Customer Care, phone banking
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ICICI Bank Customer Care, 24 hour phone banking service
online customer care service, online phone banking service

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I would really like to appreciate the bank for redefining Banking in INDIA. The class that ICICI Bank has is adorable. I would like to appreciate kind efforts of Mr Dheeraj Kapila, Punjabi Bagh Branch for instant support and helping me out to resolve all my queries that I had.

~ Hitesh Kochar, New Delhi, January 12, 2007, Branch Banking

The Services offered by ICICI is simply superb with simple operational procedures, faster actions, and effective results. The facilities provided over the Internet Banking are a terrific experience. The feature of Funds Transfer over Internet Banking is exciting and extremely safer. ICICI recognizes and appreciates the potential customers and reward them duly. They fully understand the needs and requirements of the customers and fulfill them seamlessly and consistently. My 2 years long association with ICICI is marvelous whether it be Loans, Cards or Savings Account which I hold with them. This kind of service is very necessary for a rapidly developing economy like India. I strongly believe that ICICI will keep performing and improving its services incessantly and remain consistent in what they deliver. I also strongly believe that ICICI will revolutionize the banking sector making banking experience a simpler, safer, and exciting one. I wish them great and bright future. Keep up the good work and all the very best...Thank you very very much

~ Mir Gulam Ali Naqvi, Hyderabad, January 13, 2007, General

I---Intelligent, C---Commitment, I---Interesting, C---Careful, I---International......I believe my bank changed my life style. Thanks.

~ Santashrere Bhattacharyya, Mumbai, January 14, 2007, General

I congratulate you for the excellent service I have received from your credit card cell for which you are on the top and I, wish your bank all the best in future too

~ Sharad Joshi, Hubli, January 11, 2007, Credit Card

The bank is providing all the banking facility in a proactive manner.

~ Hemant Kumar, Patna, January 11, 2007, General

Hi All, I am very glad to be one in ICICI bank really better service from the customer care and quick resolution has been received from them. My journey will continue with ICICI. Fantastic job keep it up.

~ Vinod, Chennai, January 12, 2007, General

ICICI Banking is ruling all over India with all their excellent support. Good Job all of you at ICICI. Best Wishes

~ Chandrakant Sriwas, Noida, January 12, 2007, General

I am your customer since 1993. Your excellent service motivated me to open 2 more kids accounts in my 2 kids name to make them your future customers. Your team at Guntur branch is responding very promptly.

~ Venkateshwara Rao P, Guntur, January 13, 2007, Saving Account

I have been an ICICI bank customer for the past 6 years. I am always impressed with the efficiency of service and prompt response to all my queries. I always find a response within 24-48 hours to my email queries posted on the Internet banking site. Your website is also very fast, simple and user-friendly. ICICI bank is my favorite bank.

~ Sameer Momaya, Navi Mumbai, January 15, 2007 , Internet

Banking with U is a pleasure! I have not yet waited in bank for any purpose for more than an hour. Means service level is excellent in Indian scenario. Looking forward in reduced waiting time in Phone banking facility, which still is good

~ Nair Nandkumar, Sahidabad, January 17, 2007 Branch Banking

Hi, to all at ICICI Bank, I am an ICICI Bank customer for the past 8 years and I am happy to tell you that all services of ICICI Bank are of uniformly high standard. I am especially happy with the quick turnaround times for customer requests like cheque books and internet password requests which is typically 3 days between request and delivery. As a software engineer, I find your website, intuitive and uncluttered, with minimum navigation required to get to the service I require. I am especially happy with your Internet based customer service. My queries are generally answered within 24 hours and in some cases in less than 4 hours. I short I would say ICICI Bank is THE BENCHMARK for other banks in India, and probably the world too, for customer experience. Congratulations! Keep it up.

~ Poorna Haarit, Secubnderabad, January 19, 2007, General

I have been with ICICI for over 1.5 yrs now. When I opened my first savings account with ICICI, I was sceptical and thought this to be "like-the-other" banks, plagued with sleepy services and sluggish response times. I must say that my impression of ICICI has considerably changed ever since I started actively using their services. Be it savings accounts, credit cards, internet banking, Demat account, insurance services - life & non-life, the quality of service has just kept getting better and better! I have had good experiences with even the regular banking services like telephone & mobile banking, at-par cheques, ATM convenience etc. Today, I completely bank on ICICI for all my financial requirements and this relation is here to stay! I must say, I can safely bet my life on their quality of service!

~ Kundan Bhaduri, Chennai, January 22, 2007, General

I have only GOOD FEEDBACK to share with you, particularly the speed you have handled my case. It makes me proud that an Indian bank no far behind than any of the other multi-national banks I happen to deal with in Singapore.

~ Prabir Chakraborty, Kolkata, January 22, 2007 General

I would like to congratulate the entire customer care team of ICICI for their quick response. Earlier today, I sent a mail complaining that I am not being able to access my net banking a/c by using my login id and password. In the evening itself I received a call from a lady who provided me a new login id and now I am being able to access my net banking a/c. Thanks a lot and wish you all the very best. **ICICI ROCKS**

~ Anubhuti Dutta, New Delhi, January 22, 2007, General

I almost hold a credit card from every bank but the service I enjoy from ICICI bank credit card is marvelous. Every thing on time and ready to do any dam thing which ever it is possible for them to keep their customers satisfied. Because of that, I use most of the times around 90% ICICI BANK credit cards.

~ Shah Zahid, Bangalore, January 22, 2007, General

Hi All ICICI'ians, You Guys are doing a great job and making every Indian be proud on what you guys are doing... I am honored to have an account with ICICI Bank... You guys have account for everybody e.g. Student, farmers, Bankers, Big guns etc. Keep up the good Work

Abdur Rasheed

~ Abdur Rasheed , Bangalore, January 24, 2007, General

I am happy with the services of ICICI Bank, as this bank understands its customer very well. Even during the time of crisis, I have help from this bank. I wish them all the best for its future and wish if I could have been a vital part of their team as an employee.

~ Girija Nandan Mishra, New Delhi, January 24, 2007, General

This letter is sent as a token of appreciation for excellent services rendered by your Mr. Asis Kumar Gupta (Vashi Branch) during my visit to the Bank last week. I am a savings account holder with your Thane branch, jointly held along with my brother Late Mr. Sanamjeet Singh Grewal. Due to the sad demise of my brother, I had to apply for deletion of his name and addition of my wife's name to the account. Mr. Asis Kumar Gupta displayed fantastic understanding and rendered help in every area possible to ensure that my work is done within the fastest time possible and with a single visit to the bank. This was extremely important to us as both of us (me and my wife) are working and have limited time at our disposal. In addition, he also helped us to fill up the forms for the new addition and for the Net banking facilities. Our visit to the bank was very fruitful and a very satisfying experience. Only such friendly and professional people can take the organizations to greater heights. We wish him all the best for the future.

~ Bhupinder Grewal, Mumbai, January 30, 2007, Branch Banking

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