Customer Care, phone banking
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ICICI Bank Customer Care, 24 hour phone banking service
online customer care service, online phone banking service

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I am very happy to know that ICICI Bank is opening its branch in Ballia. While I have submitted my explorations to national innovation foundation Ahmedabad as an innovator, which is under consideration of an award, at district, state, national and international levels, I would like to bee associated with the bank in a suitable capacity to help myself and the bank improve its business when needed.
by people of india to get prompt services i can trust with a letter written to the icici careers with aletter to CEO and my needs are urgent as an explorer with details available with highest authorities of land for awards

~ Rajeev Tiwari , U.P., March 29, 2008, General

Recently I had an interaction with the Operations Manager, Mrs Priya Dubhashi, at ICICI Bhandarkar Road, Pune, Branch.Complete understanding of the customer's point of view, quick decision and action and most importantly feedback given to me later over phone, impressed me a lot. With such competent officers leading the team, ICICI  will continue to hold the "Best Customer Service Reward", it recently bagged. I want to go on record, in appreciation of Mrs Priya Dubhashi and her team.

~Mukund Godbole, Pune, March 29, 2008, General

I have been banking with ICICI bank since 2000. Now I am an NRI customer. I have NRE accounts with some other banks also. The online experience with ICICI is the best. I even quoted your example to SBI when I had a problem with them. We live out of India and can not come personally to the bank to sort out our problems. Once, I paid my ICICI Prulife Policy premium online and ICICI Prudential wrongly auto debited me for INR 100000 for the same policy. All I did was to contact ICICI bank, and ICICI Prudential using the online facility and my money was credited back to my NRO account within 3 weeks. As NRI customers' we expect this kind of promptness and service. Thank you very much ICICI bank. You have really revolutionized the banking system in India. I am proud to be associated with you.

~ Sunil Mamgain, Malang, March 28, 2008, General

I thank you for your outstanding banking service. ICICI deserves to be a world-class bank. My special thanks to employee Mr.Amit at MP nagar Branch Bhopal, Mr Santosh Uppadhyay at BHEL Branch, Bhopal .Both co-operated very well with us. Thanks for your email alerts on our email address for debits and credits on our accounts. I wish ICICI grows better and better. Thank you once again.

~ Navin Jain, Bhopal, March 27, 2008, General

I am really happy with the service I got from ICICI bank especially yesterday. I called the phone banking officer to get the PIN Number for my new debit card which I had not received and I was able to get my 4 digit PIN Number on the phone itself. Now I am able to access my account. Thanks ICICI.

~ Ramji Krishnan S, Tirunelveli, March 27, 2008, Deposits

Please accept my compliments on reaching this milestone. I want to express my appreciation to the entire ICICI team for the excellent Customer service. I think the Bank really understands the pulse of the customer. I wish ICICI grows more and more, keep the flag high !

~ Arif Khan, Mumbai, March 27, 2008, General

Your services are splendid. ICICI really reaches persons from all walks of life. The services are so customer friendly that I remember Gandhiji's saying customer is God. Hats of to your endeavor in serving your customers. I strongly wish the organization a bright future and I wish it should surpass all other MNC banks (Guess?) in becoming  No 1 in the world. I am one of the many customers who wishes a life long association with ICICI.

~ K V N Vara Prasad, Nagpur, March 26, 2008, Deposits

I think ICICI has got an exceptionally good website that takes care of everything starting from bank account, demat account, money transfer etc. It is very user friendly and I have not faced any problem ever. In fact I never thought online banking could be so easy. And the moment you have questions customer service representatives are just a phone call away. I really appreciate the work you people have done and wish you all the best for your future endeavors.

~Angshupriya Datta, Kolkatta, March 25, 2008, Deposits

I have been with ICICI for sometime no .I have a credit card, loans and savings account, and till date have not had even a single bad experience.I have accounts with many banks in Mumbai but this is the only bank I have never had any issues with, and everything is so smooth and simple and that makes things easier for me.

~ Loiola, Mumbai, March 25, 2008, Deposits

The feature of ICICI bank Mobile recharge is very good. I am relaxed, not having to step into shops to recharge my mobile and I can recharge at anytime. The 24X7 service they provide in ATMs without failure is awesome when compared to other banks. (On whom I don’t like to comment). ICICI is really great!

~ Syed Kothari, Chennai, March 24, 2008, Deposits

Really I had no words to praise the way your bank solves the problem within a given period. I had applied for Pre-approved Loan and there were some complications. But just one mail to the Account Manager and every problem was handled so well that within 7 days everything was set right.
Hats off to Quick services of your Bank. Well Done ! Keep up the good Work.

