Customer Care, phone banking
   
  Customer Compliments
   
ICICI Bank Customer Care, 24 hour phone banking service
online customer care service, online phone banking service
   
 


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Thanks, my problem has been solved within the committed time frame. Thanks a lot.

~ Debashish Das, Delhi, November 30, 2006, General


Very good bank. Particularly in Demat Services.

~ R. Jawahar Babu, New Delhi, November 30, 2006, Web Trade


I have seen very healthy and helping environment always trying to solve the query of customers from root.

~ Shalini Upadhyay, Udaipur, November 29, 2006, General


The services of bank are praiseworthy and the environment I find in Karnal Branch is really amicable. the credit goes to Mr. Amit ( Manager Operations ) and the branch manager. kudos to them!

~ Mohit Sardana, Karnal, November 29, 2006, Branch Banking


I wish to convey my sincere thanks to ICICI Bank for the gesture of wishing me on my birthday on 30th November. This has a reference to the SMS that I received today (29th November) from ICICI Bank in this regard. Thanks again.

~ Pinaki Sur, Mumbai, November 29, 2006, General


Your Online services are too good and also other services like ATM,credit card etc.

~ Sachin AA Gaikwad, Mumbai, November 28, 2006, Net Banking / ATM / Credit Card


Efficient, Courteous, Customer satisfaction -100% . Analysis of customer profile and then approaching customer with schemes of their choice. In short a perfect bank. Websites updated regularly. Always researching on newer and better means of financing.

~ Dr. Anil Kumar Sinha, Kolkatta, November 28, 2006, General


I wish to thank ICICI Bank for providing the customer a very user-friendly online banking interface. For busy professionals like me, I can conduct banking transactions online, buy or sell shares and mutual funds in the comfort of my home and at any time be it day or night. The phone banking service is also very friendly. All in all, a customer like me has bank accounts, demat accounts, trading account and a credit card account. All this, because there is the comfort of delaing with a tech savvy and customer focused bank like ICICI. Thank you once again for your service.

~ Dr. K. Visvanathan, Bangalore, November 27, 2006, Net Banking


Your Credit Card reward point scheme is very good. I like it very much.

~ Navneet Gulati, Chandigarh, November 25, 2006, Credit Card



I think ICICI is one of the best bank in India. Anytime I inquire something I got right information time to time thanks to your services.

~ Santosh Govindrao Deshpande, Pune, November 25, 2006, General


I would like to compliment the efforts of Ms Mira in Sector -54 of ICICI Branch who helped me out of the way to help me resolve my issue. It has been one of the great customer experience.

~ Amit Mukhi, Gurgaon, November 25, 2006, Branch Banking


Hi, I want to say that I am very happy with your services. Your consumer services and easy accessibility and the user friendliness also I like your concept of 8 am to 8 pm. Best of luck for your future.

~ Ashwani, Faridabad, November 23, 2006, General


I am very very happy with the Excellent services provided by ICICI. Nothing can beat it. Infact I am marketing for ICICI by encouraging my friends and colleagues to open an account with ICICI. Keep it up !!! With regards

~ R. Prasanna Kumari, Bangalore, November 23, 2006, General


I have never seen in my life like ICICI bank (i.e. giving attention to customer and solving the problems immediately). I love this bank, I am lucky to be a part of ICICI bank as customer. Thanks

~ Saravannan, Hosur, November 23, 2006, General


I have been a proud customer of ICICI salary account and ICICI credit card for nearly two years and I have got the best service I can expect from a bank. There are a large number of ICICI ATMs in my city and that makes life easy. But what I like the most is the net banking services. I have also been a fan of my ICICI credit card. Though initially I had some doubts about using it for Online transactions, I have had hassle free service till now. The customer care service is also first rate and I truly appreciate the overall service quality. Keep it up!!

~ Siddharth, Chennai, November 22, 2006, Credit Cards / Net Banking / ATM Service


ICICI is the best bank & Offers strong support to the customers. I really appreciate the employees of the call center who serve all the customers upto their satisfaction.

~ Shahrukh Manjra, Pune, November 22, 2006, Phone Banking


ICICI Services are extremely good and I can bank upon it anytime and would recommend it to others. I have been using some other bank's services as well, but I find ICICI... "The BEST". Thanks

~ Jeet Sharma, Delhi, November 21, 2006, General


I am using your services since five years & I am very satisfied with your services.

~ Suresh, New Delhi, November 21, 2006, General


I lost a signed and blank loose cheque leaf at 8 am - one gentleman found the same on street and handed over to the branch head . Before i reach the bank with stop payment request, I was called by the branch manager informing the status. At 8-15 am the cheque (duly canceled by the manager) was handed over to me relieving me from tension. Thanks

~ Nagarajan, Trichirapalli, November 21, 2006, Branch Banking


I take the privilege of sending this mail to you as a gesture of appreciation, I have been linked with all account with ICICI bank, namely salary account, motor vehicle loan, personal loan, and other accounts, I find everything is really making my wonder how you are able to manage all trades in a systematic way and provide proper and in time services. I had been waiting to send a appreciation letter and I found this way easier. To point few factors which I was happy though everything is fine for me, after my vehicle loan was over the NOC was sent in time, and also offered a additional easy loan for vehicle and many things I wish to say but I don't find this space enough for me. At the outset it is really wonderful job all your team is doing. This letter of appreciation is meant to all the ICICI staff who I met and I would want everyone to consider this as a personal appreciation letter.

~ Basavaraj Sivakumar, Chennai, November 21, 2006, General


Your Phone banking experience has been really good & thumbs up for being the best . I have accounts with HDFC & Citi but with ICICI bank its simpler & safer . I did change my address & debit card pin number Online

~ Nikhil Pai, Mumbai, November 21, 2006, Phone Banking


Dear Sir/Madam, I requested through 24 hour helpline for blocking my credit card which I lost in Vizag. It was done promptly by your executive on duty. Today we have received the recent statement showing my last transaction. We could undertake the journey to Chennai as originally planned without tensions. To doubly ensure the blocking we also sent e-mails to head office. Thanks for the prompt action.

