice experience with your Customer Care Representative, Amit Shrivastava, from the address update department. He helped me by taking down the request for the update of my address on both my Bank and Credit Card Accounts. He has shown courtesy towards the customer and has updated me on most of the things. Thanks to his timely help and to your team of dedicated employees. If ever there is a competition for the best Customer Care, I am sure ICICI Bank will be in the top three! Dear ICICI Bank Team, I would like to thank you for taking care of your customers profoundly and with utmost dedication. I hold a Savings, demat and a Credit Card account with ICICI Bank. The service/Customer Care assistance which I get on all these products are really worth appreciating. I can say that the Internet Banking facility and the Customer Care Service Centre of ICICI Bank are undoubtedly the best as compared to those of its competitors. I can safely say this because I have relationships with other banks too but ICICI Bank stands far ahead of all the Indian/overseas banks on various parameters. I would once again like to thank the dear ICICI Bank team for all their efforts and for making our lives so smooth and hassle-free. I hope we continue to receive top class banking solutions and facilities from you. Cheers!!!!! I have always wanted to have a savings account with ICICI Bank as I have liked the services it provides to its customers. One more reason for wanting to have a savings account was the number of branches and ATMs that ICICI Bank has. My company provided me with the option of having to select the bank in which I would like to have a salary account. I happily opted for ICICI Bank. I like the Internet Banking services and specially the grid system they provide for online transactions which makes me feel more secure. All the best for the future! Hi, The new feature on your icicibank.com website, providing the facility to view the credit card statement is really wonderful. This will actually reduce paper wastage, telephone calls to be made and the waiting time for receiving the statement. It is quite an innovative move. Keep it up! Happy Diwali to one and all! ~Srikanth CS, Bangalore, October 9, 2009, Channels - Internet Banking I would like to thank and appreciate your Customer Care service. On Saturday, October 24, 2009, I had made a request regarding my Home Loan. To my utter surprise, I received a call from your Customer Care the very next day. After understanding in detail about my requirements, I was sent all the details on my e-mail address the same evening. Thank you very much for such quick and prompt service. ~Basant Ladha, Kolkatta, October 26, 2009, Channels - Customer Care
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