The Bank is a member of the Banking Codes and Standards Board of India (BCSBI). As a member, we have formulated and adopted a Code of Commitment to Customers, in line with the guidelines provided by BCSBI.
The code
The code
- Sets the minimum standards of banking practices for us to follow in our dealings with you.
- Provides protection to you and informs how we are expected to deal with you in the course of our day-to-day banking operations.
| Individual Code Of Commitment English | ||
| Assamese | Malayalam | Tamil |
| Bengali | Marathi | Telugu |
| Hindi | Oriya | Urdu |
| Gujarati | Punjabi | |
| Kannada | Sindhi | |
| Micro And Small Enterprises (MSE) Code Of Commitment English | ||
| Assamese | Marathi | Tamil |
| Gujarati | Malayalam | Telugu |
| Hindi | Oriya | Urdu |
| Kannada | Punjabi | |
| Other Useful Information: | |
| for our Complaint Handling Policy. This Grievance Redressal Policy is also applicable for grievances relating to services provided by outsourced agencies. | |
| for our Cheque / DD Collection Policy. | |
| for our Policy on Collection of Dues and Repossession of Security. | |
| for our Compensation Policy | |
| for Citizen's Charter – Exchange of Notes & Coins. | |
| Click here | for our Policy on Providing Access to the Locker / Safe Custody Articles of the Deceased Locker Hirer / Depositor of Safe Custody Articles |
| Click here | for our Deposit Policy. |
| Click here | for our Model Code of Conduct for the Direct Selling Agents. |