~ Anupama, Vizag, November 21, 2006, Phone Banking / Credit Card


Bravo!!! Thank you so much to all of your team members, Mr. Samdeep, Ms. Bhavna, Ms. Sulakshana, Mr. Vineet, Ms. Charu, Mr. Alok Sareen. You guys have proved yourself. Thanks, Thanks and a trillion Thanks to all of you. This time I can say I am proud of my bank.

You guys have done a great job... Awesome.

~ Nitish Oberoi, New Delhi, November 20, 2006, General


With the help of Internet banking facility of ICICI Bank banking has become much more easier and safer. With the help of this facility, person busy in his professional life and who has no time to visit the branch, this facility is really a boon for them, especially for myself. It's really a pleasure banking with ICICI Bank Three cheers for the whole team of ICICI Bank

~ Praveen, Thane, November 20, 2006, Net Banking


I had posted a request for re-activation of my Internet Banking Account. The response was swift. Congrats to the customer services team.

~ Ravindranath, Chennai, November 20, 2006, Net Banking


Dear All, I am very happy with all the service provided by ICICI Credit card Division. I get all the support of my problem from customer department. wish you all the best. Thanks Regards

~ Parveen Kumar, Ambala Cantt., November 19, 2006, Credit Card


I am very much satisfied customer of ICICI Bank since last two years & I am sure that it will provide me same services & security in future also. In case any recommendation required in any case, I will definitely go for it for the betterment of the bank. My best wishes...

~ Parvinder, Mohali, November 18, 2006, General


I am a customer of ICICI Bank. I have ICICIDirect account also. While I was in India, I was using using ICICIDirect for investments though not in large amounts. But it provided a better platform with saving bank linked account. Now I am in US. Here now I am enjoying the facility of Money2India. Really I like the feature very much. Now all my accounts are integrated. And what not. I can may e-transfers to my kith and kin. I am doing all these away from my home. Thanks to your integrated internet banking. Hats off to your services. Now in India, though I have 4 savings account, my only active account is of ICICI's. I would like to mention about your customer service also. Whenever I had questions, I just use to lift the phone or write a mail. I always got the answers very promptly. Wishing you all the best for your growth. Regards

~ Rajan K.S., Cleveland, U.S., November 18, 2006, Web Trade / Money2India / Savings Account


Hi, I got access back to my Money2India account, thanks to every one for the same. Special thanks to Ms. Samiksha for calling me personally to check to know what was going on and explain me about the actual problem. Regards,

~ Raja Subramanian, November 17, 2006, Money 2 India


It is really appreciable the quality of your site. I am very happy to deal with you. I am a regular visitor of your web trade site and I am fully satisfied with the services. Previously we could see the trade book during the trading session also. if you can provide the same it would be very nice. still I would like to convey my sincere appreciation for the development and maintenance of your site especially the we trade site. thank you and best wishes

~ Lathika Devi, Trivandrum, November 17, 2006, Net Banking


This is really not just a compliment but the real appreciation for the services the bank is offering to its customer. I have been the Customer of ICICI for more then 4 years. The services I had been using are Saving bank account And a Three in one online trading account. The services are in comparable . The facilities been provided are not only state of art but also the best in the market and are the ones which a customer really needs. I really appreciate the work ICICI bank Ltd is doing to serve its customer. And i look forward to a long and satisfactory relation with the Bank.

~ Puneet Kumar Singh, Ghaziabad, November 17, 2006, Savings Account / Web Trade


I am impressed with the banking of Sadar Bazar branch work...its make a friendly environment to handle with customer specially about cashiers which are more co-operative...

~ Ajay, Delhi, November 16, 2006, Branch Banking


All your employees are working very hard and attending customers very nicely at Nagpur -Ramdaspeth branch. But I specially recognise the services of Mr Hrushikesh Sakalkale, Assistant Manager, Nagpur -Ramdaspeth branch, for attending customers with keen interest by giving a personal touch which will give a very good image of ICICI Bank on your customers' group. Whenever I come in the branch for making fixed deposit or for any transaction, he has always attended with a very sophisticated way. Therefore I am very satisfied with the performance of your bank. I hope that you will be very selective for appointment of this type of employees in your bank.

~ K.C. Jain, Nagpur, November 16, 2006, Branch Banking


I have dealt with many banks till now. For last 15 month, it is ICICI which is serving me the best. This bank has fantastic customer care, good phone banking service and best Internet banking. Other banks' customer care will keep u on hold for half an hour. At ICICI I have never been kept on hold for more than five minutes. Everything looks going good for this bank. I would recommend to transact through ICICI bank.

~ Karan Singh, Thane, November 16, 2006, Phone Banking / Net Banking / Branch Banking


Dear sir, Regarding your services, I found you most reachable bank in any area. If I add number of free transaction per quarter on other ATMs for salary accounts, it makes an endless access to my account anytime anywhere. In customer satisfaction I will give you 10/10. Keep the good habit of being number one.

~ Bhagwati Lal Suthar, Bangalore, November 16, 2006, Salary Account


Very happy with Mr. Nawneet Sharma of ICICI Bank Duliajan. His smiling face, his behavior, his initiatives, his prompt action & his approach towards customer is really exemplary. I wish him every success in his professional life.

~ Kamaljit Rajput, Duliajan, November 16, 2006, Branch Banking


ICICI Bank services, are the best services..... the net banking is one of the best services provided by ICICI bank, it is really worth saying "" Hum Hain Na ""......I love the net services provided by u .....hats off to every single person connected with ICICI.......thank u a lot................for your services.

