It was a great banking experience and I think ICICI Bank is the best bank. I would like to thank the staffs of Chandigarh’s 26 sector team of ICICI.
~Srimanta, Chandigarh April 13, 2011 Branch Banking Experience
I want to record my appreciation for the excellent service I received yesterday.
My daughter who is a Doctor, wanted a draft to be made for the registration charges for appearing for the counselling for a PG course at Delhi in the morning of April 15, 2011. She told me about this around 8 p.m. yesterday, by which time the ICICI Bank at East Of Kailash (where I have my Savings Bank Account) was closed.
I was in a fix as April 14, 2011 was a bank holiday and if any thing had to be done , it should have been done yesterday.
If my daughter doesn’t get the draft she will not be allowed to attend counselling on April 15, 2011.
I called up Siddharth Raj Singh, the Branch Manager of the East Of Kailash branch, who told me not to worry. He had a telecon with his counterpart at GK-1 Branch, which remains open till 8 p.m. and asked him to arrange for the draft.
Although the GK-1 branch closes at 8 p.m. , I was told that they would help me even if I reach them by 8.30 p.m.
I reached the GK-1 branch around 8.15 p.m. and within a few minutes the draft was in my hand.
This is ‘customer delight’ and I would like to extend a special thanks to Siddharth Raj Singh, the Manager of the East Of Kailash Branch. Continue the same spirit.
~Rakesh Singh, New Delhi, April 14, 2011 Branch Banking experience
Three months ago, I visited ICICI Banks Kukatpally Branch in Hyderabad to apply for an INSTANT CREDIT CARD against my F.D.. The way branch officer, whose name I cant remember, treated me, made me very glad.
The service was wonderful and as I requested, they activated my card on a priority basis. I want to appreciate the whole team who worked on that. Good work, keep it up.
~Anand Murti, Hyderabad April 19, 2011 Branch Banking experience
I would like to thank MR. RAJESH SINHA of ICICI Bank, Colaba Branch. Mr Sinha has been cordial, professional and extremely prompt in responding to various queries and has helped execute them proficiently. The particular aspect of follow ups and regular contact has helped develop and strengthen a relationship of trust with the bank. I look forward to many more years of banking with the branch.
~Seema Tinaikar, Mumbai April 20, 2011 Branch Banking experience
I had a word with Priyanka today. She was courteous throughout the course of the call and helped me in the best possible way. She also took appropriate time to solve the query. Speaking to her was delightful. KEEP UP THE GOOD WORK. Cheers.
~Prabhjot Singh, Delhi April 01 , 2011 Customer Service experience
I would like to acknowledge the fantastic customer service experience I had with Mr Sita Ram Prasad Ranganalla of the R.A. Puram Branch in R.K. Mutt Road, Chennai. His service was brilliant and needs to be applauded for the same. Looking forward to other such great experiences in the future.
~Hema Kumar Lakshmikanthan, Chennai, April 11, 2011 Customer Service Experience
I am glad to mention that, getting assistance from Customer Care Executives was a wonderful experience. I would especially like to thank Vishwajeet and Pradeep.
They were calm while listening to my issues and helped to get them resolved.
Keep up the good work you all.
~Archana, Pune April 17, 2011 Customer Service
