Customer Care, phone banking
  Customer Compliments
online customer care service, online phone banking service

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Hi, I would like to thanks Mr. Anish Gupta, New Delhi, for extending all his support and getting my problems sorted out with-in 24 hrs time due to which I was suffering from last 4-5 months. I am really happy and this experience has also changed my whole perception towards the bank. ICICI Bank and its customer is lucky to have you in the organization Anish and is not the vice versa. It is people like you who justify our decision of choosing ICICI Bank. I really appreciate the time & efforts taken by you. Thanks once again & continue the good work.

~Sujoy Chatterjee, New Delhi, December 4, 2010. Channel – Branch Banking experience

Hi, This is to specially mention about Mr Shanil & Mr Arjun, from Kakkanad ICICI Branch. I have dealt with them in recent occasions with my account transfer from Chennai to Kochi and the experience was really wonderful and that is gives the best customer interaction. Arjun came to my office and handed over me the gift from ICICI Bank (for diwali - a CD pack of Hindi & international hits). That’s too good. ICICI Bank should be proud of having such a wonderful employee and can dream to get full customer satisfaction.

~Ramachandran G, Kochi, December 07,2010. Channel – Branch Banking experience

I must appreciate the services provided by bank of Rajasthan after merger with ICICI The branches are giving many services. especially branches like central academy whose manager is Mr. Chandra Dutt Sharma . I am very much thankful for providing his best in my account problems.

Thank you very much!

~Vishvanathan, Lucknow, December 7, 2010. Channel – Branch Banking experience

I am customer of ICICI Bank since 2004. I am fully satisfied with the service provided by the bank, especially the Fancy Bazar Guwahati branch (0543) staff (Mr Bunti , Miss Sukanya Das & Mrs Nivedita) who helped me a lot while opening the accounts and getting the internet bank activated. The ICICI bank should feel proud of having such a nice staff who entertain the customers very well in their busy time while visiting branch. Thanks.

~NIRMAL KUMAR, Guwahati, December 8,2010. Channel – Branch Banking experience

Hello All, I am very glad with the service that my ICICI Bank Udhampur branch provides me. I personally want to thank and appreciate the whole staff working here. Thanks a whole lot

~Deep Kumar, Udhampur, December 08,2010.Channel – Branch Banking experience

It is really excellent operation system, customer friendly for honest customers we are enjoying with your credit card

Thank you so much and we are very kind of ICICI bank

~Ganeshkumar, Chennai, December 13, 2010. Channel –Credit Card Experience

I am using ICICI BANK CREDIT CARD since last 6 years. Having very good experience of receiving statement timely and reminders on mobile and because of that I am able to pay credit card payment in time without attracting any penalty and interest. Thank you

~ZULFEKAR HUSSAIN, NAGPUR, December 11, 2010. Channel – Credit Card Experience

I would like to appreciate the banking officer who helped me with request SR159776299. I think her name was Madhavi. She was polite, helpful and extremely professional. Overall an excellent experience.

~Ramdev R, Bangalore, December 4, 2010. Channel – Customer Service Experience

I would like to appreciate Jolly from ICICI Customer care EXTN 5936 for helping me with the refund on the same day. She knew what she was doing and also raised her voice to get this sorted. She was prompt, very direct, polite. I like her confidence and I know she'll reach the heights of success. Congrats and do well.

~Dominic Fernandes, Mumbai, December 6, 2010. Channel – Customer Service Experience

this is regarding the service which was provided by your Phone Banking Office Kanitha Pulivarthy. She was very helpful and gave proper solution for my queries.

Keep going Kavitha...

~Mubasheer, Bangalore, December 8, 2010. Channel – Customer Service Experience

Dear ICICI Bank Customer Care Team, I would like to extend my thanks to you for the services provided in a very critical situation. Mistakenly I had paid excess amount through bill pay. Your customer care team promptly served to stop the transaction and reversed the amount to my account. Since amount was huge, I was worried initially. However your team gave me confidence and made sure issue is taken care. I would like to thanks to Mr. Rajesh Singh and his team from Mumbai office for providing great service.

~Achyut., Pune, December 23,2010. Channel – Customer Service Experience

I would just like to say "You rock in the banking part providing the customers with the fastest services ever expected by anyone." Also ICICI Bank has brought a new revolution in the banking world with its latest technologies. Employees of the bank also need to be appreciated because they are the major contributors to the success of bank with their decent and cool attitude and help the customers go a long way. Keep the spirits High always, we are there with you

~Azam Shah. ,Aurangabad, December 4,2010. Channel – General Appreciations

Very impressed with the services provided by ICICI bank, especially the online services. My experience at the Kondhwa Branch has always been very pleasant with very helpful officers at their desks. Keep it up.

~Ashok D Chhibbar., Pune, December 1,2010. Channel – Internet Banking Experience

I am very much happy with the net banking services of ICICI Bank. It is quite helpful and user friendly

~Rock D, Bangalore, December 6,2010. Channel – Internet Banking Experience

I would like to place an appreciation to Housing Loan( Loan Against Property) section in Delhi they processed the loan in a smooth and speedy way just like your slogan "Hum Hai Na"... I would like to appreciate the kind of efforts Mr. Abhishek & Credit Manager Mrs. Shipra Singhal for his instant and personal support in completing the loan sanction...keep up the good work and all the very best...

Thanks Ones Again,

~KAMAL KHANNA, NEW DELHI, December 8,2010. Channel – Loans Experience


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