~ Avantika Naik, Mumbai, Nobember 15, 2006, Net Banking


My wife & I have a joint A/c with you since Oct. 2005. ICICI is always the trendsetter in innovative & convenient net banking & new products. I highly commend ICICI and recommend all my friends to have their A/c's with you. I am a regular user of funds transfer & bill pay on your net banking, and am very pleased with it. Your ATM services are also the best. Your tie up with "Bahrain Financing Co." to enable direct fund transfer from Bahrain into our ICICI A/c's in 24 hrs. is also good. Facility to order DD's and money orders online is yet another innovative product from you. Until Sept.2005, we had our A/c with another bank, it was one of the most useless in service, products & unhelpful staff, who never answered their customer service emails, when we had problems. Pleased to say that our ICICI A/c manager answers and looks into our issues within 2-3 working days. Your online facility to open FD or RD, etc will be especially useful for us who are away, since we don't have to physically visit any ICICI branch for the same. Your success lies in being customer centric, service oriented, innovative & user friendly. You have all the facilities that a customer can ever ask for. Thank you ICICI & all its dedicated staff. may you continue to be the beacon in banking to all other banks in the country. I am proud of being an ICICI customer. Keep up the good work.

~ Stephen George, Bahrain, November 15, 2006, Genral


I thank Mr. Anand Desai, Branch Manager, Hubli, Karnataka for listening me patiently and helping me with my request. I salute you and ICICI Bank for the 'Wow' service I am receiving since 5 years.

~ Vinay Sondur, Bangalore, November 15, 2006, Branch Banking


The customer service and banking service offered by your bank is extremely good. I am very much impressed with your service. I am using ICICI credit card for last few months. When I compare the service with other credit card service which I have , Your service is the top. Wishing all the ICICI bank team good luck in near future. I am thanking you all, Regards

~ Mahender, Hyderabad, November 15, 2006, Credit Cards


Besides the excellent business operations, ICICI has a sensibility to assess and compliment the prospective customer's financial needs. i wish and hope it will continue ever.

~ Reetesh Khare, Mumbai, November 15, 2006, General


I am a customer of ICICI Bank. I am very happy with the services provided by the NRI customer care team.

~ Mohammed Abdul Hussain Laskar, Yanbu Saudi Arabia, November 15, 2006, NRI Banking


Oh! What an excellent bank. We have information/services on tip of our finger,which we never thought earlier. The high quality performance/services of ICICI bank is also indicator of our progressing economy and shows your devotion & dedication by your highly motivated team.

~ Biswajit Bandopadhyaya, New Delhi, November 15, 2006, General


Let me first of all thank ICICI for considering me Private banker with them. You have appointed Sachin Rathi as my personal relationship manager for me and he is doing wonderful job for me. I can never think of how better i feel doing things so easily with him. He is very co-operative and always willing to help me and that draws the good of him.

~ Nilesh Nikam, Hyderabad, November 14, 2006, Private Banking


Hi, just wanted to let you guys know that ICICI Bank's website is the best amongst all banks in India (foreign banks included). In fact, it is even better than some of the sites of large banks abroad. It is very user-friendly and one can complete the entire set of banking requirements in a short time, truly a one-stop shop on the net. Keep it up !!!

~ Rajesh Pai, Mumbai, November 14, 2006, Net Banking


I have sent an email to ICICI regarding my credit card statement on 13th November and requested to reply my query within my next due date for payment i.e. on 16th November. I was happy to receive a reply on the same day enabling me to make payment well within time. I thank the whole customer service team of ICICI bank.

~ Sangeetha, Manglore, November 14, 2006, General


ICICI bank is the fastest banking service I have never seen while comparing with the other banking services.

~ R Srinivasan, Hyderabad, November 14, 2006, General


I have received my credit card and I appreciate the service I got from your team. Thanks...

~ Rijeesh P.M., Bangalore, November 14, 2006, Credit Card


I got my debit card PIN through mobile banking in just 2 minutes for which I was worried from last two weeks. ICICI manager suggested me to route through phone banking .Thanks to ICICI Team.

~ Preeti Narang, Delhi, November 13, 2006, Phone Banking


ICICI banking is like experiencing freedom from the clutches of nationalised banks. They have reformed everybody and made banking a pleasurable experience. Thanks & hats off to ICICI Bank. Keep your spirit up and keep reforming...

~ Rajesh Kataruka, Kolkata, November 13, 2006, General


Myself, my wife and son at Delhi have been using several products of ICICI Bank like saving accounts , share trading, Insurance policy, FD's etc. for last three years. I get best services at home itself on a phone call. Recently Mr. Chandra Kant from Jaipur assisted me for share trading. Thanks to ICICI and Mr. Chandra Kant.

~ Rishi Shankar Vyas, Kota, November 12, 2006, General


The service at ICICI is really good. I hope your team maintain the same zeal. The caption "Hum hain na" is really made for it...Thank you

~ Chandra Prakash Tiwari, Navi Mumbai, November 12, 2006, General


ICICI delivers all that you need, "hum hain na" is the current punchline, it should be "Hum se upar koi nahin" - Saving accounts, credit cards, loans..... all have been experienced by me..... ICICI says "We drive competition"

~ Sumit, New Delhi, November 12, 2006, General


Thank you ICICI, you are giving very good support & good relationship. Keep it up and all the best...

~ Surender Reddy Yampally, Hauppauge, November 12, 2006, General


I am using ICICI Bank - Net Banking for the past 2 years and find, it was very comfortable and useful which saves lot of time and helps with hassle free transaction. Good. I once again thank entire ICICI Bank Team for making this happen.

~ Thirumalai Ramanathan, Coimbatore, November 11, 2006, Net Banking


Good service over online and very frequent banking timinigs. Thanks for the same...

~ B.V. Surya Prakash, Vizag, November 11, 2006, General


The customer service interaction with NRI cell has been great. The response time as well as level of details included in the receipt are good.

~ Manish Patel, California, November 11, 2006, NRI Banking


Great and prompt service, excellent facility for money transfer (anywhere banking), internet banking helps me a lot in handling transactions from home etc etc.... No word to praise further.... to say I have transactions (be it a savings account / credit card/ car loan) only in ICICI bank for several years...

