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Getting Started
- Enable yourself for the online experience
1. I have forgotten/ not received my User ID and Password, how can I obtain them? If you have forgotten your Internet Banking User ID or have not yet received it, please call our 24 Hour Customer Care Centre to get the same. All you will need to do is authenticate yourself and ask for your User Id. You can also request for a new password if you have forgotten the same. The password would be couriered to you on your address available with the bank. Your passwords cannot be given on telephone for security reasons.
Normally all ICICI Bank customers have an Internet Banking account. The User ID of the same may not have reached you. You can check with our 24 Hour Customer Care Centre if your account is generated. If your account has not been generated you can obtain an Internet Banking User ID in any of the following ways:
Step 1 Visit www.icicibank.com. Click on `New users register here'. Then click on the option 'Apply Online'. You will see Part A of the registration form. Fill it giving your preferred User ID, My Code and confirm My Code. You will then see the next part of the form. Please fill your personal details and your relationships with ICICI Bank. On successfully filling up this form you will see a screen. The top of the screen will show you your User ID. This screen will also request you to download Part B of the form, fill it up and send it to us at the following address: ICICI Bank Limited Alternatively, you can fax us a scanned copy of this form on 022-24975295. On receipt of Part B of the form we will process your request for online access of passwords. Please note the passwords will appear as mentioned below, only if Part B has been filled completely and correctly with your signature. You can then access your passwords online by clicking on Anywhere Banking on the welcome page of www.icicibank.com. and then on Internet Banking. Once you do so, on the top of the page, you will see a tab `Check application status'. On clicking the tab mentioned above, you will see a screen, which will prompt you to input your User ID and My Code (Temporary password) and click 'Submit' to view your passwords. Step 2 Login with your password. The system will then prompt you to change the login and the transaction password to the one of your choice. Following are some handy tips while setting passwords:
After changing your password successfully, please login with the new password in future.
Care must be taken to fill the mandatory fields carefully otherwise the request will not be accepted. Click here to download registration form.
There are two passwords, one for logging-in
to ICICIBank.com and another for transacting on ICICIBank.com. Transaction Password - A transaction password is required whenever you are entering into any transactions on ICICI Bank.com. It is also required for making most of the online requests. Please note that both login password
and transaction password can be the same.
Yes, you can link all your ICICI Bank accounts and Credit Cards and Demat Accounts to one Internet Banking User ID. However there are certain rules in account where there is a joint holding. 5. What are the ICICI relationships that I can view/enable online? Currently you can enable the following ICICI Bank relationships online:
If you have more than one bank account or other products, you can link all of them to one Internet Banking User ID.
Yes, if you are an individual and hold an ICICI Bank Current A/c in your own name, you can link the same to your ICICI Bank Savings Account/ Credit Card/ Demat Account under the same User ID. Please click here for further details.
To enable your ICICI Bank relationships online, you need to have an ICICI Bank Internet Banking User ID and Password.
If you have only one bank account, the User ID and password you get will enable you to view and transact on your bank account. If more than one account needs to be linked to the same User ID, please click here 'Link your accounts online " for a step-by-step guide on linking accounts.
You can login with your Internet Banking User ID and Password. When you login for the first time you will get a screen, which will prompt you to change both the Login and Transaction Passwords. If you have been successful in changing your password, remember to login with the changed password. You will now come to the login home page, which is also called the My A/c's page It specifies your identity and informs you the last time you logged on to the site as well as the current date and time. You also get to see the mails that you may have received from your Account Manager and other alerts as specified by you. On this page there is an overview of all the relationships that you have linked your Internet Banking User ID with. It can be Bank Account(s), Credit Card and Demat Account(s). The top navigational bar displays Bank, Credit Card, Demat, Loans and Bill Pay. You can click on any one to access and use the relevant services.
1. What are the transactions that I can do online? Given below is a small list of transactions that you can do online:
You can make the following requests online:
You can use `Write to A/c Manager' option, to get such information, or for any other information that you may require. On receiving a reply or any mail from the A/c manager, there will be an alert on `My A/c's' page.
Yes, you can subscribe for any one or all the following:
Click here for more information on ICICI Bank Mobile Banking Alerts.
You can do the following kinds of Funds Transfer (eCheques):-
You can view pending transfers(if any) and also see all the past transactions that you have done using ICICI Bank Funds Transfer (eCheques).
Let us take a look at the comparison
table for a better understanding.
You can transfer funds to your own linked a/c's instantaneously or you can even schedule the transfer for a future date.
For doing a third party transfer in ICICI Bank, you will have to register the payee. On entering the payees complete A/c number you will get an online confirmation.Once the payee is registered you can transfer funds instantaneously.
Using ICICI Bank Funds Transfer (eCheques) you can also transfer funds to any account in a bank other than ICICI Bank. This will again require the payee to be registered.This takes around 3 working days to get funds credited to the payee account. This facility is currently available for 15 cities:
You will be able to see the following details of your statements:
Yes, there is an option called Payment status, which will help you with this requirement of yours. It will give you the following details:-
3. What are the different Credit Card service requests that I can make online? You can make the following service requests online:
4. What can I do with my Credit Card PIN? The Credit Card PIN is required when you withdraw cash from an ATM.
Yes, you can subscribe for the following alerts through ICICI Bank.com:
You can subscribe to receive these on any one or all of the options below:
You can also subscribe to credit card statement by email. This can be received along with your physical statement.
1. What all can I do if my Demat relationship is linked? You will be able to do the following:
You can make the following requests online:
1. What is ICICI Bank Bill Payment? This is a facility to make online payment of your bills like Telephone, Electricity, Mobile, Insurance etc. We have a tie-up with more than 50 billers to help you pay your bills online. You need to have any of the following:
No, you don't have to fill in any registration forms for this service. It is available to all the ICICI Bank account and ICICI Bank Credit Card holders. You need to have ICICI Bank Internet Banking User ID and Password. All you need to do is register online, the particular Biller, to whom you wish to make a payment. 3. What are the different biller categories? There are 3 categories of billers based on how you can pay their bills: Presentment type: For these billers the bills are presented on www.icicibank.com and you can see them online. Once you register for a presentment type biller your details are sent to the biller and whenever your bill is generated (which would be the next billing cycle from your registration date), it is presented on www.icicibank.com and you can make the payment. You cannot make payments to these billers immediately after registering for them; it takes at least 30 days for the registration process to get completed. You will continue to receive bills in the physical form, from the Biller in the same manner as received by you currently. Payment type: For these billers you can make the payments immediately after registering for them. The bills for these are not presented online and you have to enter payment amount while making the payment. You will continue to receive bills in the physical form, from the Biller in the same manner as received by you currently. Shopping Mall type: For these billers you will have to go to the Shops (Biller) web site for making the payments. These bills cannot be paid by first logging on to www.icicibank.com.
You can register for a new Biller in five simple steps
5. Can I keep a track of the payments made by me? Yes, all you need to do is login, go to the Billpay section and select "Show payments made" this will give you the payments that have been made - Biller wise, for the Billers whom you have registered. 6. Can I make a payment after the due date of the bill? No, for Billers who are in Presentment mode payment cannot be made after the due date. 7. Can I make a part payment for a bill? Part payment can be made only for Billers who are in Payment mode.
9. How do I delete
a Registered Biller?
For Billers who are in presentment
mode you will not be able to delete the biller if your bills are
in "Pending", "Waiting for acceptance" or "
Rejected" Status.
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