FAQ's

Mobile Banking FAQ's

Frequently asked questions on ICICI Bank Alerts

1. What is ICICI Bank Mobile Banking? Why should I apply for it?

2. What are ICICI Bank Mobile Banking Alerts?

3. Can I avail of the ICICI Bank Mobile Banking facility?

4. What are the alerts that I can subscribe for?

5. How often will I receive the alerts?

6. How can I subscribe to ICICI Bank Mobile Banking?

7. Are there any other prerequisites for availing of the ICICI Bank Mobile Banking facility?

8. Do I need to be registered with any particular service provider to receive Mobile Alerts?

9. Do I need a special phone for Mobile Alerts?

10.How will I know that I have received an ICICI Bank Mobile Alert?

11.Can I access the alerts when I am abroad?

12.What are the benefits of Mobile Banking?

13.What kinds of Requests can I ask ICICI Mobile Banking?

14.What types of Alerts can I receive from ICICI Mobile Banking?

15.What should I do if I change my mobile phone number?

16.Are there any charges for the facility?

17.What should I do if I have further queries on this facility?

1. What is ICICI Bank Mobile Banking? Why should I apply for it?

ICICI Bank Mobile Banking informs you promptly of significant transactions in your bank account, credit card account and demat account, such as:

Bank Alerts - Cheque return, salary credit and debit/credit of large amounts as specified by you

Credit Card Alerts - Approaching credit limit and due date of payment of your credit card bill.

Demat Alerts - Shares debited and credited to your account, etc.

The ICICI Bank Mobile Banking facility keeps you updated while you are on the move.

2. What are ICICI Bank Mobile Banking Alerts?

ICICI Bank Mobile Banking Alerts is a facility through which you receive the latest information about your bank account, credit card account and demat account.

Alerts are sent to your mobile phone number as registered by you with the Bank.

3. Can I avail of the ICICI Bank Mobile Banking facility?

All ICICI Bank customers having a Savings Bank Account, Credit Card (not being an Add On Card) and Demat Account can avail of this facility. As and when alerts are introduced for other ICICI Bank products, we will inform you through our website, www.icicibank.com/pfsuser/channels/mobile/mobile.htm

4. What are the alerts that I can subscribe for?

Currently, we provide the following alerts depending on your account(s) with us:

A. Banking Alerts

1. Credit to your Bank Account of any amount of Rs.5,000 or more as specified by you
2. Debit to your Bank Account of any amount of Rs.5,000 or more as specified by you
3. Salary Credit to the Bank Account*
4. Cheque deposited in your Bank Account but returned
5. Account balance above a specified amount
6. Account balance below a specified amount.

* Subject to the appearance of the word 'salary' in the narration of salary credit.

B. Credit Card Alerts

1. Payment Due Date reminder on your next credit card bill
2. Your credit card spending reaches the limit set for your card (Approaching credit limit).

C. Demat Alerts

1. Demat account getting credited
2. Demat account getting debited
3. Pledge creation and closure
4. Rejection of submitted instructions.

We will be introducing more alerts, of which we will inform you through our website, www.icicibank.com/pfsuser/channels/mobile/mobile.htm.

5. How often will I receive the alerts?

Depending on the type of alerts you select, you will receive the alert(s) as and when the particular event happens. However, in the case of Approaching Credit Limit, the alert is sent at the end of the day.

6. How can I subscribe to ICICI Bank Mobile Banking?

Resident Customers, to add/update your mobile number, please visit your nearest ICICI Bank branch. NRI customers wanting to know how to register for Mobile Banking, please click here

7. Are there any other prerequisites for availing of the ICICI Bank Mobile Banking facility?

For Mobile Alerts, you also need to have a mobile phone with a connection on which these SMS alerts can be sent to you.

If your mobile phone service does not support the SMS facility, please contact your mobile phone service provider to enable it.

8. Do I need to be registered with any particular service provider to receive Mobile Alerts?

You need not be registered with any particular service provider. All customers with mobile phones where the service provider supports the SMS facility will be able to avail of this facility.

9. Do I need a special phone for Mobile Alerts?

No, all you require is a normal GSM/CDMA mobile phone to receive Mobile Alerts. The CDMA mobile phone service provider should have activated the SMS facility for you to avail of our Mobile Alerts.

10. How will I know that I have received an ICICI Bank Mobile Alert?

Mobile alerts will be received on your mobile phone. The message alert tone set by you will indicate that a new message has arrived.

11. Can I access the alerts when I am abroad?

You need to ensure that you have subscribed for international roaming facility for your mobile phone connection and you have switched your mobile phone on.

12. What are the benefits of Mobile Banking?

Account Information

Mini-statements and checking of account history
Alerts on account activity or passing of set thresholds
Monitoring of term deposits
Access to loan statements
Access to card statements
Status on cheque
Stop payment on cheque
Ordering check books
Balance checking in the account
Recent transactions
Due date of payment (functionality for stop, change and deleting of payments)
PIN provision, Change of PIN and reminder over your mobile phone

Payments, Deposits, Withdrawals, and Transfers

Domestic fund transfers
Mobile recharging
Bill payment processing
Presentment bills (periodic; like electricity bill, etc) &
Payment bills (seasonal; like donations, etc)
E-commerce transactions: shopping,

Support

Tracking your service requests
ATM Location

Content Services

General information such as weather updates, news
Loyalty-related offers
Location-based services

13. What kinds of Requests can I ask ICICI Mobile Banking?

Request Facility

The ICICI Bank Mobile Banking Request facility enables you to enquire information about your ICICI Bank account or to perform banking transactions. You can ask for:

IBAL - Your account balance
ITRAN - The last three transactions in your account
ICSI - Cheque status
ISCR - Stop cheque instruction
ICBR - Cheque book
ICPA - Change your primary account
IVIEW - View your presented bills

14. What types of Alerts can I receive from ICICI Mobile Banking?

Under ICICI Bank Mobile Banking Alert, you get alerted when the events you have subscribed for get triggered. You can subscribe for receiving SMS alerts on the following events:

Salary credit.
Account getting debited* - When your bank account is debited Rs.5,000 or more, as specified by you.
Account getting credited* - When your bank account is credited Rs.5,000 or more, as specified by you.
Cheque return.
When your balance rises above a limit.
When your balance falls below a limit.

15. What should I do if I change my mobile phone number?

Resident Customers, to add/update your mobile number, please visit your nearest ICICI Bank branch. NRI customers wanting to know how to register for Mobile Banking, please click here

16. Are there any charges for the facility?

All ICICI Bank Mobile Banking request services are currently FREE.

When you receive information from ICICI Bank Mobile Banking in response to your request, the service is FREE of charge.

However, mobile alerts initiated by the Bank and reporting transactions in your account are chargeable according to the tariff displayed in the section "Service Charges & Fees" of our website.

All updates of the fees would be put up on our website www.icicibank.com/pfsuser/channels/mobile/mobile.htm for your reference. ICICI Bank reserves the right to change the charges for this facility.

17. What should l do if I have more queries regarding this facility?

If you have any queries on the ICICI Bank Mobile Alert facility, you may write to the Account Manager for clarification. To write to the Account Manager, log into www.icicibank.com with your user ID and log-in password and select Bank --> Requests --> Write to ICICIBank.com.