~ Srinivasa Raghavan, Coimbatore, November 11, 2006, General


I would like to thank Ms. Madhu Trinath who was the customer service manager. She had put lot of efforts to resolve the problem. Services of such nature will influence customers to get associated with the bank. Thank you very much. Thank you ICICI...

~ M Kumar Phanindra Varma, Mumbai, November 11, 2006, Phone Banking


Very much impressed with the software you are using, bill payment, online IPO, net banking, credit card facilities are very good.

~ Sanjiv, Valsad, November 10, 2006, General


The day my company opened my salary account in your bank, my banking experience has changed all together. Now I don't have to visit any of bank but can access my credit / debit from home itself also withdraw cash and pay bill from anywhere India. Thanks again

~ Manik Das, Delhi, November 10, 2006, General


Hi , This is to appreciate your call center's efforts to solve a problem with Money2India last week - it was attended to promptly . Appreciate the efforts and responsiveness.

~ Mohit Banerjee, Singapore, November 10, 2006, Remittance / Phone Banking


Within two hours after placement of complaint, necessary steps have been taken. I thank you for your immediate service.

~ R. Muthu Selvi, Madurai, November 10, 2006, General


All your online and other banking facilities are excellent. Just keep it up. Need not any suggestions. Just be as perfect as you have been till now. I am very much satisfied with your credit card facilities is well. everything is just too fine. Great great online services

~ Devang Vidya, Ahemdabad, November 10, 2006, Net Banking / Credit Cards


I recently opened ICICI Direct 3-in-1 Account. The services rendered by ICICI Bank in relates to that is really Excellent. The response to my queries is very prompt and speedy. I hope ICICI Bank to be "my friend in need & friend indeed" in future. Thanks.

~ Narasimhan, Chennai, November 9, 2006, General


I saw the "send money to India" advt of ICICI on some site,thought I'll just try it out to transfer funds to my dad back in India. The money was transferred to a non-ICICI bank a/c within 2 days from Australia for a measly 5$. best of it, the service is completely free for amounts above $1000 or to an ICICI a/c. Great Going ICICI.

~ Rahul Reddy, Perth (Australia), November 9, 2006, Remittance


I recently visited the Annanagar branch, Chennai with a specific problem . Ms Latha not only understood the urgency but also went out of her way to ensure that the fault was rectified. and even contacted us to inform of the correction. I really appreciate her dedication and sense of duty. congrats and do keep up the good work.

~ V. Manu, Chennai, November 9, 2006, Branch Banking


I am using Net Banking for almost Three years and found it extremely satisfactory, very useful and convenient. Thanks to ICICI BANK.

~ Rituraj Chudiwale, Nagpur, November 9, 2006, Net Banking


Hello, this is to convey my sincere sense of appreciation to Ms. Divya who handled my phone banking query regarding my NRE account, she was courteous, informative, helpful and quick, spoke clearly and slowly.

~ Kiran, London, November 9, 2006, Phone Banking


My experience with ICICI bank is excellent...I am a delighted customer....the best side of this bank is it faith customer and process is very simple....service is best in industry..Thank you

~ Pranab Bharti, Gurgaon, November 9, 2006, General


I take this opportunity to place on record my sincere thanks to ICICI team for their prompt response, courtesy & a great effort taken. I am sure with such excellent team "Your Organisation shall come out with flying colours & touch the sky with glory." truely reflecting " HUM HAI NA ! "

~ Squadron leader Anil Maindargi, New Delhi, November 9, 2006, General


Truly speaking I was against opening an a/c with ICICI bank, reason being I came through listening lot of complain for ICICI bank. But when I personally experienced the slogan itself "Hum Hain Na", makes you believe in the services & products.

~ Saakshi Shinde, Thane, November 9, 2006, General



Hi, I just wanted to tell you that your Internet Banking is very good and has got almost all the features required for easy transactions. It is indeed the best Internet Banking experience I have ever had. Good work. Keep it up.

~ Deepak Goswami, Chennai, November 9, 2006, Net Banking



Your Phone banking and executives out there are superb with respect to satisfying queries. I liked it ,its better than Citibank and Deutsche bank. Great work,cheers

~ Ankur Kohli, New Delhi, November 8, 2006, Phone Banking



Hi, I'm very much impressed with your service, especially your net banking and Mobile banking facility. Also, services at your branches is good. Your employees really care for customers. Please keep it up.

~ Manoj Kumar, Pune, November 8, 2006, General



Very happy with the service of ICICI Bank ATM.

~ Krishnan, Mumbai, November 8, 2006, ATM



Excellent service. no.1 bank in all respects. Great ideas/offers for deposits. Excellent banking. Expecting more from our favorite bank. "Hum 'bhi' hai na!" to take part in growth story of bank

~ V.N. Prasad, Surat, November 8, 2006, General



One of your executives called me up & asked whether I need a personal loan. Actually I was looking for it. She gave me deatils of the instant personal loan. Afetr the call, within 2 hours loan was processed & my account was credited with the loan amount. Really awesome service, your bank is like a frienf to me.

~ B. Sunil, Bangalore, November 8, 2006, Personal Loan



Banking with ICICI bank is a superb experience. It is excellent in all aspect right from opening an account through internet banking, credit card services, loans, etc. Also, has fantastic customer service with good response time. Looking forward for new programs encouraging its prospective customers with more rewards and benefits. Keep it up!!!

~ S. Kumaran, Chennai, November 7, 2006, General



I must say that I have been truly impressed with the quick response to my requests. Thank you very much

~ Narayanan Iyer, Dubai, November 7, 2006, General



ICICI net banking service is excellent. It's just a mouse click away.

~ Mallikarjuna, Bangalore, November 7, 2006, General


Dealing with ICICI bank officials - whether on counter or on phone banking, it is always a pleasure. Every query is responded promptly and with a smile. People are polite and well behaved.

~ S. K. Bhutani, Chandigarh, November 7, 2006, Branch Banking / Phone Banking


Its really amazing using ICICI bank A/c and the service provided by you. I really liked the way of your pro activeness when I lost my wallet with all my necessary Cards and A/c number which I lost. I'm using 2 savings A/c and one Credit Card. I really love the way of the Service provided by you and will expect more in my future correspondence.

