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Merchant Service on Credit Cards
FAQs on Payseal

 

How does Payseal work?
In a typical retail purchase on the Internet, Payseal would work as follows:
  • The customer fills his shopping cart on a merchant website and proceeds to check out.
  • The transaction information is transmitted to the merchant server.
  • The web merchant forwards a digital order to the Payseal server in an encrypted format .Payseal authenticates the merchant & provides payment options and payment details screens directly on the customer's browser over a secure 128-bit SSL+ connection.
  • The customer provides his credit card details, which are directly sent to the Payseal server when he clicks "Pay."
  • The details are then switched to ICICI Bank for authentication. ICICI Bank then transmits the message to the card holders' bank for payment authorization. The issuing bank authorizes the payment, provided the card is valid and has the requisite credit limit, and transmits the confirmation back to the payment gateway through ICICI Bank.
  • On receiving the authorisation, Payseal forwards a digital receipt to the merchant server.
  • The merchant provides a confirmation of the payment to the customer's browser.

The entire process integrates seamlessly with the 'shop & buy' application of the web merchant. The merchant may then ship the goods and capture the transaction on the gateway server.

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What is an Internet merchant account?
For you to be able accept credit cards for payment on the Internet, you need an Internet merchant account with an acquiring bank. For Payseal, ICICI Bank would provide you a facility account to receive your Credit Card payments

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How do I get an Internet merchant account?
On completion of the sign up for the Payseal services, we would assist you in opening a bank account with ICICI Bank at any location across India where the bank has a branch.

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Can I share an Internet merchant account with other merchants?
No.

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Can I use my existing ICICI Bank account?
If you have an existing current account with ICICI Bank, you may use the same account to receive payments.

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How can I receive payments from customers outside India?
Customers outside India can make payments using their International credit cards. Payments received from them will be credited to your account.

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Can I use the same account for International transactions?
Yes. You can.

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How can I view my account activity?
Payseal provides a comprehensive browser-based merchant administration module. You will be provided password-protected user level access to your account details. You will be able to generate reports that provide detailed information about all transactions processed through Payseal. You will also be able to administer your account through this interface.

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Can I continue with my current acquiring bank?
You will need to have ICICI Bank as your acquiring bank to utilise the Payseal services.

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What is required on my end to connect to the Gateway?
You will need to have your shop and buy application running on your web server. Payseal will provide a payment client software, which will be integrated with your shop and buy application. The payment client will act as an interface between your web site and the Payseal server. It is essential that you have administrative rights to your server, a Java runtime environment and the ability to install COM components.

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Is there any documentation provided to operate the system?
Payseal will provide you with detailed documentation to operate the gateway systems. This documentation will help you integrate the payment client with your shop and buy application. It will also serve the purpose of an operational manual for day-to-day operations.

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Which platform do I need to get connected to Payseal?
Payseal's payment client is available for all standard platforms including Windows NT, Unix etc.

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