Customer Care, phone banking
  Customer Compliments
online customer care service, online phone banking service

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I started using the imobile application since the past 2 months.

It is such an amazing application that now I can do all my banking transactions such as fund transfer, utility bill payments, prepaid recharge and many more just click of a button of my mobile.

I am very happy to be a customer of ICICI bank as it always makes best use of technology so that it benefits their Customer. ICICI bank is really a miles ahead of its competition. I am proud to be associated with ICICI Bank.

~ Sandeep Doshi, Pune, June 7, 2010, Channel Mobile banking experience

Hi, this is to specially mention and thank Mr. Amit Gupta, branch manager, Dilshad colony branch, New Delhi. He went out of the way to help me with KYC of ICICI Bank as well as the KYC of mutual funds, which really speaking was not his job. It really lightened my official burden. Thanks a lot Amitji. I am sure many more customers will be pleased with your helping attitude. Kudoos!!!

~ Dr.Shweta P. Mhambrey, New Delhi, June 27, 2010, Channels Branch Banking experience

I just wanted to compliment the patience and customer friendly attitude of your representative Mr. Jibu John. Jibu spoke to me on the phone for almost one hour twenty minutes and even at the end of the call had such amazing composure, it was great. I work for a service industry and I know no one actually does something like he did.

Please ensure that these compliments reach him and he is aware of a wonderful experience I had while in conversation with him.

Two thumbs up Jibu. Way to go!

~ Niket Shah, New Delhi, June 22, 2010, Channel Customer service experience

Bank should proud of employees like Chintan Joshi who helped me sorting out my transaction query without breaking any rules and showed his eagerness to help me. He truly deserves a round of applause. He went out of the box and took steps ahead to help me out. I am so proud that I am banking with ICICI Bank. My sincere thanks to their employees for the wonderful service they provide. Chintan - you are a role model for Customer Care people. You are truly amazing, proactive and hardworking. Thanks once again for your help and going steps head to help me out.

~ Reena Kain, London, June 30 2010 Channels Customer service experience

Everything is simply superb in ICICI Bank. Internet Banking is something which everyone should experience. It is very convenient to operate my accounts being at home...Good Job...Keep up the good work...Hats off to the ICICI Bank staff and management...! Thanks for a wonderful service...! I am really happy and satisfied...!!

~Jainendra Singh Pannu, Jagraon,June 27, 2010, Channels-Internet Banking experience


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