~ Subhabrata Biswas, Mumbai, November 6, 2006, Branch Banking / Credit Card


I have been using the net banking facility since last 3 years. I have found the service very convenient, satisfactorily and hassle free. Keep us the good show ICICI..

~ Asif Rangooni, Pune, November 6, 2006Net Banking


I am really happy with the service provided by the customer service department. The service was very quick. You guys are doing a very good job.

~ Supriya Sharma, Mumbai, November 6, 2006, General


Thanks for the Excellent Support when I lost my Dr. Card, at a Delhi ATM . Just a Email to the My Base Branch in Bhopal & Greater Kailash Branch at Delhi was necessary, to ensure that it was in safe hands , Thanks again for the excellent Team work . I have been a Highly satisfied Customer for last 6 Yrs

~ Binoy Varghese, Delhi, November 5, 2006, Branch Banking


I congrats all ICICI Bank staff members for providing us best services in all respects. The service at ICICI Bank is very much helpful and good. Wish you all good luck. Thank you,

~ Raju Dattatray Kargutkar, Mumbai, November 5, 2006, General


ICICI Bank rocks! I have saving and current accounts with all most all the banks. I am most satisfied with ICIC Bank's impeccable service! If I log an issue in ICICI Internet banking, the officer calls me, and provides the resolution; something that must be followed by others. Keep rocking! Regards,

~ Sumesh MR, Bangalore, November 5, 2006, Net Banking / Phone Banking


Customer service was excellent, thanks for the fast coordination work within your branch.

~ Shalini, Bangalore, November 4, 2006, General


ICICI is the best among all other banks in India. As long as I have experienced in my banking. They are the fastest and prompt in their profession. Internet banking is very well established then any other bank in India. All updates can be viewed immidiately after debit or credit, unlike any other banks...

~ P. Vijay Kumar, Mumbai, November4, 2006, Net Banking


ICICI Bank Service is very useful. Primarily the Online services provided by ICICI is very satisfactory

~ Y.C. Bomin Charles Babu, Madurai, November 4, 2006, Net Banking


I am a student and customer of ICICI Bank. I use ICICI bank's ATM section and I would like to appreciate the forecasting of ICICI team about the usage of ATM center and taking proactive actions of installing new ATM equipments at certain locations. One year before there were only one machine but now there are four machines. keep it up ICICI..!

~ Priti Agarwal, Bangalore, November 3, 2006, ATM Channel


Ur Customer Support and services was Good !!! Keep it up!!!

~ Jayaprakash, Chennai, November 3, 2006, General


Thank you for your great relationship, and it gives me great pleasure to avail such services, I hope this kind of relationship will be continued...

~ Shashank, Nagpur, November 3, 2006, General


Good staff with smart working skills. I appreciate a lot.

~ Parag, New Delhi, November 3, 2006, General


I saw an ICICI Bank-Reebok special offer for credit card holders. These shoes are too good. Good design, extra light weight, superb. I must say I will highly recommend this offer to other customers. This is by far the best offer ICICI has ever brought. It should bring such good offers often.

~ Ketul Shah, Ahmedabad, November 3, 2006, Credit Cards


Excellent service by customer care. Keep it up. I am looking forward ICICI as a Global (International) Bank.

~ Kishore Kumar Vemula, Mumbai, November 3, 2006, General


I really appreciate the team of ICICI Bank for their speedy response to my request and their customer support. I hope the same forever. Thank you very much.

~ B. Prabhakara Rao, Adilabad, November 3, 2006, General


I am extremely impressed with the auto- renewal of debit cards. Excellent Move. This is some thing that is not available with many Indian banks. Thank you so much for your service.

~ Subashini Srinivasangopalan, Chuweety, November 3, 2006, Savings Account


Hi, I am a very satisfied customer of ICICI. ICICI's customer service is splendid. Hey guys in ICICI- u r doing a wonderful job. Keep it up.

~ Albin, Bangalore, November 2, 2006, General


I am really happy about the online money transfer facility. It has really made my tasks simpler.

~ Kiran Shobha, Bhubneshwar, November 2, 2006, Net Banking


I have been your customer since 1997 and wish to let you know that your Internet banking is easily the most user friendly one I have experienced.

~ V. Ramesh, Cochin, November 2, 2006, Net Banking


First of all Best wishes upon Diwali and Eid. Really I appreciate ICICI bank for its customer oriented services. I feel this bank some time does more than a friend or relative.

~ A.M. Zeya Arshi, New Delhi, November 2, 2006, General Its very nice to deal with your bank, I feel its really "Hum Hai Na". Regards

~ Seema Khurana, Delhi, November 2, 2006, General


Its been greatful & appreciate the speed of solving issue of opening of current account. I heartily thank to your redressal department specially Ms. Vanecha without her efforts it would not be possible. Thanks to ICICI...

~ Rajive Tyagi, Delhi, November 2, 2006, SEG Team


We are getting very good & timely service form you. I want to salute you for so much caring & concern for your customer.

~ Gautam Kapoor, Meerut, November 2, 2006, General


Dear Manager, Your facility of SMS alert for all account related transaction is just awesome! I am really thankful to you for such a wonderful service. Wish you all the best for all your efforts to implement innovative ideas.

~ Satish Deshpande, Pune, November 2, 2006, Mobile Banking


I really appreciate the follow up ICICI has done in this regard. My father did advise me that you made sure the courier is delivered and confirmed the same with him. I have left to the US shortly after placing the request and now I am happy that ICICI has taken care of my need. Always, I have been a satisfied customer of ICICI and simply love the improving levels of service and customer care. I am glad my feedback has been appreciated. You have my approval to do so. Thank you!!

~ Kowada Bhaskara Rao, November 2, 2006, Phone Banking


I hold a Savings Account with ICICI Bank. When I applied for a pre-approved Loan of 1 lakh, it was credited to my account in four days time! Thats quick!. Well Done!!! As against this, with UTI Bank (my salary account), I am facing lot of issues. I must say that I am a proud ICICI Customer.