~Sushil Bakshi, New Delhi, March 24 ,2008, General

I have been using your credit card since December 2006. The service being rendered is excellent and communication with regards to different offers as well as resolving of queries through IVR system is second to none. I have five different cards and ICICI services are the most efficient among all. I feel immensely happy and proud to be a customer of ICICI Bank. Thanks to one and all.

~ Rompicherla Patanjali, Vijaywada, March 21,2008, General

web portal is pretty easy to use with virtually all facilities at my finger tips.Great job done with customers expectations sky rocketing.

~ Saurabh, Delhi, March 19,2008, General

I wish to place on record the excellent and timely help rendered by Ms Shweta Singh of Dehra Dun Branch to my father  who is a senior citizen.
Shweta went the extra mile to assist my father in transferring my funds from ICICI Bank Dwarka, New Delhi and her commitment to help customers makes ICICI Bank a truly global bank with customer focus in mind. It was a memorable experience to deal with Shweta. ICICI Bank is lucky to have Shweta as their employee.

~ Anil Kumar Arora, Dehradun, March 19, 2008, General

I used my debit card in an HDFC ATM and was trying to withdraw cash. I had by mistake used my Credit Card PIN and tried it twice. I realized this and used my Credit Card with its PIN to withdraw cash, within may be a minute or perhaps two minutes, I received an SMS stating that your debit card had been tried in an ATM but with wrong PIN numbers. I was truly amazed with the SMS alert, and felt that I was associated with a Bank, which constantly updated its technology and also its Risk Management Systems, especially with reference to cards. Keep it up and this is what I call a “Delight”. Needless to say I have shared this with many of my friends. Keep it up ICICI Bank.
Also your ICICI IMobile is just fantastic. A few clicks on my mobile and I can send and receive funds from different banks. Also your demat service ! It is too good.
I can trade any time, anywhere.
ICICI, You rock

~ Madhusudhan, Bangalore, March 17, 2008, General

I would like to say thanks to Mr. Vardhan who is floor supervisor in Hyderabad. I was facing a problem in netbanking. Mr. Vardhan very nicely replied to me and solved my complaint within a day. If ICICI Bank has employees like Mr. Vardhan, then definitely they will receive more and more awards for best customers service.
Cheers for Mr. Vardhan and I wish him best of luck for his future growth with the bank.

~Amey Mahajani, Pune, March 17, 2008, General

I would like to thank ICICI for their outstanding services through and also  Amounts debited to my account at the time of IPO and immediate refund after the allotment of shares, crediting shares into the account, in simple i can say its superb.No words to express to compliment their services.   Lage Raho ICICI.

~ Sri krishna, Bangalore, March 14, 2008, Deposits

I have bank accounts in ICICI, SBI and HDFC. But the services I get through ICICI ,I don’t get anywhere else. Easy processing, customer friendly and ICICI is always ready to help anytime, anywhere. Customer Care services are also very good.They provide easy solutions within seconds and the main feature is the number of ATMs....huge number of ATMs at every location and generally all the ATMs work properly. HDFC has 3-4 ATMs in Lucknow .Bu t generally there is no cash in ATMs. I am really very very thankful to ICICI Group for their services.

~ Utpal Biswas, Lucknow, March 14, 2008, General

It is a pleasure to enjoy such wonderful service from the nation’s second largest retail banking arm. The way they give importance to issues of even a small retail customer like me,has improved my confidence on ICICI Bank. Value added products/services like free mobile banking, free internet banking, free DD to Power Pay accounts subject to a maximum of Rs. 25K are a few of the unimaginable services from the ‘brick’ and ‘mortar’ PSU banking arms. Keep it up! Don’t give up. Many like me will support you even if there is a fall in your corporate valuation as it is now. It is only a short term and not a long term affair. It will vanish because of your incomparable service to retail customers like me. Keep doing well … wishing you …

~ Hari Prasad Chapagain, Coimbatore, March 14, 2008, General

ICICI Bank has provided excellent service. The staff has been very prompt and responsive. ICICI has given a new dimension to the banking industry. I would like to convey my special thanks to Mr. Rohit Saluja at Ambala Cantonment Branch for all the support provided. I feel proud to be a customer of ICICI bank and take this opportunity to thank him and his team for going that extra mile and getting my job done. I wish him all the best and may he continue doing the same to all fellow customers making them feel happy. It is a pleasure introducing ICICI to others. Well done. Keep it up.

~ Hari, Chennai, March 13, 2008, General

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