~ Trupti Dhond, Mumbai, November 2, 2006, Personal Loan


I am really glad to have chosen ICICI for my NRI Banking needs. You have a superb website, and enabled me to be right on top of all my transactions. I am quite happy with the responses I get when I have any issues. However staff at the branches and also the staff replying to issues must be trained better to address customer issues.

~ Sudharshan Balu, Dubai, November 2, 2006, NRI Banking


Hi, I am very happy with ICICI bank services and facilities they provide at bank and ATM and specially 8 AM to 8 PM banking. Staff are well educated and customer service is very well. ICICI bank have forced to change the banking style of government bank also.

~ Chandra Prakash Singh, Hyderabad, November 1, 2006, ATM / Branch Banking


Let me first of all thank ICICI for considering me Private banker with them. You have appointed Sachin Rathi as my personal relationship manager for me and he is doing wonderful job for me. I can never think of how better i feel doing things so easily with him. He is very co-operative and always willing to help me and that draws the good of him.

~ Nilesh Nikam, Hyderabad, November 14, 2006, Private Banking


Hi, just wanted to let you guys know that ICICI Bank's website is the best amongst all banks in India (foreign banks included). In fact, it is even better than some of the sites of large banks abroad. It is very user-friendly and one can complete the entire set of banking requirements in a short time, truly a one-stop shop on the net. Keep it up !!!

~ Rajesh Pai, Mumbai, November 14, 2006, Net Banking


I have sent an email to ICICI regarding my credit card statement on 13th November and requested to reply my query within my next due date for payment i.e. on 16th November. I was happy to receive a reply on the same day enabling me to make payment well within time. I thank the whole customer service team of ICICI bank.

~ Sangeetha, Manglore, November 14, 2006, General


ICICI bank is the fastest banking service I have never seen while comparing with the other banking services.

~ R Srinivasan, Hyderabad, November 14, 2006, General


I have received my credit card and I appreciate the service I got from your team. Thanks...

~ Rijeesh P.M., Bangalore, November 14, 2006, Credit Card


I got my debit card PIN through mobile banking in just 2 minutes for which I was worried from last two weeks. ICICI manager suggested me to route through phone banking .Thanks to ICICI Team.

~ Preeti Narang, Delhi, November 13, 2006, Phone Banking


ICICI banking is like experiencing freedom from the clutches of nationalised banks. They have reformed everybody and made banking a pleasurable experience. Thanks & hats off to ICICI Bank. Keep your spirit up and keep reforming...

~ Rajesh Kataruka, Kolkata, November 13, 2006, General


Myself, my wife and son at Delhi have been using several products of ICICI Bank like saving accounts , share trading, Insurance policy, FD's etc. for last three years. I get best services at home itself on a phone call. Recently Mr. Chandra Kant from Jaipur assisted me for share trading. Thanks to ICICI and Mr. Chandra Kant.

~ Rishi Shankar Vyas, Kota, November 12, 2006, General


The service at ICICI is really good. I hope your team maintain the same zeal. The caption "Hum hain na" is really made for it...Thank you

~ Chandra Prakash Tiwari, Navi Mumbai, November 12, 2006, General


ICICI delivers all that you need, "hum hain na" is the current punchline, it should be "Hum se upar koi nahin" - Saving accounts, credit cards, loans..... all have been experienced by me..... ICICI says "We drive competition"

~ Sumit, New Delhi, November 12, 2006, General


Thank you ICICI, you are giving very good support & good relationship. Keep it up and all the best...

~ Surender Reddy Yampally, Hauppauge, November 12, 2006, General


I am using ICICI Bank - Net Banking for the past 2 years and find, it was very comfortable and useful which saves lot of time and helps with hassle free transaction. Good. I once again thank entire ICICI Bank Team for making this happen.

~ Thirumalai Ramanathan, Coimbatore, November 11, 2006, Net Banking


Good service over online and very frequent banking timinigs. Thanks for the same...

~ B.V. Surya Prakash, Vizag, November 11, 2006, General


The customer service interaction with NRI cell has been great. The response time as well as level of details included in the receipt are good.

~ Manish Patel, California, November 11, 2006, NRI Banking


Great and prompt service, excellent facility for money transfer (anywhere banking), internet banking helps me a lot in handling transactions from home etc etc.... No word to praise further.... to say I have transactions (be it a savings account / credit card/ car loan) only in ICICI bank for several years...

~ Srinivasa Raghavan, Coimbatore, November 11, 2006, General


I would like to thank Ms. Madhu Trinath who was the customer service manager. She had put lot of efforts to resolve the problem. Services of such nature will influence customers to get associated with the bank. Thank you very much. Thank you ICICI...

~ M Kumar Phanindra Varma, Mumbai, November 11, 2006, Phone Banking


Very much impressed with the software you are using, bill payment, online IPO, net banking, credit card facilities are very good.

~ Sanjiv, Valsad, November 10, 2006, General


The day my company opened my salary account in your bank, my banking experience has changed all together. Now I don't have to visit any of bank but can access my credit / debit from home itself also withdraw cash and pay bill from anywhere India. Thanks again

~ Manik Das, Delhi, November 10, 2006, General


Hi , This is to appreciate your call center's efforts to solve a problem with Money2 India last week - it was attended to promptly . Appreciate the efforts and responsiveness.

~ Mohit Banerjee, Singapore, November 10, 2006, Remittance / Phone Banking


Within two hours after placement of complaint, necessary steps have been taken. I thank you for your immediate service.

~ R. Muthu Selvi, Madurai, November 10, 2006, General


All your online and other banking facilities are excellent. Just keep it up. Need not any suggestions. Just be as perfect as you have been till now. I am very much satisfied with your credit card facilities is well. everything is just too fine. Great great online services

~ Devang Vidya, Ahemdabad, November 10, 2006, Net Banking / Credit Cards


I recently opened ICICI Direct 3-in-1 Account. The services rendered by ICICI Bank in relates to that is really Excellent. The response to my queries is very prompt and speedy. I hope ICICI Bank to be "my friend in need & friend indeed" in future. Thanks.

~ Narasimhan, Chennai, November 9, 2006, General


I saw the "send money to India" advt of ICICI on some site,thought I'll just try it out to transfer funds to my dad back in India. The money was transferred to a non-ICICI bank a/c within 2 days from Australia for a measly 5$. best of it, the service is completely free for amounts above $1000 or to an ICICI a/c. Great Going ICICI.

~ Rahul Reddy, Perth (Australia), November 9, 2006, Remittance


I recently visited the Annanagar branch, Chennai with a specific problem . Ms Latha not only understood the urgency but also went out of her way to ensure that the fault was rectified. and even contacted us to inform of the correction. I really appreciate her dedication and sense of duty. congrats and do keep up the good work.

~ V. Manu, Chennai, November 9, 2006, Branch Banking


I am using Net Banking for almost Three years and found it extremely satisfactory, very useful and convenient. Thanks to ICICI BANK.

~ Rituraj Chudiwale, Nagpur, November 9, 2006, Net Banking


Hello, this is to convey my sincere sense of appreciation to Ms. Divya who handled my phone banking query regarding my NRE account, she was courteous, informative, helpful and quick, spoke clearly and slowly.

~ Kiran, London, November 9, 2006, Phone Banking


My experience with ICICI bank is excellent...I am a delighted customer....the best side of this bank is it faith customer and process is very simple....service is best in industry..Thank you

~ Pranab Bharti, Gurgaon, November 9, 2006, General


I take this opportunity to place on record my sincere thanks to ICICI team for their prompt response, courtesy & a great effort taken. I am sure with such excellent team "Your Organisation shall come out with flying colours & touch the sky with glory." truely reflecting " HUM HAI NA ! "

~ Squadron leader Anil Maindargi, New Delhi, November 9, 2006, General


Truly speaking I was against opening an a/c with ICICI bank, reason being I came through listening lot of complain for ICICI bank. But when I personally experienced the slogan itself "Hum Hain Na", makes you believe in the services & products.

~ Saakshi Shinde, Thane, November 9, 2006, General


Hi, I just wanted to tell you that your Internet Banking is very good and has got almost all the features required for easy transactions. It is indeed the best Internet Banking experience I have ever had. Good work. Keep it up.

~ Deepak Goswami, Chennai, November 9, 2006, Net Banking


Your Phone banking and executives out there are superb with respect to satisfying queries. I liked it ,its better than Citibank and Deutsche bank. Great work,cheers

~ Ankur Kohli, New Delhi, November 8, 2006, Phone Banking


Hi, I'm very much impressed with your service, especially your net banking and Mobile banking facility. Also, services at your branches is good. Your employees really care for customers. Please keep it up.

~ Manoj Kumar, Pune, November 8, 2006, General


Very happy with the service of ICICI Bank ATM.

~ Krishnan, Mumbai, November 8, 2006, ATM


Excellent service. no.1 bank in all respects. Great ideas/offers for deposits. Excellent banking. Expecting more from our favorite bank. "Hum 'bhi' hai na!" to take part in growth story of bank

~ V.N. Prasad, Surat, November 8, 2006, General


One of your executives called me up & asked whether I need a personal loan. Actually I was looking for it. She gave me deatils of the instant personal loan. Afetr the call, within 2 hours loan was processed & my account was credited with the loan amount. Really awesome service, your bank is like a frienf to me.

~ B. Sunil, Bangalore, November 8, 2006, Personal Loan


Banking with ICICI bank is a superb experience. It is excellent in all aspect right from opening an account through internet banking, credit card services, loans, etc. Also, has fantastic customer service with good response time. Looking forward for new programs encouraging its prospective customers with more rewards and benefits. Keep it up!!!

~ S. Kumaran, Chennai, November 7, 2006, General


I must say that I have been truly impressed with the quick response to my requests. Thank you very much

~ Narayanan Iyer, Dubai, November 7, 2006, General


ICICI net banking service is excellent. It's just a mouse click away.

~ Mallikarjuna, Bangalore, November 7, 2006, General


Dealing with ICICI bank officials - whether on counter or on phone banking, it is always a pleasure. Every query is responded promptly and with a smile. People are polite and well behaved.

~ S. K. Bhutani, Chandigarh, November 7, 2006, Branch Banking / Phone Banking


Its really amazing using ICICI bank A/c and the service provided by you. I really liked the way of your pro activeness when I lost my wallet with all my necessary Cards and A/c number which I lost. I'm using 2 savings A/c and one Credit Card. I really love the way of the Service provided by you and will expect more in my future correspondence.

~ Subhabrata Biswas, Mumbai, November 6, 2006, Branch Banking / Credit Card


I have been using the net banking facility since last 3 years. I have found the service very convenient, satisfactorily and hassle free. Keep us the good show ICICI..

~ Asif Rangooni, Pune, November 6, 2006Net Banking


I am really happy with the service provided by the customer service department. The service was very quick. You guys are doing a very good job.

~ Supriya Sharma, Mumbai, November 6, 2006, General


Thanks for the Excellent Support when I lost my Dr. Card, at a Delhi ATM . Just a Email to the My Base Branch in Bhopal & Greater Kailash Branch at Delhi was necessary, to ensure that it was in safe hands , Thanks again for the excellent Team work . I have been a Highly satisfied Customer for last 6 Yrs

~ Binoy Varghese, Delhi, November 5, 2006, Branch Banking


I congrats all ICICI Bank staff members for providing us best services in all respects. The service at ICICI Bank is very much helpful and good. Wish you all good luck. Thank you,

~ Raju Dattatray Kargutkar, Mumbai, November 5, 2006, General


ICICI Bank rocks! I have saving and current accounts with all most all the banks. I am most satisfied with ICIC Bank's impeccable service! If I log an issue in ICICI Internet banking, the officer calls me, and provides the resolution; something that must be followed by others. Keep rocking! Regards,

~ Sumesh MR, Bangalore, November 5, 2006, Net Banking / Phone Banking


Customer service was excellent, thanks for the fast coordination work within your branch.

~ Shalini, Bangalore, November 4, 2006, General


ICICI is the best among all other banks in India. As long as I have experienced in my banking. They are the fastest and prompt in their profession. Internet banking is very well established then any other bank in India. All updates can be viewed immidiately after debit or credit, unlike any other banks...

~ P. Vijay Kumar, Mumbai, November4, 2006, Net Banking


ICICI Bank Service is very useful. Primarily the Online services provided by ICICI is very satisfactory

~ Y.C. Bomin Charles Babu, Madurai, November 4, 2006, Net Banking


I am a student and customer of ICICI Bank. I use ICICI bank's ATM section and I would like to appreciate the forecasting of ICICI team about the usage of ATM center and taking proactive actions of installing new ATM equipments at certain locations. One year before there were only one machine but now there are four machines. keep it up ICICI..!

~ Priti Agarwal, Bangalore, November 3, 2006, ATM Channel


Ur Customer Support and services was Good !!! Keep it up!!!

~ Jayaprakash, Chennai, Novenmber 3, 2006, General


Thank you for your great relationship, and it gives me great pleasure to avail such services, I hope this kind of relationship will be continued...

~ Shashank, Nagpur, November 3, 2006, General


Good staff with smart working skills. I appreciate a lot.

~ Parag, New Delhi, November 3, 2006, General


I saw an ICICI Bank-Reebok special offer for credit card holders. These shoes are too good. Good design, extra light weight, superb. I must say I will highly recommend this offer to other customers. This is by far the best offer ICICI has ever brought. It should bring such good offers often.

~ Ketul Shah, Ahmedabad, November 3, 2006, Credit Cards


Excellent service by customer care. Keep it up. I am looking forward ICICI as a Global (International) Bank.

~ Kishore Kumar Vemula, Mumbai, November 3, 2006, General


I really appreciate the team of ICICI Bank for their speedy response to my request and their customer support. I hope the same forever. Thank you very much.

~ B. Prabhakara Rao, Adilabad, November 3, 2006, General


I am extremely impressed with the auto- renewal of debit cards. Excellent Move. This is some thing that is not available with many Indian banks. Thank you so much for your service.

~ Subashini Srinivasangopalan, Chuweety, November 3, 2006, Savings Account


Hi, I am a very satisfied customer of ICICI. ICICI's customer service is splendid. Hey guys in ICICI- u r doing a wonderful job. Keep it up.

~ Albin, Bangalore, November 2, 2006, General


I am really happy about the online money transfer facility. It has really made my tasks simpler.

~ Kiran Shobha, Bhubneshwar, November 2, 2006, Net Banking


I have been your customer since 1997 and wish to let you know that your Internet banking is easily the most user friendly one I have experienced.

~ V. Ramesh, Cochin, November 2, 2006, Net Banking


First of all Best wishes upon Diwali and Eid. Really I appreciate ICICI bank for its customer oriented services. I feel this bank some time does more than a friend or relative.

~ A.M. Zeya Arshi, New Delhi, November 2, 2006, General


Its very nice to deal with your bank, I feel its really "Hum Hai Na". Regards

~ Seema Khurana, Delhi, November 2, 2006, General


Its been greatful & appreciate the speed of solving issue of opening of current account. I heartily thank to your redressal department specially Ms. Vanecha without her efforts it would not be possible. Thanks to ICICI...

~Rajive Tyagi, Delhi, November 2, 2006, SEG Team


We are getting very good & timely service form you. I want to salute you for so much caring & concern for your customer.

~ Gautam Kapoor, Meerut, November 2, 2006, General


Dear Manager, Your facility of SMS alert for all account related transaction is just awesome! I am really thankful to you for such a wonderful service. Wish you all the best for all your efforts to implement innovative ideas.

~ Satish Deshpande, Pune, November 2, 2006, Mobile Banking


I really appreciate the follow up ICICI has done in this regard. My father did advise me that you made sure the courier is delivered and confirmed the same with him. I have left to the US shortly after placing the request and now I am happy that ICICI has taken care of my need. Always, I have been a satisfied customer of ICICI and simply love the improving levels of service and customer care. I am glad my feedback has been appreciated. You have my approval to do so. Thank you!!

~ Kowada Bhaskara Rao, November 2, 2006, Phone Banking


I hold a Savings Account with ICICI Bank. When I applied for a pre-approved Loan of 1 lakh, it was credited to my account in four days time! Thats quick!. Well Done!!! As against this, with UTI Bank (my salary account), I am facing lot of issues. I must say that I am a proud ICICI Customer.

~ Trupti Dhond, Mumbai, November 2, 2006, Personal Loan


I am really glad to have chosen ICICI for my NRI Banking needs. You have a superb website, and enabled me to be right on top of all my transactions. I am quite happy with the responses I get when I have any issues. However staff at the branches and also the staff replying to issues must be trained better to address customer issues.

~ Sudharshan Balu, Dubai, November 2, 2006, NRI Banking


Hi, I am very happy with ICICI bank services and facilities they provide at bank and ATM and specially 8 AM to 8 PM banking. Staff are well educated and customer service is very well. ICICI bank have forced to change the banking style of government bank also.

~ Chandra Prakash Singh, Hyderabad, November 1, 2006, ATM / Branch Banking


I really appreciate the follow up ICICI has done in this regard. My father did advise me that you made sure the courier is delivered and confirmed the same with him. I have left to the US shortly after placing the request and now I am happy that ICICI has taken care of my need. Always, I have been a satisfied customer of ICICI and simply love the improving levels of service and customer care. I am glad my feedback has been appreciated. You have my approval to do so. Thank you!!

~ Kowada Bhaskara Rao, November 2, 2006, Phone Banking


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